Reviews

This profile includes reviews for Guthy-Renker, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Guthy-Renker, LLC

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
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  Guthy Renker

  PO Box 8982 Madison, WI 53708

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  Crepe Erase

  415500 Eclectic ST STE 200 Palm Desert, CA 92260

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  GRC Vitamins

  41550 Eclectic Street #200 Palm Desert, CA 92260

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  Guthy-Renker

  Palm Desert, CA 92260

Review Details

• Review fromDeb C

  Date: 06/08/2023

  1 star

  Deb C

  Date: 06/08/2023

  Horrible horrible company. I like how they respond on here about complaints but not anywhere else. So far Ive been charged hundreds and hundreds of dollars for the trial in the beg. No wonder why there are people lining up to to ***** Then I get an email saying I owe 300. Worst company Ive ever delt with. That **** chat and phone number never work right. Im out like 600 bucks and I only got one box until the day before yesterday. A week after I made a complaint. Yeah. Nice timing. ??

  Guthy-Renker, LLC

  Date: 06/27/2023

  Dear Deb,Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D on 1/29, and your initial order for 30-day introductory supply was sent the following day; **** tracking information indicates your introductory shipment was delivered on 2/4. As part of their initial purchase, customers enrolling in our member program are informed they will receive automatic shipments until they cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership (including the 60-Day Money Back Guarantee available), as well as the shipment's billing schedule and next scheduled shipment date. We regret if you found the offer unclear in any way. Your 2nd shipment (a 90-day full-sized supply) was sent as scheduled on 3/2, with its total cost billed over 3 monthly installments per the terms of the online offer. **** tracking information indicates this shipment was delivered on 3/8.On 6/1, your 3rd shipment began processing for delivery, as scheduled. We received authorization for payment of its 1st installment from PayPal at this time. The shipment was sent on 6/2, however when we attempted to finalize the previously-authorized payment, it was declined - this left the full balance due for the shipment. **** tracking information indicates this shipment was delivered on 6/7.On 6/16, per your phone request, your account was cancelled. As a courtesy, the balance due was also cleared at this time, prior to any returns received. Please be advised that our records do not reflect any contact was received in reference to your account before 6/16. Our website where you placed your order, www.subd.com, offers options to contact us via phone, email, or chat: we regret if you experienced any difficulty reaching us via these methods, as they have been regularly tested without issue.Your Perricone Cold Plasma Sub-D account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromNicholas D

  Date: 05/31/2023

  1 star

  Nicholas D

  Date: 05/31/2023

  Crepe Erase is a total scam akin to the old mail order music tapes. I never ordered a subscription, and then when they tried to bill me (despite not ordering) I sent them a cancellation to ensure I could dispute via my credit card company. They are now trying to get money by sending pretend invoices. Dont buy anything from them !!!

  Guthy-Renker, LLC

  Date: 06/16/2023

  Dear ********, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 3/11/23, and your initial order for a 30-day introductory supply was sent on 3/13. We do make every effort to be forthcoming regarding our promotions and offers for Crepe Erase: as part of their initial purchase, customers enrolling in our member program are informed they will receive automatic shipments until they cancel or make changes to their membership. This information is clearly stated on the order page of our website, prior to any personal information being entered. Additionally, before a membership purchase can be submitted, customers must check a box that states they agree to the provided terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. We also offer the ability to purchase Crepe Erase products without a replenishment account - however, customers who choose to place one-time orders are only offered our retail prices. Per the terms of the offer, your 2nd shipment (a 90-day supply, with the total cost split into 3 monthly installments) was sent as scheduled on 4/12: the 1st installment was charged when it shipped, and the 2nd installment was charged on 5/13. On 5/17, your financial institution reversed the 2nd installment for your 2nd shipment. Your account was cancelled at this time due to the payment dispute. While this chargeback created a credit in your favor with your financial institution, it restored the amount due for this shipment and so monthly balance reminders have been sent. Please be advised that our records do not reflect any contact has been received in reference to your account since its inception, prior to receipt of your review. While our records also do not reflect any returns have been received on your account, as a gesture of goodwill the remaining balance due for your 2nd shipment has been removed. Your Crepe Erase account remains closed, and nothing else will be shipped or billed. **************************************** Operations Director

• Review fromCecilia H.

  Date: 05/30/2023

  5 stars

  Cecilia H.

