Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor Manufacturing Alabama, LLC (HMMA)

  700 Hyundai Blvd Montgomery, AL 36105-9622

• 

  Hyundai Motor America Corp

  1705 Sequoia Dr Aurora, IL 60506-1033

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for your response. I disagree with Hyundai Motor Americas determination and request a more thorough review.
  While I understand that Hyundai has denied relief under the Illinois Lemon Law based on the "presumption period," this limited timeframe does not ****** a manufacturers continuing obligations under federal consumer protection laws, including the ********-**** Warranty Act (15 U.S.C. 2301 et seq.). This Act provides that warranties must be honored for the full duration of the coverage and that repeated failures to repair a defect may entitle the consumer to relief, regardless of state-specific time limitations.
  The ongoing issues with my vehicle significantly impair its use, value and safety. Despite multiple repair attempts through authorized service centers, the vehicle continues to experience **** failure since the first year of ownership, which are serious and hazardous. These recurring problems are exactly the kind of defect contemplated under federal warranty law.
  Additionally, under FTC guidelines and general consumer protection principles, a manufacturer cannot simply disclaim responsibility because of a technical limitation when a defect has been clearly documented and unresolved despite a reasonable opportunity to repair.
  I am requesting the following: 1) A detailed explanation of the basis for denial, including the dates and documentation reviewed.
  2) Clarification of how Hyundai believes this case does not meet the standard for relief under the ********-**** Warranty Act.
  3) Any alternative resolution Hyundai is willing to offer, including extended warranty and partial reimbursement.
  I am committed to resolving this issue in good faith, but I will also escalate my concerns to the ************************ (***), state Attorney General, and pursue legal action if necessary. use my vehicle, and I have received no permanent fix, viable timeline, or comparable loaner vehicle that meets my family's needs (I have an infant and a car seat does not fit in the current loaner).Hyundai has denied my Lemon Law claim despite the vehicle clearly qualifying under both Illinois and federal statutes. I have filed complaints with the Illinois Attorney General and am preparing for litigation.I am requesting that Hyundai repurchase or replace my vehicle under the Illinois New Vehicle Buyer Protection Act (Lemon Law) and the ********-**** Warranty Act, as well as compensate for the loss of use, inconvenience, and associated expenses.

  

  Business Response

  Date: 04/04/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance from Hyundai Motor America in the form of replacement/repurchase. To investigate further, we have reviewed the vehicles repair history, warranty coverage information, and  ILs Lemon Law.
  
  Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with replacement/repurchase. Specifically due to, customer is not within the filing period. The vehicle and repairs are outside the presumption period under the ILs Lemon Law, and the vehicle is not eligible for replacement or repurchase. 

  

  Business Response

  Date: 04/28/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.
  

  Customer Answer

  Date: 04/29/2025

  are you serious? Your car failed within 6 months to charge and as of now the car has been out of use for months with no timeline on resolution and you really think you have a chance if I take you to court? If so lets start that. This is your last chance to offer repurchase. 

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a well-known paint issue with the 2018 Hyundai ******. The paint on the roof and hood of my vehicle has begun to peel off, which is a common issue reported by other owners of the same model. Hyundai has acknowledged this issue and offers an extended warranty covering this defect for up to five years from the date of the original retail delivery, with no mileage restrictions. My 2018 Hyundai ****** was affected by this issue, and I am requesting assistance in having it repaired under the extended warranty.I took my vehicle to a Hyundai dealership on February 28, 2023, when the car was 5 years and 3 months old. Unfortunately, I had missed the warranty window by 3 months, as I was in graduate school for physical therapy and had a very tight schedule that made it difficult for me to keep track of the warranty timing.Despite the fact that this paint issue is a known defect covered by the extended warranty, I was informed that the warranty could not be honored because the vehicle was beyond the 5-year period by 3 months. (Shown in service record)I find this response unacceptable given the following points:The paint peeling issue is well-documented and acknowledged by Hyundai for the 2018 ****** models.Hyundai offers an extended warranty specifically for this issue, with no mileage limit, and my vehicle is well within the timeframe for this extended coverage, apart from the 3-month gap.I was unable to bring the vehicle in sooner due to personal circumstances, and the delay in service should not negate my eligibility for this warranty coverage, especially considering the widespread nature of the issue.I am requesting that Hyundai reconsider this matter and honor the extended warranty for the paint issue on my 2018 Hyundai ******. The peeling paint is clearly a defect that should be addressed, and I believe I am entitled to a repair under the terms of the warranty provided by **************************: *****************

  

