Reviews
This profile includes reviews for Lee's Air, Plumbing, & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 353 Customer Reviews
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Review fromCindy M
Date: 04/25/2024
5 starsCindy M
Date: 04/25/2024
Arrived on time. Very professional. Even though the news about our unit was bad, he was very nice and explained everything.
Lee's Air, Plumbing, & Heating
Date: 05/02/2024
Thank you for your kind words, *****! We're glad to hear that our team in ******* was punctual and professional during their visit. It's important to us that all information, especially concerning your unit's condition, is communicated clearly and kindly. We're here to support you through the next steps and ensure you find the best solution for your home. Thank you for choosing us, and please don't hesitate to reach out if you have any further questions or needs.Review fromDebra O
Date: 04/23/2024
5 starsDebra O
Date: 04/23/2024
Professional and offered options for replacing a dated HVAC system with electric heat pump.Lee's Air, Plumbing, & Heating
Date: 05/02/2024
Thank you for sharing your experience with us, *****! We're pleased to hear that our team at ************** in ****** provided you with professional guidance on upgrading to an electric heat pump. It's our priority to ensure you have the best options for your home's HVAC needs. Enjoy the comfort and efficiency of your new system, and remember, we're here whenever you need further assistance or advice. Thanks again for choosing ***** Air!Review fromOctavio R
Date: 04/23/2024
5 starsOctavio R
Date: 04/23/2024
Excellent service, very, very, very good nice employee and very good Manors, very knowledgeable.Lee's Air, Plumbing, & Heating
Date: 04/24/2024
Hi *******,Thank you for sharing your experience with *********, our AC technician! We're delighted to hear that his service was not only excellent but also highlighted by his pleasant demeanor and extensive knowledge. It's feedback like yours that really motivates our team to continue delivering great work. ********* is indeed a valued member of our team, and we're proud to have him. Thanks again for your kind words, and we look forward to assisting you in the future in ******, **!Review fromCurt P
Date: 04/22/2024
5 starsCurt P
Date: 04/22/2024
**** was very friendly and helpful. Unfortunately we got bad news that our compressor was going out. He provided me an estimate ($12k) to replace. He suggested we might be better off replacing the whole unit. Indicated I should contact the office and have someone provide me some quotes.Lee's Air, Plumbing, & Heating
Date: 04/23/2024
Thank you for taking the time to leave a review, ****. We're sorry to hear about the issue with your compressor, but we're glad that **** was able to assist you with friendly and helpful service. Its important to us that our team provides transparent and practical advice, like suggesting a replacement when it is more cost-effective in the long run. We appreciate your understanding and look forward to assisting you further. Please dont hesitate to reach out to our office in ****** for any additional help you might need. We're here to ensure you receive the best possible solution for your situation.Review fromMark N
Date: 04/20/2024
5 starsMark N
Date: 04/20/2024
****** came out at the appointed time. He was very courteous and knowledgeable and covered his shoes while in the house. Explained what he did and his findings.Lee's Air, Plumbing, & Heating
Date: 04/23/2024
Thank you for sharing your positive experience, ****! Were delighted to hear that ****** was punctual, courteous, and knowledgeable during his visit. His attention to detail, including covering his shoes while in your home, is a reflection of our commitment to respect and care for your space. Its great to know that he effectively communicated his findings and the work performed. We appreciate your feedback and look forward to serving you again in Clovis. Thank you for choosing our services!Review fromKathy D
Date: 04/17/2024
5 starsKathy D
Date: 04/17/2024
******** was friendly and very professional gave us in detail what did when finished very pleasant to be around we have always been very pleased with *********** and their staff.Lee's Air, Plumbing, & Heating
Date: 04/23/2024
Thank you for your wonderful review, *****! Were thrilled to hear about your positive experience with ******** and are glad he provided you with detailed insights on the services performed. Its always a pleasure to know that our team members are living up to the high standards of professionalism and friendliness we strive to maintain here at *********** in partnership with ***** Air in *******. We look forward to continuing to serve you with the same level of excellence youve come to expect from **. Thank you for choosing us for your comfort needs!Review fromThad M
Date: 04/17/2024
5 starsThad M
Date: 04/17/2024
************************* and the ******** team were very professional in keeping us informed about the inspection and maintenance visit for our heating systemLee's Air, Plumbing, & Heating
Date: 04/19/2024
Thank you for taking the time to share your positive experience, ****! We're thrilled to hear that ************************* and the rest of the ******** team provided you with professional service during the inspection and maintenance of your heating system in ******. Keeping our clients informed every step of the way is a priority for **, and it's wonderful to know that we met your expectations. We appreciate your feedback and look forward to assisting you again!Review fromLana F
Date: 04/15/2024
5 starsLana F
Date: 04/15/2024
Great customer ********************** explaining my options od the duct work and installation. ****** explained very thoroughly.Lee's Air, Plumbing, & Heating
Date: 04/19/2024
Thank you for your glowing review, ****! We're delighted to hear that you had a positive experience with ****** and that he could clearly outline your options for duct work and installation. We aim to provide thorough and understandable explanations for all our services, and it's great to know ****** delivered just that in ******. We look forward to serving you again in the future!Review fromJolene E
Date: 04/12/2024
5 starsJolene E
Date: 04/12/2024
*****, technician was very knowledgeable and more than willing to discuss my concerns and needs.Lee's Air, Plumbing, & Heating
Date: 04/16/2024
Hello ******,Thank you for your kind words and taking the time to share your experience with us. We're thrilled to hear that ***** provided you with the knowledgeable and attentive service we strive for. It's wonderful to know that your concerns and needs were thoroughly addressed during his visit.We appreciate you choosing our services and look forward to assisting you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.Review fromChris M
Date: 04/09/2024
1 starChris M
Date: 04/09/2024
While I am certain there are good members in this company, this is the second negative experience Ive had and by far the worst. The technician LE (initials used) claimed during his diagnostic that our differential pressure switch and induced draft motor needed to be replaced which was causing the issue with our furnace (we have an HVAC system, 9 years old). We were quoted at a hair over $1800 for the repairs (roughly $550 for the switch and >$1260 for the *********** you these parts can purchased for about $150-160 total). He initially spoke with my wife and claimed that he was concerned about the heat exchanger being worn and stressed and told my wife that it could crack at anytime causing carbon monoxide to be released which would be harmful to our family and children. Obviously my wife, being stressed. ****** asks about the next steps would be. He stated that replacing the exchanger would be about $8000, and in total we would be paying roughly $10000. This led to my wife asking the cost of a new system, which he stated was beginning at $20000 depending on the type. He stated replacing the whole thing now would save us money in the future. When speaking to me after over the phone, he mentioned the same story but changed carbon monoxide to combustion materials being released. He stated he would only quote us for the initial two times needing to be replaced. If the heat exchanger was truly an issue, it should have been replaced and fail safes should be explained. No concern was noted about the seal of the unit. Fear mongering tactics are sick. I called a different company for a second opinion and it turns out it was a gunked burner sensor; once cleaned, everything operated smoothly and efficiently. I paid only for the diagnostic. Thank you ********* for honest and professional service. This technician either was the following: poorly trained, inexperienced, haphazard or lazy, or was trying to up charge a product. I strongly recommend to avoid this business.Lee's Air, Plumbing, & Heating
Date: 04/10/2024
Hello ***********, we appreciate the opportunity to improve our services. We understand your frustration from our team member and apologize. Our manager will be contacting you or ******* on file to make this right. We take matters like this very seriously and will be addressing this appropriately with the individual. If you have any other questions, please feel free to call in at **************. Again, we appreciate the opportunity to improve our services.
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