Complaints

This profile includes complaints for Baker Home Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baker Home Energy

  2120 Harmony Grove Rd Escondido, CA 92029-2053

  
• 

  Baker Home Energy

  1298 Pacific Oaks Pl Escondido, CA 92029-2900

  
• 

  Baker Home Energy

  40165 Murrieta Hot Springs Rd Murrieta, CA 92563-6434

  
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  Baker Electric Home Energy

  40165 Murrieta Hot Springs Rd Ste A Murrieta, CA 92563-3300

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are upset and extremely dissatisfied with the service provided by Baker Home Energy regarding the installation of our new HVAC and Furnace units installed in our manufactured home on 11/5/24 which has yet to pass inspection from the **** of Housing and ********************** Codes and Standards. Baker keeps referring to the small gas leak identified in 2022 during a routine check on the original HVAC and furnace units not installed by Baker but was disclosed to us and repaired. Our complaint is regarding Bakers installation of the new HVAC and furnace units in Nov. 2024, which had many issues the highest were the new gas leaks which the Baker technicians claimed to resolve but were unable to identify the source. We were informed that if the gas leak was under the house, it was our responsibility to fix it. The odor increased to an alarming level and had we not taken the initiative to completely shut off the gas it could have had a catastrophic life-threatening outcome. We were living on a potential bomb. An independent contractor investigated and repaired the issue caused by the furnace pipe shoved through the floor into the house insulation by the Baker technician. Therefore, Baker and should admit their responsibility. This entire matter leaves us to believe Baker technicians are not familiar with manufactured home installations. Since initially told of a $2,000 rebate, in good faith we paid the full amount of $15,105.95 to take advantage for filing in our 2024 tax return, later told it was not guaranteed. We have been very patient but due to the distress, pain and suffering this has caused us over the past 6 months, we are requesting to be reimbursed for the full amount of $15,105.95.

  

  Business Response

  Date: 04/11/2025

  Thank you for sharing your concerns with us. We understand how frustrating and stressful this situation has been for you, and we appreciate the opportunity to address your issues.
  
  We want to assure you that the **** unit installed by Baker Home Energy has successfully passed all inspections and has been signed off by the city inspector. We are confident in the quality of our installation.
  
  We understand the seriousness of the gas leaks you experienced. After thorough investigation, it was determined that these leaks were related to an issue from 2022 and not connected to our recent installation. We appreciate that you had an independent contractor resolve the gas leak, and we have reimbursed you for that work, even though it was not due to our installation.
  
  We are pleased to confirm that the **** unit is functioning properly. Given this, we will not be issuing a refund. We stand by the quality of our work and are committed to ensuring your home remains comfortable and safe.
  
  Regarding the rebate, we recommend consulting with a tax expert when you file your taxes. As we are not tax professionals, we cannot provide specific advice on this matter, but a tax expert will be able to guide you appropriately.
  
  We truly value your business and your satisfaction is important to us. If you have any further questions or concerns, please do not hesitate to reach out. We are here to help.
  
  Best regards,

  Customer Answer

  Date: 04/12/2025

   The gas leak identified in 2022 was on the old unit which Baker corrected. Our complaint is in regards to the 2024 Furnace installation by Baker which caused a NEW gas leak and pictures were sent showing the house insulation in the pipe and the stripped thread on the pipe which they refuse to acknowledge.  I don't know how much clearer this situation can be explained. We also sent two certified letter to the attention of the CEO and we only received a return receipt from the ************* facility but no personal response. We did not receive a return receipt on the other letter sent to their Headquarter at ***********************************************************; and according to the ************ it was not returned to them or to us and must still be at their  facility. I would ask that this  be investigated at to its whereabouts and returned to us. 
  

  
  
  

   

  

  Business Response

  Date: 05/06/2025

  While we were unable to confirm the homeowner's claim regarding the stripped threading on the pipe, we did reimburse them for their third-party handyman.  On April 11th with the homeowner, a Baker representative and city/county inspector present, our installation passed all required jurisdictional inspections.  We sincerely apology for any inconvenience caused.

