Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2019 I made a ***** purchase from shoedazzle. Since that day to 5/2024 they were taking a membership fee from my credit card of *****. When I noticed what was going on I called them and spoke to them about the illegal transaction they were doing and that I wanted them to refound my money back to me. They said it was going to take 4-6 business weeks before I can get my money from them and I have been waiting for my money since may of this year to receive a check they were going to mail to me. This company is very dishonest in there dealings and they take pried in lying to customers. All I want is my money back and I will never do any business with them ********'s a shame that one has to deal companies like this who can not own up to there promise on fixing something they did.

  Business Response

  Date: 10/16/2024

  Hello *****,

  Thank you for contacting through the BBB. 
  
  Our system only allows electronic refunds within 13 months of billing, so we needed to process a check request for your refund. We show that your original check was sent out on June 28, 2024, but it has not been deposited yet. According to our notes, a new check has already been resubmitted.

  Let us know if you have any further questions.

  Best,

  *******

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22360643
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22360643
  
  I am rejecting this response because: Thanks so much for your professional help and I appreciate everything you have done for me so far but what they are offering is the same thing they offered me almost five months ago going six. Nothing has changed in this regards. this is the secound time they told me to wait for 4 to 6 business weeks and one might think the secound time around, they will give proof of their action but no. They promised giving me a tracking number and notification on the progress of the check but have not done any of the above as of yet. This company is not sincere with there customers and I don't trust anything they say. I just want you to help them make me have trust in what they are saying. Forgive saying this but they are very dishonest in there dealinngs. Please continue to help because this only way I think something will out of this, 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/26/2024

  Hello *****,

  Thank you for your response and for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced. We want to assure you that the check has been reissued, and we've confirmed with our corporate office that it was not returned to sender.
  
  If you dont receive the check within the reasonable time frame, we highly recommend using a different address to ensure successful delivery. Please dont hesitate to reach out if you have any further concernswere here to help.

  Best,

  Natasha 

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even though I accept this resolution, it needs to be noted that is the same information they have been providing me for the past 5 or 6 months. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with **********************. I bought some shoes and returned some. They kept the balance saying that the amount would be adjusted in the next purchase. It has been few years and I called them this March/April to refund the money. They have closed my account. They told me that they will send a check. It has been 5 months and I havent got my money/check from them. They have very conveniently kept my money. I just want my money back.

  Business Response

  Date: 10/09/2024

  Hello *******,

  Thank you for reaching out to us through the BBB. According to our records, we mailed your check on February 9, 2024, to ***************************************************************************** It appears that the check has not yet been cashed.

  We can issue a replacement check for the refund, but we will need to reconfirm your address. Please kindly confirm your details, and we will proceed accordingly.

  Best,

  *******

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 2 pair of boots in the original shipping container Inside the container were two individual original packaged boxes with the return paperwork attached to each box. Mailed them back as requested. They said they only received one pair of boots which were called the ******* boot and not the Slouchy boot. They had to receive both pairs because they were packaged in the same container. Later after much frustration, phone calls, text and emails they tell me you can't mail two pair in one package even though they never tell you that. They are shipped to me two pair in one container er so why would I think I could not mail them back the same way? They refuse to help me or send me my exchange. They say I did the return wrong. They don't say you can't return 2 in the same original shoedazzke box. I just want the slouchy boot that they owe me or a refund or even a credit. Some idiot robot like guy named ***** keeps emailing me back.

  Business Response

  Date: 07/16/2024

  Hello ********,

  Thank you for contacting through the BBB. Could you please confirm which order on your account and items you are inquiring about?

  Best,

  ************;

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is what I've been going through the past few days...I would like to cancel my subscription(s) **************************** I believe an earlier subscription was under ************************* Despite my best efforts I've not been able to sign into my long-term membership - which is strange as I've been married for 13 years and have not had an issue previously. I simply find it interesting that you now want to set up ************************* as a new membership - while you continue to charge me $49.95 a month for the first membership and will set up the second membership so you can take another $49.95. That has me paying just under $100 a month. SERIOUSLY,!? I've "chatted" with 3 separate CcS reps. ***** truthfully, when a 3rd rep never joined the conversation in a reasonable time, I do have a life and couldn't wait around. Please cancel my subscription(s) and email me confirming the cancelation.

