Reviews
This profile includes reviews for JustFab's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromSamantha W
Date: 12/18/2022
1 starSamantha W
Date: 12/18/2022
Would give less than 1 star if I could. Not only is the shoe quality poor, I am left truly angry and disappointed at the lack of customer service. I have tried multiple times to receive my shipment. I have not received my shoes, and at this point I will have lost out on $50+ as they refuse to offer a refund. I was forced to cancel my VIP account that I had had for a year, and will not spend another dime at this scam of a company. Don't waste your time or money.
JustFab
Date: 12/21/2022
Hello Samantha,
Thank you for contacting through the BBB. My apologies for your experience with Justfab. I've attempted to refund the card that was used for the order and member credits, however the card is rejecting our attempts. Because of this, the only option we have to refund is via check that will be delivered in 4 to 6 weeks. If you would like to proceed, please confirm if the name and address on the account are both who the check should be written out to and shipped to. Please let me know if you have any questions.
Thank you,
*******Samantha W
Date: 12/22/2022
Confirmed my current updated address and name on my account are both correct. Thank you.Review fromSuzanne R
Date: 12/05/2022
1 starSuzanne R
Date: 12/05/2022
I'd give it no stars, but that's not an option. I tried to place an order on line. Three times I went through the whole process and at the end it stayed in a holding mode and the order wouldn't' go through. I then called them. I got a person in *************** with a very strong accent. He went through getting all my info, then proceeded to tell me that I had to place the order online. I asked for someone in *******. He connected me instead with his supervisor. They don't have an ******** office. The supervisor said they don't take orders over the phone, but I can give him permission to take my credit card info. I gave it to him and he ran into the same problem - the system in a holding mode and not taking the order. I only was there to order a requested Christmas gift for my daughter. Never again!!JustFab
Date: 12/12/2022
Hello Suzanne,
Thank you for contacting through the BBB. My apologies for your experience with JustFab. Our customer service representatives are not allowed to input your payment method for security reasons. They can however help place an order if all information is already attached to your account and filled out by yourself. You also have to place your first order on your end if your are redeeming the new VIP offer since the terms & conditions need to be accepted on your end. I apologize for the time you spent over the phone and for this not being addressed earlier in your call. Thank you for your time and feedback, please let me know if there's anything else I can assist you with.
Thank you,
*******Suzanne R
Date: 12/12/2022
While I appreciate your response, it tells me nothing new about getting an order placed. I've never heard of a company that won't take payment information over the phone. Your supervisor did do that for me, but to no avail. A huge part of the issue was that your website kept me AND your supervisor in a holding mode so an order couldn't be placed. That is what you need to address. I won't ever go to your website again and my daughter is now looking for that item from another source. I do not need a response from you again.Review fromAmber G.
Date: 12/01/2022
5 starsAmber G.
Date: 12/01/2022
I really loved every single last one of my shoes! 7 boots in total and 4 dress sweaters that are popping!! Thanks justfab i will be using you guys foreverJustFab
Date: 12/05/2022
Thank you so much for your positive feedback, we're glad you love your new items!
Sounds like you have a lot to mix and match outfits with, we hope to hear more great things in the future from you... We love to hear it!
Best,
WendyReview fromLisa U.
Date: 11/30/2022
1 starLisa U.
Date: 11/30/2022
This is a scam. By buying a pair of shoes I was auto-enrolled in VIP membership for ***** a month. I called to cancel when I recieved an email from JustFab saying thank you for joining our VIP club. The phone rep was helpful and did cancel my membership after telling me at least 5 times how I needed the membership and you just get enrolled if you buy cheap shoes. The cheap shoes were ***** and made very cheap. With so many places to purchase online auto-enrolling customers will just push them to another company.JustFab
Date: 12/05/2022
Hi Lisa,
Sorry to hear you did not opt-in to keep your membership with us. There is an option to shop without a membership but it sounds like you may have checked out with our membership to take advantage of its pricing perk!
Of course, you can always skip the month to avoid charges or cancel (as you have) at any point but, we hope you reconsider coming back to shop with us, we'd love to have you back!
Best,
WendyReview fromByron M
Date: 10/19/2022
1 starByron M
Date: 10/19/2022
This company is a nightmare and straight betrayal - DO NOT join their VIP membership - I forgot about it and they booked it for over 2 years from our credit card - As I realized it I canceled per chat and wanted a refund of my unused credits - and here it comes - you can still use them in their shop but if it comes to a refund they say they are EXPIRED all other than from the last 12 months - they are stealing your money BE AWARE they are lying and betraying youJustFab
Date: 10/20/2022
Hello Byron,
Thank you for contacting through the BBB. My deepest apologies for your experience with JustFab. Our records show you are being refunded the 3 expired credits via check refund. Please allow 4 to 6 weeks for this to be delivered. Your other 14 credits were refunded to your original payment method and these should appear within 5 to 7 business days Please let me know if there's anything else I can assist you with.
