Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor Manufacturing Alabama, LLC (HMMA)

  700 Hyundai Blvd Montgomery, AL 36105-9622

• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America

  6831 Black Horse Pike Egg Harbor Township, NJ 08234-4131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a 2022 Hyundai ****** Limited that was bought in 12/2024, the car still had factory warranty. I noticed some issues with the drivability of the car and had a check engine light in JAN 2025 and took it to Hyundai who couldn't figure out what was wrong with the car. I took the car back shortly after and it was then they told me that it needed a new transmission and that the throttle body needed cleaning that was not covered under Hyundai. I still had the same issues so I took it to an independent shop who looked over the car and cleaned the throttle body but said that there was indications of an oil leak that should be checked out by the dealership. I took the car back to the dealership who then advised that the car once again needed a new transmission. This time the new transmission they received was also bad but since the car was still at the shop they ordered a new one. After taking delivery of my car I once again noticed the same issues and the check engine light would come on and off randomly. I took it back to hyundai and took a test drive with a tech who seemed to think it was a normal characteristic of how the car is due to its dual clutch. I was not buying it and had them check again, this time not only did it need a new transmission but also an engine block cover cause it was leaking and having some sort of vacuum fail. Now after having gone through 3 (technically 4) transmissions and an engine block the car drives better but yet again the same issues are starting again with the hard shifting and delay in acceleration. I had contacted hyundai back in may and opened a case for a buyback review and from my understanding it was assigned to someone named *** but everytime I try to call she never answers her phone and never returns my calls. I'm coming close to my warranty expiring and don't want to deal with these issues anymore. I honestly shouldn't be dealing with this many repairs for a relatively newer car with low mileage. vin *****************

  

  Business Response

  Date: 07/01/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of a vehicle repurchase due to the concerns they have had with their transmission. To further investigate the vehicle owner’s claim, we reviewed the vehicle’s repair history, warranties and extended warranties and the state lemon law. HMA determined that the vehicle does not qualify for a remedy under the applicable state’s law because there was not an unreasonable number of repair attempts or time out of service for an issue that substantially impaired vehicle’s use, value or safety. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible

  Customer Answer

  Date: 07/01/2025

  The matter will be handled with an attorney to seek damages. Hyundai was given plenty of chances to make this right and as of today the car still has issues & will need to go back to the dealership. A vehicle transmission is a major component that should not need to be replaced as much as it has in addition to the engine block replacement that ultimately solved a check engine light that was initially reported in Jan 2025 but not properly diagnosed and fixed until the 3rd taking it in for a transmission replacement. Will also be filing with the PA attorney generals office for review and further action. 

  

  Business Response

  Date: 07/02/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, Hyundai Motor America does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor America’s position will remain the same

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2023, I purchased a 2021 Hyundai Palisade from ********************. I was told the vehicle was reliable and in good condition, but within a few months of purchase, it began experiencing serious mechanical issues including engine misfiring, excessive oil consumption, and major powertrain failures. The issues started as early as May 2024 and escalated over time, leaving the vehicle undrivable by May 2025.Despite purchasing a $43,000 vehicle and a premium extended warranty (GWC Platinum Plan), I was told I would be required to pay $1,500 out-of-pocket just for the engine teardown before the warranty would consider coverage. I relied on this vehicle to drive for **** full-time, and the loss of transportation has severely affected my familys financial stability.I attempted to work with the dealership and the warranty company, but I was never given a full inspection prior to purchase, nor was I informed the vehicle was outside of the manufacturers warranty. I have provided extensive documentation including repair history, warranty coverage, and lost income, but neither the dealership nor Hyundai nor the warranty company have resolved the issue.I am requesting accountability from ******* Mission **** for selling a vehicle with serious engine problems shortly after purchase, and for failing to offer adequate recourse once the issues became apparent. I am also requesting assistance in helping to resolve the teardown costs so warranty coverage can proceed, or a repurchase/buyback due to the vehicles recurring issues and substantial loss of use.

