Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have included 2 screenshots of my email confirmation and where the link in the email takes me to find more information about the booking. As you can see in the screenshot the link provides no further information. Here is the booking Confirmation No. # OGI49934114 received January 17th for parking dates February 15th to 23rd. The link in the email provides no further information about extra charges depending on the vehicle.Secondly a 2007 ****** outback is not an SUV. The car is built on a sedan chassis not a truck chassis. I would like a refund of $41.40 for the charge I should not have been assessed. I do not want way dollars or credit for future purchases I do not want to use this business anymore. The extra charge was not clearly listed when I made the booking nor was the possibility of an extra charge made clear in the confirmation email.

  Business Response

  Date: 02/20/2025

  Dear ****,

  Thank you for reaching out and providing additional details regarding your recent booking with Way. We apologize for any confusion and inconvenience this situation may have caused.
  We have reviewed your booking confirmation and the information on our website. It does state that to view all booking details, you need to download the app, which provides comprehensive information, including any extra charges that may apply.
  As per our policy, there is an extra charge for SUVs, which varies by location. Many of our lots do consider the ****** Outback to be an SUV. We understand that this classification may have caused some confusion and that it may not have been clear during your booking process.
  We appreciate your feedback and will work on improving the clarity of our communications to ensure such details are more transparent in the future.
  If you have any further questions or need assistance, please do not hesitate to contact us. We value your feedback and strive to improve our services continuously.
  Thank you for bringing this to our attention.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22966009
  
  I am rejecting this response because: I have downloaded the way app. When I click on the link you provided in the original email, I have included a screenshot, it takes me to the screenshot I have provided. As you can clearly see there is no further information provided about a possibility of an additional charge. If you would have clearly provided the information in the original email I would have canceled my reservation. I would like a refund for the extra $41.40 I was charged. I don't want way dollars or anything else. A refund for $41.40.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 02/24/2025

  Hello ****,

   

  We understand your frustration regarding the additional charge and apologize for any confusion it may have caused. Please note that as per our previous communication, we are unable to process a refund for the extra $41.40. As mentioned before, it does state on our website that an overcharge fee may be applicable. We strive to provide transparent information about any potential charges, and this information is available on our website.
  

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22966009
  
  I am rejecting this response because:
  The information about the possibility of an extra charge because of vehicle model was not provided in the confirmation email. I have included a screenshot of the email which does not show the information. I have also included a screenshot of the link provided in the email which does not provide anymore information about possible extra charges. I also have the app on my phone and the link did not make the information about an extra charge show up in the app. I would like a refund for $41.40 for a hidden fee that was not communicated to me.
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased covered valet parking through way. When I got to the location they did not have covered parking available and my car was parked outside ( would not have booked if I knew it was the case). Regardless, per the purchase description if there wasnt any covered parking I would get a partial refund. However, way is only willing to refund me credit and refusing to refund me to my credit card. Ive uploaded picture of the description.

  Business Response

  Date: 02/20/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused by the lack of covered parking at the location you booked through Way. We understand your frustration and want to assure you that we have processed your partial refund back to your credit card on February 19, 2025. Please find the attached receipt as confirmation of this transaction. Should you have any further questions or concerns, please do not hesitate to contact us. We appreciate your patience and understanding in this matter.
  Thank you for choosing us for your parking needs.

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered airport parking online. When I arrived at the lot the gate was blocked off and there was no attendant there to greet me. I parked and walk to the shed where the attendant was. I told him I had a reservation and asked him could he move the cars so I could pull into the lot. He proceeded to tell me that the shuttle drive has an extended wait over 30minutes which on the website is advertised 15-30min. Things happen and they were short a driver. My complaint is that the attendant was turning me away saying it would not be worth the wait and he directed me to another lot. I attempt then to cancel my reservation but could not so I asked him again could I please just park there because I cant cancel the reservation. He then proceeded to tell me no worries I will cancel it for you brought me into the office wrote down my confirmation number and insisted I leave and go to another lot and that I would get a refund. Now we are here because the Company charged my credit card and is refusing to give me a refund. If the refund was promised to me by the attendant then I should be given a refund. I would have never left lot and if I happened to need I would have never asked for a refund but it was promised to me. Also, feels like fraud because they know I can not get a refund so they collect my money and when I get there direct me to another lot, there no car in their lot leaving a open space for them to collect someone elses money. Its shady business and I would have absolutely never left the lot if I was not advised to and promised a refund. Thank you for reading and hearing my complaint!

