Complaints
Customer Complaints Summary
- 38 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RewardBee created subscription accounts for me at least three magazines, Men's Health, Women's Health, and Harper's Bazaar. I have never communicated with the company, or its affiliates, or created a subscription of any type with any magazine. The company has never even contacted me to my knowledge. As others have clearly written, they obviously purchased my information. I demand all subscriptions be cancelled.
Business Response
Date: 12/07/2022
Dear Better Business Bureau,
We are writing this response to Complaint
Case #185***26, filed by Mr. ****** *******. We offer our sincere apologies for any
inconvenience or trouble receiving this magazine has caused. We trust he will find
closure within this response and will be satisfied with the resolution.The magazine was being sent as a
Promotional Offer, in hopes that they might be enjoyed and maybe want to
subscribe. Based on this subscription type, we can confirm there is no billing
or charge for this subscription, and they were not set to auto renew.Our records show that our office was
contacted December 5, 2022, with a request to cancel. Upon receipt of this request
our office cancelled the magazine. Confirmation
#26***49. Mr. ******* address information and name have been placed on our
internal Do Not Mail list to ensure this does not occur again.We hope Mr. ******* finds satisfaction
with this response and welcome him to contact us directly should he have any
additional questions or concerns. We are available Monday through Friday 8:00am
to 4:00pm PST.Best Regards,
RewardBee Management
***-***-****
****@rewardbee.com
Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
"REWARDBEE" subscribed me WITHOUT AUTHORIZATION OR CONSENT to 3 magazines: "Esquire 7/8/2022", "Cosompolitan digital 1/8/2022", and "Elle digital 12/10/2022". The publisher site shows $10.00 due for each, for a total of $30.00.
I never ordered these magazines. REWARDBEE used my name, address, and personal information without authorization for magazine subscriptions.
My attempt to cancel through the website failed.
I expect REWARDBEE to completely fix this fraudulent subscription and billing using my personal information, and remove all my personal information from their system.Business Response
Date: 10/25/2022
Dear Better Business Bureau,
We are writing this response to Complaint
Case #******** filed by Mr. ******* *******. We offer our sincere apologies for
Mr. ******* for
any inconvenience or trouble receiving this magazine has caused. We trust he will
find closure within this response and will be satisfied with the resolution.The magazine was being sent as a
Promotional Offer, in hopes that they might be enjoyed and maybe want to
subscribe. Based on this subscription type, we can confirm there is no billing
or charge for this subscription, and they were not set to auto renew.
There was no charge or bill for these magazines.Upon receipt of this complaint our office
cancelled the magazine. Confirmation #*******.
Mr. ******* address information and name have been placed on our internal Do
Not Mail list to ensure this does not occur again.We hope Mr. ******* finds satisfaction
with this response and welcome him to contact us directly should he have any
additional questions or concerns. We are available Monday through Friday 8:00am
to 4:00pm PST.Best Regards,
RewardBee Management
************
******************Initial Complaint
Date:09/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started receiving vouge magazines in my name that I never wanted or asked for called vouge they said I’d have to call reward bee they are the 3rd party that placed it so I tried several times to no answer I would like my name taken off whatever they used and not receive anything else I didn’t want or ask forBusiness Response
Date: 09/22/2022
Dear Better Business Bureau,
We are writing this response to Complaint
Case #********, filed by Mr. ****** ********. We offer our sincere apologies
for any inconvenience or trouble receiving this magazine has caused. We trust he
will find closure within this response and will be satisfied with the
resolution.The magazine was being sent as a
Promotional Offer, in hopes that they might be enjoyed and maybe want to
subscribe. Based on this subscription type, we can confirm there is no billing
or charge for this subscription, and they were not set to auto renew.Upon receipt of this complaint our office
cancelled the magazine. Confirmation #*******.
Mr. ********’s address information and name have been placed on our internal Do
Not Mail list to ensure this does not occur again.We hope Mr. ******** finds satisfaction
with this response and welcome him to contact us directly should he have any
additional questions or concerns. We are available Monday through Friday 8:00am
to 4:00pm PST.Best Regards,
RewardBee Management
************
******************Initial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 01/06/2022 REWARDBEE (without my knowlege or consent) created an account under my name with WOMEN'S HEALTH MAGAZINE and subscribed me to ******* magazine.
