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Business Profile

Radiology

Radiology Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RADIOLOGY PARTNERS I do not have a contract with CAPIO PARTNERS they did not provide me with the original contact as I requested

    Business Response

    Date: 03/12/2024

    Good afternoon, 

    We would like to acknowledge receipt of your complaint. Unfortunately, we are unable to locate an account with the information provided however a member of our billing staff will be reaching out to you at the phone number provided. Once your information is confirmed, they will work to help resolve your account. Thank you! 

  • Initial Complaint

    Date:01/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 3 separate text messages from radiology partners ****** in the past few weeks about a bill for $139.00 I didn't reply assuming it was a scam because I haven't had any imaging done for years. I then received a bill in the mail for the same amount addressed to me but for my Son who is 11 and has also had no imaging done. I called to try and get any information about why I have this bill and was unsuccessful. The paper bill says imaging was done at ****************** but not specific to which location so I cannot even reach out to them either. I have had no imaging done for my Son whatsoever in the past few years and just don't understand where this is coming from or why I can't get any information about it not even date of service or which location. I don't want to be charged for services I never received and also have no idea who to even call about such matters so this was my best guess.

    Business Response

    Date: 01/25/2024

    We are so sorry for the inconvenience this has caused.  The account has been corrected and there is no balance due. Please disregard any statements.   If you have any additional questions please call our call center at ************ Mon -Fri 8am -5pm.

  • Initial Complaint

    Date:12/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received a letter in the mail from a debt collector (capio partners) regarding a supposed balance owed to Radiology Partners of $530 since 3/15/23. Radiology Partners never reached out to me directly, so I have no idea what this bill could possibly be. But besides that I have been insured by Indianas state health insurance for years there is nothing they dont completely cover for me. I did email the company since I couldnt find a phone number for them but given its Sunday, and a holiday coming up Im not sure when Ill hear back. And after reading other reviews I am quite certain this is a scam, but maybe it was an accident. My ref # according to the debt collector is ******, and this is the subject title in which i emailed them in case anyone does get back to me.

    Business Response

    Date: 12/07/2023

    Good Afternoon,

    Review of Account notes indicate insurance information was received via a telephone call by Parent where as an internal clerical error occurred resulting in denied Commercial Payor claims. While it can be verified statements were mailed attention to the Patient Parent with no return notice received, the statement cycle of (2) expected did not occur to allow for proper notice of balance owed and time to be given for follow up. With this information known, the account balance has been adjusted to a balance of zero and request sent to collection agency to close file for attempts to collect.

    We do apologize for any inconvenience the above may have caused.

    If you should need anything further, please feel free to contact our *************************** at ************.

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 5/31/2023 I received a check (#*****) from ************ Radiology as a refund of $19.93, for an overpayment I made for services they had provided. The problem is, the name on the check is not my name (*******************) so I am unable to cash it. I've contacted them 6 times asking for the refund. I've sent them a scan of the check so they could see the problem for themselves. Each time I've spoken with them, they've assured me that a check would be issued shortly with the right name. To date, no such check has been forthcoming. At this point I have to assume they are not going to give up my $19.93. I've pointed out to them many times that they've wasted more than the $19.93 just taking my calls but it hasn't mattered. I wish to get my $19.93 back.

    Business Response

    Date: 11/16/2023

    This was reviewed on our end and escalated to the head of our refunds department to have this refund reissued to the patient under the correct name. Our records indicate that the replacement check was printed on 11/6/2023 and sent via **** to the patient.

  • Initial Complaint

    Date:10/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a $718 bill from this Radiology Partners company and I should have never received this because I have ***************** Please have this removed from my credit.

    Business Response

    Date: 10/09/2023

    Hello ***********************,

    It does not appear we received your insurance information for the charges in question for services performed at Presence St **** Medical Center.  We have sent a request to our collections agency to close charges on their end.  This will be completed within the next 2 business days.  We apologize for any inconvenience this has caused.  Should you have any additional questions or concerns, please feel free to contact me. I have provided my contact information below.

