Heating and Air Conditioning
Lee's Air, Plumbing, & HeatingReviews
This profile includes reviews for Lee's Air, Plumbing, & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 353 Customer Reviews
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Review fromRich S
Date: 07/08/2024
5 starsRich S
Date: 07/08/2024
Quick response. Professional and easy to understand. Provided alternatives to fix or replace a/c.Lee's Air, Plumbing, & Heating
Date: 07/15/2024
Dear ****,Thank you so much for your positive review! We are thrilled to hear about your great experience with **** Air, Plumbing, ********************************* in ******. Your feedback is incredibly valuable, and we appreciate the time you took to share it.It's wonderful to know that our team provided a quick response and professional service. We strive to ensure our communication is clear and easy to understand, and its great to hear that you found our explanations helpful. Providing alternatives for fixing or replacing your A/C is part of our commitment to giving our customers the best possible options to meet their needs.We will certainly share your compliments with our entire team. Recognitions like yours inspire us to continue delivering top-notch service and ensure our customers feel valued and well cared for.Should you have any further needs or questions, please dont hesitate to reach out. We are always here to help and ensure your home systems remain in excellent condition.Thank you once again for your review and for choosing Lees Air, Plumbing, *********************************. We truly appreciate your business and look forward to serving you again.Review fromJeff A
Date: 07/08/2024
5 starsJeff A
Date: 07/08/2024
Respectful, courteous, on time. Available at night to make appointments. Appointments within 12 hours.Lee's Air, Plumbing, & Heating
Date: 07/15/2024
Dear ****,Thank you so much for your positive review! We are delighted to hear about your excellent experience with Lees Air, Plumbing, ********************************* in *******. Your feedback is greatly appreciated, and we are grateful for the time you took to share it.We pride ourselves on providing respectful, courteous, and timely service. Its wonderful to know that our team was able to meet your expectations by being available to make appointments at night and scheduling appointments within 12 hours. Ensuring that we are accessible and responsive to our customers needs is a top priority for us.We will certainly share your compliments with our entire team. Recognitions like yours inspire us to continue delivering top-notch service and ensure our customers feel valued and well cared for.Should you have any further needs or questions, please dont hesitate to reach out. We are always here to help and ensure your home systems remain in excellent condition.Thank you once again for your review and for choosing Lees Air, Plumbing, *********************************. We truly appreciate your business and look forward to serving you again.Review fromIrma H
Date: 07/08/2024
5 starsIrma H
Date: 07/08/2024
******** was professional and experienced and very determined to figure out what was going on with our air conditioning unit. He was polite and funny too! After he had fixed our air conditioning unit he stayed a while afterwards making sure all was working properly. Thank you ********!Lee's Air, Plumbing, & Heating
Date: 07/15/2024
Dear ****,Thank you so much for sharing your positive experience with us! We are thrilled to hear about the exceptional service ******** provided while addressing your air conditioning unit in ******. Your kind words mean a lot to us, and we appreciate the time you took to share them.Marshalls professionalism, experience, and determination to resolve your issue are qualities we highly value. Its wonderful to know that he not only fixed your air conditioning unit but also ensured everything was working properly before he left. His polite and funny demeanor undoubtedly made the experience even more pleasant.We will certainly share your compliments with ********, his manager, and the rest of our team. Recognitions like yours inspire us to continue delivering top-notch service and ensuring our customers feel valued and well cared for.Should you have any further needs or questions, please dont hesitate to reach out. We are always here to help and ensure your home systems remain in excellent condition.Thank you once again for your review and for choosing Lees Air, Plumbing, ********************************** We truly appreciate your business and look forward to serving you again.Review fromBeth H
Date: 07/08/2024
5 starsBeth H
Date: 07/08/2024
************************* was knowledgeable, courteous, and very professional. He was extremely respectful of our home and made sure to take all precautions to keep everything clean. He is a great representative of ****.Lee's Air, Plumbing, & Heating
Date: 07/15/2024
Dear ****,Thank you so much for your kind review! We are delighted to hear about your positive experience with ************************* and our team at ********, Plumbing, ********************************* in ******. Your feedback is greatly appreciated, and we are grateful for the time you took to share it.******'s knowledge, courteousness, and professionalism are qualities we deeply value, and it's wonderful to know that he demonstrated these during his visit to your home. Ensuring that our customers' homes are treated with respect and kept clean is a top priority for us, and we are pleased that ****** took all necessary precautions to maintain your home's cleanliness.We will certainly share your compliments with ******, his manager, and the rest of our team. Recognitions like yours inspire us to continue providing exceptional service and ensure our customers feel valued and well cared for. ****** is indeed a great representative of ****, and we are proud to have him on our team.Should you have any further needs or questions, please dont hesitate to reach out. We are always here to help and ensure your home systems remain in excellent condition.Thank you once again for your review and for choosing Lees Air, Plumbing, *********************************. We truly appreciate your business and look forward to serving you again.Review fromCarol H
