Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/18/2024 I signed up for airport offsite parking parking through the WAY website. The website automatically checked a subscription box hidden on the page and signed me up for a subscription I did not want. The only way to cancel this subscription is to give them personal information and create an account, download an app onto my phone, and remove the subscription. This was not a subscription I wanted or consented to sign up for, it signed me up for it automatically. From the *** website: "The ***s policy statement puts companies on notice that they will face legal action if their sign-up process fails to provide clear, up-front information, obtain consumers informed consent, and make cancellation easy." Cancellation was hidden behind an account I never wanted to create and I never gave affirmative consent. I could only hope to notice the deceptive checkbox that was pre-checked at the end of my payment.

  Business Response

  Date: 06/21/2024

  ******,

  We extend our deepest apologies for any inconvenience the auto-subscription may have caused. It was never our intention for you to feel enrolled in a service without your explicit agreement. Please be aware that an option to opt out is available via a checkbox. Additionally, we assure you that no charges were incurred for the first month as it is complimentary. Your subscription has been canceled. Should you have any more questions or require further assistance, please do not hesitate to reach out to us at ***************.

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought airport parking on way.com on June 14 Friday afternoon. It was advertised as $6.99 per night. Thinking that was the price for one night, I booked using my credit card. But there was no confirmation on the total cost on thecredit card page or before or after. The only message was that I was charged but no info on how much. Their email confirmationalso did not have any info on the actual amount charged. I had to download their app and go into that to find out my total charge is $15.98. I called their office number, whichwas difficult to find as it's tucked into their portal page. The rep said the advertised price is an averageprice and "it will be changed as per the demand and availability of the parking lot". Their websitethat advertised the price did not say anything about that. It clearly says $6.99 and nothing else.They refused to honor the price that was advertised even after I showed them the screen shot. This is clearly deceptive selling trying to lure in customers with a low price that they had never intended on honoring. This is misleading and unethical.Also Their system would not let you cancel. I was trying to cancel and book through another site but the way.com' webiste greys out the cancel button. So if a customer gets suckered into their scheme, you are stuck.They also have you automatically sign on to some type of subscription service that I did not authorize. Shady andunethical business. If you do talk to someone on the phone, they have an attitude and are not helpful at all.Confirmation No. # OGI45886718

  Business Response

  Date: 06/18/2024

  Hello ****,

  We apologize for any confusion or inconvenience you may have experienced. It is important to us that our pricing is transparent and understood by our customers. Upon review, it appears that the "covered valet" parking option was selected at the price of $8.99. For clarity, we have provided screenshots showing the prices of both the "Outdoor Valet" at $6.99 and the "Covered Valet" at $8.99, as well as a screenshot of your order confirming the selection of the covered option. Additionally, the subscription service mentioned is optional, with the ability to opt-out clearly indicated by a checkbox. The cancellation option is unavailable at this stage because the reservation is already in progress. We value your patronage and regret any misunderstanding.

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21861926
  
  I am rejecting this response.  They are not being truthful.  Their business screenshots are not what customers see.   Of course, they had their charges in their system "correct".  But they falsely advertised and led unsuspecting customers like me to fall in their trap.  It seems that they did not review the screenshots I provided. 

  Regardless of their supposed their own business transaction screenshots, what matters is what customers saw in their advertised prices which is I have provided again in the screenshot of their page that **** an unsuspecting customer like me to choose their disingenuous business.  As seen the price clearly indicates $6.99 for covered parking, same as the outdoor option.  Thats why I chose that option since it was the same price.  I took a screen shot just in case the company would be dishonorable.  I didn't think it would happen but it did.  And their continual denial, rude customer service, and their unethical business tactics are something that the BBB should be aware of.  

  Theres absolutely no transparency in their transactions. I chose the $6.99 covered parking as shown in the attached. Next page is to enter credit card info. There was no total price info there.  After entering credit card number, it just gives a confirmation page but again no pricing info, confirming what you paid. All this time, I thought I was paying $6.99.  You can only find what you paid by through your credit card company, which is how I was alerted with different pricing than advertised or going into their portal, which takes several non-intuitive clicks to get to it, making it difficult for users to find that info, a sign of a company doing deceptive and unethical business practices. 

