Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  Seagate Technology

  389 Disc Dr Longmont, CO 80503-9364

• 

  Seagate Government Solutions

  13800 Coppermine Rd Ste 321 & 351 Herndon, VA 20171

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LaCie 2TB rugged SSD external hard drive on 11/26/23. It had a bunch of problems that I documented. Finally on 6/9/25 Seagate tech support decided they would replace the drive which was still under warranty. I sent the drive back and eventually received a drive but it was not a new drive, it was a "refurbished" drive. I put the quotes there on purpose because the drive had alots of problems. First, when copying my files from the first LaCie drive, one of the folders was smaller in size than the original folder, although the number of files was the same. I tried again and the second time it finally matched the file size. So already I knew there was a problem with the "refurbished" drive. Then when I started comparing the space on the "refurbished" drive it was not matching the original drive, having less files but more data used. In additional, the used and free data was not summing to the total for the drive. I contacted Seagate again on 7/1/25 and spent hours with the chat tech support requesting them send me a NEW drive to replace this "refurbished" replacement and hit a road block again. It has been hours. No response. This drive is under warranty. This is terrible customer service. They should stand behind their product!!

  Business Response

  Date: 07/04/2025

  Mrs. ********** contacted the Better Business Bureau regarding an issue with her Seagate product. Seagate and Mrs. ********** have reached an agreement to resolve the problem,and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  seagate avoids interactions with customers. after a previous complaint was filed, the business responded with phone calls and email interactions with "****". the problem seem to be resolved with his help by 6/9/25. now the same problem is back and in all the email interaction with ****, there is no direct email or phone extension to contact him. the email i sent by reply is now returned with "this email is not monitored". as shown in the uploaded docs i specifically said if the problem occurred again i would contact him through the same email. his reply, also uploaded, was to close out the case WITHOUT GIVING FUTURE CONTACT INFORMATION THROUGH EMAIL OR PHONE EXTENSION. so back to square one with another bbb complaint over seagates unavailability to be contacted.

  Business Response

  Date: 06/16/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue answered.  

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  **** from Seagate has been in contact with me again.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** tracking shows received by *****. Live chat *** states would be fixed in 7-10 business days. Today is Day 11 and nothing has been done. Other customers ***ort similar problems. Please warranty ***air my items.

  Business Response

  Date: 06/13/2025

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Business Response

  Date: 06/17/2025

  @Shyan,

  This is a follow-up regarding Complaint ID ********. The customer submitted a drive with a counterfeit label, making it ineligible for warranty replacement. Customer was educated and initially agreed to resolve the matter.
  
  He has not closed the complaint and started to dispute the decision with us again.
  
  Please **** this as answered by the business as weve reiterated our position and the product remains ineligible due to fraud.
  
  
  Thanks,
  
  Seagate Internal
  

  
  

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Miles ********

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Seagate Technologys inadequate handling of a warranty claim for defective hard drives, resulting in significant delays, additional costs, and poor customer service. On 5/5/25, I submitted warranty claim IR60313278 for two failed Seagate hard drives. As Seagate no longer offers advanced replacements, I incurred over $60 in overnight shipping costs to send the defective drives to their facility. Seagate sent two replacement drives, but one of them (serial number ********* was also defective, prompting me to file a second warranty claim, IR60324404.

  Business Response

  Date: 06/04/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue resolved.  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  a replacement hard drive was shipped next day air as requested: 1ZE4C5430150612676

  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, 2022, I purchased an 8 TB one touch hub as a hard drive that stores all of my files including medical, financial, etc. I use this device as my computer hard drive. The device was defective and was replaced by Seagate on 2-26-24 according to **** at Seagate.
  Unfortunately the refurbished replacement was defective and died June 1, 2025. I reached out to Seagate on June 2, 2025 via chat. Seagate is refusing to take responsibility for the defective drive and is refusing to recover my data. It is not possible to talk to a live human so I chatted with an agent for an hour while the agent was helping multiple customers. This chat could have taken 10 minutes if the agent just focused on me.
  Seagate referred me to a data recovery vendor, *** that charges $750 to retrieve my data and put it on a thumb drive. Then I am out another $269 plus tax for a replacement device. This could have been prevented if Seagate had sent me replacement device that was fully functional

  Customer Answer

  Date: 06/02/2025

  Can you please cancel this complaint?
  
