Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motors America

  1 Joe Frank Harris Blvd Brunswick, GA 31523-7802

• 

  Hyundai Motor America Corp

  1705 Sequoia Dr Aurora, IL 60506-1033

• 

  Hyundai Motor America

  700 N. Enterprise St. Aurora, IL 60504-8148

• 

  Hyundai Motor America

  PO Box 33058 Detroit, MI 48232-5058

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new car in dec of 2022, its a 2023 Hyundai Palisade. It was a great car starting off. it was my wife's and around 16k miles it started making a vibration in the rear end. it has been up to the shop several times to fix it. they have replaced a front strut - i told them it wasn't a front strut and that it was coming from the rear. they have replaced the rearend, driveshafts, rearend oil amongst other things. they did a software update, and it made it a little better for about 2 weeks. it still is making the vibration. I have taken many days off and even worked up at the dealership on my laptop as they worked on it. This car is a lemon, and I want it bought back or replaced. The warranty is going to go out and I will be stuck with the future repair out of pocket.

  

  Business Response

  Date: 06/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of a Re-review. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history. Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with a repurchase.  Specifically, due to,
  
  The condition did not arise during the applicable manufacturer's limited warranty period.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 06/23/2025

  I don't accept their response.  The vehicle is still making the vibration, it's documented at the dealership, and I have to take time off work again and drive it back up to the dealership.  This has been going on since the car had 16k miles on it and you have replaced several parts with nothing fixing it permanently.  We bought a 60k car and have had these kinds of issues from it, it doesn't have a lot of miles on it.  I can imagine what happens when the warranty goes out.  I want this car replaced; Hyundai has continued to not have it fixed or take responsibility for it.  I bought this car new in good faith, and nothing has been done to rectify this situation.   I have had to take weeks off from work to take this car back up to the dealership and last year their complaint department offered me $400 for my inconvenience.  I want this car bought back or replaced since Hyundai can't get it fixed correctly.

  

  Business Response

  Date: 07/09/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

  Customer Answer

  Date: 07/09/2025

  This car has been broken for over a year and a half.  It has not been repaired correctly and i have lost time from work, frustration and money all do to this vehicle.  This is the responsibility of Hyundai to stand behind this car and their faulty workmanship that has been clearly documented with service tickets, multiple phone calls and driving people around in it.  This is a perfect example of big corporation pushing around someone because they don't deem it necessary to stand behind their product.  They offered me $400 dollars last year after the first ticket i placed to get them to buy it back.  I will not be quiet on this and will continue to fight this.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refiling BBB needed VIN ***************** Case ******** in Hyundai New 25 Limited Santa **** is a Lemon, exchange rights and TN laws violated Local dealer didn't have my color, so new 25 delivered from dealer 4 hours away. Upon delivery 5/15 I complained & 5/17 I asked ******************************* for an exchange under ****************** Dealer said no, even though opted into policy. **************** said, "in order to exchange, needs to be inspected locally first by Hyundai" scheduled me a week out.When customer service heard some of the other issues, they escalated it into a buyback. Issues: Sporadic throttle response/jerks loud randomly/delayed, corroded leather seats/poor install/broken mount clips/loose/faded splotches, brake shudder from rust, erratic windshield wipers, truck bed tilts forward/collects water/tailgate doesn't go down (when alerted Hyundai instead moved the tailgate latches outward at an angle so it no longer fully closes, big crack/water gets in), sides of the truck bed stained, right front headlight randomly ************* dealership 1st said awful vehicle was, buyback *** said the many ***airs were approved but needed to 1st confirm a buyback wasn't necessary. Then dealership flipped & refused to ***air anything after talking to you.Returned to me with ***** brakes, tailgate gaps, bad seats, said "no throttle response fix exists so I'll have to deal with it".Lemon means functional safety issues or cosmetic issues that significantly impact the value of a brand new vehicle. You quote over $15k to fix the cosmetic issues alone. You tell me 1. I can't return or exchange. 2. You won't buyback. 3. You won't ***air. 4. If I ***air it, warranties will void. 5. I can pay you for the cosmetic ***airs.Refund me immediately or do an even exchange. Your only suggestion was telling me to go trade it in for a $10k+ loss, horrible You refused to ***air it and your 30 day time limit's elapsed, legally it's a brand new under 300 mile lemon vehicle.

