Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund Instead of Store Credit I am writing to formally request a refund for a booking of EZ Airport Parking at ********************** I cancelled. Due to your platform's confusing interface, I was mislead to believe Way.com credit rather than a refund can be redeemed or used for other purchase such as gas. More specifically,1. The booking was a genuine mistake caused by your website's fake positive reviews and poor user experience, which makes it far too easy to confirm a reservation without proper confirmation steps. 2. Issuing credit instead of a refund it restricts me to using your service again, even though I may prefer to explore other options. I should not be forced to continue using your platform after this negative experience.I respectfully insist on a full refund to my original payment method. I hope Way.com values customer satisfaction enough to handle this matter appropriately. Please confirm receipt of this message and let me know when I can expect the refund.

  Business Response

  Date: 05/13/2025

  Dear ****,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion caused by our platform and regret any frustration this experience has caused.
  We have carefully reviewed your request and want to assure you that we have processed a full refund to your original payment method. You should see the funds reflected in your account shortly, depending on your financial institution's processing times.

  
  Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We are committed to improving our platform to provide a clearer and more user-friendly experience.

  
  If you have any further questions or need assistance, please do not hesitate to reach out. We appreciate your time and hope to better serve you in the future.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund Instead of Store Credit Unfair Policy Dear Way.com Support,I am writing to formally request a refund for a booking I made in error due to your platforms confusing and poorly designed interface. Despite reaching out promptly, I was only offered Way.com credit rather than a refund to my original payment method.This is unacceptable for two reasons:1. The booking was a genuine mistake caused by your websites poor user experience, which makes it far too easy to confirm a reservation without proper review or confirmation steps. I selected a certain month then the calendar view changed it back to this month which caused the error.2. Issuing credit instead of a refund is unfair, as it restricts me to using your service again, even though I may prefer to explore other options. I should not be forced to continue using your platform after this negative experience.I respectfully insist on a full refund to my original payment method. I hope Way.com values customer satisfaction enough to handle this matter appropriately.Please confirm receipt of this message and let me know when I can expect the refund.Sincerely,?Si *** *** Booking Reference Number: OGI52018110 Refund amount: $44.50

  Business Response

  Date: 05/06/2025

  Dear Si *** ***,
  Thank you for reaching out to Way.com Support. We appreciate your patience while we reviewed your request.
  We are pleased to confirm that your refund of $44.50 has been successfully processed to your original payment method. Depending on your financial institution, it may take a few business days for the funds to reflect in your account.
  We sincerely regret any frustration caused by this experience and appreciate your feedback regarding our booking interface. Your insights are valuable, and we continuously strive to improve our platform to better serve our customers.
  If you have any further questions or need additional assistance, please do not hesitate to reach out.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Si *** ***

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked airport parking through Way.com for 8 days. When I arrived at the lot at 5:34 AM, the gate refused to open even after scanning the ** code. There were multiple cars in front of me also being turned away because the lot was already fulldespite us having paid reservations. My flight was at 7, and I had to check in by 6, so I had no time to argue. I had to rush to LAX parking and pay $35/day out of pocket. To make it worse, I called customer serviceand the agent didnt even listen. I kept saying the ** code wouldnt work and the lot was full, but he just kept repeating try scanning again. Are you kidding me? This is how you treat customers who are literally about to miss a flight? I paid $86.79 for a service that I didnt receive, and ended up paying more on top of that because Way.com completely failed to deliver. No help. No accountability. No empathy. Just useless advice and zero solution.

  Business Response

  Date: 04/28/2025

  Dear Ms. ********************** you for reaching out regarding your experience with your recent parking reservation. We sincerely regret the frustration and inconvenience you encountered while attempting to park.

  
  Unfortunately, due to unexpected circumstances such as flight delays or extended reservations, there are instances where vehicles are not picked up as scheduled, leading to lot capacity issues. We understand that this caused a significant disruption to your travel plans, and we apologize for the stress this situation created.

