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Business Profile

Auto Manufacturers

Hyundai Motor America
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hyundai Motor America has 18 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 261 Customer Reviews

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    Review Details

    • Melissa P

      Date: 07/07/2025

      I bought a brand new 2022 Hyundai ******, which was my first mistake. I started having trouble with it after a year with the fuel injectors going out had to have it towed went fine. The first time got the tow bill reimbursed got the repair everything. Then come, January 2025 4 months after the first time another fuel injector went out had to have it towed I am still waiting for the reimbursement of the tow bill July 6 of 2025. Hyundai said that they would reimburse me one car payment which is $540 as a reimbursement for waiting so long on the tow bill. Eight months later Im still waiting on this reimbursement they keep saying theyre trying to get it from upper management they said they sent a Zelle payment and when I never received it, we had to wait ********************************************************* the mail. They said they sent a check in the mail never got it. Of course we had to wait 30 days for a rejection before they could send out a so called payment. My Customer representative ******, whom is my third representative because the first two couldnt handle this situation and ****** apparently cant either because she has emailed **************** four times trying to get this payment. So not only have I been having trouble with the car because of the fuel injectors and having tow bills, you cant get anything done with the office workers either if this big of company takes over eight months to reimburse $540 I dont want to deal with this company. They keep passing me off to different people making it sound like I will be getting the money within 10 days. I think theyre a complete scam and waste of time For anybody wanting a Hyundai dont do it.

    • Jason H

      Date: 06/19/2025

      Liars, won't reimburse you even though they wrote me a letter saying they would. Overseas customer service **** can't speak english

    • PRESTON A

      Date: 06/11/2025

      PAID OFF THE CAR IN FULL. SWAITED 4 WEEKS FOR NEW TITLE AND NEVER GOT. HYUNDAI FINANCE SAYS IT'S LOST IN THE MAIL JUST LIKE THE OVERPAYMENT MADE ON THE CAR BEFORE THIS ONE. MONEY AND TITLE LOST IN THE MAIL. THE VERY WORST FINANCE COMPANY I HAVE EVER DELT WITH OVER 47 YEATRS OF FINANCING CAR LOANS !

    • James H

      Date: 05/29/2025

      Terrible customer service! I refinance my car loan with my credit union and waited three months for my over payment check to come in the mail. I had called numerous times to check on the status and confirm the billing address with them. After months of waiting I find out they sent the over payment to my new lender and not me and now say oh well nothing we can do. Terrible never will I finance with a shotty poor managed lender again.

    • Kelly N

      Date: 05/25/2025

      Let me start by stating that it takes forever to get a response from customer service.. I purchased a used 2024 ******. I have been trying to get the Blue link service connected for over a month. I believe that I am being denied that service. I have provided a copy of my license, proof of insurance and registration.. Now they're wanting to see a purchase agreement.. It's none of their business what I paid for my vehicle. I will never buy another Hyundai and I do not recommend their vehicles based on customer service solely

    • Zachary W

      Date: 05/22/2025

      Hyundai does nothing to resolve issues with their customers. They say each dealership is independently owned so no one is actually held responsible.They don't stand behind what they market!

    • Merissa W

      Date: 05/20/2025

      I am writing to formally lodge a complaint regarding the ongoing service issue with my 2018 Hyundai. My vehicle has been in the shop since March 17, 2025, and despite being under parts warranty, I have not been receiving the necessary updates on the status of the repairs.What is most concerning is the apparent lack of prioritization of my issue by your corporate office. As a loyal Hyundai customer, this has been a highly frustrating and disappointing experience. I expect timely updates and an expedited resolution to this matter.Your prompt attention to this complaint would be greatly appreciated. Please provide me with an immediate update on the status of my vehicle and the anticipated completion date of the repairs.

    • Zakaria E

      Date: 05/19/2025

      April 2025. At just 35k miles, my 2022 Hyundai Tucson SEL began experiencing a severe engine misfire. After researching online, I discovered that this was a known manufacturer defect, with numerous other Hyundai owners reporting the same issue. Dealer took 1 month for injectors replacement meanwhile I had no loaner for 20 days. When I contacted Hyundais corporate case manager, they showed zero concern for my situation. Instead of arranging a rental car, they told me I had to pay out of pocket and wait for reimbursementat just $60 per day. Hyundais policy forces customers to pay upfront the cost for their own mistakes, creating unnecessary financial strain. At the end, Hyundai had the audacity to offer a $75 gift card as a "goodwill gesture." This is an insult to any customer dealing with a safety-related manufacturing defect. Instead of taking responsibility, Hyundai demonstrated a complete disregard for customer satisfaction and safety.

    • Joby J

      Date: 05/19/2025

      NEVER BUY A HYUNDAI CARS OR SUV's, 100% RIPOFF; Terrible Experience with Hyundai ***** Flaws in Electric, Braking & *********** I rarely leave reviews this negative, but my experience with Hyundai has been incredibly disappointing especially for a brand that claims to be innovating in the electric vehicle space.First, the electric system is a complete mess. Unreliable charging, software glitches, and phantom battery drops make driving feel like a ******. Second, the braking system feels dangerously inconsistent. Theres a noticeable delay in response, especially at low speeds. Regen braking doesnt always kick in smoothly, and there have been moments where I genuinely questioned whether the vehicle would stop in time.Last but not least, the air conditioning system is a joke. Never last.Hyundai may look great on paper with flashy EV features, but the reliability and real-world performance are far below expectations. I regret this purchase and will not be recommending Hyundai to anyone especially if youre looking for a dependable EV.

    • Susan L

      Date: 05/13/2025

      Bought a 2025 Hyundai Tuscan from ************ Hyundai in *******, Il on February 21st, the first time we drove it on the highway we noticed a loud noice like a window was open. We took the vehicle back to the dealer they stated the door was misaligned the worst part was it was there for 2 weeks without a phone call we actually had to go in there to find out what was wrong. They said it would need a new door and to be repainted! On a brand new 50k car!! We argued about it and said we wanted our money back they refused and now they refuse to fix it and Another Hyundai dealer said we have to bring it to the, since we bought it there!! Hyundai customer service is no help at all! never buy a Hyundai youll be sorry

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