  

  Business Response

  Date: 06/24/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us, but we regret the circumstances that prompted their contact. The vehicle owner indicated that they are seeking further assistance in the form of cosmetic repairs. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and recalls and campaigns, and pictures provided by the customer. The vehicle was bought unseen and delivered to the customer from a different state. The customer should be directing his questions to the selling dealer. Again, thank you for allowing us an opportunity to review the situation. 

  Customer Answer

  Date: 06/24/2025

  lol what a bogus response. 1st, the main repairs were not cosmetic, they were functional. 2nd, they all fall under warranty. The ***** brakes, intermittent throttle issue, incorrectly assembled tailgate....all manufacture functional issues....the loose passenger seat is a safety hazard as well. And the 'cosmetic' leather seat issue, is because of defective material and install by Hyundai factory workers. This all falls under lemon laws no matter where I bought it from. If hyundai chooses to sell in the **, they have to abide by the law and their warranties.

  I'm shocked by your evading the issue further and now telling me to seek legal recourse. The brakes are defective, seats defective, transmission has issues and your corporate team is trying to pin manufacturer issues on a dealer? 

  Brand new vehicle, going on social media now, handing it over to legal. You should've just fixed it.

  If breaking law and warranty policies is your go-to, write more about it please so I can display it in court and on media as well....please.

  

  Business Response

  Date: 06/26/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us, but we regret the circumstances that prompted their contact. The vehicle owner indicated that they are seeking further assistance in the form of repairs. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and recalls and campaigns, and pictures provided by the customer. The vehicle was bought unseen and delivered to the customer from a different state. Hyundai stands by its decision that the customer should be directing his questions to the selling dealer. The customer also has the option of having the vehicle taken to a Hyundai dealer for possible repairs. Again, thank you for allowing us an opportunity to review the situation. 

  Customer Answer

  Date: 06/27/2025

   AGAIN, it does NOT matter what state I buy a Brand New hyundai from. Also lemon laws apply to the state it's sold to/*********/the manufacturer if it's a new vehicle they refuse to repair. Hyundai customer service interfered with my ability to exchange the vehicle under ****************** then, after promising to repair the issues under warranty that they agreed were in fact defects based on photos and initial evaluation (until the warranty department spoke with them a month after the claim was opened), Hyundai corporate is choosing to not honor any part of their manufacturers warranty whatsoever. In doing so they are violating contractual and state lemon laws. Hyundai corporate was found to be liable by every party that evaluated the vehicle. Also, this responder should look up Nexus laws before they keep trying to instruct me that they are allowed to distribute faulty vehicles so long as it's across state lines. Hyundai corporate is the manufacturer, Hyundai dealers agreed that the vehicle is not in the described new condition and is factory defective (which is why I'm offered a considerably lower trade in), Hyundai has nexus in *********, contract and lemon laws say they'll fix the issues. I'm not an idiot, lawyers have reviewed this. 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai is not honoring the warranty on my car and we sent in all the maintenance paperwork and they still won't honor the warranty.

  Customer Answer

  Date: 06/16/2025

  As requested, VIN

  KM8J3CAL6MU384396

  

  Business Response

  Date: 06/25/2025

  Thank you for reaching out to Hyundai Motor America's National Consumer Affairs. We highly value our relationship with our esteemed owners and appreciate the opportunity to address your concerns.
  We understand that you are seeking goodwill assistance concerning an oil consumption issue with your vehicle. To thoroughly assess your request, we have reviewed your vehicle's repair history and consulted with both you and the service advisor at AutoNation Hyundai. According to the service advisor, your vehicle consumes approximately one quart of oil every 200 miles and is currently two quarts low. Maintenance records provided by the dealer indicate a maintenance gap occurred when the issue began at approximately 68,000 miles.
  Unfortunately, the prior authorization request submitted on May 27, 2025, was declined. This decision is based on the vehicle being out of warranty due to significant maintenance neglect, rather than a warrantable defect. As per our evaluation, no goodwill assistance can be extended under these circumstances.
  We sincerely regret that we cannot offer goodwill assistance as this matter is not covered under our warranty policy. We apologize for any inconvenience caused and appreciate your understanding. Should you have any further questions or require additional support, please feel free to contact us.
  Thank you for giving us the opportunity to review your situation

