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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 161 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2024 I purchased a SeaGate portable hard drive through ******. The hard drive failed in January 2025 - outside of Amazon's 120-day return window, but within SeaGate's 1-year warranty guarantee.On Jan 27 I filed a warranty claim with SeaGate and received RMA IR60274782. I shipped the failed drive to SeaGate via *** using a prepaid *** ship label. *** subsequently lost the package. SeaGate **** confirmed the package as "lost" and provided me another *** tracking for a "replacement drive" they were sending. ( New *** tracking:1ZE4C5430350515018) This package has gone missing as well. There is no tracking update on the *** website as of February 6th @ 11:30 PM and SeaGate doesn't respond to email inquiries Can you please assist me in getting the replacement drive they have promised?-SeaGate's Return Authorization paperwork is attached (RMA IR60274782) -original *** package tracking info

      Business Response

      Date: 02/14/2025

      Ms. ******* contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to ************************ times through various contact methods; however, no response has been received after several attempts. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Created a *** warranty claim with Seagate and paid to have them ship a replacement hard drive with a return shipping label. I received the replacement drive and dropped off the bad drive using their shipping label to ***. *** provided a Proof of Delivery of the returned drive. Seagate claims they didn't receive the returned drive and charged $648.00 to my card. I contacted Seagate Support via Chat several times and they still say they are reviewing the case and have NOT refunded the charge. I provided the Proof of Delivery from their shipper: **** This has been ongoing for over a month and they still maintain they need time to review their internal issues. I maintain that a Proof of Delivery is all they need to process a refund as I don't have any further liability as it's clearly an internal issue between Seagate and **** I want my cc charge refunded ASAP.

      Business Response

      Date: 02/13/2025

      Mr. ***** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ***** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Seagate 3TB Personal Cloud network drive a few years ago. Seagate had a website "****************************************" to allow access and configure the network drive. Seagate discontinued the support for my drive about 2 years ago, but the website used to manage the drive used to be available. Now, I am having an issue that requires access to the drive to reset my configuration, but Seagate has also eliminated the website and I no longer have access to change my network drive configuration. That is absurd. I believe they did that to force people to replace their old product with new ones. That is an unfair marketing practice, that is probably illegal and should not be tolerated.

      Business Response

      Date: 02/05/2025

      Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

      Customer Answer

      Date: 02/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:01/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 31, 2024 ******** *** ****-************ / ***** ***********1 Quantity 3 Case #******** Second time I have purchased from this company. First order was placed and delivered with no issues. Second order appears to be stuck in "processing". Attempted to call phone number but it is a circular menu that tells you to use the website Went to website and can get someone to respond in Chat but once I tell them why I am there they respond I must talk to their "store support" which is only open during certain hours. I have tried at opening and at closing but each time I am placed in a blank chat with no one on the other end. First time I waited for over an hour for someone to respond after that I only gave them 10-15 minutes before disconnecting. I also filed an elevated claim with them. Waiting to hear back but considering how they handle their normal customer service I am assuming it will not get a response either.

      Customer Answer

      Date: 01/16/2025

      Good Evening,

       

      Subject business responded yesterday.

      They said that their store would be down at least until March and that they are currently unable to ship any orders. 

      They apologized for their store support system being overloaded as well.

      They hope to be able to ship my order soon and gave me a 50% off coupon for when the store comes back online. 

      Basically they said they were hacked without actually saying they were hacked. 

      I would like to withdraw my complaint if possible.

       

      Sincerely,

      Lee

    • Initial Complaint

      Date:01/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 orders for seagate hard drives on 1/1/25 and 1/2/25 Order # ********* Order # ********* Order # ********* As of 1/11/2025 they still show status of "processing".I chatted once with a CSR who advised me they would be all delivered by this date.I request the company please email me with a disposition on these orders, and if they have not fulfilled the orders, then to overnight them on their expense due to their delay . Thank you.

      Business Response

      Date: 01/17/2025

      Mr. **** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has provided information to the customer, and a resolution has been offered. Additionally, Seagate has shared contact information for any future concerns. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

    • Initial Complaint

      Date:12/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product that upon arrival was not advertised appropriately stating it was able to be used for hardware I own and when I tested it was not compatible like it was advertised to be. I attempted to reach out to the company regarding a refund and to return the product but I was instead hung up on and never emailed back, and overall treated unfairly.

