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Business Profile

Medical Alarms

Life Alert Emergency Response, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Life Alert Emergency Response, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Life Alert Emergency Response, Inc. has 6 locations, listed below.

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    Customer Review Ratings

    4.78

    Average of 1,507 Customer Reviews

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    Review Details

    • Dawn A

      Date: 07/05/2025

      Everything was done correctly & information I was given was complete.

    • David M

      Date: 07/03/2025

      Life Alert and their repersentatives were very knowlegable and friendly! The devices were shipped quickly and the set up was extremely easy and a repersentative on the phone walked through the setup and the initial testing of all the devices.

    • Lillie Y

      Date: 07/03/2025

      Very professional and helpful. Hopefully this will be a great experience. Looking forward to it.

    • Audrey U

      Date: 07/03/2025

      Just installed for mom at her house. Team very helpful, both with set up ofand paperwork. Hope this gives me a little more peace of mind. As long as she's willing to utilize I feel better.

    • Jodee R

      Date: 07/02/2025

      The representative explained details and setup clearly. He was kind, patient, and very knowledgeable. It was an easy process!

    • PATRICK C

      Date: 07/02/2025

      ****** was of impeccable assistance. ****** ******** customer service skills are beyond reproach.

    • Lynn W

      Date: 07/01/2025

      Everyone was so extremely helpful! I was very impressed with the help that I received and now have peace of mind. Thank you

    • Amy C

      Date: 07/01/2025

      ********* was wonderful , thank you so much , we appreciated your time and patience .

    • Traci V

      Date: 07/01/2025

      Excellent experience from initial call with Joy to equipment set-up with ********* and all the steps in between! Employees are very knowledgeable and helpful and patient. I was very clear about each step along the way and the set-up was a breeze. Thank you guys for helping families ensure that their elderly loved ones are safe!

    • Michael C

      Date: 07/01/2025

      Such a tremendous disappointment. I ordered the Life Alert system for my 94 year old dad who lives alone and has medical issues. 1-The three times I was at his home and needed to use the Life Alert it took 3-5 minutes to get them to respond. 911 would have been significantly quicker. In the time it took them to respond he could have been significantly more medically compromised.2-They told me this was a month-to-month contract. It was NOT. The contract they sent us was for 36 months. Shame on me for not reading the fine print. When my father was hospitalized with a stroke, then diagnosed with terminal stage 4 lung cancer I had to jump through hops to get them to terminate the contract. They insisted on an email from the hospital. The hospital could not do so because they were not sure when he would be discharged to a nursing home. Three weeks later he was discharged. Then I had to wait for the nursing home to email them to confirm my dad's residence there and that he would not be returning home. Life Alert dragged their feet long enough to squeeze one more $109.90 payment out of me. I told them I would ask my credit card not to accept the charge and I was told I'd be turned over to collection and threatened with legal action. There are other much more reliable medical alert systems out there, many that are much more humane and compassionate in the treatment of their clientele. "Help me! I've fallen and I can't get up." "Well can you still reach your credit card? That's really all we need."Do not trust this company.

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