  Business Response

  Date: 04/07/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us, but we regret the circumstances that prompted their contact. The vehicle owner is seeking assistance for paint repairs under the **** extended warranty. To further investigate the vehicle owners claim, we are currently reviewing the vehicles history and repairs, and warranty eligibility. We have made multiple attempts to contact the customer directly; however, we have been unable to reach them.
  We will provide an update as soon as we complete our review and have a determination on the claim.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN: ***************** Dear Hyundai Customer Care,I am writing to formally express my frustration and disappointment regarding my 2023 Hyundai Ioniq 5, which has become completely unreliable due to persistent 12V battery and ICCU issues. I leased this vehicle in August 2023 and expected a trouble-free experience. Instead, I have endured multiple breakdowns, repeated roadside assistance calls, and now an unreasonably long repair timeline with no resolution in sight.Issue Summary: Feb 5, 2025: Car failed to start due to a 12V battery issue. Hyundai Roadside Assistance jump-started the vehicle. ************************************ attributed the issue to a pending recall and returned the car in a day. Feb 19, 2025: The vehicle failed again for the same issue. Took it back to the dealership. After diagnostics, they determined that the **** needs replacement and assured me that the part would arrive within a week. Feb 27, 2025: Got a message from ************************************ that they are unable to provide an *** due to part shortage. March 5, 2025: I was informed that the **** part will not arrive until early ****** leaving me without a functioning vehicle for at least 6 weekson a car that is less than two years old.This situation is completely unacceptable. I leased this car expecting Hyundais advertised reliability, and instead, I have been left stranded due to manufacturing defects. The fact that a critical repair part is taking over six weeks to arrive further highlights Hyundais failure to support its own vehicles.

  

  Business Response

  Date: 03/31/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking either a vehicle repurchase, a vehicle replacement or financial settlement. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history and the current repair in progress.
  Based on the evaluation, we have determined that Hyundai Motor America will not be repurchasing or replacing the vehicle. Specifically due to not enough repair attempts or days down within the presumption for Lemon Law repurchase/replacement for the state of *************
  The current repair is waiting for a part to be delivered and replaced. We understand that these parts will arrive at the dealership mid-April and the dealership will complete the repair needed at that time. We will continue to work with the customer and the dealership to assist in providing updates on the repair status.
  Again, thank you for allowing us an opportunity to review the situation.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

  

  Business Response

  Date: 04/03/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. Ms.******* ***** indicated they are seeking further assistance in the form of rental reimbursement.
  
  
  To further investigate the vehicle owners claim, we have reviewed the vehicles repair history. Based on the evaluation, we have determined that Hyundai Motor America will reimburse the customer for out-of-pocket expenses of $611.61 as a goodwill gesture. Concerning the repairs to battery replacement.
  
  
  At this time, we have notified the customer of the reimbursement amount and Ms.******* ***** has accepted the goodwill offer of $611.61. Again, thank you for allowing us an opportunity to review the situation.
  
  

  Customer Answer

  Date: 06/23/2025

  I was promised a reimbursement for my rental vehicle due to my current vehicle being repaired at the Hyundai dealership. This occurred on February 9, 2025 and I been given the run around about my reimbursement. This is my second complaint. I filed previously and Hyundai reach out stating they will mailed me a check. They claimed they mailed it but I never received it.
  

  
  

  

  Business Response

  Date: 06/25/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history.
  
  Based on the evaluation, we have determined that Hyundai Motor America could provide rental reimbursement to the customer. This had been communicated to the customer and had requested to send the final copy of the rental document since the customer had only provided the rental estimate, but Hyundai requires the final copy. Once the customer sends the final copy, ********************** will be initiating the reimbursement.
  
  Again, thank you for allowing us an opportunity to review the situation.
  

  Customer Answer

  Date: 06/30/2025

  First of all Hyundai claim they had mail me a check previously but they lied. I've talked to several different representatives and the story is different each time. I sent them a receipt and I was told they will mail me a check. They stated it was mailed but I never received it. I need my refund like i was promised

  

  Business Response

  Date: 07/10/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history.
  
  Based on the evaluation, we have determined that Hyundai Motor America could provide rental reimbursement to the customer. This has been communicated to the customer and is awaiting the final rental receipt because without the final receipt Hyundai Motor America is unable to process the payment. Customer had provided with the estimate but not the final receipt. Customer was told that a check would be sent to their address, and it would be sent as promised once the final rental receipt had been provided by the customer.
  
