Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 28 January I reserved parking through way.com for **** drop off of my car at a parking lot near the ******* airport. When I arrived and the arranged vendors place of business the parking lot was blocked off. I honked repeatedly attempted to knock on business door but lights were out. The gate was blocked by a car and it was impossible to park. I notified way.com customer support through their live chat but was repeatedly disconnected. I then sent an email with a photo of the gate blocked and a description of the event and what was done to attempt to receive service. Their customer support ignored my concerns and stated because it was after my appointment time of **** they would not honor my request. Original email was sent at **** with photo attached date stamped ****. Photo was taken after walking around lot for several minutes attempting to find anyone. In the photo you can see lights off in the building and a car blocking the gate. I replied to email and called asking them to please review the information provided and asking if more information was needed. There phone support told me they would not help and that the emailed reply I had sent would be reviewed. I then received an email and was told that vendor that service was booked through is stating that they were open so no refund would be assigned. They did not care that supporting photo was submitted and as a customer I honored my side of the contract they did not. Not only was I left paying double through the airport parking lot I was left paying for a service that was not provided. The whole experience was horrible and I would not recommend this organization.

  Business Response

  Date: 02/06/2023

  Hi *******,

   

  We are extremely sorry for the experience you had at our partner's parking facility. Thank you for bringing this to our attention. Could you please send us an email in detail with the pictures you have and screenshots of your chat attempts with us? Please send the email with the subject line "Review" to **************** We will review the issue and get back to you at the earliest with the best possible solution. We sincerely apologize again for any inconvenience caused. Thanks for your patience and understanding.

   

  - Way Team

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Way.com to reserve parking at the airport in my city, *******. I used one of my emails to make the reservation, I received an email from way.com saying that I had to download the app to confirm my reservation. I used the link on the email they sent me to set up app. During the app set up name and phone number were asked. During the setup process the app captured that I had an account and asked if this was me , I replied yes. When the set up was complete I went to the section that listed your active orders/reservations and found no reservation. Since there was no reservation listed I proceeded to make another reservation for same date and time. I used the 2nd reservation I made and parked at my desired location. When I returned rom my trip 3 days later realized via my bank statement that I had been charged by way.com for the 1st reservation that never appeared on the app. I contacted the company immediately and spoke with 2 mangers and they stated that this was a mistake by me because I used a different email account. Apparently I had used way.com in the past and was listed with one email account that the app picked up but there was another account with a separate email that was not listed in the app. I explained my case that this is a problem with their app and their operating system , it should be able to list all accounts that you have. The 2 mangers on day 1 did not offer any solutions and asked me to talk to a 3rd manager. I spoke to the 3rd Manger and he said they same thing. I want to be fairly treated, I used their app to park and was not aware of the 2nd account and I would like a refund or a credit , which is what I asked and they did not accept this. Please provide any assistance or guidance.

  Business Response

  Date: 01/31/2023

  Hi ********,

   

  We are sorry to hear about your experience while booking your reservation with us. We see that you have made two different reservations for two different lots with different emails as well. Please understand that we are liable to pay to the lot for each spot allocated to us and if it was not used by the customer due to any personal reason, it will be considered as a no show by the facility and will charge us for the same if refunded as per the contract we have with them. So this is not a mistake by the app. Our app identifies the customer by their unique email which is used for logging in to their account. If logged in with a different email that will be considered as a different customer. In your case, all the information given is different for these accounts and the booking is also for different lots and if you have attempted to re-book the same reservation as you were not able to find out the first one in the app, then logically the second one should also be the same. By considering all these facts, unfortunately, we cannot offer you a refund at this moment. We apologize for any inconvenience this may have caused.

