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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 161 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Power adapter that comes with 10TB external drive melted and almost burned my house down.Chat support via text doesnt speak english and despite explaining the issue they kept asking for details and sorry a million times. Absolute waste of time. And i still have a burned adapter and most likely a ruined *******************. As you can see in the photo the adapter burned so badly the right prong fell out of it.

      Business Response

      Date: 02/15/2023

      **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 02/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Seagate Barracuda 120 2TB SSD in May 2020. It is still within the 5 year warranty period but it has stopped being recognized on my MBP 2019. I have tried Mac First Aid and Format features on this drive and it tells me the partition is corrupted. I have spent hours trying to start a warranty claim and find that the website sends one in circles, the phone number listed doesnt answer. This is very poor customer service. I live in ******, and the link to a service centre directs me to **** Apart from the corrupt partition. I believe the drive is in good condition, but I may never know because Seagate **************** is unattainable.

      Business Response

      Date: 01/20/2023

      ************** contacted the Better Business Bureau because he had an issue processing a return of his Seagate product. Seagate and ************** have agreed to a resolution of the issue and ************** has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused.Seagate considers this issue closed.  

      Customer Answer

      Date: 01/30/2023

      This complaint has been satisfactorily handled by Seagate and there are no further issues nor concerns

       

      *****

       

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a Firecuda m.2 drive for our ps5 on July 11, 2022 and it came with a 5 year warranty. In 5 mos. it has proven to be a defective drive. We bought it on Amazon for $299.99 +tax so when we wanted to get it replaced, under warranty, we called Amazon customer service to help us by being on a conference call with Seagate. It took over 2 hours and 3 different "customer service" reps. *** of them saying the same thing " Only a supervisor can authorize a replacement", only there was never a supervisor available to talk to. *** three of them expected me to install new firmware to make it work, that's THEIR job. It's a defective drive that they want me to fix by buying an external hard drive and installing the updated firmware on it. It's only a 5 month old drive with a 5 year warranty and I just want it replaced. Incidentally, all 3 of Seagates customer service reps requested that the woman working with us through Amazon leave the call. *** the Amazon customer service rep declined. She was great. But here we are 4 days later with no call back from a supervisor, no email confirmation of our contact with them. The 3 reps were Name ****, *****, and ******. I was told today that I should hear from a supervisor in ***** hrs. Doubtful as I've been told that before to no available. *** I want is a replacement of this expensive drive. I'm not even asking for a refund, just a replacement.

      Business Response

      Date: 12/27/2022

      ************ contacted the Better Business Bureau because he had an issue with his Seagate Warranty policy and steps to get his device replaced. ********************** and ************ have agreed to a resolution of the issue and he has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:12/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an ARO (Advance Replacement Order) for an external hard drive that was still under warranty on Nov 16. The new hard drive shipped out on Nov 20th. I received an email with instructions on how to return the faulty hard drive. The email stated that if Seagate did not receive the faulty hard drive within 35 days that I would be charged $96 for the replacement. Email CLEARLY says IF NOT RECEIVED BY DEC 20, 2022 I would be charged $96. I shipped back the faulty hard drive on Dec 12th and even paid an additional $45 for shipping to get it there in two days. Tracking clearly shows they received the faulty drive on DEC 14th. On Dec 15th my debit card showed a pending charge of $96. Mind you, this was FIVE days before the given date on the email and was also AFTER they received the bad hard drive. I called and texted with the company several times to no avail. The charge finally went through and was debited from my account on DEC 19th. I have been calling Seagate for over a week now and they are not doing anything about this. I sent them the tracking number and even screenshots of the tracking to show them the faulty hard drive had been received by them! Seven days later they still have not refunded my $96. So now Im out almost $150 ($96 for the hard drive and $45 for additional shipping charges) I paid to avoid this!! They are giving me the run around. *** asked to speak to supervisors or management and have not been granted that. Its Christmas time and I need my money!! They had no business taking it out in the first place. They received the faulty drive WITHIN THE GIVEN TIME FRAME!! THE MOST TERRIBLE CUSTOMER SERVICE EVER AND I REFUSE TO EVER DO BUSINESS WITH THEM EVER AGAIN!! BUYER BEWARE!!!!!

      Business Response

      Date: 12/27/2022

      Seagate has been ion contact with ***************************. There was a prior discrepancy with his order being received. Seagate attempted to refund **************** but his card was cancelled. Seagate and **************** are working together to find the best resolution possible. 

      Customer Answer

      Date: 12/28/2022

       
      Complaint: 18625677

      I am rejecting this response because:

      Sincerely,

      ***************************

      Customer Answer

      Date: 01/07/2023

      Seagate has communicated with me several times since this complaint was filed. They told me they sent a refund to my banking institution on Dec28th. It is Jan 7th and no refund is shown on my bank account, not even a pending refund. I called my bank on Jan 6th and they told me no refund had been issued. Seagate keeps telling me to contact my bank. Basically that its not their problem anymore. I have requested a refund in the form of a check from seagate several times and they have not agreed to send me a check. I feel I am still being given the run-around. They still have my $96! I wil not be satisfied until my refund is actually credited to my bank account like they are claiming and I actually SEE THE REFUND  or until I receive a check in the mail. This has been going on WAY TOO LONG AND ITS ABSOLUTELY RIDICULOUS!!! There is no good reason why I shouldnt have my $96 back yet!!!!!

      Business Response

      Date: 01/13/2023

      Seagate attempted to refund ARF to customer after discrepancy was resolved but customer canceled card to complete chargeback therefore bank could not process. Our merchant provided an alternate immediate refund option (stand-alone credit), but customer declined. ********************** is in the process of issuing a check and this information has been communicated to the customer.

