Complaints
Customer Complaints Summary
- 38 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving two magazines - Elle and Elle Decor, which I NEVER EVER ordered. I tried cancelling with ****, but they said that only SUBCO can stop these magazines that I NEVER ORDERED.They provide a phone number for SUBCO but that phone is never ever answered.What a Scam.
Business Response
Date: 09/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #*******, filed by *****************************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
The magazine was being sent as a Promotional Offer, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew. There was no charge or bill or intent to charge or bill.
Upon receipt of this complaint our office cancelled the magazine. Confirmation #*******. **************** address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope **************** finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best Regards,
RewardBee Management
************
*******************************Initial Complaint
Date:08/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to receive numerous magazines all addressed to a ***************************** who does not reside at this address (and never has). The magazines are typically all different publications and nothing I am interested in. I understand this is being sent in an effort to get me to subscribe. I am not interested and want them to stop!Business Response
Date: 08/21/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by *****************************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
We apologize for any inconvenience this has caused. We can assure you we have added the recipient's name to our internal Do Not Mail list to prevent any further orders from being processed. Unfortunately, there was a keystroke error at the time of order entry which created the order.
Upon receipt of this complaint our office cancelled the magazine. Confirmation #*******. ****************** address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope ************** finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best Regards,
RewardBee Management
************
*******************************Customer Answer
Date: 08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you
Initial Complaint
Date:07/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every month, we receive multiple magazines (Southern Living and Travel and Leisure) that we did not order, and are addressed to a name of a person who does not and to our knowledge, has never lived at this address. I would like the magazines to be cancelled and stop arriving to our home. They are wasteful and always wrapped in plastic, making them moreso.Business Response
Date: 07/22/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by *************************************. We offer our sincere apologies for ******************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
We apologize for any inconvenience this has caused. We can assure you we have added the recipient's name to our internal Do Not Mail list to prevent any further orders from being processed. Unfortunately, there was a keystroke error at the time of order entry which created the order.
Upon receipt of this complaint our office cancelled the magazine. Confirmation #*******. ************************ address information and the name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope ******************** finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 8:00am to 4:00pm PST.
Best Regards,
RewardBee Management
************
*******************************Initial Complaint
Date:06/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continually receive magazines i did not order with a name on it that is nobody at this address.PLEASE STOP SENDING ME MAGAZINES !!!!Business Response
Date: 06/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by *************************. We offer our sincere apologies for *************************;for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
We apologize for any inconvenience this has caused. We can assure you we have added the recipient's name to our internal Do Not Mail list to prevent any further orders from being processed. Unfortunately, there was a keystroke error at the time of order entry which created the order.
Upon receipt of this complaint our office cancelled the magazines. Confirmation #*******. ***************************** address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope *************************;finds satisfaction with this response and welcome him to contact us directly should he have any additional questions or concerns.
We are available Monday through Friday 8:00am to 4:00pm PST.
Best Regards,
RewardBee Management
************
*******************************Initial Complaint
Date:03/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/25 rewardbee keeps sending me a magazine without subscriptions. They never answer the phone to allow me cancel Stop trolling me I don't want magazinesBusiness Response
Date: 03/27/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #*******, filed by ***********************. We offer our sincere apologies for *** ************* any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
The magazine was being sent as a Promotional Offer, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew. There was no charge or bill or intent to charge or bill.
Upon receipt of this complaint our office cancelled the magazine. Confirmation #*******. *** ***************** information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope *** *********;finds satisfaction with this response and welcome him to contact us directly should he have any additional questions or concerns.
We are available Monday through Friday 8:00am to 4:00pm PST.
Best Regards,
RewardBee Management
************
*******************************Customer Answer
Date: 03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
rewardbee.com has been sending me a subscription to ************************ which I did not order or request. I have previously asked them not to send me this magazine but they continue to do so. I am a 71-year-old male and have no interest in a women's magazine. I am on the phone trying to contact them as I write this complaint, yet they do not answer. I tried getting Harpers Bazaar to cancel the subscription but they said the order was placed by rewardbee and I would have to contact them. As others have stated in their complaints, rewardbee won't answer their phone.Business Response
Date: 02/27/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by *****************************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
The magazine was being sent as a Promotional Offer, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew. There was no charge or bill or intent to charge or bill.
Upon receipt of this complaint our office cancelled the magazine. Confirmation #*******. ************** address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope ************** finds satisfaction with this response and welcome him to contact us directly should he have any additional questions or concerns.
We are available Monday through Friday 8:00am to 4:00pm PST.