  

  Business Response

  Date: 06/27/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of engine replacement under warranty.  To further investigate the vehicle owner’s claim, we reviewed the vehicle’s repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with engine replacement. Specifically, due to that, the condition did not arise during the applicable manufacturer's limited warranty period. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I purchased the vehicle late last year, I have been in the shop for recalls more than five times.I provided the last two services repair invoices since those were the most extensive ones.The second to last time my vehicle was in the shop. It completely turned off on the way to an appointment I had.I had to call into my job and reschedule. Also, I had to go into the shop coordinate the loaner with the dealership twice and because of my constant absence and a lack of vehicle I lost my job.When I picked up my car, I drove it for one day and it turned off on the freeway. There was an 18 ******* behind me and by the ***** of God it missed me and my family. The 18 ******* hatches swerve, right, and I could feel the force and the wind shake my vehicle. I had my infant and my toddler in the car with me. I called the dealership to come tow my vehicle, but unfortunately it was 10 miles out of the towing radius.They told me that the part that they had replaced had a crack in it and that's why my car needed to be in the shop. It's a mistake that they did that nearly ended the lives of my family.I expressed to corporate that I no longer felt comfortable with the vehicle and that I wanted it replaced and corporate only asked for me to turn in a couple of paperwork so they can cover 2 to 6 months worth of car notes..Having this car has been an absolute nightmare. I do not trust the vehicle that I put my kids in and I do not have the finances to purchase a second car, especially when losing the one job that I have .I'm asking for a trade-in for a gas car SUV. I believe at least that they could do is give me the opportunity to trade my car in for a Santa Fe 2026 with warranties.I need to make sure that the car that I drive is reliable and safe for my family. I do not want to stress about the finances of having a car. I already lost it so much and this one you're having the Hyundai ionic five 2022.

  

  Business Response

  Date: 07/02/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of vehicle replacement. To further investigate the vehicle owners claim we reviewed the vehicles repair history and warranty coverage timeline. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with vehicle replacement. 
  
  Specifically due to: 
  
  The customer is a subsequent owner of vehicle (warranty ended at 5years/60k miles whichever comes first). 
  Insufficient repair attempts or days out of service within presumption. 
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 07/07/2025

  This is very unfortunate to hear as you are well aware that the issues with my vehicle have been recall. A manufacturer error on your part.
  
  When I purchased a vehicle, I was under the assumption that I will have to have proper maintenance charges throughout my possession of the vehicle. It was not disclosed to me that I will also have multiple recalls and multiple visits to the dealership get them resolved.
  
  The least that you can do is replace my vehicle or help me with the trade out. I am not asking for any handout. I am asking you to do the right thing. 
  
  My family almost lost their lives on the freeway due to your failure to manufacture the car properly.
  
  

  

  Business Response

  Date: 07/09/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.
  Kind regards, 

  Customer Answer

  Date: 07/09/2025

  Could you give me a call to talk about more options

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since buying the vehicle in 2024, the car has used an abnormal amount of oil. In May of 2025, wife and children where in the vehicle at 12 am at night on way home. Car started shaking really bad and a knocking sound was heard. Since then, the car died out and the battery was replaced as well as alternator. Car still dies with an unknown reason. Car was taken to 2 dealerships. Car was diagnosed with a burned valve in cylinder one and needs replacement over $ *****. Spoke with corporate who informed me Our guidelines states that warranty repairs are available to subsequent owners for vehicles under 5 years or ****** miles, whichever comes first. Unfortunately, because your vehicle has exceeded ******* miles and is over 5 years old, it falls outside of the warranty coverage. This is apparently a common problem and Hyundai refuses to admit or correct it. still, no explanation on how this has happened as Ive only had vehicle for 1 year prior to this. Vehicle still doesnt start without a jump and burned valve. Still making payments on a car I cannot safely use. I would like for Hyundai to fix this problem with the vehicle at no charge.

  

  Business Response

  Date: 06/26/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of replacement of burned valve under warranty.  To further investigate the vehicle owner’s claim, we reviewed the vehicle’s repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with replacement of the burned valve. Specifically, due to that, the condition did not arise during the applicable manufacturer's limited warranty period. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 06/26/2025

  I wish to thank you for taking the time to investigate this matter in an extremely short timeframe. I do reject this response from you and my complaints have yet to be resolved or addressed in a satisfactory manner. I still and strongly feel and believe this matter is related to a defect.  I will be escalating this matter in the near future and seeking legal counsel for advice and how to proceed. 