  Business Response

  Date: 07/16/2024

  Hello *******,

  Thank you for contacting us through the BBB. To clarify, you have a ShoeDazzle account under ************************ and a JustFab account under ***************** Your ShoeDazzle membership was canceled on July 4, 2024, and we have initiated a refund for the 7 VIP credits on the account. Please allow 5 to 7 business days for the refund to appear. The JustFab membership has also been canceled, and 6 VIP credits have been refunded.
  
  If you have any further questions, please let us know.

  Best,

  ************;

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a concerning issue regarding the charges on my account. For seven months, I have been charged $49.97 monthly for a subscription that I did not authorize or use. Upon realizing this, I promptly contacted your customer service department to request a cancellation and a refund of the total amount charged to my account. However, I was informed that a refund would not be possible. This is quite disheartening as I have not made any purchases from your company in the last three years and have not received any value for the charges incurred.Furthermore, I must express my disappointment with the quality of the shoes that I have received in the past. It is challenging to continue patronizing a brand that does not meet my expectations in terms of product quality.I kindly request a prompt resolution to this matter and a full refund of the charges. I trust that this issue can be resolved amicably and look forward to your cooperation in rectifying this situation.Thank you for your attention to this matter. I appreciate your prompt response.

  Business Response

  Date: 04/18/2024

  Hello ******,

  Thank you for reaching out via the BBB. As your cancellation request was made in 2022, we are unable to review it and audit it at this time. Due to the age of your credits, electronic refunds are not feasible. However, we can issue a refund via check, which typically takes 4 to 6 weeks for processing. To proceed, kindly provide and verify the name for the check as well as the shipping address. Upon receipt of this information, we will promptly initiate the refund request for you.

  Best,

  *******

• Initial Complaint

  Date:02/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a debit alert on 7th of feburary concerning a transaction that happened on 6th of feburary. $45.95 was debited from account even though i haven't bought anything from shoedazzle in the last 3 weeks. I do not understand the nature of this transaction. it says in the description "pre-auth - ibi*shoedazzle **********". Please kindly look into this and help with a refund. Thank you

  Business Response

  Date: 02/27/2024

  Hello ******,

  Thank you for reaching out via the BBB. To provide clarity, the charge you've noticed pertains to our *** membership. You were enrolled on 1/11/24 upon redeeming our exclusive *** introductory offer. It's crucial to note that pertinent details regarding our *** Membership are outlined in your shopping cart prior to checkout. As you proceed to checkout, it's imperative to acknowledge and agree to the terms and conditions of both the *** Membership and our site.

  We want you to get the most out of your membership, so unless you decide to Skip the Month, we will charge you $49.95 each month for exclusive membership benefits including a promotional *** Credit. *** Credits unlock our best savings and can be redeemed for products and bundles up to $80.  If you don't want to be billed, just log in and Skip the Month between the 1st and 5th. (When you skip, you can come back to shop anytime.)  If you don't Skip The Month by the 5th, your payment method will be charged $49.95 for a promotional *** Credit on the 6th each month until you cancel. *** Credits can be used towards your next purchase or saved for later.

  Our records indicate you were able to get a refund on 02-08-2024 as well as cancel your membership. Please let me know if there's anything else we can help you with. 

  Best,

  *******

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoedazzle, a subsidiary of TechStyle Fashion Group, charges your credit card every month. I am a customer for over 14 years. In onboarding, the $39 charge every month is held is a credit for you to buy merchandise. If you do not purchase every month, the money accumulated and was turned into a voucher. Long time customers were then REVOKED of these vouchers which had no expiration date. The lookback was eliminated. Shoedazzle revamped its platform, erasing that history. Monthly charges were then raised to $49. Since 2020, accumulated charges were again transformed into credit that customers received notification of via email. Those credits were yet again REVOKED and rollover limited. NOW, even for very recent credit such as under 30 days, customers are supposed to be able to access their credit as promised, with merchandise in cart, but as they try to put through their credit, they are prevented from doing so unless they agree for their credit card to be charged again immediately. So all of our money over time, thousands of dollars for many, is absolutely gone. And the credit you are promised is a lie. What's the point of paying for credits if you cannot use them? I did reach out to the company, but what we were told is essentially a theft of money. This is the reason for my filing complaint today. What's worse is that the overall quality of merchandise offerings has deteriorated over time, so we are no longer motivated to make multiple purchases every month like we used to do.