  Customer Answer

  Date: 05/06/2025

   Once again, regardless of the unit finally passing inspection after 6 months,we know we were reimbursed for having to hire an outside contractor to fix the problem that Baker caused during their installation of the furnace which created an extreme gas leak that could have been catastrophic. We have shown the pipe with the house insulation inside the pipe and stripped threads to the Baker representative which they still refuse to accept responsibility. In addition, the access panels  still don't fit properly resulting in us having prey the panel open in order to change  the filter.  In good faith, we paid in full and feel that is a reason for Baker not acknowledging our issue. Initially we asked for a replacement unit which Baker denied. Therefore, due to the length of time to have the issues resolved in order to finally pass inspection and  the distress it has caused us, we are not satisfied with the overall chain of events and  asking for full reimbursement.  Pictures and a complete chain of events were previously sent  to the BBB and Baker.
  

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filing a dispute against Baker Electric Home Energy regarding their failure to provide the agreed upon services and the financial burden i have incurred as a result of their negligence, I enter into contract in June 2022 and paid $45k for installation of a solar system. As part of the agreement, Baker Electric was committed to providing full service and ensuring the proper operation of my system. However they failed to uphold their commitment. On Feb. 8th 2023 my solar system was turned off without informing me. As a result my system remained non functional until Dec.1 2024.During the period, i unknowingly continued to pay for electricity from my utility provider accumulating over$18k in charges. When i discovered the issue i contacted Baker Electric management to resolve the matter. I was informed that they couldn't assist me. I'm requesting that Baker Electric Home Energy reimburse me for the $18K in electricity costs i was forced to pay for their negligence. Additionally i ask that they take responsibility for ensuring their customers are properly informed of any service interruptions caused by them. I appreciate your attention to this matter and look forward to your assistance in resolving this dispute.

  

  Business Response

  Date: 02/14/2025

  We are responding to the complaint about the solar services provided by Baker.  We take all customer concerns seriously and have thoroughly reviewed this case.

  Mr. ******** complaint involves a disruption in solar service and associated utility costs. He claims his solar system was inoperable from February 2023 through November 2024, resulting in significant electricity costs. He has requested reimbursement for these costs and compensation for additional expenses. Upon investigation, we found the following:

  System Status: The system was manually turned off in February 2023, as confirmed by a third-party electrician hired by Mr. ******* The electrician found three breakers in the off position in the combiner box, while the associated solar breakers in the main service panel remained in the on position. This could only have been caused by manual intervention onsite, as there is no remote capability to control those breakers.

  Contractual Obligations: Our contract does not require us to monitor the system continuously. While we can receive fault alerts and notify customers so action can be taken, combiner box breakers in the off position will not send those alerts to us.

  Financial Claims: Mr. ****** has requested reimbursement to be paid to the third-party electrician and approximately $18,000 in electricity bills. We have reviewed his claims and found these costs are entirely related to the system being manually shut down and likely overconsumption during the same period. Neither are the result of Baker's actions or workmanship, and thus not reimbursable under our warranties.

  We stand by our decision regarding this case based on the information and evidence provided. However, we are willing to inspect the system to ensure it meets our workmanship standards and confirm the validity of our warranties.

  Customer Answer

  Date: 02/18/2025

  The information on the response from Baker Elecric is completely inaccurate. From February 2023 all the way to November 2024 the last people touching the solar system was Baker Electric employees. 
  In December 2024, another Solar company came to our door soliciting business and this person was the one who noticed our system was turned off without touching anything. 
  From February 2023 through November 2024 our electric bill was much higher than what it should have been, and all we are asking is to be reimbursed for this expense. Even though Baker Electric employees (which we found out after all this) broke roof tiles, patched things with white glue all over, (we have pictures of these) so we dont even know how their own inspection passed. 
  At this point we are wondering if we need to get a lawyer involved since Baker Electric is not willing to take responsibility for this awful job. 
  