  

  I sent an email right after I filed the complaint requesting cancellation

  
  

  Seagate has resolved the issue.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after chatting on line for over 2 hours on 5/27/25 and following all their instructions to correct the error messages for incomplete backups due to failure, deleted the current backup plan and began a new back up plan that took 6 hours to complete. then i was told a customer service person would call me from ************ at 6 am on thursday morning. the call did not come until thursday afternoon when i was unavailable. i called the 800 number this morning and spoke to someone difficult to understand, but was told their department didn't handle my product and no one did. they suggested starting over with online chat. i requested further help on the phone and was placed on hold. after waiting, the call was picked up but then they hung up without speaking. asking companies to support their products with real person help is not an unreasonable expectation.

  Business Response

  Date: 06/09/2025

  Mr. ******* contacted the Better Business Bureau because he/she had an issue with his Seagate product. Seagate and ****************;have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two new drives. I trusted Seagate. I went to process a warranty due to both drives failing. They claim that these are tampered with. Do not provide ANY way to retrieving the drives or instructions to get them back. Destroyed one of my units without consent about having it back.
  
  Now I am out 450 and no drives to speak of. I cannot return to the original vendor due to not having the drives in hand.
  
  I just wanted a resolution or instructions so I can get both of my units replaced or sent home.

  Business Response

  Date: 05/20/2025

  Both drives have been identified as tampered and are designated for scrapping. The customer was notified on May 8th, 2025, but we did not receive a response to the email sent.
  We will make a one-time exception to send these drives to the customer using his paid label instead of disposing of them. Our global security team will ensure these drives are marked as non-returnable.
  For more information, the customer can refer to Seagate's Warranty and Replacements Terms.
   
  We will also be in contact with the customer and provide a brief high-level summary on the portal.
  
  
  Regards,
  ******* 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Will R*********

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30th 2025 I bought two Seagate hard drives on ****** (
  Order # *******************). One of the hard drives never worked. I have contacted ****** who told me to talk to Seagate, the manufacturer for warranty. On May 9th, I had a long (+1 hour) chat with a Seagate agent (******) who confirmed I have a 5 years warranty. Nonetheless, the agent told me Seagate doesn't make this hard drive anymore and therefore they would not replace it.
  Here is her response to me:
  
  "Seagate does honor warranties starting from the date of purchase, but your case is quite unique. It involves a reseller selling products that have been completely discontinued and out of warranty for many years. Unfortunately, this is what makes it impossible for us to adjust the warranty in this situation.
  
  The thing is that there is no available replacement for this drive—not even a newer model—because the next product in that line has also been discontinued, and so on with subsequent versions.
  
  I truly understand how disappointing this must be, and I deeply regret that we’re unable to provide a more favorable solution."
  
  After insisting, my case was escalated (************ *************). Today, Seagate continues to say they won't replace the hard drive and gives absolutely no option other than talking to ******, which I already did and they rightfully can't help me.
  
  This is an absurd situation. If Seagate don't make this drive anymore, send me the next version. Honor the warranty I have, that is all I am asking. I need this hard drive for a server, this is a business, so we expect Seagate to operate as a respectful business.

  Business Response

  Date: 05/19/2025

  Mr. C***** contacted the Better Business Bureau regarding an issue with his Seagate product. After reviewing the matter, Seagate has confirmed that the product is out of warranty since 2019. It appears that the product was purchased from a third-party seller on ****** after the warranty period had already expired. Seagate has educated Mr. C***** that warranty-related concerns should be addressed with the third-party seller, as the product was sold outside of its valid warranty period. Seagate regrets any inconvenience this issue may have caused and considers this matter closed.

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the product doesn't come with expiration date or warranty expiration date anywhere in it packaging. I had no way to know Seagate considers the product out of warranty. In fact, the product comes with instructions to register it and that the warranty is valid upon registration. I have not bought it from a person or on **** or used, but from a trusted vendor who, rightfully, argues that the manufacturer should honor its warranty. . Nonetheless, I have provided a text response from ******, a Seagate agent, who confirmed I have a 5-year warranty on the product. Now Seagate says I don't.

  Seagate's position is absurd. I regret having bought a Seagate product and very likely won't ever buy again.  There are many other vendors interested in the business of companies like mine.
  
  
  
  Sincerely,
  
  
  
  Andre C*****

  Business Response

  Date: 05/20/2025

  We regret to inform that Mr. Andre C***** has rejected our previous response regarding his request for a replacement product. We appreciate the opportunity to clarify our position.
  
  Mr. C***** contacted Seagate requesting a replacement unit; however, following a thorough investigation, we confirmed that the product in question is no longer under warranty. 
  
  According to our records, the drive was manufactured in 2014, and its warranty expired in 2019. Unfortunately, we are unable to make exceptions in this case, as the product is classified as End-of-Life (EOL). This means it is no longer manufactured, and hardware support is no longer available. This policy applies universally across all Seagate EOL products.
  
