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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 161 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought external hard drive on 11/8/23 for $100. The drive failed in March. I returned to Seagate and they received on 3/9/24. I have post confirmation of delivery. Seagate is denying a new drive - stating they never received. I have spoken to them five times and they keep promising to escalate. Post office in ******** ** says they have a lot of issues with this business saying they don't receive the returns.

      Business Response

      Date: 04/12/2024

      ***************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate provided a resolution to ***************** of the issue. She has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue answered.  

      Customer Answer

      Date: 04/14/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a compliant ******** last week. Seagate contacted me after I filed a compliant. (previously no response more than 1 month) Seagate sent out the replacement driver yesterday and I got it today. The problem is they sent a bad driver to me and it doesn't work at all. Looks like the bad one is what I sent to them before. The driver quality and the service need to be improved. Can I get refund this time? If can not refund, please tell me how can I get a working driver.The initial claim is: I bought a brand new Seagate 16TB IronWolf Pro 7200 rpm SATA III 3.5" Internal NAS HDD from B&H in 2023-11. It stopped working just after one month. I had to send it to get the replacement follow the warranty policy. I paid the delivery fee. It was delivered in 2024-02-24 through **** After two weeks, I didn't get replacement and didn't see the return status updated in their website. I contacted the customer service. They said they didn't receive the disk!!! Luckily *** has the signed receipt picture and I got it. I sent it to the Seagate customer service and opened a case ******** in 03/13/2024. What made me mad is after two weeks, there isn't any update. I contacted the customer service representative many times. Every time after long waiting, the same answer is `We have escalated your case, but no update`. I don't understand what are they doing. It is the worst customer service I have had.

      Business Response

      Date: 04/12/2024

      Mr. ** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 04/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seagate Warranty Case Number ******** Purchased a Hard Drive on 11/14/2023 Hard Drive failed in February of 2024 Hard Drive is under warranty and Seagate agrees that it is under warranty.I contacted Seagate ******************* and I was told to send the failed hard drive to: Seagate Technology LLC ******************************************************* ***** *** Upon Seagates receipt of the hard drive, Seagate warrants to send a replacement hard drive.I did not receive a hard drive.I contacted Seagate on 6 different occasions.There was initially a claim that they did not receive the failed hard drive and that the address was not correct. However I provided proof that the Seagate system showed the exact address that the hard drive was shipped to.I provided tracking which showed delivery and I launched a **** tracer investigation which also showed delivery to Seagate. After several more discussions with Seagate, they then agreed that they received the hard drive and that they would send out a replacement hard drive. However, no hard drive has been received and although Seagate said they would provide replacement shipping tracking/info, no email was received. Upon searching reviews on Amazon and the internet, I have found that this is not an isolated case and that there are many reviews stating that the Seagate Warranty is a Scam.

      Business Response

      Date: 04/10/2024

      ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** reached an agreement of the issue and he as been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue Answered.  

    • Initial Complaint

      Date:04/02/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a brand new Seagate 16TB IronWolf Pro 7200 rpm SATA III 3.5" Internal NAS HDD from B&H in 2023-11. It stopped working just after one month. I had to send it to get the replacement follow the warranty policy. I paid the delivery fee. It was delivered in 2024-02-24 through ***.After two weeks, I didn't get replacement and didn't see the return status updated in their website. I contacted the customer service. They said they didn't receive the disk!!! Luckily *** has the signed receipt picture and I got it. I sent it to the Seagate customer service and opened a case ******** in 03/13/2024. What made me mad is after two weeks, there isn't any update. I contacted the customer service representative many times. Every time after long waiting, the same answer is `We have escalated your case, but no update`. I don't understand what are they doing. It is the worst customer service I have had.

      Business Response

      Date: 04/03/2024

      Mr. ** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 04/04/2024

      Complaint: 21521620

      Thanks for the call and the hard working. Can we keep the case open until I get the driver or lock down the date when I can receive it? Hope you understand it.

      Sincerely,

      *********

      Business Response

      Date: 04/04/2024

      Mr. ** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 04/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. They already sent out the driver. Thanks a lot for the help from BBB. Otherwise I don't know when they will send out the driver to me.

      Sincerely,

      *********

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent two hard disks 18tb (model number 2TV103-001 Serials ZR50C5XX and Zr50FXL1) (RMA orders IR60104923 and IR60104924 They were received 2/6/2024 by seagate.I contacted several times Seagate regarding the replacement of the drives. I was told initially that the drives were received but they do not have them in stock. About a week ago a representative told me that they will replace in a different model. Today 3/26/2024 almost two months later I was told that they will not honor the warranty because the drives were tampered with. I was provided no evidence and although I have kept pics of the drives I did not hold of them (except one I attach ) because I thought the replacement was approved but was not completed because there were n replacements in stock I attach 1. Transcripts of the chats I had with customer service 2. Screenshots of rma order numbers and serials created on the seagate website 3. pic of one drive and its condition

      Business Response

      Date: 04/03/2024

      ********************** reached out to the Better Business Bureau regarding an issue with his Seagate product, which was found to be severely damaged upon receipt and did not meet the return criteria. Seagate has subsequently informed ********************** about its warranty and replacement policy and provided an alternative solution. Seagate values its customers and apologizes for any inconvenience caused by this issue. Seagate considers this issue closed.