  

  Business Response

  Date: 02/21/2025

  As shown in the table below, the system operated normally both before and after our last site visit until it was manually turned off in February 2023:
  
  - October '22: ***** kWh
  - November '22: ***** kWh
  - December '22: ***** kWh
  - January '23: ***** kWh
  - February '23: 396 kWh
  - March '23: 0 kWh
  
  In November 2022, we received an alert about a potentially faulty microinverter. A Baker technician replaced the microinverter on November 18, 2022, temporarily turning off the system during the repair. The system was immediately turned back on and returned to normal operation, as also evidenced by the table.
  
  Regarding the complaints about broken tiles, we are happy to review the pictures and compare them to the photos taken by Baker before and after the installation and repair. We remain willing to inspect the system to ensure it meets our workmanship standards and validate our warranties.
  

  Customer Answer

  Date: 03/06/2025

  As I stated on the previous email, NO one turn off the system other than Baker Electric Technicians. I have no idea where the on off switch is on the system , since no one gave me a full presentation on how the system works.We never touch it since day one when it got installed. We rely on their professional techs to make sure everything was in working order.

  I had hire Baker Electric on my previous home and never had an issue with the solar.

  All am asking Baker Electric is to refund me the months I had to pay electric bills like if I had no solar, while the system was turned off by Baker technicians. 

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My inverter failed and it took Baler almost 6 months to replace ***** sort of the replacement, they said they would cover the loss energy from production.After much back and forth, we agreed a final sum on how much they should pay. It was considerably lower than what I had lost.Unfortunately now they are saying that the only way they will pay me is if I sign an agreement which covers the 10 years I have the solar panels, not just the 6 months the inverter was not operating.I have repeatedly asked them to change the date on the contract to just the date the inverter was not working but they refuse to do it.

  

  Business Response

  Date: 12/30/2024

  We apologize for the inconvenience caused by the inverter failure and the delay in its replacement. Although the lost production was due to an equipment failure and not covered under Baker's production guarantee, we worked with the homeowner to agree on a compensation amount. The modified language in the agreement, as agreed by both parties, partially compensates for the lost production. We appreciate the homeowner's understanding and cooperation.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Baker Home Energy was contracted to do solar energy installation at my home at *******************************. The install was done in March 2022 for approx $22K. Later in 2022 I had roof leaks. I personally inspected the attic area and noted what looked like shabby installation, as many lag screws had split the 2x4 studs of my roofing support. After 3 attempts to repair the leaks, from late 2022 to late 2023, the roof was finally intact. During that timeframe, I was investigating potential roof repairs and took bids from a number of roofing contractors My complaint stems from the fact that I had multiple local roofing contractors state that the solar panels should not have been installed due to the condition of my roof. The roofers noted the areas where the Baker installers were doing alot of their work, and the asphalt shingles were worn down to almost nothing. Each of these roofing companies would charge me a per-panel cost - approx $300 per panel - to remove and re-install the panels. As there are **************************** an additional $6K. I contacted Baker many times to discuss the matter - there was very poor follow thru and I never reached any type of resolution with the company.There is currently a 10yr warranty on the Solar Panel installation. At present I can wait and see if the roof fails or pro-actively repair/get a new roof installed. As I am currently renting this home my preference is to pro-actively do the repairs to avoid additional headaches with tenants.The desired resolution would be to have Baker Home Energy remove and re-install my solar panels at no charge (or provide appropriate compensation). Also pay for a portion of the roof repair/installs due to the expedited deterioration of my roof shingles caused by their installation team.

  

  Business Response

  Date: 10/07/2024

  Thank you for bringing this matter to our attention. We understand the concerns raised regarding the solar panel installation at homeowner's property.
  
  Baker Home Energy is committed to providing high-quality service and workmanship. While we have not recently inspected the roof and therefore cannot comment on the accuracy of the assessment provided by third-party roofing contractors, we stand by our work, which includes a 10-year penetration warranty and a 25-year warranty on our workmanship.
  
  We have agreed with the homeowner to remove and replace the solar panels should the homeowner wish to move forward with the roofing project.  Additionally, the homeowner is open to Baker providing a bid for the entire reroofing project.