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This claim is about a refund regarding a recall, I'm entitled to such refund according to the statutes: 49 C.F.R. ******, and U.S.C.A. 30120(d). I have a 2021 Hyundai Elantra SE, which, among many recalls, has a rearview camera recall, ***** campaign number: 24V879000. I brought my vehicle to a Hyundai Dealership on October 17th of 2024. Before it was declared a recall. I paid 189.21$ for the inspection because the camera was malfunctioning, on November 21, 2024 it was declared a recall, I initiated the whole process to get my refund of the 189.21$ as I have the right to do so by law, I entered into the Hyundai's website to enter my information, and I'm assigned to a case manager, **** ******. She sent me a couple of E-mails asking me for information I answered her back with the info requested promptly, then it takes her more than a month to answer me back for more info, I sent it to her, and then 13 days after she sent me an E-mail stating that my request was denied because of a lack of documentation and that now they need my bank statement, with the logo of my bank, and also the statement data. This is ridiculous I sent her all the info she needed, the receipt from my visit to the Hyundai, the invoice that I received the same day that I visited the Hyundai for the inspection of my camera, the new invoice from the Hyundai after my recall was fixed by them, all of these invoices and statements having all the prices that I paid, my name on it, address, phone number, everything, so she asking for more information which is unnecesary and taking soooo long to answer is only showing the unwilligness of Hyundai to comply with the law and pay their clients what they are legally required to pay them. I sent the reimbursement team of Hyundai an E-mail on May 27th, stating that I was ready to escalate this action to proper agencies if they didn't comply with the above-described statutes and issue my refund. They didn't answer back, so here I am, escalating this as stated.

  Customer Answer

  Date: 06/16/2025

  *****************

  

  Business Response

  Date: 06/23/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement for diagnosis charges. To further investigate the vehicle owners claim we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will be reimbursing $183.70 for diagnosis done due to camera malfunction (recall related). The customer was informed on the reimbursement offer and payment was processed. 
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 06/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car 2018 Hyundai ****** (LFa) VIN 5PE34AF3JH688345 Delamination (peeling and lifting of the base-coat/clear-coat system) began spontaneously on the hood and roof-rail/A-pillar areas (see attached photos).Vehicle has never been repainted, garaged normally, hand-washed no evidence of stone chips, accident damage, or corrosive exposure.Progression mirrors the failure pattern described by Hyundais own bulletin for white cars: separation starts at edges, bubbles, then sheets of paint fly off the car.I took the car to the dealership and dealer confirmed paint was delaminating, not rock-chips. Dealer opened case PA ****** with Hyundai Motor America and *** denied coverage because the vehicle color is not part of campaign TXXW.I believe that Hyundai Should Cover the Repair because Same root-cause, different color.HMAs own TSB (MC-10228636) concedes primer/paint-bond failure on identical panels (hood, fender, roof) for LFa Sonatas built at Hyundai Motor Manufacturing Alabama (VINs starting 5NP/5PE). Color should not determine whether a manufacturing defect *************************** defect, not wear-and-tear.Automotive OEM paint systems are designed to last the useful life of the vehicle. Peeling at ~6-7 years is a fundamental failure of merchantability.Pattern of complaints across multiple colors.NHTSA and BBB databases list dozens of ********* ****** owners reporting the identical delamination in silver, gray, black, and red finishes; the problem is not limited to white. *********** Unequal treatment of similarly-situated ************ covering only white paint, Hyundai is effectively admitting the paint process was defective but denying relief to owners whose vehicles rolled down the same assembly line, painted with the same primer system, simply tinted differently.I am requesting Full repair at no cost Strip, prime, and refinish all affected panels (hood, roof rails, and any other areas confirmed by body-shop to OEM standards

  

  Business Response

  Date: 06/18/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs.
  Connecting with our valued owners is important to us but we regret the circumstances that
  prompted their contact. The vehicle owner indicated they are seeking further assistance in the
  form of coverage for the paint concern they are experiencing. To further investigate the vehicle
  owners claim, we reviewed the vehicles repair history as well as warranty coverages. Based on
  the evaluation we have determined that Hyundai Motor America will not be assisting with the
  repair to the paint concern. Specifically, due to the vehicle being outside of any warranty or
  extended warranty coverages. Again, thank you for allowing us an opportunity to review the
  situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 06/19/2025

