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Business Profile

Medical Alarms

Life Alert Emergency Response, Inc.

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Life Alert Emergency Response, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Life Alert Emergency Response, Inc. has 6 locations, listed below.

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    Customer Review Ratings

    4.78

    Average of 1,508 Customer Reviews

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    Review Details

    • Geri M

      Date: 09/12/2022

      Geri M

      Date: 09/12/2022

      My mother pushed the button on the life alert she wears around her neck. This was done to check the system as instructed to do each month. After 4 times pressing it and no response, she called Life Alert. The lady that answered was so rude to my mom, it shook her to her core. She actually accused my mom of being rude, she said "your being rude and I'm going to put you on hold." She did put my mom on hold and literally left her holding. I know my mother better than anyone and she is never rude to anyone. She actually managed a busy Dr's ****** for near 40 years. So, my mom called back, got a hold of a nice person, told her what was just done to her by the other representative and got instructions how to return it. After 5years, $70 per month, this is how you treat people who may NEED you for an emergency!? Needless to say, it's being returned tomorrow because we won't do business with people who lack compassion, patience, and are down right rude. Now I've lost my peace of mind and security since it's being returned. Very disappointed in the company's representative and how she treated my mother. We don't call her ********* just for the heck of it. She truly is a good soul and you just lost her as a customer. Thanks for nothing!

      Life Alert Emergency Response, Inc.

      Date: 09/28/2022

      Dear Ms. ********

      Thank you for bringing this to our attention. As the industry leader in medical alerts, we pride ourselves on saving a life every 11 minutes, but also in assisting our customers with other needs as well. We are sorry that your mother feels she had a bad experience with us. We are immediately performing a full investigation into this matter. Thank you again for helping us do better and to improve our customer service.

      Sincerely,

      Life Alert

    • Arnelle H

      Date: 08/30/2022

      Arnelle H

      Date: 08/30/2022

      I have had Life Alert for several years and have been happy with their service.

      I called the other day to ask them to send me a new cord for my pendant as the current one is fraying. I was told that the 'free' cord for the pendant around my neck would cost $10.00 for shipping and handling. This is outrageous! (I could order 275 feet of cord from Walmart for under $6.00.) I even spoke with a supervisor. I told him that he could put the 36-inch cord in an envelope and mail it for .60 cents. He verified that there is a $10.00 charge and that nothing could be done.

      Obviously, I did not have them send it to me as I feel this is totally ridiculous and unfair to a long-time customer.

      Life Alert Emergency Response, Inc.

      Date: 09/02/2022

      Thank you for being a loyal customer. In the past, we have sent you cords each time you requested it, and we waived the charge as a courtesy. Unfortunately, our cost of doing business has increased exponentially - as all companies and consumers are experiencing. However, we have not raised the cost of your lifesaving service since you joined. We had an agent reach out to you and this issue has been resolved.

    • Lewis S

      Date: 08/18/2022

      Your service has been such a blessing. I would recommend you to anyone!

    • Joe T

      Date: 08/15/2022

      Joe T

      Date: 08/15/2022

      I used this service for several years THNKING that my mother would be safe in an emergency. When she fell this weekend, she used it for the first time. She only got a loud recorded MSG. After 2 hours on the floor, a neighbor called 911. This is outrageous!

      Life Alert Emergency Response, Inc.

      Date: 08/22/2022

      We're sorry you feel you had a bad experience.

      We've already been in contact with you regarding your concerns.

      Sincerely,

      Life Alert

    • Juliet R

      Date: 08/09/2022

      Could not be living on my own without Life Alert!!!

    • Drew F

      Date: 08/09/2022

      I fell - and they were just wonderful, so caring. Thank you.

    • Harriet W

      Date: 07/28/2022

      Life Alert got in touch with an ambulance very quickly and kept us notified.

    • Grace H

      Date: 07/19/2022

      Grace H

      Date: 07/19/2022

      On 7/19/22 Life Alert account manager/sales person Bob******* called my 83 year old mother "pigheaded" because she wants to research their competitors.
      Verbal abuse of any (no longer potential) customer, especially of the elderly, is horrific.
      Buyers beware!

      Life Alert Emergency Response, Inc.

      Date: 08/02/2022

      Dear Ms. *****
      We truly appreciate you bringing this to our attention.

      We are shocked that one of our representatives called your mother a derogatory name.
      Please know that this is NOT Life Alert's protocol.

      We have escalated this matter to Mr. Grifka's manager.

      Sincerely,
      Life Alert

    Life Alert Emergency Response, Inc. is BBB Accredited.

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