Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an airport parking reservation (paid $111.67), but the morning of my trip the airline cancelled my flight due to the snow storm where I live. I called to cancel the parking, but they refused to refund me because I cancelled same day as my reservation was to begin. The issue is that my reason for cancelling was not my fault or in my control. Due to the holidays there were no flights to rebook for two days out, making the parking reservation useless.

  Business Response

  Date: 01/05/2023

  Hi ******,

   

  We are sorry to hear about your experience due to flight cancellation. Please understand that as an online third party market place, we are liable to pay to the lots for the spots allotted to us as per the contract we have with them. If a customer wants to cancel a reservation after their check-in due to any personal reason which is against our cancellation policy, unfortunately we are not able to refund them due to this reason. However, we totally understand that this is an unexpected situation and not at all your fault. Could you please share us a screenshot of any emails or messages that you have received from the airline about the flight cancellation? We will review it and get back to you. Please keep in mind that the maximum we can do is to offer you a credit after deducting the charges for one day that can be used for your future reservations with us if valid documents are provided. We hope you can understand our position in this matter and hope to hear from you soon. If you need any further help, please reach out to us on [email protected].

   

  - Way Team

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On nov 22, 2022, I lost my credit card with my ID on it someone used my name and my card to make a reservation for airport parking, I called them and emailed them and said that my card was used for fraudulent activity but they said they couldnt refund me or help me because its company policy.

  Business Response

  Date: 01/04/2023

  Hi *********,

   

  We are sorry to hear about your experience due to the fraudulent activity as you have mentioned. Please understand that we are a third party online market place and do not operate any of the facilities listed in our website physically. So we are liable to pay to the lot as per the contract we have with them for the slots allotted to us. That's why our cancellation policy states that we cannot initiate any kind of refunds after the check-in time. Your situation is unique and we totally understand your frustration. But unfortunately, we are not authorized to initiate a refund without valid documents that supports your claim. We appreciate your understanding in this matter and apologize for any inconvenience this may have caused to you.

   

  - Way Team

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is *********************** and I booked parking through the site way.com. I was told when I purchased the parking that I would receive a full refund if I cancelled my order 24 hours in advance. After calling the hotel to confirm my parking, I was informed that the hotel doesnt even offer parking anymore and that I need to get a refund. I contacted way.com and they informed me I can only receive my refund in way bucks. When purchasing I was never informed I would only be able to be credited in this way. Also, I believe I deserve a complete refund since the service I paid for is not even legitimate. I cannot use waybucks to book any other service because I live in an area where it doesnt benefit me. There is nothing I could spend them on. So my money is going to just be sitting on some account unless I receive an actual credit to my checking account. They cant scam people out of their money like this. It is also guaranteeing them more business in the future which is just wrong. If I dont want to use their service I shouldnt have to. They changed their refund policy and I just would like an actual refund not useless way bucks that make my money worthless.

  Business Response

  Date: 12/21/2022

  Hi ******,

   

  We are really sorry for the inconvenience caused to you and would like to clarify a few things regarding the refund. We see that your initial reservation was cancelled from your end and received the amount in Waybucks but we are always ready to reverse it back on your card as per your request. But in your case you have utilized the Waybucks and and booked a new reservation and that might be the reason you were denied a refund back on your card by our team member. However, we see that the new order was also cancelled by your end and technically the Waybucks will go back to your Way account again and we are able to refund it back on your card at this point. We have reversed the refund back on your card and that will be reflected in **** business days. Thanks for your understanding.

   

  - Way Team

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com is giving me the run around about a refund for cancelling a parking reservation. They claim they refunded it to my account yet my bank has stated several times it was not refunded. Way.com transaction #OG125663576, Total: $161.20 on November 25, 2022.

  Business Response

  Date: 12/16/2022

  Hi **********,

   

  Please note that we have already refunded you the amount paid to us on November 25th to the card ending ****. It may take up to 10 business days to reflect back on your card. We have attached a receipt of the same for your perusal. Please contact your bank with this receipt for further help as we see a full refund from our end. Thanks for your understanding.