   

  - Way Team

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18952129
  
  I am rejecting this response because:

   

  Please understand that at this point , its not the money that concerns me but the fact the your business has a failulty app *** i would like other customers like myself to not suffer with such frustration and inconvenience. After reading your email response,  I proceded to delete the app from my phone and again download it from the app store. When i was in the process of signing in to the app i was promted to eneter my phone number, after i did this it automatically captured my old email and not the email i atte.oted to make the reservation with ...my pont is that if the app identifies me qith a unique email that's great ....but it should also be able to identify all my different unique accounts in the app in case the customer , as I did and I own that part , forgets that they had another account with Nother email. Further the what would prevent this is to have the customer have a response from tour company with a email Confirmation without having to use the app. .y email didn't have a unique number. Again , I am just trying to primary protect other customers and of course get myself fair and just service.  

   

   

   

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/09/2023

  Hi ********,

   

  As per your request and as a one time courtesy, we have initiated a credit refund to you that can be used for your future reservations with us. We look forward to work with you in the future without any hassle. If you need any assistance in future, please reach out to us at *************** or ************. 

   

  - Way Team

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/25/22 I paid Way to park from 11/27-12/7 at Motel 6 because there was a free shuttle to the airport and the price was reasonable.12/7/22 I returned to the airport and shuttle would not pick me up. (Email detailing the interaction is attached.) When I called Way, I was instructed to get an Uber and they would reimburse me.12/10/22 I sent the email requesting reimbursement and received no reply 12/22/22, 12/28/22, 1/3/22 and 1/13/23 I followed up requesting a reply and still have not received one. The amount of time and effort this has taken with no acknowledgment is infuriating. They told me to expect a service, they acknowledged that I didnt receive that service, instructed me Id be reimbursed and now they have completely ignored the request they told me to submit. At this point, I want reimbursement for the entire transaction and not just the Uber ride.

  Business Response

  Date: 01/16/2023

  Hi *****,

   

  We are extremely sorry for the delay in responding to you. *****, who is handling your file is on leave since last few days. Please understand that shuttle service is offered as complementary to all bookings directly by the lot to the customers and we do not charge anything from our end. However, we totally understands your frustration and we always look into our customers issues seriously. For shuttle issues the maximum we can offer you is a 20% cash back of your total order on your card since you have submitted the Uber receipt as per our shuttle policy. Also, as a gesture of goodwill we would like to provide you a discount coupon that be used multiple times on your future orders with us. Please let us know if you wish to proceed with the same. Again, we apologize for any inconvenience this may have caused. Thanks for your understanding.

   

  - Way Team

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18814045
  
  I am rejecting this response because:

   

  In no way is a 20% discount acceptable at this point and blaming this on ***** is nonsense. I guess you havent gone back at the case and reviewed the communication because ***** has responded to me several times but did not have the authority to make it right. I needed to get to my dog who could have been dead after being hit by a car. ***** did the right thing at that time as she has continued throughout my correspondence. She escalated, you ignored time and time again. If I had been reimbursed after the first time I reached out, everyone would be hearing me praise Way and recommend you. ***** served you well. Now you want to throw her under the bus?? The way Ive been ignored and required to put in hours of follow up is unacceptable and your 20% discount offer is insulting. Its pathetic that youve consistently disregarded my many messages & then reply in less than 24 hours to a BBB complaint. Be better to your customers AND your employees.

  Sincerely,
  
  *********************

  Business Response

  Date: 01/24/2023

  Hi *****,

   

  We are really sorry for the miscommunication. We never meant to blame ***** for anything rather we appreciate her for being empathetic and kind to our customer. What we intend to convey you is your case was assigned to her bucket and unfortunately, it remained unnoticed for a few days since she was on leave. As per our system, only one agent is supposed to handle a file unless it is assigned to someone else. It is not either her mistake or our mistake. As per our shuttle policy, we are not liable for any non-operable, late or third party payments including Uber, Lyft or **** services processed during your travel. We also see that ***** has offered you a $15 credit for future use which was denied from your end. Please understand that this is the maximum we can do as a one time courtesy for something that is we are not responsible for. Hope you can understand this matter.

   

  - Way Team

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18814045
  
  I am rejecting this response because:
  

  Your representative from your company instructed me to call an Uber and told me I would be reimbursed. I asked her to send it to me in writing in anticipation of this nonsense. Now I want your company to keep your word to me.  