Date: 07/08/2024
5 starsCarol H
Date: 07/08/2024
Excellent team work and exceptional service with immediate and efficient response!!!Lee's Air, Plumbing, & Heating
Date: 07/15/2024
Dear *****,Thank you so much for your enthusiastic review! We are thrilled to hear about your positive experience with Lees Air, Plumbing, ********************************* in ******. Your kind words and appreciation mean a lot to us, and we are grateful for the time you took to share your feedback.It's wonderful to know that our team provided excellent teamwork and exceptional service with an immediate and efficient response. We strive to offer the highest level of service and professionalism, and your recognition of our efforts is truly rewarding.We will be sure to share your compliments with the entire team. Feedback like yours inspires us to continue delivering top-notch service and ensures our customers feel valued and well taken care of.Should you have any further needs or questions, please dont hesitate to reach out. We are always here to help and ensure your home systems remain in excellent condition.Thank you once again for your review and for choosing Lees Air, Plumbing, *********************************. We truly appreciate your business and look forward to serving you again.Review fromBethany S
Date: 07/08/2024
4 starsBethany S
Date: 07/08/2024
The service technician was terrific. He fixed the issue right away.The only negative thing about the experience was trying to get ahold of the office staff to schedule an appointment. They advertise 24/7 help but I kept getting an automated answering service and no one ever returned the call. I had to continuously call until I eventually reached a person.Lee's Air, Plumbing, & Heating
Date: 07/15/2024
Dear *******,Thank you for taking the time to share your feedback with us. We are pleased to hear that our service technician was terrific and resolved the issue promptly. Your kind words about our technician are greatly appreciated and will be shared with the team.We sincerely apologize for the difficulties you experienced while trying to reach our office staff to schedule an appointment. Your experience with our advertised 24/7 help is concerning and does not reflect the level of service we aim to provide. We understand how frustrating it must have been to repeatedly encounter an automated answering service and not receive a callback. This is not the standard we set for our customer **********************, and we will be addressing this issue immediately to ensure it does not happen again.Our commitment is to provide reliable and accessible service to all our customers, and your feedback highlights an area where we need to improve. We are taking steps to ensure our office staff is more responsive and that our 24/7 help service is reliable.Thank you for bringing this to our attention. We value your business and your patience, and we are dedicated to making necessary improvements. Should you need any further assistance or have additional feedback, please do not hesitate to reach out directly. We are here to help and ensure your future experiences with us are seamless.Thank you once again for your review and for choosing Lees Air, Plumbing, **********************************Review fromKen P
Date: 07/07/2024
3 starsKen P
Date: 07/07/2024
We had a mixed bag with ****. On our first scheduled HVAC maintenance, the technician did not show up and we were not notified until we called Lees that there was an issue. I can understand that emergencies, especially in the summertime take priority. However, getting some notification would have been useful. On the second scheduled visit, our technician was late; however, he was personable and professional. It was over 100 degrees and the work on our rooftop unit had to be under horrendous heat conditions. The technician left a hose coupled to the faucet. I called **** and was told that the warehouse would be contacting me soon. There has been no contact yet.Lee's Air, Plumbing, & Heating
Date: 07/15/2024
Dear ***,Thank you for sharing your detailed feedback with us. We sincerely apologize for the inconveniences you experienced during your recent HVAC maintenance appointments with Lees Air, Plumbing, ********************************* in ******. Your comments are invaluable as they help us improve our services and address any shortcomings.We deeply regret that our technician did not show up for the first scheduled visit and that you were not promptly notified. We understand the frustration this caused and agree that clear communication is crucial, especially when unexpected issues arise. We are committed to improving our notification processes to prevent such occurrences in the future.We also apologize for the delay during your second appointment. Despite the challenging conditions of over 100-degree heat, we are pleased to hear that the technician was personable and professional. However, we are sorry for any oversight regarding the hose left coupled to the faucet and for the lack of follow-up contact from our warehouse team.Please rest assured that we take your feedback seriously. We will ensure that your concerns are addressed and that our team follows up with you promptly to resolve any remaining issues. Our goal is to provide reliable and efficient service, and your experience indicates areas where we need to improve.Thank you once again for bringing these matters to our attention. We appreciate your patience and understanding. If you have any further questions or need immediate assistance, please do not hesitate to contact us directly and ask for *****.Review fromDebbie N
