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Business Profile

Ecommerce

Way.com

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Way.com has 3 locations, listed below.

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    Customer Review Ratings

    2.94

    Average of 296 Customer Reviews

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    Review Details

    • Jessica R

      Date: 04/28/2024

      Jessica R

      Date: 04/28/2024

      App was a bit glitchy I thought but the company followed up promptly with an email. Even though I might not agree with certain things I give them props for following up. Not sure I will immediately use them again. Easy to complete, fast service, thanks. At the cost we paid, was worth it.

      Way.com

      Date: 11/19/2024

      Thank you for your honest feedback! We appreciate your understanding regarding the app issues and are glad to hear that our team followed up promptly. It's great to know that you found the service easy and fast. Were always looking to improve, so your input is valuable. We hope you'll consider using us again in the future!

    • Kenneth S

      Date: 04/27/2024

      Kenneth S

      Date: 04/27/2024

      Easy way to pay and go and keep the stress out of your day of travel. Easy pay to get a discount for parking long term.

      Way.com

      Date: 11/19/2024

      Thank you for your feedback! Were thrilled to hear that you found our service easy and stress-free. Its great to know that you enjoyed the convenience of quick payment and discounts for long-term parking. We appreciate your support and look forward to assisting you on your next trip!

    • tony l

      Date: 04/26/2024

      tony l

      Date: 04/26/2024

      I was scammed a huge sum of money and decided to contact a recovery company via their email address: harperjamesplatform @ gmail com they help me recover all my lost funds and profits. They are very honest and reliable with great support to answer your questions 24/7 service. They have good reviews online and they are the best ...if you need help with funds recovery you can always get in touch by mail and they can direct you to their recovery website. Everything about them is legit, their English is good ,I highly recommend them due to my experience and have finally got my $82,350 back. I'm so happy.

      Way.com

      Date: 11/20/2024

      I'm glad to hear that you were able to recover your funds and had a positive experience with the recovery company. However, its important to note that Way.com does not endorse or have any affiliation with third-party recovery services. If you have any questions or concerns related to our services, please feel free to reach out to us directly. Thank you for sharing your experience, and we wish you the best moving forward!

    • Ronald P

      Date: 04/20/2024

      Ronald P

      Date: 04/20/2024

      Never use them. They overate their lots with great reviews that are totally inaccurate. The place they sent me was ParkAC by *** and they show all wonderful 4 and 5 star reviews on their website. After the lot damaged my car with no response from the lot or from way.com I looked up independent reviews which all complained about this place with numerous reports of damage to their cars.

      Way.com

      Date: 11/20/2024

      Im sorry to hear about your experience, and I understand how frustrating it must be to deal with damage to your car. We have already processed a refund for your reservation amount. As a third-party booking platform, we dont physically manage the parking locations, which can sometimes lead to discrepancies between the reviews and independent feedback. Your concerns are important to us, and we appreciate you bringing this to our attention. If you have any further questions or need assistance, please let us know.

    • Wayne C

      Date: 04/13/2024

      Wayne C

      Date: 04/13/2024

      By far the worst. I booked parking and when I arrived, the attendant said he was full. I then had to pay 4 times the price at same day off airport parking. The recourse they offered was to give me my money back (of course) then to offer $30 off a future booking with them.I will NEVER book with them again. Just a scam.Be aware, they do nothing to make it right. Even though I paid with my credit card immediately, it took me days of tracking down receipts, calling and staying on hold, email communication and wasted time just to get my money back.Stay away from this company.

      Way.com

      Date: 11/20/2024

      Im truly sorry to hear about your experience. Its completely understandable how frustrating that must have been, especially with your travel plans on the line. We strive to provide reliable service, and its disappointing to hear we fell short.We are a third party booking company and do not operate the location physically, so the lot full issues are outside of our control. However I wanted to extend my sincere apologies for the experience that you had with our parking lot.I apologize for the inconvenience you faced in getting your refund, and I appreciate your feedback. We are continually working to improve our processes. Thank you for bringing this to our attention, and I hope your future travels go more smoothly.

