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Business Profile

Ecommerce

Way.com

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Way.com has 3 locations, listed below.

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    Customer Review Ratings

    2.94

    Average of 296 Customer Reviews

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    Review Details

    • Kenneth W

      Date: 04/05/2024

      SCAM!!! SCAM!! SCAM!!! Avoid WAY.COM by all means IF YOU DONT WANT TO LOOSE YOUR HARD earned MONEY, be INCONVENIENCED and GO CRAZY!! I reserved my parking space with this company at ************************** ******************* Covered lot, ********************************************************************************. My BOOKING was from MARCH 26TH to APRIL 3RD, 2024. On ARRIVAL at *************** just before my flight at *** airport which was less than an hour away, I was turned away and had to seek other parking alternatives! I was informed by ******** SUITES that WAY.COM had a horrible reputation of overbooking their customers and did not also have a reputable BUSINESS RELATIONSHIP with Sheraton. My parking expense that was to cost me $77 if I had intially parked at SHERATON SUITES, turned out to a WHOOPING $261 at *** @ the rate of $29 PER DAY!!! This was a TERRIBLE ECONOMIC LOSS FROM my SIDE, but I learned a GREAT ******** It seems to me WAY.COM does not adhere to any BUSINESS PROFESSIONAL ETHICS or STANDARDS whatsoever! BOOK with WAY.COM at your OWN PERIL and pay the ULTIMATE PRICE!

    • Maria G

      Date: 04/03/2024

      Scammers; I show up to *************** *******; with my reservation; the attendant had a sigh on her desk DO NOT TAKE RESERVATIONS FROM GLOBAL PARKING I had to scramble and park at the airport;Cost me doble and also had to pay someone to pick up my car

    • David W

      Date: 04/02/2024

      David W

      Date: 04/02/2024

      In early March 2024, I paid for Sonesta Outdoor Valet Parking at *** for two upcoming trips. One trip in March and the other in June. When I arrived at the ************** the valet refused to park the car and told me I had to park the car myself in the parking garage across the street. He said the Way.com vouchers were not valid. I contacted Way.com after we returned and requested a refund for the refused service and confirmation that the valet service would be honored on my next reservation. The **************** people at ********************** have repeatedly been very unhelpful, apparently not reading/understanding the situation and just citing their no-refund policy. Failing to deliver the service I paid for should be an obvious exception to the no-refund policy. At least at the level of front line ****************, it is obvious ********************** does not care. I have asked to have my case escalated and that has not happened. I just keep getting the same canned responses. A very disappointing experience with a company I used to enjoy and recommend.

      Way.com

      Date: 04/04/2024

      Hi *****,

      We are extremely sorry for the experience you had at our partnered location. Could you please share us with the receipt of the parking lot that you have ended up at? This will help us to reach out to the lot on your behalf to request for a refund and support your claim. Please send us the requested document to *************** and we will get back to you at the earliest with a resolution. Again, we apologize for the inconvenience caused to you by this issue. Thanks for your understanding and patience.

      - Way Team

    • Sarah K

      Date: 03/31/2024

      Zero stars. This place is a complete scam. I chose a parking lot/airport shuttle service off of their website based off of photos they provided called Select. Turns out, that parking lot has been closed for years. Instead, ****** maps directed me to the Hampton Inn which I was specifically trying to avoid because their shuttle service is notoriously unreliable (I have almost missed flights before). Upon further inspection, multiple parking lots they provide on their website that are now closed (yet they are still willing to mislead and charge you for) are just the Hampton Inn in disguise. Im disgusted. Wont bother trying to get my money back because I know Ill be ignored, but may contact the news. When I returned after my vacation they had parked my car IN A FIRE LANE. Never again. Do better Way.com

    • Katherine K

      Date: 03/30/2024

      Parking was sketchy and not secured as described. Left and found more safe parking. Could not cancel. Waiting for refund but no customer service feedback. Scared but paid for other parking although 3 times where rate but at least got it.

    • Cerrithwen G

      Date: 03/25/2024

      Cerrithwen G

      Date: 03/25/2024

      This company is a scam! If you make a parking reservation and cancel (even with plenty of notice) they will retain your payment as "Way Bucks" rather than return it to your bank account. I cancelled a parking reservation 10 full days in advance and received a notification that Way.com would be keeping my $105 payment as a "credit" in my account. We are not frequent travelers, so I can't use my "credit" for anything. They are essentially stealing my money. I am furious and do not recommend this sham service to ANYONE.