  
  We see that you have initiated a dispute for the charge, and that process will proceed through the appropriate channels. However, we are unable to issue a refund for the additional expense incurred at a different parking location.

  
  Please know that your feedback is invaluable, and we will continue working to improve our service to prevent similar occurrences in the future. If there is anything further we can assist you with, please dont hesitate to reach out.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23258168
  
  I am rejecting this response because: 

  Despite my repeated requests, Way.com continues to avoid proper reimbursement for the financial loss caused by their service failure. I booked parking through their platform and was denied entry, forcing me to pay $280 elsewhere. I disputed the original $86.79 charge and was refunded by my bank, but Way.com still refuses to reimburse me the remaining $193.21 difference.

  I made the dispute early on because I did not trust Way.comthis distrust has only deepened as they continue to delay, deflect responsibility, and try to pressure me to cancel the dispute. This behavior is unacceptable and predatory.

  Way.coms internal records hold no credibility, and their so-called customer support has offered nothing but generic responses and excuses. Their offer of store credit is an insult given I never received the service I paid for.

  Today marks Day 2 of the final notice I issued to Way.com. I am requesting BBBs continued support in helping me recover my $193.21. I refuse to let this company get away with such unethical practices.

  Sincerely,
  ***** ***

  
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 05/01/2025

  Dear Ms. *************** understand your frustration regarding this matter and sincerely regret the inconvenience you experienced.

  
  After reviewing your claim, we must clarify that Way.com is unable to provide reimbursement for a service that was not rendered. Our records indicate that had we been notified at the time that the lot was full, we would have been able to assist by relocating you to an alternative location.

  
  We acknowledge your concerns and appreciate your feedback as we continue to improve our service experience. Should you have any further questions or require assistance, please do not hesitate to reach out.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23258168
  
  I am rejecting this response because:

  Dear BBB,
  
  
  I am writing in response to Way.coms latest message through the BBB platform.
  
  
  Way.com continues to avoid accountability by stating they cannot reimburse for a service not rendered. However, it was precisely because their service failed that I was forced to pay $280 for alternate parking at the airport. I already recovered $86.79 from my bank for the unused reservation, and I am now seeking the remaining $193.21 the out-of-pocket cost I incurred due to Way.coms failure to deliver the promised service.
  
  
  Their claim that I did not notify them at the time is both untrue and irrelevant. I called immediately when I was denied entry to the lot, and their customer service offered no meaningful assistance only wasting more time. Moreover, the fact that I had to file a dispute early on was a direct result of reading numerous similar complaints on BBB, which indicated a consistent pattern of denial and delay tactics by this company.
  
  
  I am not seeking a refund for a service I used I am demanding reimbursement for a loss they caused. Their current stance is unacceptable. I urge BBB to continue supporting my claim and help ensure Way.com compensates me the $193.21 in real money, not credits or hollow apologies.
  
  
  Sincerely,
  ***** ***
  
  
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April, 25, 2025 I booked a 5 day 4 night parking. It showed the right dates and times. Then I entered my credit card information their it confirmed payment went through, then when I went to enter my license and other info the website glitches.When the charge went through they charged an extra 7 days. I emailed within an hour of the initial booking and said something had gone wrong and tho booking wasn't matching what I requested. They said since the reservation started it was too late to correct the error. I did not get a final confirmation showing the amount after I paid. Nor did the email show the amount charged.

  Business Response

  Date: 04/28/2025

  Dear ****,

  
  Thank you for reaching out to us regarding your recent parking reservation. We sincerely apologize for the frustration and inconvenience this has caused.
  We understand the concerns you've raised and want to ensure that your issue is thoroughly reviewed. A supervisor will be reaching out to you shortly to discuss this matter further and work toward a resolution.