  Your message says that ***** was out for a few days and thats why I didnt receive a reply but that is not true. ***** submitted my receipt for approval almost 2 months ago and she couldnt get any response until I filed this complaint with BBB. The offer of $15 in my account is not acceptable. That is not what your company told me to expect. Im hoping to resolve this without going to small claims court but I do intend on getting the reimbursement your company promised to me. I hope you understand my position.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While my problem is very small, ** hoping for some investigation to happen per other reviews on this app. When a glitch happened in the app that did not allow me to log in, I was left stranded for some time with my one year old baby at the airport. This resulted in extra fees (minimal at 14 dollars) undeniably a result of their lack of ability to access the app. Upon contacting the company they denied the ability to extend reservations in the app, and took no responsibility for leaving me unable to contact the shuttle resulting in additional fees. They then stated that there is actually no ability to extend reservations, which is directly contrary to the information given in their automated messages. When I asked to speak to a manager I was hung up on. My issue is minimal, but Im hoping the BBB will investigate them for the false promises (such as promised refunds) that countless people have stated in their reviews. Now that *** had this experience with them, I can only imagine what other supposed offers they then say are not offerings from their company.

  Business Response

  Date: 01/16/2023

  Hi *******,

   

  We are really sorry to hear about the inconvenience you had while using our services. Please understand that we are a third party online market place and do not operate any of the facilities listed in our website physically. For some parking facilities, they won't honor and extended reservation through our app instead they prefer to pay them directly as per their rates. We are unable to find the resource that gave you the information which states an extension is possible via online for this lot. Please note that we have provided all the required information through the confirmation email sent to you and if there is an option to extend the reservation, that will be included in that email. Also, we are ready to provide you any information if you required assistance before checking out. Unfortunately, we cannot issue a refund for this issue as it is not a glitch from our end. The maximum we can offer you is a discount that can be used multiple times on your future reservations with us. Please reach out to our support team at *************** for further assistance.

   

  - Way Team

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18806403
  
  I am rejecting this response because: this was absolutely a glitch on your end. The app refuses to allow me to login, leaving me stranded at the airport with my baby. This has been repeatedly stated, as well as I both emailed and called about this complaint. When I emailed (during the issue), I got no response. I called after I resolved myself and paid the additional fees, to which your agent told me I should have called (while on my international flight). They are the ones that then proceeded to tell me that I wouldnt have been able to extend my reservation regardless. Your faulty app in the moment directly caused this issue, not anything else.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/24/2023

  Hi *******,

   

  We totally understands your frustration and we are really sorry to hear about your inconvenience caused by this issue. We have checked our system for any email communication from the email **************************** but unfortunately, we couldn't find anything. Could you please confirm whether you have reached out to **************** Please understand that you were unable to extend the reservation through the app because of the reason that the particular lot doesn't honor such extensions. If you wish to speak with one of our agents/ managers regarding this issue, please reach out to us on ************.

   

  - Way Team

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18806403
  
  I am rejecting this response because: The message was sent through the support request. I have received no acknowledgement of this request. I also, in real time left a review in the apple App Store as I saw no other way to reach your support. The inability to extend should be clearly noted in your policy. I have multiple messages from you saying I would be able to extend. If this is not a possibility, it was falsely advertised.

  Ill add that when I did call directly about this issue I was put on hold and hung up on. 