Date: 07/07/2024
5 starsDebbie N
Date: 07/07/2024
********************* serviced our AC unit last week. It was our first time to have Lees services. ***** was very personable, professional and efficient during our service. From the moment he offered to put shoe covers on before entering our home to the end of the service discussing and showing us pictures he took, he was quite knowledgeable. He answered all our questions and we bought a maintenance plan the same day.Lee's Air, Plumbing, & Heating
Date: 08/14/2024
Dear ****** and ****,Thank you so much for sharing your first experience with **** Air, Plumbing, ********************************** Were delighted to hear that ********************* provided such a personable, professional, and efficient service during your recent AC maintenance in *************'s commitment to customer satisfaction truly shines through in every interaction, and its wonderful to hear that he made a great impression by taking thoughtful steps like offering to wear shoe covers and thoroughly explaining the service process. His dedication to answering all your questions and providing detailed information, including pictures, exemplifies the high standards we set for our team.Were thrilled that you found ****** knowledge and approach so valuable that you decided to invest in a maintenance plan with us. This is one of the best ways to ensure your system stays in top condition year-round, and were grateful for the trust youve placed in our company.Rest assured, well be sharing your kind words with *****, his manager, and the rest of the team. Recognizing outstanding service is a priority for us, and your feedback helps us do just that.If you need anything in the future or have more questions, were always here to help. Thank you once again for choosing ****, and we look forward to continuing to provide exceptional service to you and your home.Best regards,The Lees Air, Plumbing, ********************************* TeamReview fromLin D
Date: 07/07/2024
5 starsLin D
Date: 07/07/2024
All the team members were very friendly and hard workers. They arrived on time. They did an excellent job.Lee's Air, Plumbing, & Heating
Date: 07/15/2024
Dear ***,Thank you so much for your kind review! We are delighted to hear about your positive experience with our team at ********, Plumbing, ********************************* in ******. Your feedback is greatly appreciated, and we are grateful for the time you took to share it.It's wonderful to know that all our team members demonstrated friendliness and a strong work ethic during their visit. Punctuality and dedication to delivering excellent service are core values for us, and we are pleased to hear that these qualities were reflected in your experience.We will certainly share your compliments with the entire team. Recognitions like yours inspire us to continue providing top-notch service and ensuring our customers feel valued and well cared for.Should you have any further needs or questions, please dont hesitate to reach out. We are always here to help and ensure your home systems remain in excellent condition.Thank you once again for your review and for choosing Lees Air, Plumbing, *********************************. We truly appreciate your business and look forward to serving you again.Review fromGary M
Date: 07/05/2024
5 starsGary M
Date: 07/05/2024
****** was very congenial and professional. He called to let us know he would be here in about 30 minutes and was prompt. He listened to my concerns about a loosening bolt that we had previously had trouble with. He did the tuneup in a reasonable amount of time and fixed the bolt as well. We are very happy with **** Service and will be having them back in the fall for the furnace checkLee's Air, Plumbing, & Heating
Date: 07/15/2024
Dear ****,Thank you so much for your thoughtful review! We are delighted to hear about your positive experience with ****** and our team at ********, Plumbing, ********************************* in ******. Your feedback is greatly appreciated, and we are grateful for the time you took to share it.It's wonderful to know that ******'s congenial and professional demeanor made a positive impression. His promptness and attention to detail, especially regarding your concern about the loosening bolt, highlight our commitment to addressing our customers' needs thoroughly. Ensuring that the tune-up was completed efficiently and resolving your specific issue with the bolt demonstrates ******* dedication to providing top-notch service.We are pleased that you are happy with our service and plan to have us back for your furnace check in the fall. We will certainly share your kind words with ******, his manager, and the rest of our team. Recognitions like yours inspire us to continue delivering excellent service and ensuring our customers feel valued and well taken care of.Should you have any further needs or questions, please dont hesitate to reach out. We are always here to help and ensure your home systems remain in excellent condition.Thank you once again for your review and for choosing Lees Air, Plumbing, *********************************. We truly appreciate your business and look forward to serving you again in the fall.
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