    ***********************

    *************

    Client Relations Partner

    Radiology Partners

  • Initial Complaint

    Date:10/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On june 28 of this year a charge on my credit was posted fir 2887$ fir radiology partners, I dint even know what it's for , or is. I haven't had radiology, and it's messing up my credit score big time

    Business Response

    Date: 10/10/2023

    We cannot locate an account with the information provided. Please give us a call so we can assist with any questions.

    Thank you.

  • Initial Complaint

    Date:10/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mysteriously got a collections letter and call from MBA Law about a bill with Radiology Partners that I knew nothing about and told them I never saw them if so ******** Advantage would have paid it and I owe nothing since I'm on full Social Security Disability. I never received a bill with service date on it so I know for sure if I had seen them. I think they might be my deceased Father **************************** ****. I'm *************************,III

    Business Response

    Date: 10/10/2023

    We cannot locate an account with the information provided. Please give us a call so we can assist with any questions.

    Thank you.

     

  • Initial Complaint

    Date:09/14/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 6,2023 I received a collection letter with creditor as *****************************. No details given about business. This is first written correspondence I have received. I never got a bill from *****************************. Who are these people and what am I being charged for? After reading other BBB complaints I am concerned that this is a scam.

    Business Response

    Date: 09/18/2023

    Hi ******,

    Thank you for reaching out to us with your concerns. We were able to locate your account and have a member of our Patient Experience Team reaching out to you to provide more details regarding this matter.

    If you have any additional questions please feel free to call our Patient Experience Team at ************.

    Thank you

    Customer Answer

    Date: 10/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to charge me $1324 claiming my insurance didn't cover my *** but they didn't even get the name of my insurance plan right. They claimed my ******** coverage was denied, I don't even have ********, I have a HMO plan. So they either filed insurance incorrectly, got denied, and asked me to pay due to that. Or they just sent me the entire bill hoping I would just pay it without noticing. I contacted my Insurance fraud department and they said they don't even have a record of them filing for the *** in question. Based on all the BBB complaints and ****** reviews this company makes a habit of doing this. I'm not sure if this is criminal or not but I want them to be held accountable. They need to acknowledge they filed my insurance incorrectly (or not at all) and that I don't owe them any money. Attached to this I provided a copy of their bill, my insurance card, and the explanation of benefits showing my *** patient responsibility for that appointment is $425, not the $1324 Radiology Partners of ******* tried to charge me. If needed i can include the hospital bill too, i paid $417 that day for the services and the hospital told me that would be my entire patient responsibility. They wouldn't even let me make the appointment till my insurance was approved so Radiology Partners of ******* seems like a fraudulent organization instead of someone just making mistakes.

    Business Response

    Date: 09/18/2023

    Hi ******,

    Thank you for bringing this matter to our attention. We look forward to working with you and addressing your concerns. We were able to locate your account and see that your insurance has since been updated. A member from our Patient Experience Team will be reaching out to provide further detail regarding this matter.

    If you have any additional questions or concerns please feel free to reach out to our Patient Experience Team at ************ and we will be more than happy to assist you.

    Thank you.

  • Initial Complaint

    Date:09/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I suddenly got a notice from a collection agency, MBA Law for $1610, and when I followed the trail it traced back to Radiology Partners. Radiology Partners never filed the paperwork with my insurance company which is common for them apparently even though the information was provided. In addition, I never received a bill regarding the services provided. I have attempted to repeatedly call Radiology Partners about why I never received a bill about the services in question or why it was never filed with insurance, however I never get an answer, and when I do I am immediately hung up on.

    Business Response

    Date: 09/05/2023

    Hi *******,

    Thank you for reaching out to us regarding this matter. My apologies for any inconvenience that you have had trying to get in contact with us  and speak with a member of our team. I have been able to locate your account and review the charges in question. A member of our Patient Experience Team will be reaching out to you to answer any questions that you have and assist you with this matter. 

    If you have any further questions or concerns please do no hesitate to call Patient Experience at ************.

    Thank you.

Radiology Partners is NOT a BBB Accredited Business.

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