   

  - Way Team

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/22 I paid ****** for parking at ***************. I saw that there were high rated reviews for this location but was unable to find the business on ****** (which should have been my first red flag). When I arrived, there was a car blocking the entrance if you call it that - there was no clear driveway or storefront. I think there was a printed sign hanging over the gate to the parking area. At first, no one was visible on the lot, then a man came and motioned me through to the parking area. Cars were parked every which way and blocking each other - there were no designated parking spots, I think it was gravel. It looked like an old auto yard. Another man came out and told me to leave the car right there in the middle of the lot and turn in the keys at the front. I was confused - I did not realize I would be leaving my keys as this is highly unusual and most of the *************** parking is self-park with shuttles that pick you up. I was not comfortable leaving my keys with this company as it appeared to be not established and I was especially not comfortable leaving my car and keys knowing that I could not find this business online independent of Way.com when I searched. I knew my return flight was getting in late at night on a Saturday and I was also not going to feel safe returning to this business or getting dropped off by a shuttle late at night by myself as a solo traveler female. The men were very understanding when I asked to cancel the reservation and were very nice - I just did not feel at all comfortable with the safety of my car in this location or dealing with a business that did not appear to be fully established.

  Business Response

  Date: 12/19/2022

  Hi *******,

   

  We are extremely sorry to hear about your experience with our partner's parking facility. Please understand that we are an online marketplace and we do not operate any of the facilities listed in our website physically. All the information provided in our website are by the concerned lots itself. However, we totally understands your concern and we always look into our customers issues seriously. Thanks for bringing this incident to our attention. We have escalated this issue to our internal management team and they will investigate on it with the lot to make sure that such incidents won't happen again in the future. As a gesture of goodwill we would like to offer you a 15% discount on your future orders that can be used multiple times. We apologize again sincerely for any inconvenience this incident may have caused to you. We look forward to work with you without any hassle in the future. Thanks for your understanding.

   

  - Way Team

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18574891
  
  I am rejecting this response because I have requested a refund. The service provided did not meet my expectations on the basis of personal and property safety.  Thank you.    
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/06/2023

  Hi *******,

   

  Unfortunately, we are unable to initiate a refund for you at the moment. As we do not operate the facility directly, we cannot be held liable for the issue that you might have felt about the property. We have already mentioned about this in our terms and conditions and cancellation and refund policy. Please reach out to the facility directly for a refund for this issue or if they can send us an email to initiate a refund as per your request, we will process it for you. Kindly understand that we are liable to pay to the lot for each slots allotted to us and they won't accept any refunds after the check-in time until and unless it's a facility issue with valid documents or proofs. We apologize for any inconvenience this may have caused to you.

   

  - Way Team

  Customer Answer

  Date: 01/09/2023

   
  Complaint: 18574891
  
  I am rejecting this response because it is unacceptable to me. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/12/2023

  Hi *******,

   

  We apologize for the inconvenience caused to you but unfortunately, we regret to inform you that we cannot initiate a refund for this issue without the approval of the lot. We appreciate your understanding on this matter.

   

  - Way Team

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18574891
  
  I am rejecting this response because it is unacceptable to me.  Thank you. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Off site airport parking .Flight cancelled so we didnt need the parking .Called to cancel and was told I couldnt .I even told them to charge me for one day and cancel the rest but they would not listen .Very unprofessional and will NEVER use there service again Total scam and ripoff

  Business Response

  Date: 12/19/2022

  Hi *****,

   

  We are really sorry to hear about your experience with us. Please understand that Way is only an online market place and we do not operate these facilities directly. We are liable to pay to the lot as per the contract we have with them and if a customer wants to cancel a reservation due to any personal reason we are not allowed to reimburse as it costs a loss of spot allotted to us by the lot. We have specifically mentioned these in our terms that we do not offer a partial refund as we have to fully pay to the lot for a spot as per the contract. However, we totally understand that this is an unexpected situation and  is not at all your fault. Please send us a screenshot of any emails or messages from the airline that shows your flight cancellation. We will review it and get back to you with the best possible solution. Thanks for your understanding and patience.

   

  - Way Team

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18571669
  
  I am rejecting this response because:as far as we are concerned we were misled with your services.  There was NO attendants, NO shuttle service, NO security whatsoever.  All you have is an abandoned parking garage.  I was not going to leave my car where there we NO services.  We have used MANY offsite parking facilities and yours BY FAR is the WORST.  When we arrived there were approximately 10 cars in the entire lot.  We drove around looking for anyone to talk to with no luck.  We called your phone number and got absolutely NO help whatsoever.  I might as well park my car on the side in the road.  Your space is a complete joke.  And your customer service is appalling.  We had a reservation for 15 days.  I told the person who finally answered the phone to charge me for one day and cancel the rest.  That seems like a great compromise to me.  Your getting paid for doing nothing which is exactly what you are giving me.  ABSOLUTELY NOTHING.  How can you have a facility with NO attendants ???  It is a TOTAL SCAM and i demand a refund.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/21/2022

  Hi *****,

   

  As per your initial request you have mentioned that you need a refund due to flight cancellation. But now you are just notifying us that it is a facility issue. We have requested you to provide a proof of flight cancellation to help you with the request. Unfortunately, it was not provided and barely blaming our company as scam without any valid proofs to document your claim. So we have no choice of offering you a refund at this moment because of these reasons. We are sorry for the inconvenience.