  Business Response

  Date: 02/15/2024

  Hello L,
  
  Thank you for reaching out via the BBB. I'm here to assist you with your concern, but unfortunately, I couldn't locate your account using the information provided. Could you please reply with either your customer ID or the email address associated with your account? With this additional information, I'll be able to provide further assistance.
  
  Best,
  
  *******

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21242033
  
  I am rejecting this response because:  My account is easily accessible under my email address ********************** by which this complaint was filed, and my customer account ID # ********. Furthermore, I for months I have been blocked from making any purchases (overlay during holiday peak blocking purchase attempts, etc.) which is contrary to the advertising by which the business is operating. I still cannot use my paid credits to make a purchase.
  
  Sincerely,
  
  ******************

  Business Response

  Date: 03/13/2024

  Hello L,

  Thank you for getting back to **. Upon review, we couldn't locate any account associated with the provided email address, and the provided ID doesn't seem to match any account with orders. We kindly request that you verify the account information if you're logged in, so we can accurately retrieve your account details and assist you further.

  Best,

  ************;

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21242033
  
  I am rejecting this response because: I previously responded with That response is below, again 

  My account is easily accessible under my email address ********************** (and prior to that, ****************** and my customer account ID # ********. Furthermore, I for months I have been blocked from making any purchases (overlay during holiday peak blocking purchase attempts, etc.) which is contrary to the advertising by which the business is operating. I still cannot use my paid credits to make a purchase. Furthermore, I have the conversation history of prior complaints to Customer Service.

  Sincerely,
  
  ******************

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boots came, were 2 sizes too big and they were only going to refund half the money! Tried to contact them and they were very unhelpful! Its not about the money, I just dont want other people experiencing the same treatment!

  Business Response

  Date: 01/31/2024

  Hello *****,

  Thank you for reaching out via the BBB. Following our review of your correspondence dated 1/03/24, it appears that you have stated that you already sold the item, making it challenging for us to initiate a return. However, if the item is still in your possession, we can proceed with processing the return and refunding the shipping and handling costs.

  Best,

  *******

   

   

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21091455
  
  I am rejecting this response because:
  The boots were $20, I waited weeks for them and when I tried to exchange them, the boots I wanted were out of stock. Its not about the money, Im happy they went to someone who could actually wear them. Its about false advertising of sizing, and waiting weeks for a product that doesnt fit. 
  Sincerely,
  
  *********************

  Business Response

  Date: 02/14/2024

  Hello *****,

  Thank you for your response. The boots were priced at $10 USD, with an additional shipping cost of $9.95 USD. As the item is no longer in your possession, we regret to inform you that we are unable to facilitate a refund or exchange at this time.

  Best,

  *******

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21091455
  
  I am rejecting this response because:
  Your company is terrible! 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoe dazzle is a scam. They recycle the same shoes every season and make you think you are getting membership discounts for these recycled shoes. They dont allow you to use credits as gifts for someone and they wont refund you your money when you want to cancel the membership due to recycled shoes and lack of options.

  Business Response

  Date: 01/31/2024

  Hello ******,

  Thank you for reaching out via the BBB. We are sorry to hear you dislike our membership. A refund has been processed for one credit on your account; please allow 5 to 7 days for the refund to reflect. Additionally, your membership has been successfully canceled, eliminating the need for monthly skips or any future billing. If there's anything else I can assist you with, please feel free to let me know.

  Best,

  *******

• Initial Complaint

  Date:11/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company has been taking funds out of my account for a subscription I did not sign up for started 2012, I made a purchase but never signed up for a subscription. I recently started reviewing my bank statements and noticed it has been going on for 11 years. I have been working with my bank to dispute and they are able to help me with the transaction done within the last 60days. I have contacted shoe dazzle many times to see how they can credit me for the money they have taken from me. Their customer service refuses to get me to a supervisor.

  Business Response

  Date: 11/09/2023

  Hello *****,

  Thank you for contacting through the BBB. We are sorry to hear about your experience. I will be happy to assist, however I cannot find an account associated with any of the information provided. Kindly reply with either the email address or customer id and I will be happy to help. 

  Best,

  *******