  Upon trying to resolve this, unable to do so through their rude, dismissive and unhelpful phone customer service, I finally found an email and their response was that the amount is average rate and it would depend on demand and availability of the parking lot.  In no pages was there a mention of average prices or based on supply and demand or additional taxes and fees. Again no total pricing info whatsoever, anywhere.  When I did talk to someone on the phone, I was assured to get a call back which I never did.  Also, their stopped responding on email after one response. 

  Furthermore, they do not let you cancel as shown in the other screenshot showing that the cancel button is greyed out.  Once you get suckered in, you get stuck and they are not willing to let the customers cancel.  The amount of dollar in this matter is not huge.  But when you add all these unsuspecting customers, it becomes a huge windfall for this company.  BBB, I request you to look further into this company, way.com', business and their unscrupulous tactics.  It's likely that others customers who were duped likely this gave up pursuing this. 
  
  Sincerely,
  
  PK

  Business Response

  Date: 06/20/2024

  ****,

  
  We apologize for any confusion regarding the pricing issue. To proceed with your refund, please provide us with a copy of the letter from your bank confirming that the dispute has been dropped. Once we receive this, we will process your refund promptly.
  
  

   

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21861926
  
  I am rejecting this response because the request does not make sense.  Way.com wants me to drop a dispute with my bank(?) before getting a refund?  First I don't have any dispute with my bank.  My dispute and complaint were sent to BBB.  Second, given their responses and business tactics shown so far, how do I know they will actually go through a refund even if i drop a dispute.  BBB - please review their business practice.  I would like to see real price transparency, meaning the total price that will be charged before the customer finalizes the purchase to be shown and also shown after purchase as confirmation  Also, give the customer the opportunity to cancel on the website or the portal as advertised.  

  Sincerely,
  PK

  Business Response

  Date: 06/26/2024

  ****,

  I have included a screen shot of the order during check out, there it will show the service fee and airport access fee you are charged all you have to do is click on taxes and it will expand. 

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21861926
  
  I am rejecting this response because they are now going back on any refund and now sending another of their screen shot that's not even for me. 
  Way.com - Showing me another of your internal screen shots that customers dont even see doesnt make any sense.  This is not even my order.  It is a random screen shot for another customer.  I was charged $8.99 plus taxes when the advertised rate was clearly $6.99 with no fine print that it starts there or that you can change the rate whenever and however you like.  Are you now saying this is what I was charged at $6.99 yet you charged me $8.99 in reality?  
  
  Just to show you another example of deceit.  Im attaching way.com's confirmation email which just like all other transaction screens that actual customers see do not show any prices.  This is the deceptive practice that I've been saying.  Now way.com is making nonsensical responses.  Last time you mentioned a refund if I withdrew my complaint from my bank. Now you are sending me an internal shot of someone elses charge?  Again, BBB - please review this companys unethical practice. Im sure most dont care for a few dollars but when way.com does this, they are making a ton of money by deceiving customers.  Also remind you, ********************, that **********************'s website or portal does not let you cancel despite what they advertise that customers can cancel anytime before the reservation starts.  Way.com has yet to respond to that why they don't let customers cancel. I already shared the screen shot where the cancel button is greyed out.   As said before the advertised price to me was $6.99. When I placed the order no price info was shown anywhere before or after the purchase or in the confirmation email as attached. I have to make extra steps in their portal or from my credit card company to see the actual price that they charged.  This unethical practice needs to stop.  BBB - please review this case. 
  Sincerely,
  
  PK

  Business Response

  Date: 07/03/2024

  The screenshot sent was an example of the checkout page when you go to pay and check out if you click on the Taxes, you will see the prices. I have attached a screenshot of your confirmation email where it does show the prices. 

