Business Profile
Delivery Service
JitsuThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 61 Customer Reviews
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Review fromAnthony M
Date: 04/13/2025
1 starAnthony M
Date: 04/13/2025
I recently subscribed to Factor, a meal prep company, and was eager to try their service. Unfortunately, my experience has been marred by repeated issues with their delivery partner, Go Jitsu.Go Jitsus 12-hour delivery window is already inconvenient, but their performance has been far worse than expected. During the first week, their tracking system was inconsistent, frequently adjusting the delivery time and ultimately completing the delivery at the very last hour. To make matters worse, the driver carelessly threw the package on the steps and left without any consideration.The second week was even more disappointing. Although tracking updates were provided, the delivery never occurred. This lapse in service is unacceptable, especially for a company like Factor that relies on timely and reliable deliveries.While Factors meals may be of high quality, the choice of Go Jitsu as their delivery partner undermines the overall experience. The unreliable service, poor package handling, and missed deliveries have left me dissatisfied. Once Ive used my remaining credits with Factor, I intend to cancel my subscription unless significant improvements are made to the delivery process.I hope Factor reconsiders its partnership with Go Jitsu to better serve its customers and uphold the convenience they advertise.Jitsu
Date: 04/28/2025
*******, we are extremely sorry for the delivery issues you experienced. I was able to find orders under your name but with different addresses. It would be helpful to get additional order information. If you email us at ******************************************** we will try to ensure your satisfaction with future deliveriesReview fromLei W
Date: 02/22/2025
1 starLei W
Date: 02/22/2025
Most illegal and unreal treatment to drivers by the ****** manager *** ***** who is very unprofessionalJitsu
Date: 03/06/2025
Leidona, I am sorry if you had a poor experience as a driver for Jitsu. I have forwarded your review and comments to our Driver Support team. If you would like to follow up with them directly, please email *************************************Review fromNora H
Date: 02/19/2025
1 starNora H
Date: 02/19/2025
Deliveries by Jitsu always late or not received at all. My Home Chef deliveries I have reported my deliveries for several weeks of which last week was the first and only time I received it as contracted/on time. I was tracking the order this past week which was Monday February 17th, 2025 it was to be delivered and it showed the delivery vehicle in my town. The delivery car stopped for the entire night in a condo complex about 5-10 minutes from my house. I received the text at 12:03 AM that my delivery would be delayed (once again) which is four hours after the delivery window. Next morning I am once again tracking this morning and it shows delivery vehicle is now several towns away still did not deliver my package prior to going to other towns. Later tracking shows the vehicle once again in my town 5-10 minutes from my house, expecting my deliver although late but once again they text me at 12:03 AM on 2/19/25 and tell me my deliver failed. It failed??? Where is my package, what happened to my package?? No explanation no email just failed so did someone steal my package??? Many questions but if they are stealing packages I need to know so I may file a police report.Jitsu
Date: 03/06/2025
****, we were unable to find a Home Chef delivery order under this name. Can you please email ******************************************* with order information so we can ensure your satisfaction with future deliveriesJitsu
Date: 03/06/2025
****, we were unable to find a Home Chef delivery order under this name. Can you please email ******************************************* with order information so we can ensure your satisfaction with future deliveriesJitsu
Date: 03/06/2025
****, we were unable to find a Home Chef order under this name. Can you please email ******************************************* with order information so we can ensure your satisfaction with future deliveries.Review fromIvory J
Date: 01/26/2025
1 starI wish I could give them zero stars. They reported that they “damaged” my box accidentally during transit. The real issue is they didn’t create a shipping label because I’ve complained several times about them not delivering my ********** box to the correct door.
