Reviews
This profile includes reviews for Lee's Air, Plumbing, & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 354 Customer Reviews
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Review fromDolores L
Date: 12/06/2023
5 starsDolores L
Date: 12/06/2023
My experience with **** is excellent and the customer ********************** excellent
Lee's Air, Plumbing, & Heating
Date: 12/28/2023
Dear *************************,Thank you so much for taking the time to share your positive experience with Lee's Air, Plumbing, & Heating. We are delighted to hear that your overall experience was excellent, and you found our customer ********************** to be outstanding.At *****, customer satisfaction is our utmost priority, and it's heartening to know that we met your expectations. We appreciate your trust in our services and are always here to ensure your home comfort needs are met promptly and professionally.Should you ever have any questions or need assistance in the future, please don't hesitate to reach out. Your feedback is invaluable, and we look forward to serving you again.Warm regards,The Lee's Air, Plumbing, & Heating TeamReview fromMark S
Date: 12/02/2023
5 starsMark S
Date: 12/02/2023
******* and crew did excellent job replacing my AC/heat pump system..very satisfiedLee's Air, Plumbing, & Heating
Date: 12/28/2023
Dear *********************,Thank you for sharing your positive experience with us! We're thrilled to hear that ******* and our crew did an excellent job replacing your AC/heat pump system in ******, **. Your satisfaction is our top priority, and we appreciate your trust in our services.If you ever need further assistance or have any questions, feel free to reach out. We're here to help!Best regards,The Lee's Air, Plumbing, & Heating TeamReview fromMark A
Date: 12/01/2023
5 starsMark A
Date: 12/01/2023
Super nice guys .. answered all my questions and explained what was involved with processLee's Air, Plumbing, & Heating
Date: 12/28/2023
Dear *********************,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our team in ******, **, provided excellent service and answered all your questions. Our commitment to clear communication and quality service is at the core of what we do.If you ever have more questions or need further assistance, please feel free to reach out. We're here to help!Warm regards,The Lee's Air, Plumbing, & Heating TeamReview fromColleen G
Date: 11/26/2023
4 starsColleen G
Date: 11/26/2023
Not happy with my new unit. Motor went out and its 20 below in my house. Brrrrrr. Tech was gracious to send heaters until they put. a new motor in.Lee's Air, Plumbing, & Heating
Date: 12/28/2023
Dear *******,We sincerely apologize for the inconvenience you've experienced with your new unit, and we appreciate your understanding during this challenging situation.We're pleased to hear that ****, our dedicated technician, went above and beyond to address the issue promptly and provided temporary heaters to keep you comfortable during the repair process. Your kind words about ****'s service and commitment to excellence are truly appreciated.Please rest assured that we're committed to resolving any concerns you may have, and we'll continue working to ensure your heating system meets your expectations.If you have any further questions or need additional assistance, please don't hesitate to reach out. We value your feedback and appreciate your patience.Warm regards,Lee's Air, Plumbing, & HeatingReview fromLance C
Date: 11/24/2023
1 starLance C
Date: 11/24/2023
We had our HVAC system replaced, along with all of the ductwork, and had ***** upgrade our attic insulation to more modern standards.The technicians have always been great, however, the original unit installed, ******, had issues (overheating when using the heater) and it would shut down repeatedly causing huge temperature fluctuations. It was replaced with a *******(!) which has been the most unreliable, ineffective unit I have EVER had! In the just over two years the unit has been in, we have had a failure that needs repair every time the seasons change, and that is not an exaggeration.Our 30 year old unit, while inefficient, had five repairs in the 20 years we owned it and this unit has had five repairs since November of this year alone! We have asked to have the unit replaced, but it has fallen on deaf ears. They have had ******* reps come out and it has failed again today and it is another gas valve, which will be the third since it was installed and the second one this year!While I feel we have been patient, this has become a stressful situation with having an elderly, bed ridden parent who lives with us and having to be concerned with whether or not the climate control will work any time there is a change in seasons. The situation is so bad that we now have asked other HVAC vendors for estimates to replace a less than three year old unit that we spent close to $30k on having replaced by *****.Lee's Air, Plumbing, & Heating
Date: 12/27/2023
Hello,Thank you for taking the time to share your detailed feedback about your experience with Lee's Air, Plumbing, & Heating. We genuinely apologize for the challenges you've faced with your HVAC system, and we understand the importance of a reliable and efficient climate control system, especially with the added considerations for your elderly, bedridden parent.We're sorry to hear about the issues you've encountered with the ******************* and the numerous repairs needed. This falls short of the level of service and reliability we aim to provide at ***** Air. Your experience is not reflective of our standards, and we sincerely apologize for any stress and inconvenience caused.Our team is dedicated to resolving this matter promptly and effectively. Reviewing this information, it looks like our team has followed up promptly to resolve your concerns with having our install, service, and general managers involved. Please let us know if you run into any other issues to address promptly. We appreciate your patience and the opportunity to address these issues. Your comfort and satisfaction are our top priorities.Warm regards,*****, Operations ManagerReview fromJunko U
Date: 11/22/2023
5 starsJunko U
Date: 11/22/2023
I had a problem that the unit wasnt heating above 70. It is a band new unit. I called and the technicians, ****************, came right away. He was very professional. He took his time and solved the problems that were causing the issue. He explained things in a way that I could understand. The problem that I have is that the unit was on for 24 hours over 2 weeks. The reason of this was the previous technician miss wired and caused this error. I am glad that the problem was solved, but I think it could have been avoided. Nevertheless, **** was awesome!Lee's Air, Plumbing, & Heating
Date: 12/21/2023