  

  Business Response

  Date: 06/27/2025

  As we do sympathize with the customer, Hyundai Motor America stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Better Business Bureau Subject: Complaint Regarding 2022 Hyundai ****** Hybrid Unresolved Warranty Issues Dear BBB,I am filing a formal complaint regarding Hyundai Motor Americas refusal to repurchase or properly resolve ongoing issues with my 2022 Hyundai ****** Hybrid, purchased as a Certified Pre-Owned (CPO) vehicle and still under the original manufacturers warranty.Since purchase, the vehicle has experienced repeated electrical malfunctions which have required multiple service appointments. Despite these efforts, the problems persist. I have contacted Hyundais customer care department, but they have declined to offer a buyback or meaningful resolution, despite the vehicles unreliability and warranty coverage.I am seeking Hyundai to either:Repurchase the vehicle or Replace it with a comparable model free of defects This experience has been extremely frustrating, and I am requesting BBBs assistance in resolving the matter in accordance with fair business practices and Florida warranty laws.Vehicle Info:VIN: ***************** Purchase Date: [Insert date]Certified Pre-Owned? Yes Under Warranty? Yes Hyundai Case #: ******** Thank you for your attention to this matter.Sincerely,***** ******* ********************************************* ************ ********************

  

  Business Response

  Date: 06/30/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of replacement or repurchase of the vehicle. To further investigate the vehicle owner’s claim, we have reviewed the vehicle’s repair history and the state’s Lemon Law. Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with replacement or repurchase of vehicle.
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached document for the main details.Summary 1. 2020 Hyundai Tucson bought new in November 2020 now needs a new engine.2. Hyundai Motor Company not dealing in "good faith" to replace engine, even though vehicle is still under factory warranty.3. Vehicle has been maintained as per the instructions in the owners manual.4. Engine was tested at the Hyundai dealer in *********** and was found to be problematical.5. I am only asking them to honor the warranty. It is NOT ethical to ask a customer to drive a vehicle with major engine issues around until it 100% fails out. This is akin to asking a heart disease patient to go run a marathon and see if their heart fails out before doing the necessary surgery to fix the issues inside it. Long time customer that has owned 5 **********************'s in the last 23 years, but now not so sure they will own another after the ridiculous issue with the 2020 Tucson and Hyundai Corporate trying to break contract law.

  

  Business Response

  Date: 07/03/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of replacing the engine under warranty before it fails. To further investigate the vehicle owners claim we reviewed the vehicles repair, maintenance and warranty history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with replacing the engine before it fails as the Hyundai dealership has replaced the knock sensor and states at this time the vehicle is operating as designed.  The customer has been advised to return the vehicle to the dealership should any concerns arise in the future. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible. 

  Customer Answer

  Date: 07/08/2025

  I have spoken with Hyundai as well as received their notification that they believe my car has been repaired based on the dealership communication.  I do not agree with their response and feel that they do not value me as a customer for the past 23 years.  It also appears that the dealership was not communicating as honestly with me as well, if Hyundai was being truthful.  Since I'm not a mechanic, I do not know what the truth is nor do I know the answer.  I was told by the dealership and technician that they had spent at minimum of 4 hours with Hyundai advocating for my car to have the engine replaced.  Based on Hyundai, they stated none of this when they contacted and that the dealership reported the car had been fixed by repairing the sensor.  With all of this being said, this makes me incredibly concerned about driving a vehicle that I don't know I can trust.  I have a warranty on the vehicle that is fully paid for and it's frustrating to know that Hyundai is denying replacing the engine.  I want to keep this on record that if the car breaks down that I have requested the car being fixed on more than one occasion.  The car has low miles and should not have any issues at all! 

  

  Business Response

  Date: 07/09/2025

  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer. 