  Thank you for the response however it did not address the points in the original complaint which
   **** own ***************** Bulletin MC-******** (Campaign TXXW) concedes that paint systems applied at Hyundai Motor Manufacturing Alabama (VIN prefixes 5NP/5PE) can lose adhesion and delaminate on the hood, roof and fenders. The *** attributes the failure to primer/base-coat bondnot to UV fade, stone chips, or owner neglect. ****************
   My ****** was painted on the same line,in the same primer system, during the same model years. Photographs already provided show the identical failure pattern (edge lift ? bubbling ? sheets of paint detaching). The root cause is identical; pigment has no influence on primer adhesion.
    Under the ********-**** Warranty Act and most state Uniform Commercial Codes, an implied warranty of merchantability exists independent of the written warranty. Automotive finishes are engineered to last the useful life of the vehicle; catastrophic peeling at six years/77 k miles is not normal wear.
    Hyundais own warranty policy manual allows Prior Approval Goodwill for out-of-warranty paint defects when a systemic failure is evidentprecisely the situation here (Dealer confirmed delamination;PA photos on file).
  I respectfully request that Hyundai reconsider PA ****** and authorize full refinish  hood to OEM standards at no cost to me.
  
  Thank you 
  

  

  Business Response

  Date: 06/20/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. There are no coverages for this vehicle through warranty, extended warranty or recall for this concern. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.
  

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has ***** miles on it. It broke down in ******, *******, three separate times since September of 2024. Each time, it enters limp mode and displays a P1326 code. I have been working with two separate case managers since then. I have had it at the Hyundai dealership on ************* in ******. They replaced a knock sensor under warranty the first time. I was told the issue was fixed. Then they charged me roughly $ ***** for engine decarbonization, PCV valve replacement, and spark plug replacement during the second breakdown. The third breakdown in January resulted in nothing being done, except for an engine teardown. The Hyundai dealership on **** Club removed the valve covers and inspected the engine internally. They concluded that the pistons, o-rings, and combustion ******** are defective, and the engine walls are scoured, and that the engine needs to be replaced. The case manager told me that I needed to bring the car back to ***************** to get the warranty work done. So I did.And the issue now is that it's been sitting at the dealership for seven weeks, with no closer to a resolution. I'm being told they can't use another Hyundai dealership's diagnostics and have to recreate the problem. I would say ok to that if the other shop were a third party. However, I took it to the only Hyundai dealership I could find when the car broke down. At this point, I feel I am being pushed aside, and I believe the Hyundai CPO team and the dealership where the car is located in *********, ********, don't want to either pay for the warranty work or perform the work as per the 10-year, 100,000-mile warranty. I have spoken with my case manager, *******, yesterday and informed him that this is becoming ridiculous. I paid $22000 for a car that I have not been able to fully drive and enjoy for the last 10 months. Nw, after ******* Hyundai in *********, **, has had the car for seven weeks with no progress made and no amicable resolution, I need a speedy resolution.

  Customer Answer

  Date: 06/16/2025

  The vin is 

  KM8J2CA4XKU910358

  

  Business Response

  Date: 06/18/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of swift repairs under coverage. To further investigate the vehicle owner’s claim, we have reviewed the vehicle’s repair history, active coverages and current diagnostic findings. Based on the evaluation, further inspection by Fuccillo Hyundai of Watertown remains in progress so Hyundai Protection Plan may verify possible coverage under the vehicle’s Certified Pre-Owned service contract.
  
  Specifically,
  Hyundai Protection Plan coverage does not apply outside of the United States (US) and diagnosis from within the United States is necessary for Hyundai Protection Plan to review coverage.
  The cylinder scoring previously identified by the Canadian dealership was not found to be present via borescope inspection performed by Fuccillo Hyundai of Watertown.
  Further oil consumption testing is needed to verify excessive oil consumption rates to confirm concerns are present.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more rapid resolution is not possible without complete diagnosis and verified concerns.