They also subscribed me to:
WOMEN'S HEALTH (on 02/11/2022)
HARPER'S BAZAAR (on 03/21/2022)
and
COSMOPOLITAN (on 12/23/2021 )
under their OTHER company name SUBCO (they share identical address with REWARDBEE).
The details are below. I never asked, or consented to any of this.
The Account Number THEY created:
Account Number:
********** SUBSCRIPTIONS THEY CREATED:
Womens Health 10 - issues
Price $10.00
Address- Same as billing
Order Date:
02/11/2022
Invoice number:
************* Payment info:
Order Total (incl Taxes):
$10.00
Harper's Bazaar 20 - issues
Price- $10.00
Address- Same as billing
Order Date:
03/21/2022
Invoice number:
************* Payment info:
Order Total (incl Taxes):
$10.00
Esquire 06 - issues
Price- $10.00
Address- Same as billing
Order Date:
01/06/2022
Invoice number:
************* Payment info:
Order Total (incl Taxes):
$10.00
Cosmopolitan 04 - issues
Price- $10.00
Address- Same as billing
Order Date:
12/23/2021
Invoice number:
************* Payment info:
Order Total (incl Taxes):
$10.00
I have not received a bill in the mail for these- and if I do, I expect REWARDBEE/SUBCO to pay for these subscriptions and this egregious violation of my personal information. And, obviously, I would like them to never use my address ever again.
Thank you.
***** *******Business Response
Date: 09/14/2022
Dear Better Business Bureau,
We are writing this response to Complaint
Case #********. We offer our sincere apologies for any inconvenience or trouble
receiving this magazine has caused.The magazine was being sent as a
Promotional Offer, in hopes that they might be enjoyed and maybe want to
subscribe. Based on this subscription type, we can confirm there is no billing
or charge for this subscription, and they were not set to auto renew.Upon receipt of this complaint our office
cancelled the magazine. Mr. ********* address information and name have been
placed on our internal Do Not Mail list to ensure this does not occur
again.We hope Mr. ****** finds satisfaction
with this response and welcome him to contact us directly should he have any
additional questions or concerns. We are available Monday through Friday 8:00am
to 4:00pm PST.Best Regards,
RewardBee Management
************
******************Initial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving magazines (Elle and Good Housekeeping, both published by Hearst Magazines) at my address under someone else's name, "***** ********," and I do not know this person. When PayPal notified me about a $50 payment to Hearst Magazines, I logged into my PayPal account and saw the charge was an automatic renewal, which I did not set up as I do not subscribe to, nor am I interested in, these magazines. I immediately canceled the automatic renewal and because PP could not assist me any further, it was suggested that I contact Hearst regarding the actual subscriptions. As I have yet to find any customer service contact info for Hearst, I reached out to Elle Magazine (same account number for Good Housekeeping), and was told that they could not cancel the subscription as it was through one of their partners, Reward Bee, and gave me a number to call. The number only rings busy with the message that "the user is busy." My overall concern is that my PayPal account was accessed by one of these companies without my permission nor agreement, and has set up an automatic payment ($25 on 8/2/21 and $50 on 8/2/22), and neither PayPal (saying because I received the magazines there is no dispute) or Hearst (deflecting to their "partner") have been of assistance in rectifying the breach. With the auto canceled, PP says it can't happen again; but if it was set up once what prevents it from happening again, especially if I can't get clarity on how it happened to begin with? If Reward Bee is legit, I would like to understand how this sort of thing happens.Business Response
Date: 08/26/2022
Dear Better Business Bureau,
We are writing this response to Complaint
Case #********, filed by Ms. ****** ****. We offer our sincere apologies for Ms. **** for
any inconvenience or trouble receiving this magazine has caused.Upon receipt of this complaint our office
cancelled the magazine. Confirmation #*******. Ms. ****’s address information
and name have been placed on our internal Do Not Mail list to ensure this does
not occur again. To clarify, the magazines were sent in error to Ms. ****’s
address, under the name of ***** ********. There was never any billing or
charges made to any accounts, under any names, as these magazines were being
sent as a Promotional Offer.We hope Ms. **** finds
satisfaction with this response and welcome her to contact us directly should she
have any additional questions or concerns. We are available Monday through
Friday 8:00am to 4:00pm PST.Best Regards,
RewardBee Management
************
******************Initial Complaint
Date:08/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is barely satisfactory to me. If my information is sold, shared or disseminated in any way by this company, additional action will be taken including, but not limited to, legal action as appropriate and necessary.Business Response
Date: 08/26/2022
Dear Better Business Bureau,
We are writing this response to Complaint
Case #********, filed by Mr. ***** ******. We offer our sincere apologies for Mr. ****** for
any inconvenience or trouble receiving this magazine has caused. We trust he will
find closure within this response and will be satisfied with the resolution.The magazine was being sent as a
Promotional Offer, in hopes that they might be enjoyed and maybe want to
subscribe. Based on this subscription type, we can confirm there is no billing
or charge for this subscription, and they were not set to auto renew.Upon receipt of this complaint our office
cancelled the magazine. Confirmation #*******.