  Business Response

  Date: 02/10/2025

  Hello Kaitlynn,

   

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience this situation has caused.
  After conducting a thorough investigation and discussing the matter with our management team, we have confirmed that the shuttle was indeed running behind schedule on the day in question. However, we were informed that no directive was given to cancel reservations, nor were any promises made regarding refunds.
  During your call with our customer service team, it was conveyed that unfortunately, the manager did not approve a refund for this situation. Without their approval, we are unable to process the refund at this time.
  We understand how disappointing this may be, and we deeply regret any frustration or inconvenience you may have experienced. Our goal is to ensure the best possible service for our customers, and we appreciate your understanding in this matter.
  To help us investigate further, could you please provide us with the name or a description of the person you spoke with at the lot? This information will assist us in addressing the issue more effectively.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22916330
  
  I am rejecting this response because: I never spoke to any manager at the call center/customer service phone line. I asked to speak to one they called yet, the service was bad and the manger and I NEVER had an actual conversation. I can abosoluety give a description of the whole situation. I pulled up to the lot and it is adjacent to a park and ride for the light rail. I pulled up but could not pull all the way because  there was ***** ***** outback blocking the way. I waited for a couple minutes assuming an attendant would show up, that didn't happen so I got out of may vehicle and knocked on what appeared to be the office ( it was a small shed to the right of the entrance). A man about 5'10 feet tall he had brown skin, brown hair, brown eyes. I can't remember exactly what he was wearing but he had jeans on.  He had some facial hair but not much he advised me ( the complaint I already wrote) then after that he physical brought me into the office got a pen and a pad and ask my conformation number. He started out by stating the first 3 letters for me on his own like he has clearly done this before he said  "OGI" then he said "what's next" I then proceed to tell him "the rest is ********" He said sorry about the inconvenience and that he will send a refund. Again, if I was never promised a refund we wouldn't be here, it the principle of the fact I was promised a refund and now it feels like I'm being told I'm a liar and never was promised. I quite surely would never take this much of  my time out my own schedule if I was not promised a refund. It is the principle not the money. 
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 02/11/2025

  Dear Kaitlynn,

  Thank you for your detailed feedback. We sincerely apologize for any misunderstandings and the inconvenience you experienced.

  
  To address your concerns:

  
  *We apologize for any miscommunication with our manager and the service issues you encountered.
  *We understand your frustration and regret any impression that we doubted your experience.

  
  As a gesture of goodwill, we will process your refund. Please allow 3-5 business days for it to be reflected in your account.
  We appreciate your patience and feedback. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely ***************** I booked parking for a cruise that me, my boyfriend , father and brother were taking. I paid $151.17 for parking because it showed there was a free shuttle from the parking to the cruise port. Once I arrived and went to check in the clerk told me there was no shuttle and she was not sure why the company kept telling people there was as there never was. There were 2 other couples there that were also trying to find a way over to the port. My father is disabled and we did not have enough time to wait for an **** to take us and all of our luggage over. I found port parking so decided it was better to find close parking with free shuttle then pay another $100 for Ubers. I tried to contact the company the day of by email and let them know that we would not be using their services as they lied about having a shuttle. When I got on my reservation it now says that a shuttle is not available currently and they have adjusted prices for the inconvenience, but I never got an adjustment for my reservation. This is not what it said when I booked the parking in October. I filed a complaint with my credit card but since my receipt did not state that there was a free shuttle on it there was nothing they could do to help me. It is insane to me that these companies can completely lie to you and have no responsibility for what they say and advertise. Had I known there was not a shuttle I would have went somewhere else- Heck I did. I did not use their services but still had to pay them. Which is insane!