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21861926
  
  I am rejecting this response because way.com is sending their internal screenshots that they just made up.  I have attached the confirmation I received that shows no price info at all.  As I have said before multiple times, they advertised the price to be $6.99 which I had sent the screen shot of, and they charged me a total of $15.89.  They did not provide any confirmation price before, during or after purchase.  This can be only seen through my credit card history initially.  Then they had it inside their portal where I had to dig through.  They also don't let you cancel.  I sent a screen of that before where the cancel button was greyed out.  This latest supposedly confirmation email is something I never received.  Once again, see the attached confirmation email that I actually received.  Also they had sent previously of another of their internal screen shot saying i should have been charged $6.99 plus tax, not $8.99.  This is deceitful business where they are now making up information and saying there's some disclaimer somewhere in the website saying they can change the price whenever they would like.   This business needs a full review. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used way.com because the hotel I stayed at stated I had to contact way for parking during my travel. Parking was convient but when my plane was delayed by a half hour and went into the next day I was charged $23.34 Then I had another delay do changed my arrival by another 1/2 hour again charged me $23.34. Then I discover they signed me up for a subscription of $1.50 a month for a year that I never agreed to ********* said I should have contacted them directly to make changes because of the additional cost being outrageous I contacted them and they said they would contact me in 24 hrs even thought I spoke to the supervisor who should have been able to make the decision They have many complaints and bad reviews

  Business Response

  Date: 06/17/2024

  We apologize for any inconvenience caused. Upon reviewing your details, such as name, email, and phone number, we could not locate any reservations in our system. To assist you further, could you please provide us with your reservation number?

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11, 2024, I booked a reservation for parking for $82.92. The system wasn't responding; so I thought the reservation hadn't gone through. As a result, the system booked the same reservation two more times for $84.00 each. I was contacted by Way.com customer service to confirm that I wanted the additional identical parking reservations and I responded "No, only the first one." However, I can't get them ton refund the additional $168.00 charged. Their cell phone app shows that both of the additional reservations are cancelled, but they keep arguing about refunding the extra funds and won't approve the credits to my credit card, ******** ********

  Business Response

  Date: 06/17/2024

  Hello Sharon K***,

  We apologize for any inconvenience caused. It appears that you have raised a dispute regarding the charges. We kindly request that you retract the dispute with your bank or credit card provider. Upon confirmation that the dispute has been retracted, we will promptly proceed with processing your refund. Additionally, for a smoother resolution, please provide a letter from your bank confirming the withdrawal of the dispute. Thank you for your cooperation.

  Customer Answer

  Date: 06/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have told this business multiple times that the dispute through ******** ******* has been closed.  (See attached screenshot.)  They are still not refunding the money.  All they had to do was accept the dispute to allow **** to credit me both $84.00 charges.  How do they plan to refund the $168.00?  I will only accept cash, not their Way Bucks for which I have no use.
  
  
  
  Sincerely,
  
  
  
  Sharon K***

  Business Response

  Date: 06/18/2024

  Sharon,

  We are currently unable to process your refund because the dispute remains unresolved. For the refund to be processed, the dispute must be withdrawn or resolved. We kindly ask you to inform your credit card company that you wish to retract the dispute, as you are now resolving the matter directly with us. Upon receipt of a letter confirming the dispute has been retracted, we will proceed with the refund process.

  Customer Answer

  Date: 06/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I don't now what is the matter with these people.  I have told them multiple times that the dispute has been closed.  As a result, I will be filing a major complaint with ******** ******* and possibly filing a suit in small claims court.
  
  
  
  Sincerely,
  
  
  
  Sharon K***

  Business Response

  Date: 06/20/2024

  Sharon,

   

  Please send your credit card letter to our *************** email address and they will process your refund. That's the one item they will need to process the refund.

  Customer Answer

  Date: 06/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I keep answering them, I keep telling them I didn't get a letter from ****.  I now have the monthly statement showing that **** has charged me again for these two Way.com errors.  I have no trust that they will give me my refund because they have willfully ignored me all along, except to keep asking for something I can't give them.
  