      Customer Answer

      Date: 01/16/2023

       
      Complaint: 18625677

      I am rejecting this response because:I do not have my money back yet!! I will continue rejecting the responses from Seagate until I have actually received my refund. I spoke with my bank and they said Seagate could refund my money and it would go back into my account even though the actual card number had changed. Old card and new card are linked according to my financial institution. No refund attempt was made ACCORDING TO MY BANK. once I actually have the check in my hand, then I will accept Seagates response and close this request. BOTTOM LINE, Im STILL OUT $96!! 

      Sincerely,

      ***************************

      Business Response

      Date: 01/22/2023

      Seagate attempted to refund ARF to customer after discrepancy was resolved but customer canceled card to complete chargeback therefore bank could not process. Our merchant provided an alternate immediate refund option (stand-alone credit), but customer declined. ********************** processed check 1/20/22- Check payment was approved and being mail. Seagate considers this matter closed. 

      Customer Answer

      Date: 01/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the check. I am VERY DISAPPOINTED that it took Seagate over a month to find this resolution. Do better, Seagate. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My seagate drive, that I have stored all my data on, failed. When I try to access the data, it crashes my entire desktop. I have tried to open it on several computers and it spins for an hour until I unplug my machine,Last year I lost ALL my data when my seagate drive failed. I am frustrated and disappointed in the quality of seagate products.I called Seagate technical support. They troubleshooted the drive and stated it had failed. I was told that the product is under warranty. Seagate will restore the data and send a new drive. He also told me that Seagate will pay for shipping. That was a week ago. Since that time I have been dealing with offshore employees who do not help me. The *** label is not FREE. When I try to get *** to pick it up, they want $20. I call and get offshore employees who are not helpful. I am even more frustrated that I was when the hard drive crashed.I have an email from a manager named ******** that states the shipping is free but cannot get *** to pick up the drive unless I pay $20. "Please note, complimentary shipping is with our courier ***.Please visit https://wwwapps.ups.com/pickup/schedule?loc=en_US to schedule a pick up, or to locate a drop off location where you can take your package."Ticket numbers ********, ********

      Business Response

      Date: 12/19/2022

      ************* contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and *************** have agreed to a resolution of the issue and *************** has Seagate Management's contact information in case there are any future issues regarding this complaint.Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a seagate Ironwolf hdd that has failed and when contacting support(Multiple times) I was told that the drive was sold in the asian market as an OEM drive. This is not the case, as I purchased the drives in a retail store. Agent asked if I have the invoice. I do. No way for me to provide it to them was provided - just that they will not warranty replace the drive. I created my seagate account and the drive does show as no warranty - drive is about 2 years old and is well within warranty.I was told that the drive is not under warranty(drive has a 5 year warranty) and it is not being treated as a warranty claim.

      Business Response

      Date: 11/29/2022

      Seagate attempted reach the customer at the number provided with no success. The number is listed online under a BBB number, additionally the email address is not valid.

      We did however check the serial number that was provided as part of email address and records indicate that this serial number was already returned to ********************** under different information in 2021.
      Please have the customer reply with a valid email address, phone number and a picture of the drive with serial number visible to future research complaint.

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 10tb HDD (IronWolf) months ago.The drive doesn't connect as if it was broken.I tried contacting Seagate but i'm have problems with their site and this is getting tiresome.S.N.: ZS50XRFG

      Business Response

      Date: 11/22/2022

      **************** contacted the Better Business Bureau because he had an issue creating a RMA on the website. Seagate and **************** have agreed to a resolution of the issue and we are setting up the replacement for him. **************** has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 11/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 22nd, 2022, I purchased a Seagate FireCuda 530 4TB Internal *** to install in my new PS5 console. I received the **** installed it successfully per instructions in the PS5 manual, and left the console alone for about a month. When I finally started playing some games, my console shut down and reset several times before giving me an error message which stated that the internal *** had been removed without warning, even though it was physically still in the console. I removed the **** put it back inside, and attempted to reformat it only for the same thing to happen with the same error message.I contacted Seagate to initiate an exchange on October 10th, and was informed that, because this product is so expensive, I would need to troubleshoot the *** for them before an exchange could take place. I received no instructions on what info was needed or how to get it, and I am also not very tech savvy, but I tried to plug the *** into my computer only to nearly short it out somehow. I got the ** back up and running and decided against trying to do any more with my ** for fear of breaking it permanently.Over the course of these two weeks, I tried to send video footage of the PS5 with the *** installed, along with a photo of the *** port on my motherboard to show the issues I was having with fixing the *** in place. The temp file link for the video couldn't be opened per company policy, and neither could the photo attachment. I was then told to spend my own money on a USB adapter to try troubleshooting, and was given a request for the console video even though they already told me they couldn't open the files anyway.I'm done trying to troubleshoot for a multi-billion dollar company when the product I purchased isn't working and is within warranty, per their website. I was seeking a replacement, but now I just want a refund. I don't trust their hardware and I don't want to deal with them further should issues arise with a replacement.I want my money back.

      Business Response

      Date: 10/26/2022

      ************************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************************ have agreed to a resolution of the issue and ************************ has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 10/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 1tb Seagate hard drive that the warranty just expired on and it will not fire up and I have a lifetime of music on it! Every time I buy an external hard drive as soon as the warranty expires so does the hard drive!

      Business Response

      Date: 10/20/2022

      ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and ********************** has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 10/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/19/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Exos X16 ( 12TB) Hard drive. I plan on using this for a mission critical NAS system and I need to know if this is CMR or SMR drive.

      Business Response

      Date: 10/24/2022

      ****************** contacted the Better Business Bureau regarding if the Exos X16 is CMR or SMR, as he was not able to locate this information on the website. Seagate provided the necessary information to ****************** and ***************** has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers feedback and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

      Customer Answer

      Date: 10/25/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ************

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