Thank you,
*******Byron M
Date: 10/20/2022
Do you even realize that your own policy said quote: Each member credit can be redeemed for JustFab products worth $49.95 or more and never expire. End quote and by the way you may check how long you took these credits out of my credit card - ... And they are miraculously not expired if I spend them in your shop but truly when I want my money back - your company is a scam.Review fromJulie L
Date: 10/13/2022
1 starJulie L
Date: 10/13/2022
This is a total scam. Who charges somebody ***** on their debit card to make them buy their ****? I get an email we charged your account ***** for a credit of ***** for clothing. This company is counting on blurred lines of complicating the populations bank accounts. They say you can skip. So you skip it 1 month. The customer forgets the next month and ** gets another 50 bucks. You call they say your account will be cancelled. Another month goes by. It's not! JF gets another 50 bucks. They say we will credit your account back so you don't dispute it with your bank. You forget, the credit never happened, and another month goes by and ***! JF gets another 50 bucks. So you see they are taking advantage of the busy people in the world, by confusing them and their bank accounts by lying. Before you know it. You are stuck in a cult that is stealing from thousands of people 50 bucks at a time. That is their goal! Doesn't matter if it's 50 bucks once or 50 bucks 20 times an account. Well they got me for 50 bucks once. I disputed with my bank. I don't care if I have to **** it up and wait a week for my new debit card. I am not waiting for their so called credit back to my account. All of you putting up with this for years? Get a new debit card. Don't let these scammers win. Shut 'em' down!JustFab
Date: 10/14/2022
Hello Julie, thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership.
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 9/8/22 from your first order which included the Rainsford Classic Bootie . During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which turns into $49.95 of store credit to be used on future purchases.
I've looked at your account and see it was successfully cancelled on 10/13 and you were refunded the $49.95 member credit the same day. Rest assured you will not be billed henceforth since you membership was cancelled. Please let me know if there's anything else I can help you with.
Thank you,
*******Review fromTiffany S
Date: 10/05/2022
1 starTiffany S
Date: 10/05/2022
JustFabs courier has delivered my package to the wrong house. It took them 3 days to send me out a new shipment and they didn't even offer to expedite it. Every agent was rude, their website kept erroring, the customer service is the worst I've received from any company. I can't wait to cancel this subscription.JustFab
Date: 10/07/2022
Hello Tiffany, thank you for contacting through the BBB. Our apologies for your recent experience with Justfab. Thank you for bringing this to our attention! We always want to be aware of what is happening. I will be going through your interactions with our agents and providing any coachings to the appropriate teams. I have added an additional $20 of store credit to your account, plus 50% off your next purchase for the inconvenience and experience. We appreciate your feedback and time, please let me know if there's anything else I can assist you with.
Thank you,
*******Review fromKristina D
Date: 10/03/2022
1 starKristina D
Date: 10/03/2022
I have been trying to access my account for over 6 months. I have changed passwords, cleared browsers, and called customer service multiple times. I have called to ask the company to let me skip a month because I cannot access my account, they tell me they have "skipped the month," but it always comes out of my bank account. They won't even give me the credit balance, I have tried to cancel my account. I called again today, and they told me to call back in 48 hours.JustFab
Date: 10/06/2022
Hello Kristina,
Sorry this was not resolved sooner but, rest assured we are working on a resolution to get you access to your account. Please note this is reported as an error and we have a team of specialists researching what could be the ongoing issue.
Since we can access your account we'd love to help with your billing request. We'll be sending you an email where you can reply and we can further assist.
Our apologies for the inconvenience,
WendyReview fromLatricka M
Date: 09/27/2022
1 starLatricka M
Date: 09/27/2022
I've been trying to cancel my VIP membership for a while. I tried back 2 yrs ago they told me I had to use whatever credit I had left before I could cancel my membership. Was never able to cancel. They have been charging me ***** for years now and just posted a payment on my card. I haven't used this stupid memebership for years and just want a refund for all the money they have taken out of my account. The phone number doesn't work and I've tried live chat which also is no help. It's a scam all around. Never buy from them.JustFab
Date: 09/28/2022
Hello Latricka,
Thank you for taking the time to reach out through the BBB. I apologize for any inconvenience you experienced. I do not see a JustFab account you were referring to. Can you please provide a proper email address or member ID or an order number to locate the correct account? Simply reply to this message and I'd be happy to further assist you.
Thank you for your patience!
SummerReview fromGrace P
Date: 09/13/2022
2 starsGrace P
Date: 09/13/2022
So I've been a member for several years. I've forgotten to skip several times so I've been charged and racked up quite a few credits. The problem is, in those several years, the few times I have found something worth buying and using a credit...it sells out and never restocks. Finally, recently I was able to find a few things I liked and spend several of my credits. Awesome...until days after ordering and I get a cancellation on my entire order for no noted reason whatsoever. Now I'm stuck again with credits I can't use and money of mine they are just sitting on. Do not sign up with this company. You will 100% regret doing so and by the time you want to cancel...they will talk you into keeping membership for credits you have that you will lose. Credits I can't spend anyway. Also, they're website isn't functioning so I can't even contact them to resolve this.JustFab
Date: 09/15/2022
Hello Grace,
Thank you for reaching out through the BBB. We are sorry to hear about your recent experience you have encountered with JustFab and for the inconvenience this may have caused. Thank you for bringing this to our attention! We always want to know when something goes wrong.
After reviewing your previous order, I do see the order was cancelled due items being out of stock. I see that you have redeemed your credits on a new order. This order is currently in fulfillment batching and will ship shortly. Once it has shipped, you will receive an email confirmation with tracking details.
I do see your VIP Membership is still active. Can you please confirm if you wish to keep your account active or do you wish to cancel your VIP Membership? Simply reply to this message and I would be happy to further assist you,
Thank you,
Summer
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