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As the attached letter indicates, Hyundai offered to pay me $611.25 as a response to my complaint regarding my leased vehicle. The letter indicated that I could also pursue resolution through the BBB. I chose to pursue the issue with the BBB for 2 reasons. First, when I made that decision my vehicle was still not functional and was waiting for a part to arrive with no estimated time of arrival for that part. Second, and most importantly, I chose to do so because the letter indicated that a decision from a hearing through the BBB was NOT binding on me. By the time the hearing date arrived, the situation with my vehicle changed. The part arrived, the repair was made, and I had a working vehicle. Instead of canceling the hearing, I chose to proceed with the hearing because the decision was NOT binding for me. My logic was that maybe they would agree to additional compensation, but if not, then I was guaranteed the offer of $611.25 in the letter from Hyundai. When I signed and submitted the letter to Hyundai after the hearing with BBB resulted in no compensation, Hyundai then refused to make the payment that was offered in their letter. They told me that they withdrew their offer because I chose to proceed with the BBB. The offer letter never indicated that pursuing the option with the BBB would result in Hyundai retracting their offer. I would not have pursued the path with the BBB if I knew that was even a possibility. Additionally, the BBB never told me that it was possible that Hyundai would or could retract their initial offer. I think Hyundai is in breach of contract. I am seeking your assistance in getting the $611.25 not Hyundai owes me.

  

  Business Response

  Date: 06/27/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement of $611.25. To further investigate the vehicle owner’s claim, we have reviewed the vehicle’s history and conversations had with customers. Based on the evaluation, we have determined that Hyundai Motor America will be assisting with reimbursement which is being requested by the customer.
   Again, thank you for allowing us an opportunity to review the situation.

  Customer Answer

  Date: 06/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23497561, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Andrew Goldsmith
  
  
  
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against Hyundai regarding my 2018 ****** and a blown engine that led to repossession. On Jan 27, 2024, I brought the vehicle to ******* Hyundai in ********, **, for severe oil consumption. Repairs were made (oil pan, intake manifold, knock sensor), and I was told the issue was resolved. But the car continued burning oil every week while still under the powertrain warranty.I was having to get weekly oil changes, and the best advice I was given was that Hyundais just burn a lot of oil, especially in the summertime. That response was dismissive and dangerous. Later, I had the car evaluated by accredited mechanics, who informed me the engine had multiple oil leaks that had been present for a long time. They stated that Hyundai should have easily identified and repaired these issues. Oil had splattered throughout the engine, worsening the damage. Had the leaks been properly repaired, the engine failure could have been avoided.I also suspect there was an issue with the odometer, as the mileage would jump even when the car wasnt being driven. The engine failed suddenly in April 2025. When I contacted Hyundai, I was told the powertrain warranty ended when the car reached ******* miles not ******* miles from the time of purchase, which is what I had originally been told.On June 19, 2025, the vehicle was repossessed. I could no longer afford to pay for a car with a blown engine that should have been covered under warranty. Though the car was financed through a third-party lender, Im asking Hyundai to take full responsibility, acknowledge their failure, and cover the remaining loan balance to prevent this from further damaging my credit.

  

  Business Response

  Date: 06/25/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. 
  
  The vehicle owner indicated they are seeking further assistance in the form of reimbursement of defaulted vehicle payments through third party lender that were defaulted as of engine repair.
  To further investigate the vehicle owner’s claim we reviewed the vehicle’s repair history, and repair orders and warranty extensions of TXXI and TXXC.  
  Based on the evaluation we have determined that Hyundai Motor America will not be assisting with reimbursement of defaulted vehicle payments.
  Specifically due to, the condition did not arise during the applicable manufacturer’s limited warranty period.
  The vehicle is out of warranty, both in terms of time and mileage by 60,000 and 5 years, as the customer is a secondary owner.
  The extended warranty for the TXXI covers rod bearing failure, and the TXXC extended warranty covers replacement of an engine block.  Due to the fact the repair Jan 27, 2024 was a knock sensor, this repair is covered as a secondary owner at 5 year or 60,000 miles (whichever comes first).
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 06/25/2025

  Thank you for reviewing my complaint. However, I respectfully disagree with Hyundai’s assessment.
  
  
  While Hyundai cites warranty expiration and secondary ownership status, this completely ignores the reason for my January 2024 service visit to Stivers Hyundai. I clearly stated my vehicle was burning oil at an excessive rate. I was told it was a cracked oil pan, which they repaired—but the issue persisted. I had to get oil changes weekly, with oil burning off within days, even with minimal driving. I repeatedly expressed concern, only to be told this was “normal” for Hyundai engines in warm weather. That should never have been normalized.
  