      Business Response

      Date: 01/06/2025

      Mr. ******* contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has made multiple attempts to reach out to Mr. ******* through various contact methods; however, no response has been received despite repeated efforts. During these attempts, Seagate provided a resolution and instructions to the customer. Additionally, ********************** shared contact information for any potential future concerns. Seagate values its customers and sincerely regrets any inconvenience this matter may have caused. The company considers this issue answered.

    • Initial Complaint

      Date:11/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: ******************************************************** Experience To Whom It May Concern,I am writing to formally express my dissatisfaction with the level of customer service I have encountered from **********************. On multiple occasions, I have reached out for assistance regarding issues with my Seagate product, only to be met with unprofessional behavior that left me without the support I needed.Throughout my interactions with your representatives, I experienced the following:1.Repeated ********* On multiple occasions, I was disconnected mid-conversation without any follow-up from your team. This lack of courtesy left my issues unresolved and wasted my time.2.Rude Behavior: Several agents were dismissive and unwilling to listen to my concerns. They spoke over me and refused to engage in meaningful dialogue. This treatment has left me feeling disregarded and frustrated.3.Refusal to Escalate: I requested to speak with a supervisor multiple times to seek a resolution at a higher level. Each time, my requests were denied or ignored, making it impossible to address my concerns ************** is unacceptable for any company, especially one of Seagates standing, to allow this type of behavior in its customer support. I am requesting a formal review of these incidents and immediate corrective action to improve the quality of your customer ******************************* reputation, as seen through numerous reviews online, reflects similar complaints from other customers, highlighting that my experience is not an isolated incident. Many customers have reported similar issues, including rude service and hang-ups, which suggest a systemic problem within Seagates customer service department.I expect a response outlining the steps Seagate will take to address this issue and to ensure that future customers receive the professional and supportive service they deserve.Thank you for your attention to this matter.

      Business Response

      Date: 11/12/2024

      Mr. * contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. * have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Seagate hard drive, which is malfunctioning. I called Seagate's customer support number. An electronic a voice answered. It was difficult to understand, parts of what it said were chopped off, and it seemed to list products other than mine. It referred me to ********, where I submitted a request for tech support for my Seagate hard drive on an on-line form. I received an email stating crudely: "****** ********* resolved this as Won't Do." They didn't even have the civility to word their reply politely. I request that they "WILL do." I will repeat my request below: "(1) 99% of the files stored in my Seagate hard drive have suddenly disappeared, leaving just 4 or 5. (2) I can no longer initiate continuous automatic backup because there is no button to turn it on. (3) I replaced this hard drive with a new one , but the same 4 or 5 files appeared and, again, there was no button to initiate continuous automatic backup…. I REALLY need someone to call me, to walk me through this issue. I’m only available at WEEKENDS. It needs to be someone who truly understands the issue (not a level 1 agent) and who understands and speaks clear English. The phone number: ************ (USA). I would really appreciate your assistance.

      Business Response

      Date: 11/05/2024

      Mr. C**** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. C**** have agreed to a resolution of the issue and he  has been provided with Seagate’s contact information and direction to contact our chat support at ********************************* in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

    • Initial Complaint

      Date:10/22/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an enterprise drive with a 5 year warranty. The drive died at year one. I did an advanced replacement and the drive showed up unusable. I proceeded to do a second replacement and the second drive showed up unusable. Speaking with customer support they refuse to send me a replacement that works. I just want a working replacement drive.

      Business Response

      Date: 10/31/2024

      Mr. Southard  contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr.Southard have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.  