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late Febuary I had a 12tb HDD fail. I mailed it to them and went through the *** process. It was delivered on March 5th. (Tracking proof). They LOST my package for 15 days, claiming they didnt get it. Although **** verified it was delivered. I called DSV (their warehouse). They gave me the warehouse managers (*****) phone number and email. I left messages and emails and got ignored completely from him. I have reached out to support multiple times and they escalated the issue, however it changed nothing. On March 19th, they FINALLY claimed now they found it and logging it in. It is now March 21st and support is telling me they are out of stock and it could take a month or more to get a replacement. This is absolutely unacceptable. A replacement process should be an easy process. I have a server that is in jeopardy because I cannot backup files due to this drive, and Seagate seems to not care and delay this as long as possible.

      Business Response

      Date: 03/28/2024

      ******************************* contacted the Better Business Bureau regarding an issue with her Seagate product. Seagate and ******************************* have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

      Customer Answer

      Date: 03/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I did ask a representative for this exact solution before the BBB complaint and they informed me it was not possible. It should not take a BBB complaint to get the service that I received.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolutely horrible company and customer service. I placed an order for a 2 tb internal drive for my PS5. They shipped it through ****** ***** didn't deliver the package. I tried to file a claim for a lost package through ***** and they said that the shipper (Seagate) has to file a claim. Several attempts to explain the situation through the online chat which feels like A.I. kept trying to tell me that they cannot file a claim. They had no relationship with *****, that ***** must file a claim. ***** told me again, that online the sender can file a claim and if they refuse to do so I am SOL. Several more attempts to have Seagate file a claim and still nothing. I tried to reach them through tech support and they flat out just hung up on me. Just answered the phone and hung up. The overall all experience is terrible. **************** is really bad. Not a good thing to say about this company.

      Business Response

      Date: 03/29/2024

      ****************** contacted the Better Business Bureau because she had an issue with receiving her product. Seagate and ****************** have agreed to a resolution of the issue, and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

    • Initial Complaint

      Date:03/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a package of hard drives to Seagate for RMA and they were received by their warehouse on Dec 10, 2023. It is now March 18, 2024 and Seagate has still not sent me my RMA's or provided me with any proper update. I have raised the concern to Seagate on Jan 16, 2024 and they have continually said that they are working with the warehouse to "expedite" my RMA's. Excuse after excuse. It has been nearly 4 months since I shipped these drives in for service, this is ridiculous. I have experienced terrible service with Seagate in the past when they changed their RMA system back in June ************************************************************************************** 2024. To top it all off, they replaced their phone system with an AI chatbox in order to cut costs, with no concern for their customer at all. It is almost impossible to even reach a human to speak with. I'm moving in one month and I need this issue resolved ASAP.

      Business Response

      Date: 03/26/2024

      ******************************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and ******************************** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

    • Initial Complaint

      Date:03/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did 2 **** for drives under their warranty. I paid extra for the express shipping and for a return slip to be included to ease the entire process. I wasn't shipped the drives for 1-2 months, even though I paid for the express side. When receiving it, I didn't have any return slips. Getting someone through "chat" support was horrible and it took MULTIPLE tries to get them to send a fed-ex slip for the return.I returned both of them and even confirmed it with their chat support. I'm receiving an email now saying that they didn't receive the drive and they are going to charge me $327.60. I will NEVER buy a hard drive from this company ever again. I have never had to deal w/ this with Western Digital.RMA - IR60042356

      Business Response

      Date: 03/22/2024

      **************************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs. *********************** have agreed to a resolution of the issue, and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 03/22/2024

       
      Complaint: 21437053

      I am rejecting this response because:

      Please update this to refer to myself as "he"/"Mr" to correctly identify myself. I will not approve of this until 7-10 business days reflecting the actual refund to be processed accordingly. After the refund has been processed, I will accept their response for being able to locate the missing hard drive in their warehouse.


      Sincerely,

      ***********************

      Business Response

      Date: 03/27/2024

      Mr. ****** contacted the Better Business Bureau regarding an issue with his Seagate drive. Seagate has reached an agreement with Mr. ****** to resolve the problem. It was found that there was a discrepancy during the online order creation process. Seagate has provided Mr. ****** with the required contact information and issued the correct refund. The customer has been informed of the process, and his case with Seagate remains open. Seagate values its customers and apologizes for any inconvenience caused by this matter. Seagate considers this issue answered.

      Customer Answer

      Date: 04/02/2024

      Better Business Bureau:

      I thank the BBB for not allowing companies to take advantage of customers. I don't think I would have been able to get Seagate to "find" the hard drive in their warehouse without this complaint being put in. I tried calling multiple times, but they only have phone support for commercial/enterprise customers. Chat support doesn't work for situations like this, and will lead to others being frustrated.

      I accept the refund since both hard drives were both sent back to the manufacturer.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can you PLEASE arrange for a truly KNOWLEDGABLE tech support agent (NOT an entry-level agent), whose FIRST language is ENGLISH, and who is based in the U.S., to CALL me, so I can make my recently purchased Seagate external hard drive do what it is supposed to. The instructions on line are designed for people who already have a lot experience using them (they are useless for someone using them for the first time). I just wasted TWO HOURS on live chat, getting absolutely nowhere. Before that I called your tech support number, but I couldn't understand what the outsourced agent in ********* was saying, due to her accent and the bad phone connection (and I think she was just palming me off by referring me to a website anyway). My phone number is ************. The best times to call are 11am-2pm ********** time (please don't just ignore this instruction - you are less likely to reach me at other times).

      Business Response

      Date: 03/19/2024

      Mr. ****** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ****** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

      Customer Answer

      Date: 03/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

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