   

  - Way Team

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18571669
  
  I am rejecting this response because:
  Our initial flight was canceled and we were able to change our plans to a different time.  My problem still existed.  Your facility is a JOKE.  NO attendants, NO security, NO shuttles.  It is an abandoned parking garage with NOTHING.  It is a SCAM and it ***** rhat you bill it as an offsite option.  We use offsite parking quite a bit, and we have NEVER run into issues with ANY other parking site.  I will continue to express my frustration, especially as I offered to pay for the first day.  Just refund me for the rest.  That is NO reason except pure GREED to not comply.  Your company is a EMBARRASSMENT and should NO longer be in business.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used way.com to reserve an airport parking but due to the airline changing the flight schedules, I no longer need the parking spot. Whole I made the reservation, the cancellation policy was clear that I get refund if the cancellation is more than 24 hours before the scheduled parking time, but it was not clear that the refund is not credited back to the credit card, but refund with their point system. Since I intend not to use the app for future reservation, the points are useless to me. I am complaining that the refund should be the original payment method, not their points.

  Business Response

  Date: 12/14/2022

  Hi *******,

   

  We are really sorry to hear about your inconvenience while booking with us. Please note that as per our cancellation policy, when a customer cancels a reservation online they will be immediately refunded as credits/Waybucks that can be used for their future parking. This policy is actually made for the convenience of customers who wants to change their reservation and make a new booking but do not want to wait for the normal refund processing period of **** business days. But we always have an option to refund it back on their card anytime as per the customer's request and you can reach out to us for cancellation or Waybucks reversal back to your card through our email [email protected] or call us on ************. We are unable to find any reservation under the email ********************* Could you please share us with your reservation confirmation number that starts with an OGI so that we can reverse the amount back to you? We look forward to hear from you soon.

   

  - Way Team

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an Airport offsite parking with this service from the 24th to the 29th November 2022. According to the description on their website, the parking was supposed to be self-parking. When I went there I discovered I was supposed to leave the keys. The parking was completely different than what they had in the images. And the parking reviews on other sites like yelp and ****** were completely different than what from the created reviews they have on their website.I decided to delay my flight and got my car 30 mins to 1 hour from my reservation the parking told me that I should be charged for one day. However, Customer support for this service continued to push that if the reservation date has passed, I should be charged the full amount of the whole period and refused to refund me for the days I didn't utilize the parking for.

  Business Response

  Date: 12/13/2022

  Hi *****,

   

  We are really sorry for the inconvenience you had at our partner's parking facility. Please understand that Way.com is only a third party online market place and we do not operate any of the facilities listed in our website physically. We rely upon the information provided by the concerned lots in our website and we advise our customers also to go through it before proceeding to check out. As per our cancellation policy, we do not have a partial refund option after the check-in time as we are liable to pay to the lot as per the contract we have with them. However, we totally understand your frustration and we always look into our customer's concerns seriously. We see that the charges has been disputed from your end and because of that we do not have access to your funds as it is kept on hold by your bank. Please reach out to our dispute team if you wish to resolve this issue with us at the earliest. You may also have the option to wait for the bank's decision which may take up to ***** days. Thanks for your understanding and patience.

   

  - Way Team

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18559486
  
  I am rejecting this response because:

  They have sent their cancellation policy to the bank and the bank said that based on this policy the bank will not be able to dispute the payment and they advised me to contact the bureau. This is just another attempt by this completely dishonest business to evade issuing a refund.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/19/2022

  Hi *****,

   

  We totally understands your frustration and we are ready to help you as well. But we have seen that you have not responded with the documents requested by our dispute team. We have also attached a screenshot of your email conversation for review. Please understand that we do not have access to your funds until the dispute is dropped or decided by the bank to rule in which party's favor. In order to assist you with the next steps of initiating a refund, we request you to please share the information we requested and we will guide through the next steps. We look forward to hear from you soon.

   

  - Way Team

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18559486
  
  I am rejecting this response because:

  
  

  Here is the receipt you are asking for let's do the communication here please!

  I have also attached a proof of your lie about the financial institution holing the funds from the statement of the previous months
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/21/2022

  Hi *****,

   

  Unfortunately, since you have not provided us with the documents we have requested,we are unable to consider your request for a refund. If you need further help on this issue, please reach out to our dispute department.