  Customer Answer

  Date: 10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Baker Home Energy has agreed to remove and re-install the solar panels at no cost. At present I have not yet set a date for replacing my roof, as my prior bids are over a year old. Baker Home Energy has stated they can work with me once I have that roofing project scheduled.  As such I would consider this complaint resolved.

  Thanks for the assistance with this resolution BBB team, and to Baker Home Energy for the response and resolution

  
  Regards,
  ****** *****
  
   

  
  

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May I had Baker out to replace a wall heater at one of my apartment buildings. It had a defective part right out of the box, but I was never informed of this. They left with the heater nonoperational. My tenants complained that the heater didnt work, and it has taken over a month for them to come back out. Finally today he came back out and he had ordered the wrong part. At this point I just want a new wall heater, but ****** at Baker is insisting that they have to order the part again. This results in my tenant being without heat which I am required by law to provide. The solution is to put a new heater in because this one never worked out of the box. Baker does not seem to understand this common sense solution. I have used Baker for three solar systems, 4 wall heater replacements, and was getting ready to request a quote for undergrounding power lines. However after this episode I will not use them again, and never recommend their services.

  

  Business Response

  Date: 06/20/2024

  First and foremost, we want to extend our sincerest apologies for the inconvenience and frustration this situation has caused you and your tenants.  Upon reviewing the details of your case, it is clear that we did not meet the high standards of service and communication that we hold ourselves to. The delays in addressing the issue are not reflective of our commitment to customer satisfaction.  As requested, we replaced the unit and confirmed it is functioning properly.

  
  Your business is important to us, and we would welcome the opportunity to restore your confidence in our services.

• Initial Complaint

  Date:03/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home with a solar system provided by Baker. The system has never worked properly, their technicians have been to the property numerous times, and they havent resolved the issues. This has been going on for months. Their customer service wont respond to emails. If you can get them on the phone, they do not have any answers, they refuse to replace the equipment that has years of warranty remaining, and their managers or executives will not speak with customers.

  

  Business Response

  Date: 04/19/2024

  First and foremost, we extend our sincerest apologies for the inconvenience experienced by the customer due to the equipment malfunction of the system. We understand that the expectation was to have a fully operational system from the onset, and the prolonged resolution process has been disappointing.

  The system issue has been thoroughly investigated and resolved. The delay in rectifying the problem was largely due to the time taken by the manufacturer of the equipment to address the technical complexities involved. We assure you that this was an isolated incident and not reflective of the high standards we set for our products and customer service.

  Sincerely, ********************

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The installation of my solar was not installed as planned or reviewed with me. Now at least two of my panels are shadowed by part of my other roof. The installers modified it, due to making it easier for them and assured my there would be no change of production from the system. This was obvious false, since the next day after it was installed I sent them pictures of them with shadows from the roof. Their response was that they would pay me 15 cents per KW from what they guaranteed the system would output for 2 years. The communications from their project team as been terrible and I even gave them this feedback several months ago. Now, nobody is calling me back or responding to me. I have tried the number several times, have left messages, and have left chat responses in their project portal. I was told someone from their management would call me back two-weeks ago, and I have still heard nothing. I am stuck with their panels installed, but I can't move forward to getting my solar completed. If they are not going to respond, what do I do with the panels they have installed.

  

  Business Response

  Date: 12/14/2023

  Thank you so much for taking the time to give us this feedback. We are very disappointed to learn that our team did not contact you with the efficiency our customers deserve. I am happy to hear you spoke with ******* on 12/11/2023 and she is addressing your concerns. If there is anything we can help you with please feel free to contact us and ask for the ************* Lead.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Baker Electric sold us a heating system that does not adequately heat our home. We were not informed of the system limitations or warned the system would not work for us. This resulted in us having to install a new furnace to properly heat our home.Transaction date: 02/11/2022 initial order; 03/07/2023 subsequent order Price paid: $16,132.45 Business committed to provide: heat pump, air handler; subsequently forced air furnace Nature of dispute: Initial product did not provide adequate home heating Business has tried to resolve problem: Denied refund request Account/order/tracking number: ********;

  

  Business Response

  Date: 04/05/2023

  Thank you for bringing this to our attention. We value all feedback and strive to ensure that our customers are satisfied with our services.
  