The instructions are simple. Many people follow them and I tip them well for doing so. However…the drivers with this company seem to be ***********, ********** and/or they don’t care for their customers. As reputable as ********** is…they should really be ashamed of themselves for using an inferior delivery service like *******.Review fromAdelheid D
Date: 11/18/2024
1 starAdelheid D
Date: 11/18/2024
This business is unreliable, as most complaints are showing. I have asked them multiple times concerning Factor orders that are not arriving by 8 pm as advertised. When I submit a complaint or inquiry to their customer service email, I get the same message over and over: "the Eta for your package is 8 am -8pm" it's the only answer I have gotten multiple times for parcels that are late after 8 pm. There is no customer service team, and if there is, their business is not solving customer complaints.Jitsu
Date: 11/22/2024
Hi ********,We are extremely sorry for the delivery issues you are experiencing. I looked up your past orders from Factor and out of the last 14 deliveries, the last 2 orders were delivered after 8 pm , less than 30 minutes after 8 pm. I will address this with our transportation team. The other 12 orders were delivered well before 8 pm EST. We do have a customer service team which can be reached at 855-249-SHIP or ************************************* You can also escalate any issues at ******************************************** Please email me at ******************************************* for further discussion regarding your service. We want to ensure all future deliveries are done to your satisfaction.Below is the delivery information for orders since 9/1/24.11/18/24 ******** ****** ******************************************************************** SUCCEEDED Front Doorstep @07:18 PM CST 11/11/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @07:25 PM CST 11/04/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @07:45 AM CST 10/28/24 ******** ****** ******************************************* SUCCEEDED Front Doorstep @01:02 PM CDT 10/21/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @04:20 PM CDT 10/21/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @04:19 PM CDT 10/14/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @12:35 PM CDT 10/07/24 ******** ****** ******************************************* SUCCEEDED Handed to Customer @06:36 PM CDT 09/30/24 ******** ****** ******************************************************************** SUCCEEDED Front Doorstep @03:49 PM CDT 09/23/24 ******** ****** ******************************************* SUCCEEDED Front Doorstep @11:34 AM CDT 09/16/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @08:54 AM CDT 09/09/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @02:01 PM CDT 09/02/24 ******** ****** ******************************************* SUCCEEDED Front Doorstep @04:34 PM CDT 08/26/24 ******** ****** ***************************************** SUCCEEDED Front Doorstep @01:54 PM CDTReview fromAndrea F
Date: 10/31/2024
1 starAndrea F
Date: 10/31/2024
Jitsu is very unprofessional. If yall dont get your packages and its in limbo just know they close their warehouse while drivers are still out likely to save on cost. So drivers are instructed to take your packages home til it opens next. Ive not heard of a driver saying nah im not even returning it but i wouldnt be surprised cause they dont offer no additional pay to them for this additional service.Jitsu
Date: 11/05/2024
I do not see any deliveries to ****** ********* by Jitsu.Review fromRen R
Date: 07/22/2024
1 starRen R
Date: 07/22/2024
Still waiting for a marley spoon package. usually these are delivered early mornings but almost 8pm and nothing. If they are still delivering it - must be spoiled. Big thumbs down! C*** Service!!Jitsu
Date: 07/24/2024
We are extremely sorry for the delivery issues you are having. We would like to get more information on the issues that you are experiencing so we can help resolve for future deliveries. Please email us at *****************************************Review fromSharon H
Date: 07/15/2024
1 starSharon H
Date: 07/15/2024
Jitsu is now handling the delivery of my Hello Fresh orders. My first delivery was left at a side door in the blazing sun on a 98 degree day instead of the covered porch front door and no notification was ever received. My second order was never delivered and eventually showed as delayed. The next day no delivery and after dealing with their useless AI chat bot I was informed the box was lost. If they continue to be the delivery service I will be searching for a new meal delivery company that uses a competent delivery service.Jitsu
Date: 07/17/2024
We are very sorry you had trouble getting your package. Please accept our sincerest apologies. I have escalated this feedback to our driver services team. We will also make sure to add notes to your account to let the drivers know to always put the boxes on the covered porch. Please let us know if you need us to contact the vendor to assist you with a refund. Please email us at ********************************************Review fromDaniel M
Date: 07/08/2024
1 starDaniel M
Date: 07/08/2024
This is my third week receiving factor meals. Jitsu has screwed up 2 of those deliveries. One customer service agent was kind and helpful the others lied to me, and one hung up because she said I was yelling (I wasnt) before that she basically said it wasnt her issueeven though I was calling their customer service number.My package arrived yesterday morning at Jitsu, its been sitting there since. They said they havent assigned a driver yet. Now ** told it will be delivered tomorrow. The food has a 48 window before it has to be thrown awayso we shall see. I now have to make plans to be home so the food doesnt sit out in the heat. I have to change my schedule because of their lack of professionalism. If I could give a lower rating I would.Jitsu
Date: 07/09/2024
Hi ******, I'm researching your past deliveries. I do see that the one last night was 2 1/2 hours past the delivery window and I apologize for the inconvenience. I will make sure to report the driver for the late delivery. Can you please tell me what the issue was with the other delivery? I see they were delivered within the time window and appear to be delivered to the correct location. I want to make sure I resolve the issue for you going forward.Thank you,*****Review fromChris L
Date: 05/15/2024
1 starChris L
Date: 05/15/2024
My blue apron deliveries (now delivered through Jitsu) frequently have cracked eggs with raw egg soaking into the other ingredients. Blue Apron gives a full refund each time but the hassle having to deal with this is so frustrating. This has been a recent issue since they moved from ***** to Jitsu.Jitsu
Date: 05/20/2024
We are extremely sorry for the delivery issues you are having. We would like to get more information on the issues that you are experiencing so we can help resolve for future deliveries. Please email us at *******************************************
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