  Furthermore, after reviewing the proof of purchase provided by the customer, we have determined that the drive was not purchased from an authorized Seagate reseller. The receipt indicates that the unit was acquired through ******* ********** *********, a third-party seller not listed as an authorized Seagate distributor. While the purchase was made via ******, it is important to note that it was not sold directly by ****** but by an independent vendor. This distinction is important as Seagate’s warranty policy only applies to purchases made through authorized resellers, which ensures that customers receive genuine products with full warranty support.
  
  We have taken the time to explain this to Mr. C***** and have provided him with a link to our authorized reseller directory for future reference and purchasing guidance.
  
  We sincerely regret any inconvenience and appreciate your understanding in this matter.
  
  Seagate considers this matter as answered.
  
  If you can close it would be great.
  
  
  Regards,
  ******* 
  

  
  

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because Seagate simply doesn't understand that I bought this hard drive from ******, not some random vendor and that the product doesn't come with an expiration date or warranty expiration date. Therefore, as a customer, I had no way to know that Seagate, contrary to the entire IT industry, doesn't obey to 5-year from purchase date warranty standard. I haven't asked for an exception, I have asked them to honor what is in the documentation that comes with the hard drive, a 5-year warranty. I still don't see where that documentation mentions "until 2019" or any other time frame. This behavior creates a big sense of uncertainty in the consumer, as any product can be arbitrarily called EOL by Seagate to avoid warranty. Luckily the rest of the industry is fare to its customers.

  So, they clearly couldn't care less to customers. I can't agree with their response. Rather leave it as not settled, which is what it is.
  
  
  
  Sincerely,
  
  
  
  Andre C*****

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 6 weeks of contact, Seagate has failed to provide a warranty replacement for an Exos X18 16tb hard drive. The company has shipped 4 replacement drives but all have been inoperable upon receipt. Seagate has refused to escalate the issue and takes over a week per attempt to replace the previously sent drive. Seagate has refused to expedite the *** process to resolve the issue in a timely manner.Timeline:March 6 - I created an Advanced *** ($27) to replace a 16tb X18 Exos drive that reported over ****** and climbing offline uncorrectable sectors. *** code IR60291189. Drive was returned to Seagate.March 11 - First replacement drive arrived via **** tested immediately and found DOA. I contacted support and was given a second *** code IR60293247. Drive was returned.March 18 - Second replacement drive arrived, also tested immediately and determined DOA. I contacted support and was given a third *** code IR60295949. During this interaction I escalated to ******** who opened case CC411410954 to refund the ~$27 advanced *** fee. This drive has been returned.March 25 - Third replacement drive arrived, tested immediately, and is DOA. I contacted support but it seems they did not know how to handle this situation and referred me to this currently open ticket. Drive not yet been returned, awaiting a shipping label.April 4 - *** created for drive 3 IR60302398 and drive 4 shipped April 5 April 14 - Drive 4 arrived and tested. Confirmed DOA. NOTE: No return shipping label received for drive 3 IR60302398 April 16 (present time) - No further action yet taken by Seagate.

  Business Response

  Date: 04/22/2025

  Mr. ********* contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ********* have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using seagate harddrives for about 3 years now. i had a previous complaint where they kept replacing drives under warranty with deffective drives. Eventually they did replace those with new drives that all worked due to the BBB Complaint (thank you guys). But since then they just kept replacing the drives out of 6 drives i purchased i constantly had one drive in for "repair". Now they dissabled the warranty website (it's not been working for over a year, and you have to use the chat support to get service). I purchaed 6 drives, and have replaced them about ***** times. Completely unreasonable. They can easily see my history under ********************* But now They just say "sorry your drives are no longer in warranty, It doesn't matter that we keep replacing them, it doesn't matter they do not work. Our only obligation is to replace them within the warranty.What i want? I want them to replace them with 6 western digital drives. Since switching i've only had 1 fail.

  Business Response

  Date: 04/08/2025

  Mr. ****** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ****** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23136752
  
  I am rejecting this response because:

  They have reached out and will replace the drivers with a different model. Not exactly what I wanted but will be acceptable once they follow through. 

  The problem is their follow through will probably be difficult. They already can't recieve my emails "for some reason" and didn't give me any direct number to call. 

  So Im still hopeful but we'll see, it hasn't been resolved yet. I'll update if BBB allows me. 

   

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/10/2025

  Seagate and Mr. ****** have agreed to a resolution and Seagate its following up with the customer and we are compromise to follow up until this has been resolved. Mr. ****** has been provided with a label to return his faulty drive. Once received Seagate would replace it with the model agreed on.