  Date: 05/30/2023

  They did refund me. Id. ********. Thank you for following up. Excellent service from your office! *********************************

  Guthy-Renker, LLC

  Date: 06/16/2023

  Dear *******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We appreciate your feedback, as we strive to provide the highest quality products and service. Your Crepe Erase account remains closed, with nothing further to be shipped or billed. **************************************** Operations Director

• Review fromkate k

  Date: 05/30/2023

  1 star

  kate k

  Date: 05/30/2023

  NO STARS **** ********* is a total scam!When your only option to connect with them to cancel a subscription is to stop payment, a threat to your credit is their tactic. C*** products C*** company. Don't be fooled by them or their threats

  Guthy-Renker, LLC

  Date: 06/19/2023

  Dear ****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D in January 2021, and received regularly-scheduled shipments approximately every three months until 11/15/2022. Each full-sized shipment was billed in 3 installments over a 31-day billing cycle. We do make every effort to be forthcoming regarding our promotions and offers: as part of their initial purchase, customers enrolling in our member program are informed they will receive automatic shipments until they cancel or make changes to their membership. This information is clearly stated on the order page of our website, and the products are also shipped with information reiterating the terms and benefits of membership, as well as our customer service contact information.On 12/16, we attempted to process the 2nd installment for your most recent shipment as scheduled, but the request for payment was declined by your financial institution.??Monthly balance reminders have therefore been sent.Please be advised that our records do not reflect any contact was received in reference to your account since its inception, prior to receipt of your BBB review. While our records also do not indicate that any shipments were returned on your account, as a goodwill gesture, the balance which remained due for your last shipment has been removed. Your Perricone Cold Plasma Sub-D account is now closed as requested, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromWendy R

  Date: 05/25/2023

  1 star
  READ THE FINE PRINT! Like many others, I thought I was buying a trial kit of cold plasma cream set. Not a never ending $103 monthly subscription. In the first shipment, two of the glass jars were shattered inside the box. Shards of glass and creams everywhere. I notified PerriconeMD by phone, email and online chat. The fourth attempt rep ******** you must be in that *********************** mess. Thats separate from **. Good luck with that! I received the first shipment with damaged goods and a second shipment that was as described but I was not expecting a shipment at all. Ive been charged 4 times! Calling and emailing has not worked. $389+ for 1 kit. BUYER BEWARE!

• Review fromDeborah D

  Date: 05/10/2023

  1 star

  Deborah D

  Date: 05/10/2023

  Do not purchase anything from this company. The reviews are absolutely true. You purchase a product from and they later charge you for a subscription that you never ordered.Luckily, I caught the $170 charge before it dropped.Buyer beware.

  Guthy-Renker, LLC

  Date: 05/19/2023

  Dear *******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D on 4/10/23.While you may notice a trend with the reviews or complaints regarding our continuity program, please keep in mind that happy customers generally do not leave any kind of reviews regarding their experience - the reviews and complaints that the Better Business Bureau receives reflect only a small portion of our customers. We do make every effort to make the offers as clear as possible on our website, as well as by phone. The terms of the membership offer you purchased were provided at checkout, prior to entering any personal information; additionally, to place their membership order, customers must affirm their agreement to the provided terms and conditions of the purchase. We regret if you found the offer unclear in any way.Per the offer terms, your 2nd shipment was sent on 5/10. If you would like to take advantage of the 60-Day Money Back Guarantee available for your 2nd shipment, you can simply return the product(s) - even if empty - within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). As a goodwill gesture, a prepaid return label has been sent to assist with returning this shipment at no additional cost to you. Your subscription was cancelled per receipt of your payment dispute on 5/11; you will receive no additional shipments nor charges, unless you choose to place a new order in the future. **************************************** Operations Director

• Review fromJerrica K

  Date: 05/04/2023

  1 star

  Jerrica K

  Date: 05/04/2023

  Same experience as others have said. Scam! And their phone number is a busy signal.

  Guthy-Renker, LLC

  Date: 05/15/2023

  Dear *******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D on 4/4/23. As part of their initial purchase, customers enrolling in our member program are informed they will receive automatic shipments until they cancel or make changes to their membership; this information is clearly stated on the order page of our website, prior to any personal information being entered.We regret if you experienced any difficulty contacting ** via the email, phone, or chat options provided at our website, as these have been regularly tested without issue. Per the terms of the offer, on 5/4, your 2nd shipment was sent as scheduled. Per your email inquiry on 5/5, your subscription was cancelled and information was provided about the 60-Day Money Back Guarantee available.As a courtesy, a pre-paid return label was issued 5/10 to assist with your return at no additional cost to you; on 5/13, both shipments were refunded in full, in advance of return receipt.Your Perricone Cold Plasma Sub-D account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director

• Review fromTam F

  Date: 05/03/2023

  1 star

  Tam F

  Date: 05/03/2023

  UNBELIEVABLE! How can a company operate like this? I started to place an online order, but you had to subscribe for auto shipments, which I NEVER do. I didn't place the order. Then, I searched for how to make a one-time purchase and a form popped up that didn't have the auto-shipment clause on it. I felt I had the proper form. I placed the order. One month later, I was billed again for an auto shipment of "full size" products. I didn't authorize this at any point in the ordering process. I signed in to the account I set up on the original order, I couldn't edit any information other than choose a date to ship "my next order". I am furious!! I like free products!! Go ahead and ship them. As far as I'm concerned, account closed!