      Customer Answer

      Date: 10/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:10/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a storage expansion card for **** from Seagate on 9/1/24. It was shipped on 9/3/24 via ***. It was apparently lost in transit. I filled a loss claim with *** on 9/15/24. I never heard anything. I contacted Seagate on 9/27/24 at which time they said they opened an investigation. They send me a stock email every couple days saying in slightly different ways that they are "working on" their investigation; the email address cannot be replied to. There is no phone number on the website to call them- you can only communicate via chat. I chatted with them on 10/5/24 and was told that I had to wait for a resolution of their investigation. I requested they either send a replacement product or refund my money and the rep flatly refused to do so (see attached screenshots). I contacted *** by phone that same evening and was eventually was able to speak to a person. He informed me that they contacted the shipper (Seagate) back on 9/15/24 when I filed my claim but never got a reply. So there is clearly no "investigation" going on if they have not so much as contacted *** when I filed my claim on 9/15/24 with *** or when I contacted Seagate on 9/27/24. I filed a fraud report with my bank on 10/6/24 and included supporting documents, many of which I have attached to this complaint. I called today (10/16/24) to get an update, and the bank employee said that the claim is still in progress as they have not been successful at contacting anyone at Seagate. The company has my money, I have no product, they have been fabricating a claim of "investigating" a lost package without contacting the company that lost it, and are refusing to give me either what I purchased or a refund. I just want my money back at this point.

      Business Response

      Date: 10/24/2024

      Mrs. H***** contacted the Better Business Bureau regarding an issue with her Seagate order. Seagate and Mrs. H***** have agreed to a resolution, and she has been given Seagate's contact information for any future concerns. Seagate values its customers and regrets any inconvenience caused. Seagate considers this issue resolved. 

      Customer Answer

      Date: 10/31/2024


      Complaint: ********

      I am rejecting this response because:

      On 10/23/24, I received the following message from Seagate: 

      Dear Elizabeth H*****
      Thank you for contacting Seagate regarding your missing order shipment and refund request. We are very sorry that yours was not the exceptional buying experience our customers deserve. Please see below the steps that were taken to attempt to resolve this issue in as timely a manner as was possible.
      Understanding that your shipment had not been received, Seagate initiated a tracer request with *** on 09/26/24 to confirm the status of the shipment. *** responded to us on 09/27/24 by forwarding the email they sent to you regarding the loss claim you opened with them. Since we didn’t receive additional information from *** regarding the tracer request, we initiated our own refund claim with our shipper on 09/30/24 in the amount of $85.14. Because this process requires 15 business days to complete, the shipper provided the credit memo to Seagate on 10/18/24. We then opened a refund claim with ******* ***** on 10/22/24 for $85.14. ******* ***** notified us on 10/22/24 that due to the charge reversal you initiated with your bank, these funds were already sent back to you on 10/15/24.

      Unfortunately, since ******* ***** no longer has those funds, we cannot create a refund order for you in our systems. Seagate regrets any inconvenience and frustration this issue may have caused. We would appreciate the opportunity to serve you again in the future. Should you choose to do so, please use the coupon code below for a 10% discount* on your next purchase.
       
      ***************
      *Please note this single use code is valid for 30 days and can be used on any product excluding *** products and products that currently reflect a sale price on our online store.
      Should you have any questions or require assistance, please connect with us through our messaging channel at ***********. We are more than happy to help!

       

      I do not know who ******* ***** is or how they are involved in any of this. Regardless, it took opening a BBB complaint and filing a fraud claim with my bank to get any information out of Seagate at all. Their reply makes no sense and the dates do not line up. *** told me on 10/5/24 that they never received a reply to their original claim on 9/15/24. Additionally, I contacted Seagate on 10/5/24 and was told that the investigation was "ongoing." If a refund claim was initiated on 9/30/24, why would I have been given no information on 10/5/24, and why would *** say they had never gotten a reply from Seagate? They subsequently emailed me the next day (10/24/24) to inform me the case was "closed". 

      Regardless, I do not know what they're talking about when they say we have "agreed to a resolution." We have agreed to nothing, and I STILL have neither product nor money from any avenue, be it my bank, Seagate, ***, or whomever "******* *****" is. They also are untruthful in saying I have their "contact information". The email address they send everything to does not accept replies (despite each message from them saying at the end "we look forward to your response), they have no public phone number or email address that does accept replies, and the only way to communicate with them is via online chat, which has been entirely unhelpful. 


      Sincerely,

      Elizabeth H*****

      Business Response

      Date: 11/06/2024

      Mrs. H***** contacted the Better Business Bureau regarding an issue with her Seagate order. Seagate and Mrs. H***** have agreed to a resolution, and she has been provided with Seagate’s contact information. Seagate values its customers and regrets any inconvenience caused. Seagate will continue to work with Mrs. H***** internally.

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