Reviews

Review Details

• Review fromdavid r

  Date: 07/14/2025

  1 star

  david r

  Date: 07/14/2025

  if your a combat vet please do not use this company, as a combat veteran i am very sad at how i was treated and neglected. they have there own agenda and helping veterans is last on there list. please use someone else and do your research.
  

  REE Medical LLC

  Date: 07/15/2025

  Hi *****, Your feedback is deeply concerning, and we want you to know that it has been heard. As a company dedicated to supporting Veterans, this is not the kind of experience we ever want anyone to have.We sincerely apologize if our service fell short and left you feeling unsupported. That is not acceptable, and were committed to making it right. Your feedback has been escalated to our management team for immediate review and follow-up. We would be grateful for the opportunity to look into your file and better understand what went wrong so we can ensure no other Veteran feels the same. Thank you for bringing this to our attention.

• Review fromRichard C

  Date: 07/13/2025

  1 star

  Richard C

  Date: 07/13/2025

  Takes your money and does nothing to advise or help veterans. Not interested in putting their efforts to help you just wanting more clients. Paid $500 for an expedited review. Not complete yet and it has been since Feb 4th. Run dont walk from this company.
  

  REE Medical LLC

  Date: 07/15/2025

  *******, We are very sorry to hear that your experience with our team has left you feeling frustrated and disappointed. That is never the experience we want any Veteran to have, and we take your concerns very seriously.We understand how important timely communication and support are, especially when youve entrusted us with something as personal as your disability claim. We sincerely apologize if you have felt overlooked or if expectations were not clearly set or metparticularly regarding your expedited review. We would be grateful for the opportunity to look into your case and work toward a resolution. Your feedback has been escalated to our management team for immediate review and follow-up. Thank you for bringing this to our attention.

• Review fromKevin S

  Date: 07/10/2025

  1 star

  Kevin S

  Date: 07/10/2025

  A total waste of time and money. Went thru the entire process and went to a provider that *** sent me to. They submitted the **** that I was instructed to upload to the VA. All done, then I get an email from the VA that they set me back to Step 3. (Was in 5). I was told that the **** that were submitted were not completed by a VA approved provider. I then was sent a letter asking me to file fraud charges, I did not because my co-workers used REE. I then was set up with Leidos QTC (one of the three contracted providers for the **. I saw them and they submitted the **** to the VA. I was approved for an increase. I then contacted *** and asked for a refund or at least a partial refund. My case worker was ***** and I have yet to hear from her. No -- I highly recommend you save your money. I feel scammed now. If they would have at least contacted me after my email then I would feel differently. Beware!
  

  REE Medical LLC

  Date: 07/11/2025

  *****, we are truly sorry to hear about the frustration and challenges youve faced throughout this process. We strive to support Veterans with thorough and compliant documentation, but we fully understand your disappointment with how things unfolded. We sincerely apologize for the lack of communication and any confusion this may have caused.Please know that we have escalated your concerns to our management team, who will be following up with you directly. We would appreciate the opportunity to review your file and address your concerns personally. Your feedback is very important to us, and we are committed to making this right.

• Review fromDavid R

  Date: 07/09/2025

  1 star

  David R

  Date: 07/09/2025

  currently attempting to put in a complaint to the better business bureau, I have been mis-led and flat out lied to by the staff and the company in general. I am an unemployed combat veteran that has been struggling with my claim. I reached out to Vet link before they re-branded to REE-Medical for help. once they re-branded, it was like they completely forgot about me,my claim,etc. every time I manage to get a person on the phone I get told that they can't help me, it's not there department, they don't know how to get in touch with that department. I've heard this line so much I'm honestly thinking it's something they instruct there employees to say anytime there's a situation dealing with a disgruntled veteran. at this point I'm simply trying to get a letter of release, so I can attempt to get my claim up with the local VSO here in ****************. I have been told they need more paperwork from me and at this point, this makes zero sense, considering I'm not wanting to pursue my claim with REE-MEDICAL. I was told that I would at least receive a text message or an email with an update with my situation on 7/8/25. they day has ended currently (7/9/25) I haven't received a phone call a text, email nothing. it's just really dis-heartening knowing that this company treats our combat-veterans this way. I've heard I'm not the only one with complaints about this company (REE-MEDICAL). I just hope enough of us have voiced our experiences, so that future combat veterans aren't mistreated and lied to the way a lot of us have experienced. companies like this should not be aloud to profit in any way if this is how they are going to treat the people they are claiming to help.
  

  REE Medical LLC

  Date: 07/11/2025

  *****, We are truly sorry to hear that your experience with REE Medical has caused frustration, disappointment, and added stress to an already difficult process. Your concerns are deeply troubling and do not reflect the level of care, integrity, and respect we strive to provide to the Veterans we serve.We sincerely apologize that youve felt forgotten or misled during this process. That is absolutely not the experience we want for any of our clients. We understand that timely, transparent communication is critical, especially when dealing with something as important as your claim. It is unacceptable that you did not receive the follow-up you were promised, and we are escalating your concerns to our management team immediately.Your situation is a priority, and we are committed to ensuring that someone from our team reaches out directly and expedites any steps needed. While we know words alone can't undo your frustration, we genuinely hope we can begin to rebuild trust by addressing this swiftly and respectfully. We appreciate your honest feedback and for holding us accountable.