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18806403
  
  I am rejecting this response because: Message that directly says that I can extend in the app attached.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com/refer offered a referral fee of $100 (it looked like dollars - not credit for services) for both my friend and me if my friend downloaded the app and used their services, which she did (she bought gas with the app.) We didn't get $100, even in credit, we each got 50 cents off our orders. They replied to my email but did not answer my question, so I called. The first agent claimed that my friend never signed up using my link (but she did, which a manager later verified.) and claimed that the "terms and conditions" explained how it worked. But there were no "Terms and conditions" on the offer page, which he reluctantly admitted after I asked him to show me several times. After multiple requests to speak to a manager, (and threatening to contact you if they didn't), I finally got him to transfer me to a manager. He was more polite, but told me that the offer wasn't really a $100 bonus, but a credit to be broken into small amounts to be applied to several one-off purchases after my friend purchased something OTHER than gas (which was also not stated in the offer) After a long call the deal was that even though we both downloaded the app and used it, per their terms (on a totally different page NOT linked to the offer), we would not really be getting a $100, even in credit, unless we purchased every single service they offered, and none more than once. None of this was on the offer pages (I have screen shots.) We both felt tricked and embarrassed that we referred people (she did, too.) This is a dishonest and manipulative practice, if not illegal. We feel like they owe us each $100, but we would have been happy with some sort of concession. But they wouldn't even offer a token discount on the 2nd parking I paid for via their app. Do we have any recourse?

  Business Response

  Date: 01/16/2023

  Hi *******,

   

  We are really sorry to hear the inconvenience caused to you. We understands your frustration and we already escalated this issue for investigation to understand what was exactly happened. For the time being, as a gesture of goodwill we would like to offer you a 15% discount on your future purchase with us. Please reach out to *************** if you need further help on this issue. Again, we apologize for the hassle you have gone through. Thanks for your patience and understanding.

   

  - Way Team

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prepaid for 7 days parking via Way for a hotel lot near ***************. Arrived at 6:00 am on 12/31. sign located on the front desk of hotel stated that they did not have any spaces for way reservations. I spoke to the clerk who advised me that they had notified way several weeks prior that they did not have any available spaces during the time period that we had our reservation. in a panic we immediately went to the airport parking at a much higher price to be able to catch our flight. There were no phone numbers or ways to contact Way at this time. I subsequently notified them by email and demanded a full refund of our charges , they required that we produce a copy of the receipt at the airport parking which I did three days ago. They have yet to refund me or even provide a coherent response to our issue I hold way completely responsible for a massive inconvenience and additional cost associated with parking at the airport lot. Fortunately we were able to catch our flight , despite the delay caused by this company. Please advise if you are able to render any assistance dealing with this company.Confirmation No. # OGI26047142

  Business Response

  Date: 01/16/2023

  Hi *****,

   

  We are extremely sorry for the experience you had at our partner's parking facility. We have already refunded you the charges and it will be reflected on your card in **** business days. We apologize again for the inconvenience and will make sure that such incidents won't happen again in the future.

   

  - Way Team

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed and cancelled a parking reservation I made last night as I decided to take an Uber instead. Way.com does not give the option to cancel online, instead you can request and receive way bucks instead.This is a scam because my cancellation would have been processed after the start of it and I was never informed the money would not go to the original payment.For vendor's rfrence, booking is OGI26171183 for $63.38 and I will also request a chargeback with my credit card company.

  Business Response

  Date: 01/16/2023

  Hi *******,

   

  We have seen this amount has already been reversed back on your card and will be reflected in **** business days. If you need further assistance regarding this matter, please reach out to our support team at ***************.

   

  - Way Team

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18707373
  
  I am rejecting this response because:

  The vendor refunded only partially, namely $14.69. I am expecting the full amount as shown attached, so $48.69 is still missing. Their dubious commercial practices for cancelation made me change and postpone (and reduce) the reservation first so they could process it during business hours. By changing it, the credit went to way bucks instead of my credit card which was not expected nor clearly explained when signing up.

  I expect the full amount to be refunded by end of the week.

  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 01/19/2023

  Hi *******,

   

  We are extremely sorry for the inconvenience caused to you while cancelling your order with us. Your order was partially refunded due to a technical glitch that showed only the amount for your extended reservation in our system. We have refunded you the full amount back on your card and that will be reflected in **** business days. We apologize again for the hassle you had with us. 