  
  
  Sincerely,
  
  
  
  Sharon K***

  Business Response

  Date: 06/24/2024

  I understand the situation you're facing and I apologize for any inconvenience this may have caused. As previously stated, we are currently unable to issue a refund due to a block placed by your credit card provider. If you are willing to withdraw the dispute and provide us with the necessary letter, we will then be in a position to proceed with the refund. Until these conditions are met, our hands are tied. We appreciate your understanding and cooperation in this matter.

  Customer Answer

  Date: 06/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because this is harrassment!  I have responded to this same comment multiple times.  ******** ******* has now completely charged everything back to me.  I am now being charged $250.32 when I should only have been charged $82.32.  I have sent you screenshots of my charges and still you ignore me and keep sending me the same information.  I sent you my phone number so that we could talk about it; you ignored that message for 11 days and then sent me a note asking for my phone number--which you already had from my legitimate reservation.  I have to assume that your whole intent is to keep up this harrassment until I give up.
  
  
  
  Sincerely,
  
  
  
  Sharon K***

  Business Response

  Date: 06/27/2024

  If you look at the **** screenshot, you can see that the duplicate charge was already refunded. The $84 was charged for her parking that she used. 

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement. This company sells monthly subscription name Unlimited Wash Package which is falsely advertised by only allowing once a day service.The bigger issue for the refund request is due to the complete unavailability of the service. I paid on the 14th of April for a monthly subscription but their car wash location stopped their service on the 15th to upgrade the system. I was not able to use the service for a full month of April.

  Business Response

  Date: 06/07/2024

  We're sorry for the inconvenience caused by the car wash downtime. We acknowledge the issue and attempted to issue a refund; however, it seems there was a dispute filed. If you could kindly withdraw the dispute, we'll be able to proceed with your refund promptly.

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21812095
  
  I am rejecting this response because:

  Dispute already closed due to not contesting after merchant response.

  You can issue the refund.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/10/2024

  Thank you for your patience while we looked into this for you. We have processed your refund, please allow 3-5 business days for your refund to reflect on your account. 

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21812095
  
  I am rejecting this response because:

  There is still no credit showing on my credit card account.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/18/2024

  *****,

  We are still waiting on our end to be able to process your refund as it is still showing pending on our end. As soon as we are able to process the refund we will process it.

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call insurance company who forwarded me to what I thought was there emergency roadside assistant. requested a tow from the side of the freeway at 7:45am.. The milage was further than 10 my insurance covered so they charged me 220 extra. I paid them over the phone and the told me a tow truck was on the way. I called back after an hour to check status and they told me he was on his way, I asked for his number. I called the number they gave and no answer and voice mail was not setup. I called way.com back asking where was the tow. They kept telling me he was on the way. Finally at 1 pm I called another tow truck because they never showed. I keep saying I canceled the service when I never canceled with them they just never sent a tow truck or r bothered calling back. Now they refuse to refund me my money...

  Business Response

  Date: 06/07/2024

  To request a reimbursement, kindly forward your towing receipt to **************** Our team will review the matter and inform you of the resolution.

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a parking ticket from Way.com for parking space on Oct. 11, 2024 in *** ********* because the garage was advertised as SELF-Parking. When I arrived, the lot attendant said with attitude that is was NOT self-parking when I questioned and informed about Way purchase, so I could not park there (have had stuff stolen from vehicle with NYC valet parking in the past in *********). Went back and forth couple months just getting run around from Way, after telling them I only purchased because the parking was advertised as SELF-parking however it was VALET only. I went and paid for another garage and that day and sent them the receipt as they instructed when I called Way customer service right after that, however they have just gave me the run around since then (numerous back and forth emails serve as proof and record). The Indian sales reps are rude and I gave me BS and I never got my $150 plus I paid for the parking.

  Business Response

  Date: 06/05/2024

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration. We have thoroughly reviewed your case, including the numerous communications you have had with our customer service team. We acknowledge the inconvenience and misunderstanding and are committed to resolving this matter to your satisfaction.
  
  As a resolution, we have processed a full refund for the amount you paid to Way.com, which is $79. You will receive a confirmation email shortly, and the refunded amount should be credited back to your account within 7-10 business days.
  
