We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Supplies

Svana Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Supplies.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on the ******* design website I entered an item to purchase left the site never proceeded with the purchase.Somehow I was charged and asked for a refund because I didn't authorize this purchase I was told to refuse the item when delivered to get a refund but I never received the item to refuse or return it I've been sending emails almost everyday and now I'm being ignored no bracelet no refund. I shouldn't be charged for something I didn't authorize much less never received I just want my refund

  • Initial Complaint

    Date:01/04/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a silver cuff bracelet as a Christmas gift. The scrollwork design on the face of the bracelet is a beautiful black color in the online advertising. The printed verse on the inside of the bracelet shows in the same black print.I received the bracelet, and to my disappointment, both face and inside of bracelet are so faintly lasered/printed - they are scarcely visible.I complained - with photo. I received a second bracelet - identical to the first.I complained a second time - this time with their ad photo and photo of what I received to make comparison easier. I received a third bracelet - identical to the first two.This company will NOT speak to you in person. They will not reply to email, other than an auto response that they'll ship a replacement - which would be fine were the replacement any better than the original.

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bracelet for my son for Christmas on 12/8/2022. When I tried tracking the package it just says waiting to be shipped. I've emailed the company 4 times no reply. I paid $30.95 for the bracelet.

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my bracelets and cannot get in touch with them. They stole $49.00 from my account and I want my refund. Never received it and it's going on 2 months. Please help

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the email I sent to SVANA with no reply. On Nov 29,2022 I made two purchases one for $19.47 and one for $34.19. I saw on my bank account that my card was charged twice for the $34.19. Could you please correct this and credit my card ending in **** back $34.19. The order # is B3XM8HUD. Thank you ***************************** ***************************************************************************** If you have any questions please call me at ************.

    Customer Answer

    Date: 12/01/2022

    SVANA has contacted me and it is resolved. No further action needs to be taken. Thank you. **************************;

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 11/16/22. Dollar amount total $52.00 for 2 bracelets: To My Granddaughter, My Heart Will Always Be Linked To Yours Bracelet. Was given a *** tracking number: **************************. However *** has not been notified to pick up and deliver my purchases. Have emailed Svana several times, each time getting same response.."We've already sent an urgent follow-up to our courier to help expedite your order's shipment. Tried calling Svana #************ found during internet search. However, it apparently is not a working number. I have requested a refund, and neither received my purchase nor the refund. I would like a full refund of $52.00.

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bracelet from this company on October 10th. It did not ship according to their timeline on their website. When I finally got the tracking information, it remained blank and had no details for over a week. I requested a refund 3 times. The allowed me to refuse the package, which I did. They received notification from **** that it was on its way back to them. They are refusing my refund because I reported a problem with them on PayPal. The agents at PayPal advised me not to close my ticket until I get my refund. Svana says they cant refund my money until I close my PayPal claim. I have not heard back from them since the end of October and I have yet to get my refund.

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 26th I Svana deducted two separate amounts from my account 1 was for *****. And the other was for *****. The total should have only been the one amount for ***** from Svana design ******** **********

  • Initial Complaint

    Date:09/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item not received. Company website has no viable way to contact and NO PHYSICAL ADDRESS, so **** won't investigate without it. **** claims delivered, but no item was delivered

  • Initial Complaint

    Date:08/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ring from svana design. The money was taken out of my Pay Pal account on Aug. 9, but I am not sure of the original date when I ordered. After waiting to hear from this company for awhile, I contacted them by email asking where my ring was. I did not hear anything back from them. I waited awhile then emailed again. Finally they replied with an apology for my wait and gave me a $5 refund on my Pay Pal account. The original price with shipping was $30.95. I waited again and after not hearing from them I emailed again and asked that my order be canceled. Now today I received an email from them saying they can't even find my order, but I do not believe that. I have asked PayPal to help me resolve this but they want me to wait more weeks! I just want my money refunded. Wish I had read reviews before ordering from them. My order number is #HOBC4ZP4

Svana Designs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.