  Customer Answer

  Date: 06/18/2025

  Not accepting diagnostics from a certified Hyundai dealership is not ok with me. Also I found out today that I was being told by both the dealership and case manager that they have been in contact with Hyundai CPO. I called Hyundai CPO and spoke with a representative named Jeffery. Explained everything. He informed me that no claim was made regarding my VIN and Hyundai CPO claimed they have not heard from anyone from the dealership nor case manager. He specifically stated Hyundai CPO reached out on May 19th 2025 to get clarification if the car was back in the United states. Hyundai CPO received no information back. The car has been sitting at the hyundai dealership in Watertown NY since April 29th 2025. So I feel for the last 7.5 weeks, they have purposely not worked on the car knowing that I was on a time crunch of 8 weeks. 

  Secondly I had an engine decarbinization treatment done that cost me roughly $1000 in December at a Hyundai dealership. The car has only driven about 2000 miles since. So to say they found significant carbon buildup after the decarbinization treatment only after 2000 miles is what is telling me there is a major problem internally in the engine. That is telling me that excessive oil is burning in the combustion chambers causing the significant carbon build up. We have pinpoint the issue. 

   

  But they seem to want to skirt around fixing this as they should under warranty. This is the kind of backwards service I have been getting since September of last year. In December I brought the car to key hyundai of milford Connecticut and was brushed off and told they wont look at the car. 

   

  This has been the worst experience I have every had with a car. 

  

  Business Response

  Date: 06/19/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, Hyundai Motor America does believe the original position to be correct. Direct contact with Hyundai Protection Plan, referred to as Hyundai CPO in customer response, was made both in advance of the current dealership visit and during. Outbound contact from our case management team to Hyundai Protection Plan was made 05/19/2025 expressly clarifying that the vehicle is in the Unites States and no longer in Canada. A formal claim is not yet submitted as full diagnosis and the resulting findings are needed for claim submittal and review, as discussed with Hyundai Protection Plan directly. We regret to inform you that until complete diagnostic results are available Hyundai Motor America’s position will remain the same.

  Customer Answer

  Date: 06/23/2025

  thats my problem. I have been going back and forth with Hyundai Motor America since September 2024. I brought the car to hyundai dealership in Milford CT with the invoices in December 2024 with all the invoices and issues from Hyundai dealership in Ottawa. That dealership refused to even help me. Turned me away. They dont sympathize with me. What they are doing is trying to get out of covering the car under warranty. They are trying to skirt paying for it. They are trying to screw me, the customer. This issue with the engine oil consumption isnt a new issue. Its a well documented issue with the engine in this motor. Its well spoken about on many different car forums amongst other issues with this particular engine that Hyundai has been sued for and lost the lawsuit over the engine problems. I dont accept this. I dont have a car. I haven't had a working car since September 2024 while still paying My monthly payment plus insurance. Over the last 8 weeks I haven't even had a car. They refused to give me a loaner. 

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my 2018 Hyundai Elantra (VIN: *****************), which suffered a complete engine failure in May 2025 at only ****** miles less than 6 months and under ***** miles since I purchased it in good faith.The vehicle began producing a loud ticking/knocking noise, which progressed until the engine failed. A Hyundai dealership diagnosed long block engine failure and quoted me over $16,000 in repairs. Their inspection indicated internal bearing or piston damage, the same failure mechanism identified in multiple Hyundai engine recalls and service campaigns over the past five years.Comparison to Known Hyundai Engine Problems:Hyundai has issued recalls (e.g., 21V-301) and service campaigns (e.g., TXXM/T6G) due to rod bearing wear, piston slap, and internal metal debris in both Theta II and Nu-series ********** vehicles Nu 2.0L engine failure mirrors these known issues:Ticking noise ? internal engine failure Complete long block replacement required Extremely high repair cost (>$16,000)Despite matching the same failure pattern, my VIN is excluded from the applicable recall or extended warranty programs.Hyundais Exclusion is Unreasonable:Other consumers with identical engine failure symptoms including ticking, stalling, and seizure have received warranty coverage, recall repairs, or goodwill assistance, even outside standard warranty periods.I am requesting that Hyundai Motor America:1.Reevaluate my VIN for inclusion under existing engine recall campaigns, OR 2.Provide goodwill assistance or reimbursement for engine replacement due to the known widespread defect in this engine series.This failure poses both a financial hardship and safety concern, and I am urging Hyundai to act responsibly, given the consistency between my issue and their documented engine problems across several model years.Vehicle Mileage at Failure: ****** Purchase Date: November 19, 2024 Inspection: ***** Hyundai

