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Business Profile

Solar Energy Contractors

Baker Home Energy

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Baker Home Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Baker Home Energy has 4 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My solar system that was installed in 2017 by Baker Electric. Since 27 July 2022 my system has not been producing anything- the SolarEdge inverter failed. Again. In 2019, the SolarEdge inverter failed and it took Baker Electric 30 days to replace it. Now, again in 2022, I am waiting for a replacement- well over 30 days. I have called and spoken to two different customer service reps who ensured that this was going to be done quickly. Three calls, same responses- I cannot elevate this to anyone who can answer my questions. The individuals I have spoken with are well versed and have assured me that the inverter would be replaced promptly. I even was told it was a "priority" but I have heard from no one. As for the SolarEdge inverter- I have asked Baker representatives to see if a different brand can be installed. This doesnt seem to be a possibility. For a second failure of the same brand inverter, my concern is its failure after warranty. Baker Electric is the advocate for the installation of this product and swings the most weight with manufacturers why are they not changing to a different vendor or putting pressure on SolarEdge? When the next one fails and is out of warranty (ie I have to pay for it), I will not have Baker address the issue.I am paying full prices for electric and payments for a Baker Electric solar system that does not produce. August is my second highest production month and when I use the most electricity- its a big bill and solar was my relief. I cannot reach out via e mail to Baker (the service e mail is "Blocked") and there is no other way than consistent calls to the customer service rep who cannot elevate this concern.It seems Baker Electric is more geared to getting new customers than taking care of those they have. They have moved on from the type of system I have and do not care to make repairs quickly or addressing repeat failures of a poorly designed inverter by going with another brand/vendor.

      Business Response

      Date: 10/03/2022

      We sincerely apologize for the manufacturers slow warranty process to replace your failed inverter.    The inverter has now been replaced and the system is again operational.

    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We sighed a contract with Baker Solar to install a home battery and add additional solar panels to our roof top in August of 2021. We also contracted with them to have a main service panel upgrade. It is now late August 2022 and after countless delays, excuses, finger pointing, and abysmal communication throughout this entire project; our solar system, old and new, and home battery are installed and they have passed inspection. The Net Metering Application that must be submitted to SDG&E by Baker Solar has been rejected twice. During this 1 year period of time there was approx 1 week where the section of our roof where the solar panels were to be installed was unavailable to Baker because of new roofing being installed. As a homeowner we have tried diligently to get Baker to communicate and update us on our project. We have sent countless emails and left phone messages. Bakers response to us has been you are in the queue. After this 2nd rejection from SDG&E (Aug 19) we have tried to reach Baker with no response. I called SDG&E this morning (Aug 23) and they told us that they have not heard back from Baker and that the single line diagram needs to be corrected to reflect that we only have 1 home battery not 2, as falsely reported in earlier paperwork. We have spent the longest and sunniest part of the year without solar. Weve paid a large price both financially and emotionally. If you could help us resolve this issue with Baker in a timely manner we would be grateful.

      Business Response

      Date: 09/02/2022

      We agree with homeowner that the project has taken much longer than anticipated.  Difficulty coordinating with the homeowners roofing contractor, as well SDG&Es schedule to upgrade the homes electrical service, significantly impacted the projects timeline.   The paperwork error that further added to the delay has been corrected and the system is now operational.  Our sincerest apologies for the poor experience.

      Customer Answer

      Date: 09/02/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

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