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Business Profile

Tax Return Preparation

Greenlaw Consulting Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Greenlaw Tax Group on 8/24/2021 to resolve my tax debt of $38,340.34. My tax case is ********. I paid $6,500 for initial attorney fees and $2,000 initial and 10 of 11 monthly installments of $898.73 to escrow account for estimated tax resolution. On 4/26/2022 GLT contacted me stating that my 2021 return was not filed on time resulting in an additional fee of $10,205, for research and resolution. My accountant had filed an extension and my return on time. The IRS read my 2021 report on 6/20/2022. I have paid GLT $29,591. On 6/6/2022 I contacted IRS Agent ***. ****** - ID: **********; Special Conditions Department *************) to check on the status of resolution of 2019 tax debt. She offered to initiate a on-time tax forgiveness action. I received an IRS letter ***** of 6/15/2022 stating the action was approved. On 6/20/2022 i received IRS Notice **** stating my 2021 overpayment was being applied to 2019 debt. On 6/27/2022 I received Notice CP21A stating I owed $1,942.57 for 2019 interest which was paid 7/15/2022. I have contacted GLT for refund on 6/6/2022, 7/5/2022, 7/6/2022, 7/7/2022, 7/12/2022. GLT either will not take my calls or differ on some lookup issue. They have avoided negotiation to resolve this issue. The last persons talked to were *************** and ************. I have submitted a complaint with the Attorney General of Texas on 7/16/2022 and with the Attorney General of California.

    Business Response

    Date: 08/22/2022

    Business Response /* (1000, 17, 2022/08/22) */ We believe we satisfied consumer.

  • Initial Complaint

    Date:06/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24th I paid Greenlaw Tax $**** for lawyers help with hardship against a tax debt. I have yet to hear from them? I have also got the same statement from the IRS? I need this resolved as soon as possible or either a refund! Please Help.

    Business Response

    Date: 07/12/2022

    Business Response /* (1000, 8, 2022/07/07) */ After speaking to client we were quickly able to get him into CNC status. client seems very happy. Consumer Response /* (3000, 10, 2022/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did get a call from 1 of the businesses clients? This was a couple of weeks ago. I haven't gotten an update from them or the IRS yet so my case has not yet been resolved. Thanks for your updates. When I hear from either business I will update you on the results. Consumer Response /* (2000, 12, 2022/07/11) */ Complaint #******* has been resolved. Thank you for your assistance.

  • Initial Complaint

    Date:06/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by them and offered assistance in gettingmy taxes for years audited and due filed and hopefully relief with the debt owed. I had 1 very good conversation regarding how they can assist me and get my taxes filed and reduced. I had agreed to pay the initial fee to get started and they called the *** for me and got my informaiton owed and said they would be contacting me and assisting me with the resolve. They charged by debit card the $******* before they made the phone call and they said they would be in touch. They did not call me when they said they would and then contacted me and told me they were working on things. I agreed to pay them on the 15th a payment o $*** for continued assistance, they however never called me agian nor returned my phone calls. I have contacted them a few time and left messages with no reply. They orignially told me they would have it done in 30 days but 30 days went by fast and nothing. I never authorized them to charge my account each month the $****** and I just saw today they auto debited my bank account on the 6.16.22 for $****** I never agreed to that. I told them specifically I do not do auto debit. I believe they lied to me and pressured me to pay them the initial money$******** to expidite my taxes and they did nothing. Now I cannot get ahold of anyone. The number and names do not match anymore with the voicemails on the phones. I was stressing as I am broke and needing assistance but after the payment and them having my card information they do not do the work promissed. They bassed ***************** which I have also assisting me to get my taxes up todate and they did the same thing. Take the money upfront and keep charging without contacting me or doing any work. Absolutely no communication but 1 phone call to tell me they would be in touch. I am needing the initial money refunded and the additional $*** they debited out of my account without my concent. Please help, ******

    Business Response

    Date: 07/18/2022

    Business Response /* (1000, 8, 2022/07/07) */ Client was refunded and seems happy

Greenlaw Consulting Group is NOT a BBB Accredited Business.

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