   

  - Way Team

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had booked a reservation to this company February 5 of 2022 paid for and four to service that they were supplying was parking for airport we got to the business that we were supposed to go to and the business was full we called this company to help us find another parking They did not tell me the offer was to get the receipt for what the parking was going to cost us and turn it into him we pay 10 times the amount of for the parking than what we did in February when they excepted our cash payment. We called him on 22 December when we went to park they tried to call the parking spot that we were supposed to go to no answer the gentleman on the phone told us to get the receipt and turn it into us when we get back they offered us $21 and some change for what cost us $196 to find another parking spot. This was not in our budget for our travels that we booked in February we called the company after we got back and he said the only thing we could do was get our $21 back they shouldve told us that on ****************************************************************************************************************************************************************************************** well too bad so sad. This is not a reptile company I hope others do never use this company. I would love help to either get a full refund of what I had to spend on my pocket which was $196 Or give me credits back for future use. Because I believe I was misled from what I had to pay and what they offered me back.

  Business Response

  Date: 01/06/2023

  Hi *******,
  
  
  
  We are extremely sorry for the experience you had at our partner's parking facility. Please understand that we are a third party online market place and do not operate any of the facilities listed in our website physically. However, we are unable to find any reservations under the email *********************** Could you please share the confirmation number so that we can review the reservation and get back to you? We hope to hear from you soon.

   

  - Way Team

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously filed my complaint about way.com switching my reservation automatically after I made the reservation to primepark *** location. My reservation number is OGI25911668. I thought overpaying is the only issue, however, when we picked up our car on December 31st. We found our car got scratched in the parking lot. They apologized to me but refused to give me the name of the staff who delivered my car. part of the car body got yellow paint from another car (my car is grey). This is unacceptable, I have contacted the business, and I have not received any response. I request way.com do an investigation, and meanwhile, refund our total parking fee. Please note, this place has 1.3 of 5 ratings on google.com review. However, it is a five star on way.com. I suspect way.com filter reviews to promote the business. This is not acceptable either. I am requesting the full refund for this reservation + the way.com credit I have to pay for the extra fee at the parking place ($54 cash). Please refer to my previous complaint. It is really a nightmare for me to be switched to this parking ********* will not use them anymore, I urge way.com do an investigation as well. Please check their google.com reviews.

  Business Response

  Date: 01/06/2023

  Hi Boning,

   

  We are extremely sorry for the inconvenience caused to you. As we already mentioned in our previous conversation, we do not operate any of the facilities directly and cannot be held liable for the issues with them. However, we will try to help you at our best within our limitations. Could you please share a police incident report for the damage to your vehicle? We will review it and get back to you. 

   

  - Way Team

• Initial Complaint

  Date:12/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise they will match and beat any competitors price by 25%. I called and the customer service rep said that it was no longer valid. I sent an email to the company and they say I have to send in a copy of the competitors price and theirs for the exact same location (parking at ***) which I did. They now say I need to pay the higher price with Way and after I get back from the trip they will give the 25% in something called Way Bucks. This is not even price matching and Way Bucks are not beating the competitor price by 25%. The restrictions make their offer false advertising.

  Business Response

  Date: 01/04/2023

  Hi *******,

   

  We are sorry to hear about your inconvenience in getting price matched. We have send you a detailed email that is explaining how exactly the price match works. Kindly go through it and let us know if there is any more information you require from our end. Thanks for your understanding.

   

  - Way Team

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18659464
  
  I am rejecting this response because: They are not honoring their advertisement to beat their competitors price by 25%, only offering their higher price on a matched item and then later in the future (after trip is completed) something called Way Bucks that is apparently also for a limited amount not complying with the offer.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/12/2023

  Hi *******,

   

  Please refer to the terms and conditions of this offer that we have sent to your email. It is mandatory to have a booking with us and to follow the conditions to get the advertised offer. If you need further clarification, please reach out to our support team at *************** or ************.

   

  - Way Team

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18659464
  
  I am rejecting this response because: Doesn't meet their advertised offer of beating their competitor's price by 25%. Have to pay for their non-matched price and after the trip get something called Way Bucks. 
  
  Sincerely,
  
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