   

  - Way Team

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18559486
  
  I am rejecting this response because:

  The documents requested are in the previous message. I know you are a completely dysfunctional business but I guess you can read

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/10/2023

  Hi *****,

   

  We have passed the documents to our dispute team. Kindly reach out to them to help you with the next steps to initiate a refund.

   

  - Way Team

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,Thank you. On December 8, 2022 I used Way.com to pay for airport parking at the ****************************** **. I made my parking reservation via Way.com. My Confirmation Number is: OGI25807568. The contract shows/showed that I am parking one automobile from December ****, 2022 at a total cost of $90.22. However, on my banking statement I notice a Pending Charge of $180.44 or twice the cost of parking one automobile for the same days. The latter is obviously a MISTAKE. I contacted Way.com hoping to resolve this issue. However, the ************* personnel showed ZERO Compassion nor desire to resolve this issue. A more reasonable and reputable company would see that a error was made and refund the double charge. Not Way.com. I, as a consumer, see the latter as Customer Abuse. Therefore, I am requesting that the Better Business Bureau intervene to help me secure a refund of $90.22. They are basically taking money from me while knowing that there is an error or mistake on my part or on their site or with their software.Also, I am asking that Way.com be placed on a WATCH LIST of some sort. This is total abuse and they should be investigated for such.Respectfully,*************************

  Business Response

  Date: 12/14/2022

  Hi *****,

   

  We are really sorry to hear about your experience with us. Please note that we are unable to cancel double bookings after the check-in time as per the contract we have with the lot, we are liable to pay to the lot for two slots allotted to us if in case customer wants to cancel it after their check-in time. It creates loss for the parking lot as they could have accommodated another customer in the same slot if unused and they expect us to compensate for it. For this reason, we always notify our customers from our end if we suspect a double booking made by mistake by any of our customers. We have attached a screenshot of the email send to you about this double booking but unfortunately, was never heard from you. At this point it is really difficult for us to process a refund to you for the double booking. Hope you understand our position in this matter and again we apologize for any inconvenience this may have caused.

   

  - Way Team

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18549702
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/17/2022

  The Vendor, Way.com, followed up with an email,  an email that they THE VENDOR should have sent you, promised to refund the SAME DAY OVERBOOKING.  I will agree to release the complaint when I have received my funds.  

  Business Response

  Date: 12/21/2022

  Hi *****,

   

  We are sorry for the inconvenience caused to you. We totally understands that double booking happens by mistake. But we denied a refund initially a per the instructions we have received from the lot as it costs them an additional slot allotted to us which could have been booked by someone else. However, we understand the innocence of our customers in such situations and for helping them one of our team members will reach out to them through email to notify about this issue and they will review it and cancels the double booking upon the request from the customer. We have seen that one of your orders has already been cancelled by one of our team members and refunded back to you. We hope that the issue is resolved now and we look forward to work with you without any hassles in the future. Thanks for your understanding.

   

  - Way Team

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I thank, and appreciate that the Business agreed to refund me for my/the honest mistake of double booking a parking space.  I regret any inconvenience my mistake caused.  I have received my refund of $90.22 which was credited back to my account.  Again, thank Way.com.  Also, thanks to BBB for your assistance.  

  Happy Holiday's and Merry Christmas and Happy Hanukkah to all.  Best.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an airport parking through way.com at the Rodeway Inn airport parking lot. However when I reach the place I was turned away because the parking is completely full. The manager told me that they repeatedly asked *** to close down the listing but it didnt happened and they ended up turning many people away on that day. After I was refused service, I had to ask my friend to park at their place because I couldnt find any other alternative parking lot due to time constraints (my flight was within 30 mins). When I contacted Way, they first told me that they need the business to confirm that I was indeed turned away on that day but they couldnt call the business and there were no complaints at all from that day. But I later learned that the parking lot received many phone calls that people are in my exact situation. After many email, *** learned that I didnt park at an alternative parking lot, and they used the excuse that I can only get my refund if I can provide alternate parking receipt, even if the manager at the parking lot confirm that I didnt park there. I have submitted a charge dispute and also report this business to the federal trade commission and also here.

  Business Response

  Date: 12/09/2022

  Hi ******,

   

  We are extremely sorry for the experience you had at our partner's parking facility. Please understand that we do not any operate any of the facilities directly and are liable to follow the instructions from the lot. Lot full issues are usually reported by the customers when the lot fails to update us prior to the *********** if they update ** by last minute. However, we understand your frustration and we are concerned about all our customers and look into their issues seriously. We have initiated a full refund back on your card and that will be reflected in **** business days. Again, we apologize for the inconvenience caused to you because of this issue. Thanks for your understanding and patience.

   

  - Way Team