    • Pamela R

      Date: 04/12/2024

      Pamela R

      Date: 04/12/2024

      Great for finding a parking space near an airport.Horrible refund when you need to cancel or change a reservation, all they give are Way bucks for future........I'm not sure how they match real US $!And horrible when they try to automatically enroll you in a Way+ account. Got an email it was going to be a paid subscription at 1 pm on the afternoon before they started charging my account! I sent two emails to customer support to cancel. Then next morning I went in to my account to cancel my credit card payment, they wouldn't let me as they had enrolled me in the Way+ subscription. I never activated this on my phone, nor requested to be enrolled, but it was automatically done! When i tried to go into my Way account and delete my subscription, I could not find any way to do so. So I had to call and wait over 40 minutes (as I', sure others were doing the same as me!) to talk to a representative who has taken this "automatic" subscription off my account. Rep said it was added as a trial subscription, but I was never notified of that either! Thin twice about using Way! And don't leave a credit card filed for payments as they automatically try to enroll you in unwanted/needed subscritptions!

      Way.com

      Date: 11/20/2024

      Im sorry to hear about your experience. I understand how frustrating it can be to deal with unexpected charges and difficulty canceling subscriptions.I want to clarify that there is an option to revert credits back to your payment card, which is now active in the app. Please note that you have signed up for our Way+ Sapphire subscription plan as a trial version and received a confirmation email as well as another email with an option to cancel or continue using it before it becomes paid. We assume that both emails went unnoticed, so the subscription continued to charge you. However, as per your request we have cancelled your subscription with a refund and you won't be getting any charges in the future. Thanks for your understanding and patience. We appreciate your feedback, and its important for us to know about these issues so we can improve.

    • James M

      Date: 04/11/2024

      Scam!!! They only refund in their WAY point which is worth nothing. No way to get your money back after you click "reserve".

    • Melinda H

      Date: 04/11/2024

      Melinda H

      Date: 04/11/2024

      I arrived at the ************** lot on March 21. Before handing my keys over I explained that I would be picking my car up 2 days early. The person behind the desk told me that in order to get my refund I would have to contact Way.com. I then was told that I had to pay $111. In cash or through Zelle for a fee because my car was a ***** CRV. I explained that I was not aware of this charge, however, being I was on my way to catch a flight I was pretty much forced to do this. I was a bit taken aback by the fact that they would not allow a credit card payment. Cash only. I called Way.com the next day to discuss the refund for bringing my car back 48 hrs early(2 days) and was informed by an associate of Way.com that I would need to turn my car in on that date and ************* I could submit for a refund. I called Way.com and was told they do not refund anyone for returning a vehicle early, said it was in the contract. I explained that I reviewed this with the person that assisted me at time of drop off of my vehicle and with a person who assisted me from Way.com. Both instructed me on how I go about getting a refund. This additional charge which is cash only should have been disclosed and the refund for the 2 days in which my car was not on the lot should be refunded.

      Way.com

      Date: 04/12/2024

      Hi *******,

      We are sorry to hear about your inconvenience at our partnered location. Please understand that Way is a third-party online marketplace and we do not own or operate any of the facilities listed on our website/app physically. We have charged you only for the reserved space and the information about the additional charges by the parking lot were shared to you via your confirmation email. You have the option to cancel the reservation any time before your check-in if you do not wish to use the reservation as per the instructions provided by the parking lot. However, you have utilized this reservation and unfortunately, didn't notice the details provided through confirmation email. If you need any further help regarding this issue, please feel free to reach out to us at **************** Thanks for your understanding and patience.

      -Way Team

    • Greg H

      Date: 04/08/2024

      Very misleading, recommend you stay away. If your booking a service in a Non *********** you will be charged US$. The invoice doesn't state this. Also once you book extra fees are added on site by the vendor.

    • Nicole C

      Date: 04/07/2024

      Nicole C

      Date: 04/07/2024

      I have used this company twice and each time they are charging me for a subscription fee which I didnt agree to. Each time I call customer service Im on hold and then the phone hang **** People please check your credit card its a small fee around 2.95 but that is not the point I want to cancel both if them asap.

      Way.com

      Date: 04/08/2024

      Hi Nicole,

      As per your request, we have cancelled and refunded your Way+ subscription plan. If you need any further help, please don't hesitate to reach out to us at [email protected]. Thank you.

      - Way Team


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