      Way.com

      Date: 03/26/2024

      Hi **********,

      We are sorry to hear about your experience while using our service. Online cancellations gives credit/Waybucks refund to the customers for the convenience of re-booking in case of change in reservation. However, it can be reversed back on your account as per your request. We see that we have reversed the amount back on your original payment method as per your request and that will be reflected in 7-20 business days. If you need any further help, please reach out to us at ***************.

      - Way Team

    • Matthew K

      Date: 03/14/2024

      The price they gave per day of parking somehow ballooned by the time I went to pay and I did not get an itemized receipt so I have no idea why that happened. They **** me in with 10 bucks a day and I ended up paying over 16 dollars a day. I feel scammed. At least they should be transparent with their pricing and all the extra fees.

    • Barbara L

      Date: 03/13/2024

      Barbara L

      Date: 03/13/2024

      Do NOT use this company. I have just won a dispute claim against them due to fraudulent garage booking. Dispute any nefarious behavior with your bank/credit card.

      Way.com

      Date: 03/14/2024

      Hi *******,

      We are sorry to hear about your experience while using our service. We see that you have disputed this transaction based on the reason that you were turned away. As a valuable customer, it's our responsibility to verify the issue with the parking lot as we had no information about this incident. However, upon verification, the lot agent informed us that there was no such issues and the real issue was they had a one time procedure of filling up their monthly parking agreement form onsite and you refused to do that. This instruction was already provided through your confirmation email as well. Please understand that Way is a third-party online marketplace and we do not own or operate any of the facilities listed on our website physically. There are specific instructions listed by each parking facility and the customers are bounded to follow that as per the agreed terms and conditions.  Unfortunately, we are unable to initiate any refunds after the check-in time without the facility's approval as per the contract we have with them. We sincerely apologize for the inconvenience you had because of this issue and we hope you can understand our position in this matter. We look forward to a hassle free business relationship with you in the future. Thank you.

      - Way Team

    • Dori K

      Date: 03/06/2024

      Dori K

      Date: 03/06/2024

      The worst. Spent 45 minutes trying to call shuttle no answer. Then I called hotel and received no apology - just be patient. I paid for an extra hour. And I have been waiting more than the extra hour. This is the worst company. Don't use - they charged me 1150 for the extra hour - I didn't pay that much for the day - a ripoff

      Way.com

      Date: 03/07/2024

      Hi ****,

      We are sorry to hear about your experience due to our partner's shuttle service. Please note that Way is a third part online marketplace and we do not own or operate any of the facilities listed on our website physically. Shuttle service is provided as complimentary to all bookings by the parking lot directly to the customers and we do not charge anything from our end for shuttle. Way cannot be held liable for any shuttle issues as we do not operate them. Please contact the parking facility directly if you still have any concerns about the shuttle service. If you need any assistance, please reach out to our support team at **************** Thanks for your understanding

      - Way Team

    • Jay V

      Date: 03/05/2024

      Jay V

      Date: 03/05/2024

      RUN from this company. After a shuttle never showed up leaving my family and me stranded at the hotel parking lot, we took Uber to the airport and sprinted to the gate making our flight by 2 minutes. All I requested was a refund of the $25 Uber payment, and after being bounced back from the hotel to Way.com for a month, a rep sent me a $10 promo code on my NEXT booking. It's insulting and embarrassing for any company. I'll no doubt be part of the inevitable class action lawsuit. Avoid this company like COVID.

      Way.com

      Date: 03/07/2024

      Hi ***,

      We are so sorry to hear about your experience due to our partner's shuttle service. Please note that Way is a third-party online marketplace and we do not own or operate any of the facilities listed on our website/app physically. Shuttle service is provided directly by the parking facility to the customers as complementary to most of the bookings. Way do not charge anything from our end for shuttle and cannot be held liable for any shuttle issues.  We are also liable to pay to the parking lot for each spot allocated to our customers as per the contract we have with. However, as a valued customer we want to make this right for you. Please send an email to *************** with the subject line "Attention ******* with your Uber receipt. We will review it and get back to you. Thanks for your understanding and patience.

      - Way Team

    Way.com is NOT a BBB Accredited Business.

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