  We appreciate your patience and understanding throughout this process. 

  - Way Team

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a airport parking service from the way.com app. On the app, it was mentioned that there would be a free shuttle service from 5am-1130pm. I ordered the parking location based on those conditions. On my receipt/confirmation, the same information was provide which I will provide. It stated a free shuttle service and that the parking lot hours were from 5-11:30pm. When I contacted the hotel to check on the process for calling the shuttle when my family arrived, the told me they do not provide shuttle service from 1-6pm which will be when I need it. Way .Com did not inform me of this in the ad or in the confirmation/receipt. They have cheated me when I am most vulnerable miles away from my vehicle at an airport. I will include the entire confirmation email with the stated free shuttle and parking lot hours...unfortunately there is no way to upload my documentation on this service. If there is a way to email it to you, I will be glad to.

  Business Response

  Date: 06/04/2024

  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you experienced regarding the airport shuttle service.
  
  We would like to clarify that the complimentary shuttle service at the lot operates from 5 am to 1 pm, and then resumes from 6 pm to 11 pm. These timings are also mentioned on our webpage and app. If your arrival or departure was outside of these hours, the shuttle service would not have been available. Please find more details on shuttle from the below link.
  ******************************************************************************************************************************************
  
  We understand how frustrating this situation must have been for you, and we truly regret any inconvenience caused. Please let us know if there is anything else we can do to assist you or if you have any other concerns.
  
  

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21798683
  
  I am rejecting this response because: that is no mentioned in my order confirmation. At best, you manipulate clients by hiding details. At worst, you run a scam
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/05/2024

  Thank you for your understanding, and we apologize once again for the inconvenience. I would like to inform you that it is clearly mentioned on the Confirmation Email that, any issues regarding the shuttle, you have to contact the parking lot directly. And under the refund policy also we have mentioned that "and on this confirmation emailShuttle availability is listed on our website prior to you booking". Kindly see the attached images for your reference
  - Way Team

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21798683
  
  I am rejecting this response because:I am providing my confirmation email highlighting the free shuttle option and the parking lot hours. This is all present on the confirmation without hunting. As I stated, what you are saying is on your website is at best hidden under layers of links not stated on the confirmation by accident or manipulation.
  
  ***********************
  
  *************************

• Initial Complaint

  Date:05/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had not the best experience with this way.com company especially from constant issues with the app not working at the car wash location many, many times which makes it very frustrating! i wish these people at way.com understood that!
  yesterday on 5/30/24 i called to cancel my unlimited subscription i had with them before it renewed on 5/31/24 the person i spoke to cancelled it but this morning i see a renewal charge of $28.99 from way.com! I want my money back! If they will cooperate and issue my refund, my way.com order number is: ***********

  Business Response

  Date: 06/05/2024

  Dear Manuel
  
  Thank you for reaching out to us and sharing your concerns.  
  Regarding your recent subscription renewal and refund request, we have looked into your account and can confirm that your subscription was indeed canceled as requested on 5/30/24. However, we apologize for the oversight that led to the renewal charge of $28.99 on 5/31/24.
  We have processed your refund on 06/02/24, and it should reflect in your account within 7-10 business days. We appreciate your patience during this time. Thank you for your understanding, and we apologize once again for the inconvenience.
  
  -Way Team

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Manuel V********* **

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I booked long term airport parking from a website airportsparking.com on 3/15/24 for a travel planned for the last week of March. I provided my credit card and booked for $43.38. Apparently this website sends all reservations to Way.com to make the actual booking. After making the booking I waited for couple of days and did npt receive any reservation confirmation from airportsparking.com or from Way.com. I tried to cancel the reservation through the airportsparking.com. Again did not receive any reservation cancelation confirmation through either of the websites - airportsparking.com or from way.com Airportsparking.com and way.com both claim that I can cancel anytime 24 hrs before the actual reservation. I canceled my reservation around 2 days after the original reservation on 3/18/24. As I did not receive any details from these websites so I disputed my transaction with credit card company. The credit card company asked me to resolve the issue with way.com I made reservation on some other website for my needs. I have tried to contact way.com and they have not reached out to me. It looks like a well known scam by airportsparking.com and way.com. If I check trustpilot reports for airportsparking.com website there are many people who never received confirmation emails just like me. I would like your help to send this to way.com and help resolve this issue. Thank you!