  We appreciate your patience and value your business. If theres anything else we can assist with in the meantime, please dont hesitate to let us know.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Way App falsely advertised that I would receive cash back for making a gas purchase at the ************** at ****************************. Upon trying to claim the cash back within the advertised four-hour window to do so, the app merely read "internal server error." I was never able to redeem my cash back. Attempts to contact the company merely led to interactions with an India-based call center **** these communications have not produced any remedy of the situation.I am owed $10.91 in checking card cash back from this transaction. The Way App advertised $1.25 per gallon in cashback from this gas station, and I purchased ***** gallons. I am also adjudicating a $21.99 late fee on Way App for the time and effort I have been forced to spend pursuing this matter. Grand total of all charges would be $32.90.

  Business Response

  Date: 04/23/2025

  Dear *******,

  
  Thank you for reaching out and bringing this matter to our attention. We sincerely regret the experience you've had while attempting to claim your cashback. It appears that a technical issue may have impacted your ability to redeem the offer, and we understand how frustrating this must have been.

  
  To ensure a proper resolution, one of our supervisors will be reaching out to you directly to discuss your concerns and address the issue. We appreciate your patience as we work to investigate and rectify this situation.

  
  If theres anything further youd like to share in the meantime, please dont hesitate to reply to this email. We truly value your business and want to ensure you receive the service and support you deserve.

  Customer Answer

  Date: 04/27/2025

   
  Complaint: 23238444
  
  I am rejecting this response because I have not heard from any representative of Way regarding my complaint, contrary to the statement that the business provided in its response. My suspicion is that these complaints are farmed out to an India-based customer service center for response without any regard for the adjudication of the complaint's substance itself. 

  This matter has been referred to the ************************************ and the ********************************. It's only a matter of time until these sorts of matters become more expensive to Way than the costs for the customer service *****. 

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 05/01/2025

  Dear *******,

  We appreciate your patience and understand the frustration this situation has caused.

  
  To clarify, our team initiated contact with our production team on April 21 when you first reached out to our customer service team. We are currently awaiting their assessment to determine what may have gone wrong. As soon as we receive their response, our team will promptly reach out to you with an update.

  
  We value your feedback and remain committed to resolving this matter fairly. Please feel free to reach out if you have any additional concerns.

  Customer Answer

  Date: 05/06/2025

   
  Unfortunately, I am unable to close the case file of the complaint as Way has failed to execute the remedy required. 

  I spent seven man-hours of work trying to get someone from Way to respond to the complaint. As such I have assessed a $21.99 late fee on the business for my time and effort. Way finally dispatched a call center ***resentative to contact me, only to ardently lie about the nature of the transaction in question. The call center *** ***eatedly claimed that Way only offered 3 cents per gallon in cashback- an assertion quickly disproven by the listing for the gas station in question. After being caught in what amounted to a lie, the call center *** quickly backtracked and offered $15 in cashback. Unfortunately, Way assessed a 97 cent fee on the payment of this sum within my Way Earnings. The call center *** subsequently refused to get me in contact with a US-based corporate ***resentative of Way. 

  Outstanding charges are $22.95. Please makepayable immediately.

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 05/13/2025

  Dear *******,

  We sincerely appreciate you taking the time to share your concerns with us. We understand that you have not received direct communication from our team regarding your complaint, and we regret any frustration this may have caused.

  
  Our customer service team has made multiple attempts to reach out to you regarding this matter, as we are committed to addressing your concerns promptly. Additionally, as a gesture of goodwill, we have credited $15 to your wallet.

  
  We also noticed that you have used our app for parking services, and we want to ensure that your experience with us is as smooth as possible. If you would like further assistance, we are happy to work with you to resolve any outstanding issues.

  
  Please let us know the best way to reach you so we can continue addressing your concerns effectively. Your satisfaction is important to us, and we appreciate the opportunity to improve your experience.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23238444
  
  I am rejecting this response because you ultimately have failed to respond to the substance and material of the complaint.

  You were assessed a $21.99 late fee for your refusal to disperse the cash back as advertised. The $15.00 merely amounts to the fee assessed for the cash back itself. I had to work for eight hours to get this sum- as such, you have been assigned a $21.99 late fee for my time, effort and suffering.

  I booked a parking reservation *before* you fraudulently refused to pay the cash back of $15 as advertised. I cannot book any further parking reservations until you pay the $21.99 late fee.
  