  

  Business Response

  Date: 06/16/2025

  Thank you for contacting Hyundai Motor Americas National Consumer Affairs. We value our connection with our esteemed owners, although we regret the circumstances that necessitated your contact. The vehicle owner, ***** *******, has requested further assistance through a buyback of their vehicle.
  Upon reviewing the vehicles repair history, we determined that the vehicle does not qualify for a buyback under the Illinois Lemon Law. This determination is due to the vehicle being outside the filing period and the Illinois Lemon Law not covering used vehicles. Additionally, Ms. ***** ******* is a subsequent owner of the vehicle.
  
  Thank you for giving us the opportunity to review this situation.

  Customer Answer

  Date: 06/16/2025

  
  
  Dear Hyundai Consumer Affairs,
  
  
  Thank you for your response. I understand that my request for a buyback does not qualify under Illinois Lemon Law due to the nature of the vehicle being used and my status as a subsequent owner. However, I would like to reiterate the following critical details:
  
  
  The engine failure on this 2018 Hyundai Elantra exhibits the exact symptoms tied to multiple Hyundai engine recalls, including internal failure and knocking/ticking.
  The CARFAX report presented at the time of sale stated the vehicle had remaining factory warranty, which was a deciding factor in not purchasing an extended warranty.
  I was not informed by the servicing dealer (***** Hyundai) that a Prior Approval (PA) case was an option until I directly requested itdelaying the process.
  This issue has placed a significant financial burden on me, especially considering the engine repair estimate exceeds $14,000, nearly the full purchase price of the car.
  
  
  
  
  I am respectfully requesting that Hyundai consider this situation for goodwill assistance and approve engine replacement under PA case #******.
  
  
  Thank you for your time and understanding.
  
  

  

  Business Response

  Date: 06/17/2025

  Thank you for giving us the opportunity to review the details of your concern. We genuinely understand the impact this situation may have caused and sympathize with your circumstances.
  After careful consideration and a thorough review of the situation, Hyundai Motor America maintains the belief that our original position is correct.
  We regret any inconvenience this may cause and want to assure you that this decision was made following all applicable guidelines and regulations.
  
  Hyundai Motor America's position will remain unchanged in this matter.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my 2023 Hyundai Ioniq 5 Black (VIN: *****************) and the unacceptable handling of a recall-related repair and rental car reimbursement by Hyundai. *************** number #*********** vehicle unexpectedly broke down in the middle of a highway. Upon inspection, I was informed that the failure was due to a recalled part. The dealership indicated that the repair would take several weeks due to parts availability, leaving me without transportation for an extended period.When I brought my car to the dealership on April 16, 2025, they did not have a loaner vehicle. I had to advocate extensively to secure any rental car reimbursement, which they eventually agreed to (max $60/day). During the first week of the repair, I had a business trip. Rather than i a rental car, I used **** to get to the airport at a cost of ~$112, which saved Hyundai money.Upon returning from my trip on 4/25/2025, I got the rental car that Hyundai had agreed to reimburse. The dealership called on 5/15/2025, to inform me that my vehicle was ready for pickup. However, due to my work travel schedule, I was unable to retrieve the car until 5/22/2025, when I collected my repaired car.After submitting all receipts for reimbursement, Hyundai has refused to pay for the full rental period, specifically denying coverage for the three days between when they declared the car ready (May 19) and when I was able to pick it up (May 22). This policy is completely unreasonable and unfair to consumers. I cannot be expected to remain on standby indefinitely, especially when the original timeline indicated the repair could take weeks with no definitive completion date. I have work obligations and a life to maintain while waiting for a recall repair that was necessitated by Hyundai's manufacturing defect.I am requesting full reimbursement for the rental car expenses from April 24 through May 22, 2025, plus reimbursement for the ~$112 **** expense.

