Reviews
This profile includes reviews for JustFab's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromKatelyn A
Date: 09/09/2022
1 starKatelyn A
Date: 09/09/2022
I have been a member for years. Over the years a few times I have forgotten to skip the month. I hate having to remember each month to go on and skip and sometimes I forget. Over the years I have used some credits and accrued others. Every time I order items with my credits, they arrive and don't fit, or aren't what I expected from the photos. I have 1 item in all my orders that actually fit and I like. I have been waiting to use my credits so I can cancel my membership and not have to remember to skip the month each month. Every time I go on to find something I think MIGHT fit, it is sold out. When I do find something, and add it to my cart, the total keeps changing. I have 4 items in my cart and somehow I am still paying and only using 2 of my 4 credits. What?!? I reached out to customer service, and she changed one of my credits to in store credit, didn't help me with my cart, and ended the chat! Then I got an email that said she had cancelled my VIP membership! I would like my 4 credits refunded and my membership to remain cancelled.
JustFab
Date: 09/12/2022
Hello Katelyn, thank you for contacting through the BBB. My deepest apologies for your recent experience with JustFab. Thank you for letting us know! We will ensure the agent that cancelled the account and closed out the chat will be coached to properly handle this type of inquiry. I will also be glad to issue you a refund, however we will need to mail you a check refund because of the time that has passed ***** the credits were acquired. Kidly let me know if the name on the account is the one the check should be written to and if the mailing address is correct. Please let me know if you have any questions.
Thanks,
NatashaReview fromKaryn R
Date: 09/07/2022
1 starKaryn R
Date: 09/07/2022
Each month, I need to remember to skip my month or be charged for the service. It is infuriating because some months are easy to forget to logon and skip the month. I asked to cancel my membership and they told me if I cancelled I would lose all of my credits. They couldn't refund my credits!! What???? I paid my money for what? So I've racked up 13 credits which I will never use because I have only ordered a few times. So I haven't cancelled because I still have these credits to use which I will never use and they are sitting there....my money. And 13 credits is a lot. It's a lot of my money that is tied up. It is ridiculous that the company keeps charging every month if you forget to skip and also will not refund the credits. I would like my credits refunded and my membership cancelled.JustFab
Date: 09/07/2022
Hi Karyn, thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. My deepest apologies for your recent experience. I have refunded 6 credits to your Paypal account, equaling to $239.70. The remaining 13 will need to be refunded in the form of a check because of the time that has passed ***** they were billed. Let me know if you would like to proceed, and kindly provide a good shipping address and name for the check. Furthermore, I have cancelled the account so it will no longer require you to skip or be billed. Please let me know if there's anything else I can help you with. Thank you, Natasha.Karyn R
Date: 09/07/2022
Yes - a check is fine. I have only seen 1 credit so far. Thank you.JustFab
Date: 09/07/2022
Thank you for your response! Please allow 5-7 days for the credits to reflect back onto your payment method. Is the address on your account the one you want the check mailed to? Also- is the name on the account correct for and how it should be written on it? Many thanks, Natasha.Karyn R
Date: 09/08/2022
Yes, I did see the credits in my account. The address on the account is where I want the check sent and the name on the account is correct. Thank you.Review fromTheadora R
Date: 09/07/2022
2 starsTheadora R
Date: 09/07/2022
I've tried to call with no success. I just saw that I've had 7 monthly fees come out of my acct that I haven't even known about! That's too much money when I don't even use this site? I would really appreciate my money back and if any fees/memberships are still active I need it canceled asap, please, as I'm trying to survive as it is..JustFab
Date: 09/07/2022
Hi Theadora, thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership.
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 1/05/18 during your first purchase. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases.
There are only 3 member credits showing on your account equaling to $149.85. Kindly reply if the email provided is correct or with your customer id, and I will be happy to refund and cancel the account.
Thank you, NatashaReview fromChristina B
Date: 09/01/2022
1 starChristina B
Date: 09/01/2022
I have tried to call and cancel my VIP membership before, asking for a refund for unused credits.. which never happened. I have 6 unused credits, it's such a hassle to remember to "skip this month" I've been trying to remember to do that for 10+ years and it's getting old. I would like a FULL refund and to just completely cut ties with **.JustFab
Date: 09/01/2022
Hi Christina, thank you for contacting through the BBB. We are sorry to hear you disliked our VIP Membership. I have refunded 2 of your member credits back to their payment methods. The other 4 will need to be refunded as a check because of the time passed ***** billed. Kindly reply if you are satisfied with receiving a check for the remaining 4 credits and please confirm the name and shipping address you would prefer it be sent to. I have also downgraded your account, you will no longer be billed or remember to skip the month.
Thank you,
NatashaChristina B
Date: 09/02/2022
I have received the refund for the 2 credits, thank you for that. Yes a check is fine for the other 4 credits. I updated my address on JustFab to my current address. If there's another way I should confirm the address just let me know what I need to do. Thank you again.Review fromKathy Z
Date: 08/13/2022
1 starKathy Z
Date: 08/13/2022
DO NOT FALL FOR THE CUTE SHOES FOR A LOW PRICE AND END UP STUCK WITH A JUSTFAB CONTRACT! ITEMS ARE CHEAP AFTER THE FIRST SHOES YOU WILL RECEIVE. THEIR WEBSITE IS NOT USER FRIENDLY - VERY SLOW. THEY ONLY GIVE YOU A SMALL WINDOW EACH MONTH TO SKIP, AND THEN IT TAKES A VERY LONG PROCESS TO TRY TO CANCEL ONLY TO FIND OUT YOU WILL LOSE ANY CREDITS YOU HAVE IF YOU DO CANCEL. TRIED USING CREDIT ON CLOTHES, ALL CLOTHING DOES NOT FIT WELL. MY MONTHLY COST JUST WENT UP BY $10/MONTH, BUT TO TALK TO A LIVE PERSON IS IMPOSSIBLE. I'M ABOUT READY TO JUST BE OUT OF MONTHS AND MONTHS OF PAYING TO GET OUT OF THIS MOST FRUSTRATING CONTRACT I'VE EVER HAD. IF YOU TRY TO USE UP CREDITS, IT ONLY APPLIES A LIMITED AMOUNT WHEN YOU TRY TO PICK OUT DECENT **** YOU MIGHT LIKE.JustFab
Date: 08/18/2022
Hello Kathy,
Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. We are sorry to hear you disliked our VIP Membership. I can confirm your VIP Membership has been cancelled per your request on 8/13/2022.
