Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed for the ****************** for months. I never signed up for this service. Someone stole my citi card to sign up for the service. The merchant refuses to work with me to stop these fraudulent purchases, stating "You must have the thief call us to cancel, since it is their personal account" though the know the card is not that of the customer, nor in the customer's name. This is AFTER they assured me that the account had been cancelled. I seek restitution for two years of monthly charges, as my credit card fraud disputes have resulted in no change.

  Business Response

  Date: 11/01/2023

  Hello *****,

  Thank you for contacting through the BBB. There are currently 11 VIP credits on the account, I have successfully refunded seven of them. For the remaining credit, because of the age of the transactions we can only refund as a check which would be received in 4 to 6 weeks.  Please confirm the name and address and we will proceed. 

  Best,

  *******

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-7-23 ShoeDazzle charged ***** in error and I want a refund. I canceled my services with the company and they billed me a membership fee.

  Business Response

  Date: 09/14/2023

  Hello ******,

  
  Thank you for contacting through the BBB. I am unable to locate an active account with the email provided. Please confirm the email or customer ID and I will be happy to further assist. 

  Best,

  *******

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the customer service number, spoke to a representative and was assured that my membership was cancelled over a year ago and just realized I was still being charged every month for a total of $409.55 (4 transactions of *****, and 5 transactions of *****). I even contacted my card to report fraudulent charges, was refunded and then a few days later the money was charged again. I am not sure how they even have my information because I got a new debit card a while ago. I would like all monies refunded to the account that was withdrawn as soon as possible.

  Business Response

  Date: 09/14/2023

  Hello ******,

  Thank you for reaching out to us via the Better Business Bureau. According to our records, an agreement was made to maintain your membership on January 7, 2022, based on one of the available options in the event that you chose to continue with our services. Subsequent to this date, we do not have any additional cancellation requests on record.
  
  Please be aware that in the event of a bank-initiated block, we are regrettably unable to process electronic refunds. Our records indicate that a refund has been initiated via check, and we kindly request your patience as it may take approximately 4 to 6 weeks for the check to be delivered to you.
  
  If you have any further inquiries or require additional assistance, please do not hesitate to contact us.

  Best,

  *******

• Initial Complaint

  Date:08/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership on 6/7 over the phone. My VIP membership shows cancelled but my credits are not on my account. I should have 2 credits. I would just like a refund. I will not purchase any more shoes from this company the sizing is way off and the shoes are very cheaply made.

  Business Response

  Date: 08/16/2023

  Hello *****,

  Thank you for reaching out through the BBB. I have refunded the four member credits on the account, kindly allow 5 to 7 business days for the refund to appear. Please let me know if there's anything else I can assist you with.

  Best, 

  *******

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoedazzle has a tax of ****% + 4.2% import tax, total is a tax of ****% !!, this is ridiculus, looks that there is a problem in site, but they say is a tax for the *******************, it started since they increased shipping from $6.99 to $8.99, looks like an error in the site

  Business Response

  Date: 08/06/2023

  Hello ****,

  Thank you for contacting through the BBB. I will be glad to assist you with this concern, but I am unable to find the account or order. Kindly reply with the customer id or order id and I will further assist.

  Best,

  *******

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account in April of last year(2022) and they have continued to take money out of my account. I would like the money back that was stolen.

  Business Response

  Date: 08/06/2023

  Hello ******,

  Thank you for contacting through the BBB. We are sorry to hear about your experience. 

  I am unable to locate the account with any of the information provided here. Kindly reply with either the email attached to the account or the customer id and I will be happy to further help.

  Best,

  *******

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent been subscribed to the *** program for months, but since two days ago this company has been attempting to charge a $49.95 fee completely unexplained. Both cards that are currently saved on my profile on the website are expired and cannot be used to make any charges. My checking account info is also not present on my profile of course since its not option. So I am at a complete loss at to why and how you guys are still able to charge my account without even having my updated card on file ? No money has been taken from my bank account yet, but I need an explanation. Another attempted charge was made just today.

  Business Response

  Date: 06/22/2023

  Hello *********,
  
  Thank you for reaching out through the BBB. We are sorry to hear about your experience with ShoeDazzle. 
  
  Our records show you have two ShoeDazzle accounts, one that was cancelled in 2022 (referenced in the screenshot), and the other account that was never cancelled. I have cancelled the *** membership on the active account, you will no longer be billed. I have also refunded 2 of the 3 member credits on that account, please allow 5 to 7 business days for the refund to appear. For the remaining credit and four on the other account, I am unable to refund it electronically because of the amount of time that has passed since charged. They can be refunded as a check however, and you would receive it in 4 to 6 weeks. Kindly confirm if the name and shipping address on both accounts are correct and I will be happy to proceed after. Please let me know if you have any questions.
  
  Thank you,
  
  ************;

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *************

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are taking money from my account without telling me. This is fraud, I did not sign up for a monthly membership. Give me my money back!!!

  Business Response

  Date: 05/09/2023

  Hello *******,

  Thank you for reaching out through the BBB. We are sorry to hear you disliked our *** Membership.

  
  Just to clarify, the charges you saw were a result of our *** membership. Your *** membership was activated on 3/24/23 during your purchase of the ***** Blocked Heel Sandal with the 75% off new *** offer. . During checkout, we offer two checkout options: regular and ***. Checking out as a *** gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which turns into $49.95 of store credit to be used on future purchases. Important disclosures regarding how our *** Membership works is summarized in your shopping cart before checkout . When you continue to checkout, you must agree to the terms and conditions of the *** Membership and our Site.

  Our records show your membership was cancelled on 04-14-2023 and the member credit you were charged for was refunded the same day. Please let me know if there's anything else I can assist you with.

  Thank you,

  ************;

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this because Ive been wanting to cancel my subscription to shoe dazzle, yall have been taking money from me and I just want my subscription cancelled. I dont need the credit that **** gave me I just want the money yall took from me and my subscription cancelled. Please and thank you!

  Business Response

  Date: 03/16/2023

  Hello *******,
  Thank you for contacting through the BBB. Our records show your membership was cancelled on 03-01-2023. The three credits on your account totaling $149.85 have been successfully refunded, kindly allow 5 to 7 business days for the refund to reflect. Please let me know if there's anything else I can help you with.
  Thank you,
  *******

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 2/17/23 I spoke to an agent to cancel my membership he made it difficult. When he finally canceled it I asked about getting my credits refunded as I was not planning on buying anything and said that only 3 of my credits can be refunded. I dont think its fair that sometimes I would get an email reminding me to skip sometimes I wouldnt.

  Business Response

  Date: 03/16/2023

  Hello ****,
  Thank you for contacting through the BBB. We are sorry to hear about your experience with ShoeDazzle. I have refunded 3 credits back to your card totaling $119.85. Kindly allow 5 to 7 business days for the refund to appear. For the remaining 12, because of the time that has passed since billed,they cannot be refunded electronically. However, we can refund them to you via check, which you would receive in 4 to 6 weeks. Please confirm the name and shipping address for the check and I will submit the request soon after.
  Thank you,
  *******

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To confirm the name and shipping address for the check it is: 

  *********************

  68569 ****  ************** **, 92234

  
  Sincerely,
  
  *********************