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Business Profile

Ecommerce

Way.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Way.com has 3 locations, listed below.

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    Customer Review Ratings

    2.93

    Average of 298 Customer Reviews

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    Review Details

    • Jeff M

      Date: 08/23/2024

      Jeff M

      Date: 08/23/2024

      Always had an easy time using this airport parking facility. Very easy and reasonable prices.

      Way.com

      Date: 11/14/2024

      Thank you for your feedback! Were happy to hear that youve had a consistently easy experience with us and found our prices reasonable. We appreciate your loyalty and look forward to serving you again soon!

    • Chelsie H

      Date: 08/21/2024

      Chelsie H

      Date: 08/21/2024

      Ive only used way.com once in November and now in August ** being charged $1.95 for a subscription fee. I called customer service and they were telling me that I dont have a subscription yet I was being charged. This website is a complete scam. They illegally remove money from your card and then act like they dont see the transaction. I would not recommend.

      Way.com

      Date: 11/14/2024

      Im really sorry to hear about your experience. Its completely understandable to be upset, especially regarding unexpected charges. Please note that you might have signed up for our Way+ Sapphire subscription plan. We sent confirmation email as well as another email with an option to cancel or continue using it before it becomes paid. We assume that both emails went unnoticed, so the subscription continued to charge you.I am unable to see any accounts registered to your email so please can you check if your have any other email address registered with us. We take these matters seriously, and I encourage you to reach out to our customer service team again for assistance. They should be able to help clarify the situation and resolve any issues with your account. Thank you for bringing this to our attention, and I hope we can make this right for you.

    • Robert G

      Date: 08/13/2024

      Robert G

      Date: 08/13/2024

      Way.com (airportsparking.com) sold me a long term parking reservation that i couldn't claim. It appeared as a good deal paying $44 for a long term airport reservation that would have cost $77. The issue is that there was no way to use the reservation on site. It was an unmanned kiosk where you essentially scan your entry ticket and use a credit card to pay. I had to pay the regular rate and they said i couldn't get my $44 back. They also told me that I had to resolve the problem with the long term parking. When I called the long term parking lot, they told me that there was no way to refund and i would need to contact way.com. The customer service is inadequate and they don't want to offer any refunds for service not rendered.

      Way.com

      Date: 11/14/2024

      Im sorry to hear about your experience, and I understand how frustrating this situation must be. It sounds like there was a misunderstanding regarding the reservation. When you reserve a spot with us, its important to park in the designated area to ensure your reservation is honored. If you parked in a different space, that would explain the additional charges. I recommend checking the details in your confirmation email for specific instructions about where to park. If you have further questions or need assistance, please reach out to our customer service team, and theyll do their best to help clarify the situation. Thank you for your feedback, and we hope to improve your experience in the future.

    • Jessica S

      Date: 08/09/2024

      Jessica S

      Date: 08/09/2024

      This company steals money and changes things you reserve in the app! I have lost a total of $105.61 because of their poor customer service and not having the correct information in the description of the parking services! WILL NEVER USE THEM AGAIN! Customer service is rude and you cant understand them and their English is very broken and they cant understand you either! Terrible company! And just fyi airportsparking.com is part of them! Not airport parking

      Way.com

      Date: 11/16/2024

      I'm really sorry to hear about your experience. Based on your email, I cannot find any records of you contacting customer service. We strive to provide reliable service, and its disappointing to hear we fell short. Your feedback is important, and I recommend reaching out to us at ************ to address your concerns or write us to ****************

    • Rebbecca M

      Date: 07/29/2024

      Rebbecca M

      Date: 07/29/2024

      Extremely user-friendly. Makes it simple to find a great deal on parking!

      Way.com

      Date: 11/16/2024

      Thank you for your feedback! Were glad to hear you found the platform user-friendly and that you were able to find a great deal on parking. If you have any further suggestions or experiences to share, wed love to hear them!

    • Wade K

      Date: 07/28/2024

      Wade K

      Date: 07/28/2024

      Very nice parking. Easy app, fair pricing. Straightforward, effortless, and affordable.

      Way.com

      Date: 11/16/2024

      Thank you for your feedback! Were thrilled to hear that you had a positive experience with our parking service. It's great to know that you found the app easy to use and the pricing fair. If you have any more feedback or need assistance in the future, feel free to reach out!

    • Debra D

      Date: 07/28/2024

      Debra D

      Date: 07/28/2024

      The parking lot where my car was parked felt secure. So far, so good. This is my second time using it, and it's been great.

      Way.com

      Date: 07/29/2024


      Thank you for taking the time to provide your feedback. We are thrilled to receive a five-star rating from you. Ensuring the satisfaction and well-being of our customers is our top priority, and your support is greatly appreciated.

    • Susan N

      Date: 07/28/2024

      Susan N

      Date: 07/28/2024

      We utilized ************* at ************** and have just booked again for this month. The service was polite, friendly, and most importantly, punctual!

      Way.com

      Date: 07/29/2024

      We're thrilled to hear that you had a positive experience! Your five-star rating is
      greatly appreciated, and it motivates us to continue providing top-notch
      service. Thank you for taking the time to share your feedback and for your
      continued support.

    • Erica W

      Date: 07/27/2024

      Erica W

      Date: 07/27/2024

      I had a positive experience both on the phone and on the app. I'm hopeful that the parking lot experience will be just as good.

      Way.com

      Date: 11/16/2024

      Thank you for sharing your positive experience! We're glad to hear that both the phone support and the app met your expectations. We hope your parking lot experience is just as great.

    • Marisa F

      Date: 07/27/2024

      Marisa F

      Date: 07/27/2024

      Safe and convenient. Easy to reserve, took less than five minutes. Fast and simple.

      Way.com

      Date: 11/16/2024

      Thank you for your feedback! We're thrilled to hear that you found the reservation process safe, convenient, and quick. If you have any other thoughts or need assistance in the future, dont hesitate to reach out.

    Way.com is NOT a BBB Accredited Business.

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