• Review fromDustin O

  Date: 07/08/2025

  5 stars

  Dustin O

  Date: 07/08/2025

  I can't recommend REE medical enough. They Don't quit until they get the outcome theyre after. And they keep you i formed every step of the way. If I could give them a one hundred star rating I would. Thanks to everyone at REE medical
  

  REE Medical LLC

  Date: 07/09/2025

  Thank you for your incredible review and kind words, ******! We are truly honored to have had the opportunity to support you, and we are so happy to hear that you felt informed and cared for every step of the way. Your trust means the world to us, and we are so grateful for your heartfelt recommendation. On behalf of our team at REE Medical, thank you for your service and for allowing us to be part of your journey!

• Review fromMichael H

  Date: 06/26/2025

  5 stars
  I just want to say thanks to my representative in the way he handled my claim. He did an excellent job with communication and his knowledge was the best in achieving the outcome I desired. I cant say enough great things about Ree Medical as they Delivered!! If you or anyone you know is need of their services you will not be disappointed!!Thank you Ree Medical!!

• Review fromMichael D

  Date: 06/20/2025

  5 stars

  Michael D

  Date: 06/20/2025

  I saw an advertisement from REE Medical ion ****** which showed they could help increase my VA benefits. I was at 50% then and they thought they could assist with getting it up to 70%. If that was successful, it would give me an additional $800 or so in my benefits, so I decided to give them a try. I provided all the information they asked and ***** ***** was assigned to assist me. I received an appointment with their Doctor and went over everything. After everything was done I paid an additional fee to expedite the paperwork.After a few weeks I received all the documentation to file with the VA with instructions on how to do it. I filed everything and sat back to wait for additional appointments with the VA etc. The other day I received the decision package from the VA. I did not get the 70% we were looking for but everything was approved which put me at 90%. That has increased my monthly payment considerably more that what they estimated. I cannot thank ***** and team for what they did. I have been fighting the ** since 1996 and finally got something done. Great job folks.
  

  REE Medical LLC

  Date: 06/23/2025

  *******, thank you so much for sharing your experience! Were thrilled to hear that you reached a 90% rating what an incredible outcome. Your kind words mean the world to us, and were especially proud to hear how helpful ***** was throughout the process. Its an honor to support Veterans like you who have been navigating the VA system for so long. Congratulations on this well-deserved result, and thank you for trusting REE Medical to be part of your journey.

• Review fromDoug G

  Date: 06/11/2025

  5 stars

  Doug G

  Date: 06/11/2025

  Superior experience with great customer service. My support agent was very helpful and made it easy to contact him with questions through email, text, or calls, whatever was easiest for me at the time. He was very knowledgeable and walked me through the process and answered all of my questions along the way. He kept the process simple and easy. From start to finish the **** Medical process was only about two and a half months and I went from 70% VA rating to 100%. Way quicker than I ever imagined. Well worth the time and effort.
  

  REE Medical LLC

  Date: 06/13/2025

  ****,Thank you so much for sharing your experience! We're thrilled to hear that your support agent made the process smooth, accessible, and stress-free for you. Going from 70% to 100% in just a couple of months is a huge win. Your kind words mean a lot to our team, and were so glad you felt supported every step of the way. Thank you for trusting REE Medical!

• Review fromDevante B

  Date: 06/05/2025

  5 stars

  Devante B

  Date: 06/05/2025

  ***** *****, my Navigator, was incredibly helpful in guiding me through the process of increasing my VA disability claim. Her knowledge, patience, and dedication made a stressful situation so much easier. With her supportand the help of the entire Ree Medical teamI was able to go from 70% to 100%. I couldnt have done it without them. Thank you all so muchhighly recommended!
  

  REE Medical LLC

  Date: 06/09/2025

  Thank you so much for your kind words and recommendation, Devante! We are so happy to hear that ***** was able to support you throughout your journey. It means the world to us to know that we could help turn a stressful process into a positive outcome. Congratulations on reaching 100% with the VA. We are honored to have been part of your success. Thank you again for trusting REE Medical!

• Review fromDavid C

  Date: 05/31/2025

  1 star

  David C

  Date: 05/31/2025

  Absolute waste of time and money. There **** never stay in contact. If you have questions, email them so they never get back to you. That was great. I didnt get bumped up, and thats ok, I knew it was a shot in the dark. The customer service they provide is awful. My *** quit her job and was never reassigned a new one until I reached out. And at that point, REE was more worried about my final payment vice helping me. Didnt mind the upfront pay. But what did I pay for? A drs appointment that was a 3.5 hour drive from my house each way. I live in ******, not *******. **************** that sucked? I did get that. Dont use them, or any of them, just research and do yourself.
  

  REE Medical LLC

  Date: 06/03/2025

  *****, were genuinely sorry to hear about your frustrating experience. This is not the level of service we strive to provide, and we sincerely regret that we fell short in communication and support during your time with us.While we cannot guarantee VA outcomes, we can and should guarantee a professional, attentive experienceand its clear we missed the **** in your case. Your feedback has been shared with our leadership team so we can address the breakdown in service and ensure better experiences for ********** appreciate the opportunity to make things right. A team member will personally follow up today. Thank you for your honest review and your service.