Mr. ****** address information and name have been placed on our internal Do Not
Mail list to ensure this does not occur again.We hope Mr. ****** finds satisfaction
with this response and welcome him to contact us directly should he have any
additional questions or concerns. We are available Monday through Friday 8:00am
to 4:00pm PST.Best Regards,
RewardBee Management
************
******************Initial Complaint
Date:08/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started receiving Woman's Health magazine via email. I never signed up for it. Not sure why I would sign up for it since I am a male. Hearst magazine says to contact Reward Bee. See correspondence below.
Thank you for contacting Hearst Special Services.
Our records indicate your subscription was placed through an independent sales agency. Further details regarding this order are available by contacting the agency. If you would like to contact RewardBee directly, please call *************
If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence.
Sincerely,
**** ****** Special Services Customer Service
************@**************.com
Customer's email address: ********@*******.net
Case id: ********
Original Message Follows: ------------------------
From: ********@*******.net
Date: Monday, June 27, 2022 at 10:44 AM
To: Hearst, Feedback
Subject: [EXTERNAL] Why Am I Receiving Magazines
I have never ordered any magazines but I get several delivered via email. How to I get this canceled ASAP.
**** ********Business Response
Date: 08/18/2022
Dear Better Business Bureau,
We are writing this response to Complaint
Case #*******, filed by Mr. **** ********. We offer our sincere apologies for
any inconvenience or trouble receiving this magazine has caused. We trust he will
find closure within this response and will be satisfied with the resolution.The magazine was being sent as a
Promotional Offer, in hopes that they might be enjoyed and maybe want to
subscribe. Based on this subscription type, we can confirm there is no billing
or charge for this subscription, and they were not set to auto renew.
There was no charge or intent to charge or bill.Upon receipt of this complaint our office
cancelled the magazine. Confirmation #*******. Mr. ******** address information
and name have been placed on our internal Do Not Mail list to ensure this does
not occur again.We hope Mr. ******** finds satisfaction
with this response and welcome him to contact us directly should he have any
additional questions or concerns. We are available Monday through Friday 8:00am
to 4:00pm PST.Best Regards,
RewardBee Management
************
******************
Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting Men's Health and Harpers Bazaar but did NOT order them. I don't want them and don't want to be charged for them. I was directed to Reward Bee but cannot get through to them! I would appreciate help in ensuring there is no fee and also that Reward Bee STOPS using my info.Business Response
Date: 08/04/2022
Dear Better Business
Bureau,We are writing this
response to Complaint Case #******** filed by Ms. **** **** We offer our
sincere apologies for Ms. **** for any inconvenience or trouble
receiving this magazine has caused. We trust she will find closure within this
response and will be satisfied with the resolution.To ensure Ms. **** is
well informed, Subco is a magazine clearinghouse that fulfills and processes
magazine subscriptions to publishers on behalf of 3rd party agencies. With that
being said, Subco does not sell or solicit the sales of magazines or any other
types of products. Therefore, our office does not handle or process any type of
billing or payment processing. Publishers will direct customers to contact our
office as we are responsible for cancellations, changes of address and
assisting in identifying to the subscriber who the 3rd party is and where their
order originated.Upon receipt of this
complaint, our office cancelled the magazine effective today August 4, 2022. Ms. **** can expect to receive a few more
issues as the magazines are labelled a few months in advance. We have also
placed the mailing address on our internal Do Not Mail list, ensure this does
not occur again.Our
office also contacted and notified RewardBee of Ms. ****** complaint,
they have ensured a full resolution as well and have taken the appropriate measures
to prevent any promotions to Ms. **** in the
future.We hope Ms. **** finds
satisfaction with this response and I personally welcome her to contact us
directly should she have any additional questions or concerns. We are available
Monday through Friday 7:00am to 4:00pm PST.Best Regards,
Subco Customer Care
Management************ * ****
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