  Business Response

  Date: 02/10/2025

  Hello *********,

  I sincerely apologize for any confusion or inconvenience caused regarding the shuttle service. I have included two attachments that confirm the shuttle service is currently unavailable and you would need to take an **** or Lyft.
  Please note that the service you purchased from us was not denied, so unfortunately, a refund cannot be approved. Additionally, the attachment you sent is after your reservation had ended. The shuttle at this location has been unavailable for quite a while now, so this is not a new issue. We apologize for any inconvenience you may have experienced.
  Thank you for your understanding.

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I understand I will not receive a refund, but I guess it would be as easily for me to offer parking at my home with a free shuttle to the airport then tell the customer sorry your screwed. You are an awful business and lairs and I will for sure make sure everyone I know knows that. 
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3 I arrived to the hotel that I was supposed to park my vehicle at for 3 days. The reservation was made several days in advance. When I walked into the hotel and told them I had a parking reservation they looked at me like I was crazy. I showed them the reservation and they called way.com support. They explained to way that they have no contract with them and therefore have no way to get paid and refused to take on the liability. I then drove next door to another hotel that supposedly had the same parking ability. They said the same thing to me. I then called the final hotel in the city of ********************* that supposedly offered this option. They did not answer and I was not driving there to get turned down again and waste more of my time. I made my last phone call to the parking lot I ended up actually parking in and they were aware of it and was more than happy to accommodate me. At this point is when I called way.com support and was told to give them the receipt of the new parking lot when they went me the email so they could escalate it with customer support. 45 minutes after my original reservation I finally got to park my vehicle and go on to my plans, 45 minutes late. Flash forward to 2/3/2025, I am now realizing after speaking to my credit card company that I was never refunded by the business and it was a credit from the dispute I put in that was denied and I was recharged for. At this point I now I have two ***** charges and only one refund of ***** when I should not be paying any money at all since I discussed this with customer support the day that I had all this issues start.

  Business Response

  Date: 02/04/2025

  Dear Alesxis,

  We sincerely apologize for any inconvenience this may have caused. While we do have contracts with the partners listed on our website, misunderstandings can occur. Employees may not always be informed of these contracts, or ownership changes may take place without our knowledge.
  Upon reviewing your account, we found a reservation for $50 with confirmation number #OGI49066396. It appears you have already opened a dispute regarding this charge. If you have additional confirmation numbers showing the $50 charge, please provide them to us so we can further investigate.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22895882
  
  I am rejecting this response because:

  I have already reached out to the company before submitting my better business bureau compliant and still have not received an answer. 
  

  On top of that, you think its ok that people dont know they offer the service? The app literally said hundreds of people had parked there and been satisfied. It wasnt just some front desk agent that told me they had no idea about it. It seemed like he was consulting with someone of supervisory or management as well. Unless it was week 1 for both of them those been here reviews and 4.4 rating were lies. Seems like the website still has the business up even though they expressed the lack of a contract to your service agent. Maybe you should be a bit more proactive with your partners. This does not create a positive business experience for your customers. I should never spend an hour looking for alternate options and have to spend 50 dollars last minute because its my only option. I expressed that concern to the person I spoke to on the phone and was assured I just had to provide the proof and I would be refunded. That did not happen. 
  

  And yea that open dispute case, has been open for probably almost 2 months with no communication. I did mistakenly believe my credit card companys refund was the refund from your company. That is a mistake on me that almost let you get away with it. Now that I know it was not I know I was lied to multiple times. The last correspondence on the open dispute was saying I would receive my refund in 7-10 business days. Its been much longer than that. Your agent attempted to give me credits without even saying anything. I expressed I did not want them and wanted my money back as I have said the whole time and they were quick to take the credits back but Im still waiting for my money. Until the money is in my account and I am positive that it is from this company I will not be accepting any response on this compliant. I will also wait two more days for my emails to the open compliant to be responded to before further escalation. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/10/2025