Best Regards,
RewardBee Management
************
*******************************Customer Answer
Date: 02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:02/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving BAZAAR magazine subscriptions for years now. I have never signed up for any subscriptions of this magazine. I have moved twice and still they appear at my new address. I go onto the BAZAAR website to find the account responsible for the subscription using the account # on the magazine. I access it using a guest account in an attempt to cancel it and it tells me I was signed up by ********** and that I would need to contact them to cancel the subscription. I attempted to make calls but they do not answer. I don't want nor have I ever wanted this or of any kind of magazine and am asking to be removed from any mailing list or any subsequent deliveries of said magazines immediately.Business Response
Date: 02/27/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by Mr. ***************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
The magazine was being sent as a Promotional Offer, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew. There was no charge or bill or intent to charge or bill.
Upon receipt of this complaint our office cancelled the magazine. Confirmation #*******. ****************** address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope ****************** finds satisfaction with this response and welcome him to contact us directly should he have any additional questions or concerns.
We are available Monday through Friday 8:00am to 4:00pm PST.
Best Regards,
RewardBee Management
************
*******************************Customer Answer
Date: 02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:11/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RewardBee continues to send unsolicited magazines to my home in the names of other people. I have asked four (4) times to have my name removed from their mailing lists, by phone calls, emails and mailed letters, but for more than ***************************************************************************************** I Googled the name on the most recent magazine and found from available public records that the person lives almost 50 miles from me, and is a convicted child molester. Again I notified RewardBee in writing to stop this subscription which does not expire until Nov ****. They say their hope is if people like the magazines, they will buy a subscription. That will not work with me. I seldom buy or read magazines, and the ones I do read are ones that interests me. I do not read Southern Living, Architectural Digest, Guns and Ammo, etc. Can someone just make them stop? Please.Business Response
Date: 11/29/2023
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by ***************************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
We have ensured to remove any magazines sent to this address. Titles on record are ARCHITECTURAL DIGEST, TRAVEL & LEISURE, SOUTHERN LIVING, HGTV MAGAZINE.
Unfortunately, we are not processing any titles outside of the ones listed. It is advised to contact the publisher directly for assistance with titles not listed above.
Upon receipt of this complaint our office cancelled the magazines. Confirmation #*******. ******************** address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope *** ***********;finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 8:00am to 4:00pm PST.
Best Regards,
RewardBee Management
************
*******************************Customer Answer
Date: 12/05/2023
I am rejecting this response because:
As stated in my latest complaint, this has been an ongoing issue for at least the last 10 years. I have filed multiple complaints with the BBB to which I have received responses from RewardBee that they are sorry and won't do it again, only to have more unsolicited magazines show ** in my mailbox. What will it take to make this company understand that sending magazines to someone's home in another person's name in the hope that they will get a paid subscription just will not work.The latest magazine I received with the CHILD MOLESTER'S NAME made me so angry that once again, I called it to the attention of the BBB.
RewardBee, JUST STOP!
Business Response
Date: 12/07/2023
The oldest order our records show with this address is from 2021. As requested on 11/29/23 , we removed all titles going to this address which include ARCHITECTURAL DIGEST, HGTV MAGAZINE, TRAVEL & LEISURE, and SOUTHERN LIVING. Due to pre-labeling, you may expect 1-2 more issues of these before the delivery discontinues.
Attached, we are confirming your address has been added to our Do Not Mail List to prevent any future orders from being processed.
Initial Complaint
Date:11/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving *********************** for two years. I never signed up for a subscription and have tried many times to contact ********** to cancel but no one ever answers the phone. I want this subscription to be canceled now!Business Response
Date: 11/22/2023
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by *********************************. We offer our sincere apologies for *** **********;for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
The magazine was being sent as a Promotional Offer, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew. There was no charge or bill or intent to charge or bill.
Upon receipt of this complaint our office cancelled the magazine. Confirmation #*******. *** **********;address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope *** **********;finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 8:00am to 4:00pm PST.
Best Regards,
RewardBee Management
************
*******************************Initial Complaint
Date:11/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received several ************** magazines that I did not subscribe to and do not want coming to my mailbox. Contacted ************** and they advise that my order was placed through an agency, and therefore, it is necessary that I contact them at ************. I know that I did not subscribe to ************** via any agency, including the aforementioned phone number.Business Response
Date: 11/21/2023
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by *****************************. We offer our sincere apologies for *** ***********;for any inconvenience or trouble receiving this magazine has caused.
We trust she will find closure within this response and will be satisfied with the resolution.
The magazine was being sent as a Promotional Offer, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew. There was no charge or bill or intent to charge or bill.
Upon receipt of this complaint our office cancelled the magazine. Confirmation #*******. *** ***********;address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
We hope *** ***********;finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.We are available Monday through Friday 8:00am to 4:00pm PST.
Best Regards,
RewardBee Management
************
*******************************
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