  We provided the homeowner with both dual-fuel and heat pump options during the initial consultation in early 2022. The homeowner expressed the desire for a heat pump solution to stop paying high costs for propane and had independently researched heat pumps to take advantage of the energy provided by their solar system. We clearly explained that a heat pump system would provide a different level of heating comfort than a dual-fuel or propane system. Despite this, the homeowner declined the dual-fuel option and chose the heat pump system, which was installed in February 2022.
  
  After expressing dissatisfaction with the performance of the heat pump system during the past winter, the homeowner requested that it be replaced with the dual-fuel system. We offered a courtesy discount on the dual-fuel system, which was accepted by signing a contract for the work. The new system was installed in March 2023, and we were paid in full for the completed work. The heat pump equipment was left with the homeowner per their request. At no time until after the dual-fuel system was installed and paid did the homeowner ask for a refund for the original installed system.
  
  While we regret that they were not satisfied with the comfort by heat-pump, we believe that the discount we provided for the replacement system was a fair and reasonable compromise.

  Customer Answer

  Date: 04/05/2023

  We trusted Baker to provide a solution that would work well for us. It did not. We picked the more expensive of two proposals assuming it was the optimal solution and the second proposal was a cost-saving but less effective option. Our only research was based on information provided by Baker after the contract was signed. That information only indicated that a heat pump-only system is less efficient at temperatures close to freezing or below - not that a heat pump-only system provides literally no heat at or near freezing temperatures. There was no explanation to us that a heat pump-only system would provide a different level of heating comfort. Why would we pay extra for a system that would not meet the demands of our environment? We waited until the dual-fuel system was installed and adequately working to ask for a refund as getting an effective system was critical and our highest priority. We were fine with using Baker again as we believe in general they do good work but in this case they apparently were not adequately informed of the limitations of a heat pump-only system. If Baker knew those limitations I have no idea why that type of system was sold to us unless we signed some sort of disclaimer acknowledging our intention to proceed given the limitations.  The furnace courtesy discount of $1,979.35 was not adequate compensation for our $16,132.45 extra expense to get an adequate heating system installed.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 12 solar panels and an Enphase battery from Baker Electric in January of 2022. In January of 2023 we started having issues with red alerts that our battery and four microinverters were malfunctioning. I have called numerous times to Baker Electric and Enphase both trying to get a technician out to the house to repair or replace the battery. Enphase tells me that Baker is responsible for repairing or replacing the battery not Enphase. Baker has stopped responding to my emails and calls.

  

  Business Response

  Date: 03/27/2023

  Working in conjunction with Enphase's technical support, it was determined that the battery was malfunctioning and subsequently replaced under Enphase's manufacturer's warranty by Enphase.  Baker's Service Manager is continuing to work with homeowner to ensure that the battery is performing as designed.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our solar from Baker Electric in March 2019. in June of 2021 our inverter failed. It took Baker ************************************** June 2022 our inverter failed, again. This time for 53 days. We have had our solar for 4 *******. We are currently on our 3rd inverter. Baker "stands behind their products." We have asked for a different brand inverter to be installed and Baker refuses. They say they will help us get a new one installed at OUR cost. The technician who installed the final inverter told us Baker doesn't even install the Solar Edge inverter anymore. Baker originally was going to reimburse us approximately $115.00. We reviewed our contract and it should have been approximately $515.00. They agreed to the approximately $515 but I have to sign a form that I will not, in writing, or voice, talk bad about Baker. I should be able tell anymore my opinions on this company. Also, the $515 is pennies compared to what we had to pay SDG&E. I want a guarantee, in writing, that if this inverter fails that Baker will replace at their cost, a new brand inverter.

  

  Business Response

  Date: 10/10/2022

  We sincerely apologize for SolarEdges slow warranty process to replace the failed inverters which were covered by their manufacturers warranty.  Baker replaced the inverters at no cost per our labor warranty, as well as reimbursed the homeowner beyond the coverage provided for in our system production guarantee as an agreed settlement.