  
  Eventually, the engine failed. An independent evaluation revealed multiple long-standing oil leaks. If a thorough diagnostic had been done in January, this likely could’ve been prevented. Instead, my concerns were minimized, and I was left with a failed engine after doing everything in my power to get the issue addressed early.
  
  
  Additionally, my odometer showed sudden spikes in mileage—thousands of miles despite barely driving. I documented several inconsistencies and question if this relates to the engine failure or overlooked sensor issues.
  
  
  This situation caused serious financial strain and emotional stress. I relied on Hyundai’s dealership to act with integrity and due diligence and feel completely failed.
  
  
  While I understand the car is outside warranty, this is not simply a warranty issue. It is a failure to identify and correct a known and dangerous issue. I am asking Hyundai to take accountability for the unresolved oil leak and failed diagnostics that led to engine failure.
  
  
  Hyundai should either repair the engine at no cost and  offer reimbursement for the repeated oil changes and expenses I incurred. I remain open to resolving this respectfully.
  
  
  

  

  Business Response

  Date: 06/26/2025

  As we do sympathize with the customer, Hyundai Motor America stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer.
  
  As far as the mileage dispute that would have to be taken up with the dealership directly.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2025 Hyundai Ioniq 6 on January 4th, 2025, which qualified me for Hyundai's Complimentary NACS Adapter. I received a flyer in the mail in late May asking me to update my contact information (which was already updated) and told I would receive an email to get my adapter no later than June 13th. When I received that flyer it provided an email to review the terms and conditions. I went to their website for those and it provided a different due date, May 30th. So I contacted Hyundai on June 2nd inquiring why I had not received my adapter email. I received a response back stating I had to have purchased my vehicle prior to January 30th. I then responded back with my purchase agmt from January 4th, when I bought the vehicle. Since then I have called twice and emailed and have not received a response back. Hyundai is NOT honoring their promotional *********: *****************

  

  Business Response

  Date: 06/27/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. We value the opportunity to connect with our customers and appreciate your continued support.
  
  We have reviewed the eligibility of the vehicle in question for the complimentary NACS adapter. Based on our evaluation, the vehicle qualifies for the adapter, as it was purchased prior to January 31, 2025.
  
  The customer was previously advised to wait until June 30, 2025, for further updates. Upon follow-up, customer Blake Lovvorn confirmed receipt of the initial email regarding the complimentary NACS adapter and is currently awaiting the shipping confirmation.
  
  We appreciate your patience and thank you for allowing us the opportunity to review and address this matter.

  Customer Answer

  Date: 06/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23492518, and find that this resolution would be satisfactory to me. I will note I was never told the date of June 30th in any written or verbal correspondence from Hyundai and it wasn’t until I initiated this complain that Hyundai responded to me.
  

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Blake Lovvorn
  
  
  
   

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2025 Hyundai Elantra hybrid on May 17. ******** came with the purchase of my vehicle. Although I properly signed up for thr service and despite at least 5 calls to Hyundai Motors America, Hyundai failed to get Bluelink activated on my car.During my last conversation with them on June 3, they indicated Bluelink would be a time on June 9. It was ****** of today, ******** is still not active. My ability to enjoy my vehicle has been severely hampered. I have not been able to use all the options available to me despite purchasing them.I request that Hyundai: (1) activate my Bluelink and provide me with a payment in thr amount of $600 representing approximately 1 month of my loan payment. This must be provided by no late June 24.Or (2) if Hyundai is unable to make this deadline, I request a credit to my account in the amount of $3600 representing my valuation of bring unable to use the Bluelink features for as long as I own the vehicle

  Customer Answer

  Date: 06/17/2025

  Good morning,

   

  The VIN is: KMHLN4DJ8SU153998. Thanks,

   

  Ken 

  

  Business Response

  Date: 06/23/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance Bluelink Account set up. The customer has been provided with contact details for Bluelink to address their account setup issue. Since the problem is related to account setup and not the head unit, HMA is unable to offer assistance or goodwill in this matter. It is essential for the customer to contact Bluelink directly to resolve the issue.