  Hello ******,

  Thank you for reaching out to us regarding the recent charges on your account. We understand your concern and have noted that you have filed a dispute against these charges.
  Please be advised that while the dispute is active, we are unable to process a refund for the charges in question. If you decide to drop the dispute, we will be able to review your request and take the necessary actions.
  If you have any further questions or need additional assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22895882
  
  I am rejecting this response because:
  the dispute is no longer active. My credit card company ruled in the favor of way.com. I also have not received a response to my direct emails from the company still(10 days later). The company told my credit card company that it was a violation of their cancellation policy but that was not what the dispute was for. The dispute was for not receiving the service expected and the unnecessary stress and time I put into finding last minute accommodations. I will resubmit via an actually person to clarify everything so this is not seen if I still continue to receive no answer from the company. I was previously told to reach out to them directly and as stated I already had reached out. Yet this was responded to and my direct emails were not. This is all still very shady.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signing up for airport parking, and clicked on the button that says "unlock benefits now" as it appeared it would save some money. I believed that the link would take me to a site displaying an amount, or terms. As can be seen in the screenshot, from a different parking reservation, nowhere was a price, or even the name of this business displayed. Simply by clicking the "unlock benefits now" button a 2.95 charge billed to my credit card, and it was set up to be a recurring payment. Calling their customer service, they don't have anyone to reach for membership questions, and I had to leave a message with their insurance department to have someone call me back, which was necessary to avoid recurring payments. To make matters worse, by clicking the "unlock benefits now" button, the parking dates were reset to begin my parking reservation prior to the current time, but that is a complaint for the parking reservation company, which I will make separately

  Business Response

  Date: 02/04/2025

  Hello ****,

  Thank you for reaching out to us. After reviewing your account, we have confirmed that you made two reservations. The canceled reservation did not show the discount, while the one you kept does show the discount applied.
  
  Please see the attached screenshot for an example reservation where it clearly shows the Way+ Sapphire Discount (10%) and the Way+ Sapphire Membership for $2.95, along with all the fees.
  
  Additionally, you can click on "View Plan" to see all the benefits of the "Unlock Your Premium Benefits."
  
  We have canceled the subscription for you, so you will not be charged the $2.95.
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I used way.com to reserve airport parking with BMI, which is now **************************. Way.com has a rating of 4.6 stars for BMI so I thought it would be safe. What I didn't know is that ****** and Yelp both have them at a 1 star rating with a ton of complaints about car thefts and illegal activity. I had issues with *** and ended up having to sue them and won. In the process I tried to post 3 reviews on way.com over the last two years, while signed in with the account I made the reservation with, and they will not post the review. Instead they gave *** my phone number today so they could call me (after missing their court date earlier in the week) and harass me about my latest complain with way.com.BMI has been on the news twice already and **** Deal at channel 9 is scheduling a third story coming soon. Way.com is going to be added into this story.Below are the links to the channel 9 videos showing how an alleged 4.6 star business is running.********************************************************************************************************************************************************************************************************************************* *****************************************************************************************************************************************

  Business Response

  Date: 02/04/2025

  Hello ***,

  Thank you for bringing these issues to our attention. We are actively looking into all the concerns raised and are working closely with the owner to address and resolve them. Our goal is to ensure a positive experience for all our customers, and we are committed to making things right. We appreciate your patience and understanding as we work through these matters.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22879437
  
  I am rejecting this response because: 
  

  My complaint is that way.com has a symbiotic relationship with crooked businesses. I booked a reservation to Park at *** (now **************************) and the reviews on way.com were all good. Every single review is good. I had a horrible experience and had to sue ***. Multiple people have sued *** which is why he opened a new LLC and is doing business under the name ************************** now. Police were involved and are at that location twice a week. ****** and Yelp both have 1 star reviews that paint a completely different picture way.com. Way.com refuses to publish my review and instead passed on the complaint to *** so they can call and harass me, after ignoring my phone calls and skipping the court dates for the last 18 months. If they are just going to pass on complaints to the lot owners then they need to remove reviews from their website since they are dishonest and misleading. Way.com is just as responsible for the criminal activity and negligence going on at these lots as the lot owner when they do not allow honest reviews. I have attached the e-mail I had going with way.com support where they admit what they do and refuse to accept any responsibility for what happened.

