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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 161 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, i have purchased 4 (8tb) disks back then (less than two years ago), recently (less than 3 months ago) two of them started having problems, one of them has fatal errors, the other one is slowly starting to have ***** problems too.So i went and contacted Seagate for the warranty, it sure took some time (at least one month and that's without counting the month i went away for vacations) and they told me everything is good for the warranty but that i have to create an account so i went and created one even though i didn't want to create a useless account but i did so let's get my warranty but i went and done it and it didn't work, now support told me that since it is a purchase made in ****** i have to contact another number, after all this time, it is now that they tell me this...Now my time is precious and i really need to replace the disks so i'll ask Seagate to not be anti-consumer and respect the warranty and get my two disks replaced.Purchase at: Amazon (Canada) order #***-3701113-9741003 Date of purchase: February 12, 2021 P.N. for both disks: 2CX188 - 568 S.N. #1: ZCT33NMW S.N. #2: ZCT34T6D I simply want them two replaced, that's it that's all.

      Business Response

      Date: 08/30/2022

      *************************** contacted the Better Business Bureau due to difficulties experienced while attempting to replace non-working Seagate products. Seagate and *************************** have agreed to a resolution and a means to contact Seagate leadership has been provided in case there are any issues during the process. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue resolved.

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** is not good. I purchased a 2T hard drive. The hard drive failed after a few months. It was replaced, no problem. It failed again. I was 2 months over the warranty. They did not give me a full year warranty on it. The replacement failed out of the box. It will not come on at all. I was told by a ****** there at Seagate not to worry and they would send me another one including a return receipt so I would not have to pay for shipping. Cool. I then get a phone call from a company called Backblaze telling me I had to pay $1 to get my hard drive. Never heard of this company. I hung up on them. I then called customer service and they told me the same thing and that it would be credited back to me. I then get an email with a link on it saying it expires in one hour. Of course it is over an hour before I checked my email. The link shows I owe $19.49. That is way more than a dollar. Just want a hard drive that will work for more than a few months.

      Business Response

      Date: 08/07/2022

      Seagate reached out to the customer on 8/2 and he confirmed his issue was resolved June 27th when he filed complaint and received replacement on July 1st. Case is considered closed.

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a Halo Edition 5Tb External HDD made by Seagate through Amazon.com on February 14, 2021. I opened and starting using this product in mid-November 2021. The product did not last even 1 year before it stopped working in July 2022. Seagate honored the products warranty for a replacement; however, they refuse to honor the *********** recovery plan that is included with the product. The included Rescue plan simply states, "included." It does not state a length of service nor an expiration date; this includes all fine print concerning this product. I simply wish to recover some pictures and videos from this hard drive via the "included" *************** but Seagate is refusing to honor this advertised service. Therefore, I am filing this complaint due to false advertising and failure to provide purchased services.

      Business Response

      Date: 08/04/2022

      ************ contacted the Better Business Bureau due to his experience with customer support while trying to utilize his data recovery plan. We have tried to contact ************ several times today. We have not yet
      received a response. Our goal is to service the needs of ************ and work with him toward a solution. He has been provided with our contact information for direct access to Seagate leadership. Seagate values its customers and regrets any inconvenience this issue may have caused.

      Customer Answer

      Date: 08/05/2022

       
      Complaint: 17665349

      I responded to Seagate via email yesterday evening. I am awaiting their response, so we may continue working on the details of a solution.

      Sincerely,

      *********************

      Business Response

      Date: 08/09/2022

      Seagate and ************ have in agreement entered a plan of action to address his concerns and needs. As previously stated Seagate values its customers and regrets any confusion or inconvenience this issue may have caused. At this time Seagate considers this matter resolved. I have communicated with ************ and advised that he can certainly contact me anytime he needs my support. 

      Customer Answer

      Date: 08/14/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seagate One Touch 2TB External Hard Drive HDD Silver USB 3.0 The item was purchased on 11/30/21. I contacted Amazon a week or two later. I was informed that I would receive a replacement. Well, I have been very busy with life. I had a procedure done at the hospital and also looking for a home. I just recently realized I never received a refund or replacement. I contacted Amazon they told me to call Seagate. When I finally got a hold of them they told me to call back another day. I WANT MY MONEY BACK! I paid a lot for this item and it never worked!

      Business Response

      Date: 06/22/2022

      Hello ***************, we've tried reaching you several times to discuss the matter via the provided contact info but we have yet to receive a response. We completely understand if you have not had time today to speak with us. Our goal is to service your needs and resolve your issue in a most efficient manner.? If we do not receive a response from you within 72hrs your?case?with Seagate will be closed.? You can always re-open your?case?at any time if needed.? Please let me know if you have any questions. We appreciate you sharing your experience with us.??

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