Dear *******************,Thank you for taking the time to share your feedback on your recent experience with Lee's Air, Plumbing, & Heating. We appreciate your honest review and are glad to hear that ****************, **************, provided you with professional and effective service.We sincerely apologize for the inconvenience you experienced with the heating issue in your brand new unit. We understand the importance of a properly functioning HVAC system, and we regret any frustration caused by the previous wiring error. Please know that we take your feedback seriously and will use it to improve our processes to prevent such issues in the future.We're pleased to hear that **** was able to identify and resolve the problems causing the heating issue promptly. **** is a valued member of our team, and your kind words about his professionalism and clear communication mean a lot to us.If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We appreciate your understanding and the opportunity to address and rectify the situation.Thank you for choosing Lee's Air, Plumbing, & Heating. We look forward to serving you with excellence in ******, **.Review fromAgustin R
Date: 11/22/2023
5 starsAgustin R
Date: 11/22/2023
Great, knowledgeable and fast. I love thier service, very professional and work is excellent!Lee's Air, Plumbing, & Heating
Date: 12/21/2023
Dear *****************************,Thank you for taking the time to share your positive experience with Lee's Air, Plumbing, & Heating. We're thrilled to hear that you found our service to be great, knowledgeable, and fast.Providing efficient and knowledgeable service is a key focus for us, and we're pleased that our team met your expectations in these areas. Your satisfaction is our priority, and we appreciate your kind words about the professionalism and excellence of our work.Our team takes pride in delivering high-quality service, and it's heartening to know that you love the service provided by Lee's Air, Plumbing, & Heating. We understand the importance of professionalism and expertise in our industry, and we're glad to have exceeded your expectations.If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We're committed to maintaining the great service you've experienced with us.Thank you again for choosing Lee's Air, Plumbing, & Heating. We look forward to continuing to serve you with excellence in ******, **.Review fromJOHN V
Date: 11/21/2023
5 starsJOHN V
Date: 11/21/2023
Everyone at ***** starting from my initial was congenial, helpful, and professional. Thanks ***** for such a great crew.Lee's Air, Plumbing, & Heating
Date: 12/21/2023
Dear *********************,Thank you so much for taking the time to share your positive experience with Lee's Air, Plumbing, & Heating. We're thrilled to hear that your interactions with everyone at *****, starting from your initial contact, have been congenial, helpful, and professional.Creating a positive and welcoming experience for our customers is a top priority, and we're delighted to know that our team met your expectations. We understand that congeniality, helpfulness, and professionalism contribute to a seamless and enjoyable service experience, and we're pleased to have provided that for you.Your kind words about our crew mean a lot to us. We take pride in our dedicated and skilled team members who work together to ensure our customers receive the best service possible. We'll be sure to share your appreciation with the entire crew.If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We're committed to maintaining the high standards of service that you've experienced with Lee's Air, Plumbing, & Heating.Thank you again for choosing us. We look forward to continuing to serve you with congeniality and professionalism in ******, **.Review fromTeresita Y
Date: 11/16/2023
5 starsTeresita Y
Date: 11/16/2023
***** *********** has done service for my home the last few years. I got nothing but praise for their excellent customer **********************. They installed my new HVAC Unit almost 4 years ago and they've always been so responsive whenever I need them. They have good employees, well trained, respectful and reliable. They make sure service is done properly. My special thank you to the recent service from their technician ****, on 11/14/2023. He was thorough, professional, and efficient!Lee's Air, Plumbing, & Heating
Date: 12/21/2023
Dear ***************************,Thank you for taking the time to share your positive experiences with Lee's Air, Plumbing, & Heating. We truly appreciate your loyalty and kind words about our service over the last few years.It's heartening to hear that you've consistently received excellent customer ********************** from our team. We understand the importance of responsiveness, especially when it comes to HVAC needs, and we're glad to be there whenever you need us.We take pride in our well-trained and reliable employees, and it's wonderful to know that they have been respectful and ensured that your service is done properly. Your acknowledgment of our team's qualities is a testament to our commitment to providing top-notch service to the residents of ******, **.A special thank you for recognizing the recent service from ************** **** on 11/14/2023. We're pleased that ****'s thorough, professional, and efficient approach met your expectations. We'll be sure to pass on your kind words to him.If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We look forward to continuing to serve you with excellence.Review fromVincent/Raquel D
Date: 11/13/2023
5 starsVincent/Raquel D
Date: 11/13/2023
Always great service & any explanations. Service personnel are on time or earlier, which is appreciated. Notifications are given thru text w/a tracker to see & who our repairmen are. Highly recommend them, including plumbing.Lee's Air, Plumbing, & Heating
Date: 12/21/2023
Dear ******* and ***************************,Thank you for taking the time to share your positive experience with Lee's Air, Plumbing, & Heating. We're delighted to hear that you've consistently received great service and clear explanations during your interactions with our team.Punctuality is a value we hold in high regard, and we're pleased that our service personnel have been on time or even earlier for your appointments. We understand the importance of efficient and reliable service, and we're glad that our team has met your expectations in this regard.We're particularly thrilled that you appreciate the notifications and tracker system, providing transparency about the arrival of our repairmen. Clear communication is key, and we want our customers to feel informed and confident about the service they'll be receiving.Your recommendation means a lot to us, and we're grateful for the trust you've placed in Lee's Air, Plumbing, & Heating. Whether it's HVAC or plumbing needs, we're committed to providing excellent service to the residents of ******, **.If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We look forward to continuing to be your trusted partner for all your home service needs.
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