  Business Response

  Date: 06/05/2024

  Dear *******
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your reservation and the subsequent communication issues. We understand how this situation has been disappointing and we want to resolve this for you promptly.
  Our records indicate that you reached out to us on March 16th at 7:04 AM regarding not receiving the confirmation email. We responded on the same day at 3:06 PM by forwarding the confirmation email to you and requesting that you check your spam folder in case our message was filtered there.
  I also see that, our dispute team have reached out to you regarding the same and requesting to drop the dispute. A little about disputed transactions, when they are processed, we are fully blocked from being able to process any refund amount directly to the customer. We appreciate your patience and understanding as we work to resolve this issue. If you have any further questions or need additional assistance, please do not hesitate to contact our support team directly at ***************
  - Way Team

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21779596
  
  I am rejecting this response because:

  I have been using technology for 25+ years and I am using emails, spam folders etc for a long time. I am aware of spam folders and that is the first place I checked when I did not get any confirmation on my reservation. Moreover I made my reservation through the airportsparking.com website and not through way.com. So I was looking for an email from airportsparking.com. I realized its way.com only after i saw the credit card statement. 

  Current status of the dispute is the credit card company has closed this saying, I need to resolve it with way.com. Since they did not bother to resolve it, i reached out to bbb.

  If they really want to resolve this, they have my email address, they have my credit card number too. They can issue a credit to that. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/19/2024

  Hello *******,

   

  We apologize for any inconvenience caused. It appears that you have raised a
  dispute regarding the charges. We kindly request that you retract the dispute
  with your bank or credit card provider. Upon confirmation that the dispute has
  been retracted, we will promptly proceed with processing your refund.
  Additionally, for a smoother resolution, please provide a letter from your bank
  confirming the withdrawal of the dispute. Thank you for your cooperation.

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21779596
  
  I am rejecting this response because:

  The bank has already closed the dispute. please see the attached letter from the bank.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/20/2024

  *******,

   

  We will have our customer support team reach out to you. 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21779596
  
  I am rejecting this response because: I have not yet been contacted by the business. So please keep this complaint open.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/26/2024

  *******,

   

  It looks like our team did reach out to you in regard to the dispute you filed. We have been waiting for the dispute to be dropped so we can process the refund and get this issue resolved for you. 

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21779596
  
  I am rejecting this response because: Waiting for way.com to process the refund. Way.com wanted a letter from the bank saying dispute is closed from their side. I have produced that letter to them and still refund is not processed. i request way.com to contact me and process my request. The last time they reached out to me was on 5/20 which is more than a month back.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/03/2024

  *******,

  As mentioned before out team did reach out to you on May 20th, we attached the screenshot for your reference in the past conversation. Unfortunately, we are unable to process your request for a refund with the pending dispute, the credit card company blocks us and we are unable to make any changes on our end. Unless you drop the dispute we can't move any further with your request for the refun. 

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21779596

  I am rejecting this response because:
  

  way.com continues to misrepresent facts. The credit company company has said that the dispute is dropped and they have even provided a letter to that effect. i have shared the letter with way.com. However way.com continues to say dispute is still open and claim that they are unable to process the refund. 
  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/10/2024

  *******,

  The correspondence received from your bank indicates that, after reviewing the evidence, they have decided not to uphold your dispute. This implies that our team has provided your credit card company with all the requested information. Consequently, it appears that the resolution of the dispute was not in your favor.

   

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21779596
  
  I am rejecting this response because: way.com accepted its their mistake and theyll credit me back. However now they have changed their tune. Overall just I suspected way.com is not an honest business and I request everyone to avoid any business with them. 
  
  Sincerely,
  
  ***********************