  

  Business Response

  Date: 06/13/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement for a rental vehicle and an **** ride while the vehicle is being repaired. To further investigate the vehicle owners claim we reviewed the vehicles repair history and all the documents supplied by the customer. Based on the evaluation we have determined that Hyundai Motor America will be happy to reimburse the rental invoice they supplied for all days the customer had it and for $30 for their **** ride. Again, thank you for allowing us an opportunity to review the situation.

  Customer Answer

  Date: 06/13/2025

  I am writing to seek clarification regarding the reimbursement for transportation expenses incurred during my recent service period.

  When I contacted Hyundai customer service, I was advised to use **** for transportation and was assured that the full cost would be reimbursed over the phone. Based on this guidance, I chose to utilize **** services totaling approximately $112, as this was more cost-effective than renting a vehicle for the five-day period. I made the decision to use **** specifically because your customer service representative confirmed it would be fully covered, and it represented a more economical option than traditional car rental.  I feel like I should be getting the full refund for the **** and all the days for the rental car.  

  Thanks,

  

  Business Response

  Date: 06/16/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.

  Customer Answer

  Date: 06/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. In this case I expect full refund for the rental car and $30 for the uber.  Please send refund asap. 
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******** ************************************************************ ******************** ************ May 27, 2025 I am asking for my Hyundai ****** Hybrid VIN# ***************** to fall under the Lemon Law of **********. It has been at Hyundai in *********, ** since October 2024. I called and received a case number from Hyundai for the Lemon Law in November of 2024. While Hyundai never sent me anything in writing, they called to tell me that my car didn't qualify for the Lemon Law in January 2025. It is now almost June of 2025. I was forced to return the loaner car and told they would not fix my car, It is now completely inoperable, and the new replacement battery had been rendered useless for sitting so long without power. The original diagnosis was a defective wiring harness that I was told was not covered under my 10-year 100k-mile warranty. The vehicle has ***** miles on the car. They want me to pick up the car from Hyundai and take it elsewhere. In 2022 my Hyundai ****** Hybrid was in repair for six months waiting for a battery. It was replaced under warranty in 2023. I have been without a car for over one year since I purchased it in 2017.I visited Hyundai of Vacaville with ****** *********, the owner of a private investigative company called **************************** (***) in *********, **. SIG was hired by my son, ******, to accompany me to the dealership so I had a third-party verification of the conversation. *** is often called to work for local law enforcement, the Solano County courts, and defense attorneys. I am attaching his letter to my son about his accounting of the conversation with Hyundai of ******************* Manager, *** *******. In it, *** says he is running into the same refusal to repair or count cars as a Lemon Law vehicle on dozens of cars in their possession. Sincerely,***** ********

  

  Business Response

  Date: 06/09/2025

  Hello,

   

  We would like to clarify that the dealership referenced in the complaint maintains a strong and positive relationship with the customer. The concerns raised relate specifically to a decision made by Hyundai Motor America to decline assistance, and not to any action or inaction on the part of the dealership.

  
  As such, we respectfully request that this complaint be directed to Hyundai Motor America for an official response. They are the appropriate party to address the customer's concerns, as they were solely responsible for the decision in question.

  
  Please confirm once Hyundai Motor America has been contacted for their reply. We remain committed to supporting the customer and assisting in any way we can within our capacity as a dealership.
  Sincerely,
  

   

  Kind regards,

   

  Jim Hasapis

  Service Manager

  Hyundai of Vacaville

  (707) .512-5448

  [email protected]

  Customer Answer

  Date: 06/11/2025

   
  
  Complaint: 23385673
  
  
  
  I am rejecting this response because:

  I am 88 years old.  I brought the vehicle to get fixed and now after many months of it sitting there, the vehicle is dead.  This was not the desired outcome when bringing it to Vacaville Hyundai.  I need my car fixed.  Having been there at Vacaville Hyundai twice for longer than the period of time necessary to be declared a lemon according to the California Lemon Law, I would like the dealership fix it or declare it a lemon with the State of California.  As an 88 year old senior citizen, I don't know what to do or how to do it and I don't have all the time in the world left to find this cure. 
  