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on (insert date here) during your purchase of the (insert items here). During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases.
After reviewing your account further, I do see you have 6 pending VIP Membership credits available on your account. I would be happy to assist you in redeeming your credit on a purchase or if you prefer, I would be happy to assist you in refunding you in full. Simply reply to this message and I would be happy to further assist you.
Thank you,
Summer
Review fromTracy M
Date: 08/07/2022
1 starTracy M
Date: 08/07/2022
Stay away from Justfab. I signed up with them years ago to get the discount on my firat purchase and since then they have taken so much money out of my account. Everything i have ordered from here is extremely cheap! Shoes fall a part with in 3 wears and the clothes fit soooo off. Im so disappointed. Plus all the new stuff they have coming out is "high fashion" inspired and who the heck actually wears this stuff. I cant afford this! Im barely making ends meet and this SCAM has cost me $100s!!! I just want my money back so i can affored to put food on our table! Im so sick of this site. I dont want to cancel cause then i just loss all that money for nothing. Please stay away.JustFab
Date: 08/10/2022
Hello Tracy,
Thank you for reaching out through the BBB. We are sorry to hear you disliked the quality of your purchase. Although we strive to provide low prices, we never want to skimp on quality! Just so you know, any time you're not happy with your purchase, we encourage you to take advantage of our hassle-free returns and exchanges policy. If you need any assistance with that, please reply to this message or reach out to me directly at *********@justfab.com and I would be happy to help.
We are sorry to hear you disliked our VIP Membership. Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 10/9/2018 during your purchase of the Desert Reverie Bootie, Elenora Plaid Panel Flat Boot, Shaelynne Over The Knee Riding Boot, Button Front Shirt Dress, Evi Duck Boot and Felt Hat. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases.
I do see you have 6 VIP Membership of $39.95 each available in your boutique. I would be happy to assist you in redeeming these credits on a future purchase or if you prefer, I would be happy to assist you in a full refund. Please let me know with your reply.
If you have any further questions or concerns, please reply to this message and I will assist you further.
Thank you,
SummerTracy M
Date: 08/12/2022
Hi summer. Thank you for your response. Id like a full refund please and thank you.JustFab
Date: 08/12/2022
Hello Tracy,
Thank you for reaching back out to me so quickly! Again, can you please confirm if you wish to keep your account active or do you wish to cancel your VIP Membership? Simply reply to this message and I would be happy to further assist you.
I have issued you 3 courtesy refunds of $39.95 each today, 8/12/2022. Please allow 5-7 business days for this refund to appear, depending on your financial institution. Due to the remaining 3 VIP memberships being dated past 12 months, a check refund will be issued. Before we can submit this request, please reach out to me directly at *********@justfab.com to verify the full name and shipping address this check should be addressed to.
Thank you,
SummerReview fromJanet B
Date: 08/02/2022
1 starJanet B
Date: 08/02/2022
SCAM ALERT! JustFab has the WORST Customer Service I've ever experienced. For all the people who said they cancelled their membership be warned. I had to call, live chat etc MANY times to get this cancelled. They lie all the time. After I cancelled I kept getting billed. Each person from Live Chat & calling tells you a different story*********How unfortunate you have to give them 1 star so you can post a review. They need a button for 0 for all of us who got ripped off.JustFab
Date: 08/04/2022
Hello Janet,
Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your JustFab membership was canceled as per your request on 7/25/2022 by a member of member service. Your cancellation number is XXXXXXXXX. Can you please confirm the date you previously cancelled and the method taken to cancel: Web, phone, email, etc.? Simply reply to this message and I would be happy to further assist you.
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 3/31/2022 during your purchase of the Kayden Wedge Sneaker, Bar Frame Crossbody, Travel Accessory Bag Set, Cat Eye Sunglasses and Simone Laser-Cut Slide Sandal. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which turns into $49.95 of store credit to be used on future purchases.
I also see that member service issued you 2 courtesy refunds of $49.95 on 6/1/2022 and one courtesy refund of $49.95 on 7/13/2022 respectively. Please allow 5-7 business days for this refund to appear, depending on your financial institution. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.).
Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further.
Thank you,
SummerReview fromChelsea L
Date: 07/16/2022
1 starJustfab has turned into the biggest scam. It started out pretty fair years ago. You would pay ***** a month, then you could pick an item for ***** and get free shipping. Then they started doing all these "discounts" and making you spend ***** to get free shipping. So the item could be priced ***** , but it's on sale for ****** But credits don't apply towards discounts, so you still owe them money if you want that item. 🤯 No matter what the discount was, I could never checkout without owing money anymore even though I bought in monthly with the membership. I didn't even spend my last credit, I just canceled because there was no item I could buy without giving them more money even though I paid 50 a month and the items cost less than ***
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