  Again, thank you for allowing us an opportunity to review the situation.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had taken my car in due to issues with how it drove and it was determined that the transmission needed to be changed. From the time I dropped off the car I went ahead and rented a car through hertz which I was told I should be able to submit to Hyundai for reimbursement. Aside from the transmission there was a check engine light that kept coming up for which I took it in months before to get checked out and was told by the dealership that they could not duplicate the issue and that everything seemed fine with the car. The light kept coming on and it wasn't until the second time taking it in that they said I needed a throttle body cleaning to get rid of the light but that it wasn't covered under hyundais warranty. They suggested I call hyundai which I did and they kept bouncing me between case managers and almost 2 weeks going on 3 and they still kept giving me the run around and not even providing the information to submit for the rental reimbursement, I told the case manager that at this point I didn't care much about the throttle body if its going to prolong the rental reimbursement cause its over $500 that I am out on a car rental for when the car went in for the transmission repair. The case manager did not seem to understand nor could I understand her at times so I don't feel that she has adequately handled this situation. asked to speak to a supervisor and she refused to transfer me. Hyundai case # ******** VIN - *****************

  

  Business Response

  Date: 04/02/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of car rental reimbursement To further investigate the vehicle owners claim we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will assist with the car rental reimbursement in the amount of $547.13. Again, thank you for allowing us an opportunity to review the situation.

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************

  

  Business Response

  Date: 04/10/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of Wi-Fi conductivity. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and customer statements. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the Wi-Fi concern. Specifically due to the fact that their vehicle does not support In-Car Wi-Fi Hotspot.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 04/11/2025

  hello you advertised on hyd website that wifi is available in 2021 or newer vehicles. Hyundai bluelink supports wifi for their services but aren't allowing customers to obtain wifi services. Also you do not need my VIN number in order to check wifi capability. You need the ***** This shall not hinder any services going futher in connection with Hydundai as its consumers right to report issues. I will be furthering my complaint. 

  

  Business Response

  Date: 04/22/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of Wi-Fi conductivity. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and customer statements. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the Wi-Fi concern. Specifically due to the fact that their vehicle does not support In-Car Wi-Fi Hotspot.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai motor company sent an extended warranty notification that states that my vehicle is covered for 15 years or ******* miles for abnormal engine noise or engine damage. My motor failure happened on February 28. I've had to different dealerships look at it and try to make a claim and both times it was denied. So now because of this I have to look for a new car and still owe $13,400 on this one. Trade in value will be extremely low due to a bad motor. There are hundreds of other people having the same issue dealing with the 3.3l gdi motor and are looking for answers.

  

  Business Response

  Date: 04/03/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of assistance with engine repairs. 
  
  To further investigate the vehicle owners claim, we reviewed the vehicles repair history and warranty information. Based on the evaluation we found that **************************, an external warranty program, has covered the engine replacement repair.
  
  Thank you for allowing us an opportunity to review and to respond to the complaint.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no exceptional damage to my engine.  I seen the picture of my engine and seen pictures of engines online with exceptional damage and it looks nothing like my engine. My engine is clean compared to those engines. You have got it wrong and you will not reverse the decision. I have and will reach out to other resources to aid me with this dispute.was told by letter it was for an expired warranty and not for vehicle maintenance. I didnt know anything about the warranty until I started researching online the recall and class action settlement on the Hyundai engines and asking questions with the dealership. Corporate Hyundai did not explain nor provide any info on the warranty as a courtesy when I was in contact with them. As long as I did not know, they could manipulate the outcome. I have been dealing with this since February 13th at first claim denial. I am requesting that they apply the extended warranty to my claim and repair/replace my engine and provide a loaner car while in repair. Since they gave me a letter stating I was denied for warranty expiration (did not apply the extended warranty), they can not backpedal and say it was for vehicle maintenance.

  

  Business Response

  Date: 03/28/2025

  The claim for engine repairs were denied due to the failure being exceptional maintenance neglect not a warrantable defect. Once a claim is denied that is the final decision from ***. If the customer does not agree with this decision they may contact the following:

  
  BBB theta phone number.

  
  Phone Number:**************

  
  Email:**********************************************************************

  

  Business Response

  Date: 04/04/2025

  After the photos of the vehicle were reviewed, it was determined the cause was exceptional maintenance neglect and Hyundai declined to assist with any repairs. The customer can use the information below for further assistance 

  BBB theta phone number.
  Phone Number:**************
  Email:**********************************************************************

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rod bearing failure was noted from other shops outside of ******. The extended warranty is 15 years and ******* and the car is well within those guidelines. I was told by the shop they cannot test the rod bearings without the engine running. If the engine was to be taken apart rod bearing failure will be evident. 

  

  Business Response

  Date: 03/28/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repairs to the engine to be covered under Warranty. To investigate the claim further, we have reviewed the vehicles repair history and warranty coverage information. Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with repairs to engine under Warranty. Specifically due to, the condition did not arise during the applicable manufacturers limited warranty period. The customer is a subsequent owner of the vehicle, the warranty coverage has ended at 5 years/60,000 miles and the vehicle is currently outside the warranty period by both time and mileage. The customer purchased the vehicle on 02/03/2020 and currently has ******* miles. We have also verified that the vehicle has TXXM extended warranty for connecting rod bearings but that only covers connecting rod bearing failure. The dealer has confirmed that the camshaft and timing chain need to be replaced.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  

  Business Response

  Date: 04/01/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.