  You had a call center representative from a nation in ********** call me just now. She assured me that I would be ultimately paid the $21.99 late fee adjudicated in this case before the end of next week. In previous communications with various call center representatives, I was promised direct contact with a US based representative of Way.
  

  I will update the complaint after the late fee has been adjudicated as previously stated.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/21/2021 @ 1133, covered valet parking purchased for $124.72 4/21/2021 @ 1214, voluntarily canceled voucher. Instead of reimbursement, Way.com provided credit in the form of "Waybucks" that have not been used. Upon accessing my account, there is no credit available.

  Business Response

  Date: 04/17/2025

  Dear *****,

  Thank you for reaching out to us regarding your concern. I understand that on 4/21/2021 at 11:33 AM, you purchased covered valet parking for $124.72, and later voluntarily canceled the voucher at 12:14 PM the same day. Instead of a reimbursement, you were provided with "Waybucks" credit, which has not been used. I also understand that upon accessing your account, there is no credit available.
  We sincerely apologize for any inconvenience this may have caused. Please rest assured that someone from our team will contact you shortly to process a refund to your credit card.
  Thank you for your patience, and we appreciate your understanding.

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they scammed us, there was no free shuttle to the airport terminal, they had a temporary sign up it only went to the air tram and we got to the airport too late due to that delay and false advertising.Also they had the wrong address of the parking lot. No such address exists in real life or even on ****** maps for a parking facility for the airport. we reached out to u and the parking operator before filing the claim and no one wanted to take responsibility so we are starting to look into the false advertising to file complaints with local governments

  Business Response

  Date: 04/11/2025

  Dear Gee,

  Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the inconvenience and frustration caused by your recent experience.
  We understand the disappointment regarding the shuttle service and its lack of direct access to the airport terminal, as well as the confusion resulting from the incorrect address provided for the parking facility. These issues are deeply concerning, and we take them very seriously.
  We appreciate your efforts to reach out to us and the parking operator prior to filing a claim, and we regret that we failed to meet your expectations in resolving these matters promptly. Please rest assured that we are thoroughly investigating the situation, including the signage, shuttle service, and address discrepancies.
  Our team is committed to addressing and rectifying these issues to prevent similar experiences in the future. To address your concerns, someone from our team will be reaching out to you shortly to discuss the situation further. If you prefer, you may also contact us directly at [your contact information] for immediate assistance.
  Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. We value your feedback and are taking the necessary steps to improve our services.
  Thank you for your patience and understanding as we work to resolve this situation.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a parking reservation for 02APR at ****************************** however when I showed up the parking lot refused to honor my reservation. I contacted way.com and was put through what felt like a criminal trial. They refused to refund me and instead ask for me to send proof that I parked somewhere else. I did not have a receipt for the parking lot I had to go to because their reservation wasn't honored. I sent them pictures of my car and tickets I had at that location but they would not give me a refund. After a few days of back and forth they said they would issue me a refund but upon closer inspection it was not a refund but "account credit" and they FORGED my authorization saying that I "REQUESTED" waybucks/account credit rather than my money.

  Business Response

  Date: 04/07/2025

  Dear Daoyou,

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your attempt to use the parking reservation at ******************* on April 2nd.