  
  This matter will not be settled until they allow honest, uncensored negative reviews, or remove the fake reviews. I have also passed on my complaint to the ********************************. This is about to be covered on Channel 9 news for the third time and is starting to get a lot of attention.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/07/2025

  We understand how this situation must feel for you, and we're truly sorry for any inconvenience it has caused. Please rest assured that we are taking this matter very seriously and are diligently working to resolve it. Our team is committed to ensuring that all our customers are well taken care of. Additionally, we are investigating why your review was not displayed among our reviews and will address this issue promptly. Thank you for your patience and understanding.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22879437
  
  I am rejecting this response because: This response is unacceptable. Its obvious looking at their reviews vs yelp and ******, and by looking at their response to me, that this is their policy, to reject anything that is negative and could prevent people from booking a reservation with one of their customers.

  I have tried multiple times to post a review over the last 18 months and all have been rejected. This is not a one time issue, which is obvious by looking at all their positive reviews with a problematic parking lot.

   

  it looks like theyre just going to keep responding hoping I dont respond so they can close this out. If they want to play that game Ill keep responding. But until those reviews reflect those on ****** and yelp, which they never will because theyve been censored so long, Im not going to let this go.

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 02/10/2025

  On 1/30/2025 way.com contacted *** and told them about my complaint. The same day the employee at *** doxed me on reddit, publishing my phone number and asking people to call and harass me. I was made aware of that this morning when a random person from ******** sent me a text message to let me know about it. I called BMI and suddenly the account used was deleted. Way.com has a very bad policy. They enabled this harassment, and I can't even write a review about it.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service I was told the garage provided a complimentary shuttle service... Upon arrival I was told it was only between certain hours which was an inconvenience, ok that's wrong but I'll work with it.. upon return I followed the shuttle instructions I was ignored and not picked up... Way.com should credit me for this horrible service

  Business Response

  Date: 02/04/2025

  Dear ********,

  Thank you for sharing your experience with us. We deeply apologize for any inconvenience caused. To clarify, the shuttle service is indeed complimentary and provided by our partner. The operating hours are clearly stated on our website to ensure customers can review this information before booking. I see you made a parking reservation with us, which was successfully provided. Unfortunately, we are unable to offer a refund for a service that was rendered.
  

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a parking space at a parking lot in ******* using Way.com so my husband and I could park our vehicle while traveling out of town for the holidays. When we arrived at the location, the person who was on duty said that the lot was full.Because of the unavailability of our prepaid parking spot, we had to rush to the airport and park so we didnt miss our flight which resulted in us paying $126.00 for parking in addition to the $80.08 we paid on Way.com. We asked for a refund because of the issues we experienced once we arrived at the parking lot with no success. Our request was denied. We were unable to use the service and would like a full refund of $80.08.

  Business Response

  Date: 01/22/2025

  Hello ******,

  Thank you for reaching out to us regarding your recent experience with our partner. We sincerely apologize for the inconvenience you and your husband encountered with the prepaid parking spot. To assist you further and expedite the process, could you please provide us with your confirmation number and the receipt you received from the alternate parking lot? This information will help us reach out to our partner and understand why your reserved parking was not honored. We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing it to our attention.

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spring and summer of 2024 i unknowingly used way to park my truck and use there shuttle to and from the airport. I used my card. Now ************************************************************************** full. If there was any other fee's they were not. Obvious. I could not reach them to discuss it with them. It's a scam.

  Business Response

  Date: 01/14/2025

  We extend our deepest apologies for any inconvenience the auto-subscription may have ********* was never our intention for you to feel enrolled in a service without your explicit agreement. Please be aware that an option to opt-out is available via a checkbox. Additionally, we assure you that no charges were incurred for the first month as it is complimentary. Your subscription has been canceled. Should you have any more questions or require further assistance, please do not hesitate to reach out to us at ****************

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********