  Guthy-Renker, LLC

  Date: 05/15/2023

  Dear *****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 4/2/23. While we do offer the ability to purchase individual Crepe Erase products online without a replenishment account, customers who choose to place one-time orders of individual products are only offered our retail prices; your initial order was for a 30-Day introductory kit, with a free gift bundle, at discounted member pricing. As part of their initial purchase, customers enrolling in our member program are informed they will receive automatic shipments until they cancel or make changes to their membership: this information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership, including the next scheduled shipment date on the enclosed invoice. We regret if you found the offer unclear in any way. Your 2nd shipment (a 90-Day supply with the total cost split into 3 monthly installments) was sent as scheduled on 5/3/23; the first of its 3 payments was charged when it shipped. If you would like to take advantage of the 60-Day Money Back Guarantee available for your 2nd shipment, you can simply return the product(s) - even if empty - within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling) by following the instructions on the shipment's invoice. While our records do not reflect any contact has been received in reference to your account prior to your ******************** review, as a gesture of goodwill, the remaining balance due for your 2nd shipment has been removed in advance of any returns received. Your account has also been cancelled as you requested.Your Crepe Erase account is cancelled, and nothing else will be shipped or billed. **************************************** Operations Director

• Review fromKristen D

  Date: 04/19/2023

  1 star

  Kristen D

  Date: 04/19/2023

  This is a scam. I ordered a trial set of Perricone products. Never signed up for a subscription plan and was continually billed. They refused to confirm cancellation when I called and chatted with agent. They even stated that customers do not have access to their online account. I have screenshots of this entire dialogue. It is set up so that you cannot actively cancel.

  Guthy-Renker, LLC

  Date: 05/05/2023

  Dear *******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D on 2/20/23. We make every effort to be forthcoming regarding our promotions and offers: as part of their initial purchase, customers enrolling in our member program are informed they will receive automatic shipments until they cancel or make changes to their membership. This information is clearly stated on the order page of our website. Customers can change or cancel auto-delivery service anytime by contacting us via the chat or phone options provided at our same website where you placed your order. Your initial order for an introductory supply was sent on 2/21, and was billed in full to the provided PayPal account. Per the terms of the offer, on 3/24, your 2nd shipment (a full-sized shipment with total cost split into 3 installments) was sent as scheduled, with the 1st installment charged to the PayPal account on file when it shipped. Our records indicate that on 3/27, we received your phone request to cancel your account, but you instead accepted an offer to postpone your next shipment. Information was provided regarding the 60-Day Money Back Guarantee available for your 2nd shipment which was already in transit by that time. Your account was placed on hold until 6/30, at which time regular shipments would resume.Per your Live Chat request on 4/19, your account was cancelled and information was provided about the remaining balance due. Please be advised that orders sent prior to cancellation will continue to bill as scheduled until either paid in full or returned within the 60-Day Money Back Guarantee. On 4/20 PayPal reversed the 1st payment for your 2nd shipment. While this chargeback created a credit in your favor with your financial institution, it restored the full balance due for your 2nd shipment.Our records reflect that a supervisor attempted to reach you on 4/28 to assist with your account. A voicemail was left with our contact information, as well as an email sent to the address provided with your order (and this review) to inform you that the balance due had been cleared, without any returns received, as a goodwill gesture. Your Perricone Cold Plasma Sub-D account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director

• Review fromAngelique J

  Date: 04/16/2023

  1 star

  Angelique J

  Date: 04/16/2023

  If I could give zero stars, I would. Shame on Perricone for using this third party. I opted to purchase a Perricone skincare set for trial. There is no option to sign up for subscription, or I certainly would NOT have done so without testing the product(s) first. When I saw $301 taken out of my account - I contacted Perricone who told me I had NO order NOR subscription with them. Then tell me how I authorized this charge? Don't come at me with your fine print BS Guthy Renker - I see your responses - what a joke. This is a scam. I've reported it via the dispute center on PayPal as well as reported it as an unauthorized transaction on my bank account.

  Guthy-Renker, LLC

  Date: 04/20/2023

  Dear *********,Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma ***** on 3/14. We do make every effort to be forthcoming regarding our promotions and offers; as part of their initial purchase, customers enrolling in our member program are informed that they will receive automatic shipments until they cancel or make changes to their membership: this information is provided in the online shopping cart prior to any personal information being entered. Before customers may finalize their membership purchase, they must confirm agreement to the provided terms of the purchase. The offer you selected states that: "I understand that one month after my first order is shipped, and then every three months thereafter, I will be sent a new full size supply of ***** *********** Deluxe System. Each shipment will be charged $239.85 plus $14.97 for shipping and handling charges. I understand there is no minimum to buy, and I can easily customize or cancel this program online." We regret if you found this offer unclear in any way.Per the terms of the offer, your 2nd shipment was sent as scheduled on 4/13. Please be advised that Perricone MD products are also available via multiple retail stores, online at www.perriconemd.com, and via QVC - all of which maintain separate customer databases and would not have had access to account information for your membership order which was placed at www.subd.com.If you would like to take advantage of the 60-Day Money Back Guarantee available, you may simply return your 2nd shipment within 60 days to receive a full refund of the purchase price (minus shipping and handling), even if the bottles are empty. As a goodwill gesture, a prepaid return label has been emailed to assist with the return of your 2nd shipment at no additional cost to you. Your Perricone Cold Plasma ***** account is now closed, and nothing further will be shipped or billed. **************************************** Operations Director