  We understand how important it is for our customers to have seamless and reliable service, and we regret that the parking lot did not honor your reservation. While we strive to ensure every reservation is upheld, unforeseen circumstances can arise that disrupt the process. After reviewing the details of your complaint and the documentation you provided, we have issued a refund as a gesture of goodwill. Please note that, as per our policy, we do require proof of payment or receipts from the alternative parking facility to process refunds. This policy helps us verify the claim and resolve issues more efficiently. If you have any further questions or concerns, please do not hesitate to reach out. Your feedback is invaluable in helping us improve and deliver the quality service you deserve. Thank you for your understanding, and we appreciate the opportunity to make this right.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a parking reservation for my motorcycle on March 28 at 5:45pm. When I arrived the location at my reservation time I checked in at ****************** when I noticed a sign that said the shuttle to the airport was unavailable from March 27th through March 31st. I reached out to Way.com Chat and it was explained to me that the shuttle is a complimentary service from the Hotel. My complaint isn't because the shuttle wasn't available when I arrived, it's because the app should have been updated to reflect that, because I would have made other arraignments. I had to walk from the Hotel to the airport. When I arrived on March 30th at 1145pm to pick up my motorcycle, I found it dropped to the ground damaged. When I called Way.com and spoke to a supervisor he made it seem like I was going to be taken care of. I want my money back due to the experience I endured. Either cash value or Way Bucks. Until then, this review will remain here and on their BBB site. I will be posting to ****** and Yelp as well. 1 bad review or complaint costs any company 10 customers. I hope the ***** was worth it for Way.com

  Business Response

  Date: 04/04/2025

  Dear ******,

  
  Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration you have faced. Your concerns are very important to us, and we want to make sure this situation is addressed promptly. Weve already reached out to the hotel regarding the incident involving your motorcycle, and unfortunately, they were unable to provide further information. We kindly ask you to contact the hotel directly, as they may be able to assist you further regarding this matter. In the meantime, someone from our team will be in touch with you shortly to discuss your concerns and work toward a resolution. Please know we are committed to making things right and improving your experience with us moving forward. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.

  
  

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23151613
  
  I am rejecting this response because:

  Every time the business reaches out they offer me the same deal. A ***** dollar voucher towards my next booking and a promo code. My motorcycle was damaged and all the business could do was offer that? If they couldn't give me money then I would have accepted something equivalent to it but they couldn't offer that. If I was the owner of this business I would make it right. You are hosting other business that you represent. I shouldn't have to reach out to the hotel for anything. Your team should be updating the application for best customer experience. Especially in a city like ********** 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/11/2025

  Hello *******,

   

  Regarding the issue with the hotel, we reached out to them previously, as mentioned, and they informed us that no claim was made to them about the matter. If you would like to address the matter directly, the hotel is in a better position to assist you further. We recommend contacting their team, as they may be able to offer a resolution that meets your expectations.
  We apologize for the inconvenience and appreciate your patience as we work to ensure better experiences in the future. Please let us know if there is anything further we can assist you with.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23151613
  
  I am rejecting this response because:

  I did business with Way.com App platform and the transaction of money went trough your app.. The responsibility should be yours. It was late when I arrived back to ********* to retrieve my motorcycle with having to work hours later. I've spent countless emails and messages here trying to resolve the matter. Even in your last response doesn't resolve the matter. Keep in mind that I am an educated person, one bad review costs the company money. Could have just found a way to keep a customer happy but are deciding to debate the issue. Bad business. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a park and ride service through their site. When I got to the airport and needed to pick up my car, the place I had left it told me that they couldnt provide a shuttle service and that Id either have to take a bus or an ***** When I asked for them to reimburse the cost, since that was what they were supposed to provide, I was told to call the booking company. I did, and the associate first told me that they couldnt do anything. Then he said Id be reimbursed the cost of an ***** Id already been walking to the bus station, so I turned around to go to another area for a ride. Then the associate said he couldnt actually guarantee reimbursement. In that time I missed the bus and then had to wait for twenty minutes in the rain with my family (all holding luggage) for the next possible bus. I would like at least a partial refund to compensate the cost of multiple bus tickets and time.

  Business Response

  Date: 03/31/2025

  Dear Rebbekka,

  Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your trip and regret the challenges you faced with transportation and reimbursement. We understand how frustrating it must have been to miss the bus and wait in difficult circumstances, especially while traveling with your family and luggage. Your feedback helps us improve our services and ensure situations like this are avoided in the future. Wed like to inform you that weve noticed the refund has already been processed. If you have any further concerns or questions, please dont hesitate to reach out. We are committed to making things right and improving your experience moving forward.
  Thank you for giving us the opportunity to address this matter, and we appreciate your understanding.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rebbekka Messenger