  
  
  Sincerely,
  
  
  
  Susan Peterson

  

  Business Response

  Date: 06/19/2025

  Dear Ms. Peterson,

  Thank you for your letter and for bringing your concerns to our attention. We understand how frustrating this situation has been for you and truly regret the inconvenience you have experienced.
  As a Hyundai dealership, we are required to follow Hyundai Motor America’s warranty and Lemon Law processes, and we have done so in this case by submitting all necessary documentation and following corporate direction. The determination regarding Lemon Law eligibility comes directly from Hyundai Motor America, not the dealership, and we do not have the authority to override their decision.
  Regarding your vehicle, our Service Department has made every effort to communicate the situation and assist within the scope of warranty guidelines. We understand this has been a lengthy and difficult process, and we remain available to further assist in coordinating next steps if you would like us to help facilitate any additional communications with Hyundai Motor America.
  Please feel free to contact me directly at [email protected] or by phone at 707-344-9315 if you would like to discuss this further.
  

  Sincerely,

  
  Jason Griffin
  General Manager
  Hyundai of Vacaville

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this complaint against Hyundai regarding the prolonged and unresolved deactivation of the ********* services that were included as a complimentary three-year subscription with my leased Hyundai vehicle.Several months ago, all three ********* servicesRemote, Guidance, and Connected Caresuddenly stopped working. After contacting ********* customer service multiple times (approx. every 10 days), I was repeatedly guided through the same troubleshooting process. Each time, the agents acknowledged that the services were inactive on my account and that the function buttons were grayed out. I was consistently told that the issue would be escalated to their IT department and that I would receive a follow-up call. To date, I have never received any follow-up, and the issue remains ************* one point, a representative did manage to briefly restore all three subscriptions, but they were removed again the following day, and the system reverted to its non-functional state.I also visited my dealership in person, hoping for a resolution. That effort, too, led nowhere. Hyundai eventually assigned a case manager, who informed me by phone that Hyundai does not have access to *********s systems because it is operated by a third-party vendor. This deflection of responsibility is unacceptable. Regardless of third-party involvement, Hyundai markets, sells, and bundles these services directly with their vehicles, and therefore remains responsible for ensuring they are delivered and supported.Several months of inoperative services significantly devalue the functionality I was promised. I'm now stuck with a car that lacks key features such as remote access, climate control, vehicle diagnostics, and other connected options. This failure has diminished the value and has caused considerable inconvenience.I'm requesting the immediate and full restoration of the three-year ********* subscriptions and appropriate compensation for the extended service outage.

  Customer Answer

  Date: 06/09/2025

  KM8JECA18PU109612

  

  Business Response

  Date: 06/10/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of having the Bluelink activated again on the account.
   To further investigate the vehicle owner’s claim we reviewed the vehicle’s repair history, case reviewed.  Based on the evaluation we have determined that Hyundai Motor America will not be assisting with with getting the Bluelink activated. Specifically, due to, that the condition appears to be caused by an outside provider which would be Bluelink.
  The customer will need to work with Bluelink and the dealership to have the subscription activated. Here is the number to contact the Bluelink team at (855) 225-8354
   Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 06/10/2025

  I respectfully reject Hyundai Motor America's response. Blue Link services were marketed and bundled with my Hyundai as part of a 3-year complimentary subscription. These services stopped working months ago, and despite repeated calls directly to Bluelink, then Hyundai’s case manager, and a personal visit to the dealership, they have never been restored.
  To make matters worse, I recently discovered that Hyundai has now added an option in my account for me to purchase the Blue Link subscriptions that were originally included for free. This is an unacceptable practice. It gives the impression that Hyundai is attempting to monetize a failure in service delivery by forcing customers to repurchase what was already contractually included.

  Hyundai’s attempt to distance itself from responsibility by labeling Blue Link as a “third-party provider” is unacceptable. As the manufacturer and marketer of the vehicle—and the entity that included Blue Link as a core feature—Hyundai is ultimately accountable for ensuring these services are provided. I did not purchase my vehicle from Blue Link; but from Hyundai.
  Passing me between departments and service numbers while offering no resolution is not acceptable customer support. I ask that Hyundai honor the original agreement and restore the Blue Link subscriptions.

  
  

  

  Business Response

  Date: 06/11/2025

  As we do sympathize with the customer, Hyundai Motor America stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. The customer needs to work with Bluelink to get this activated.  At this time, we will not be providing further assistance to the customer.

  Customer Answer

  Date: 06/13/2025

  I reject Hyundai’s response.