Reviews
This profile includes reviews for Lee's Air, Plumbing, & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 354 Customer Reviews
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Review fromKathy B
Date: 01/12/2024
4 starsKathy B
Date: 01/12/2024
The installation crew was excellent. I tried to speak with ******, to ask what was the issue with my current unit. He laughed and said, Its 40 years old and walked away. He never gave me a reason for replacement. I felt extremely pressured and certainly will not do business with ******.
Lee's Air, Plumbing, & Heating
Date: 01/15/2024
Dear *****,Thank you for taking the time to share your experience, and we genuinely appreciate your feedback. We're delighted to hear that our installation crew provided you with excellent service during your recent interaction with Lee's Air, Plumbing, & Heating.However, we're sorry to learn about your dissatisfaction with the communication from ****** regarding the issue with your current unit. We understand that clarity and transparency are crucial, especially when it comes to significant decisions like a unit replacement.We sincerely apologize for any frustration caused by the lack of a detailed explanation. Our team strives to ensure that our customers are well-informed about the condition of their systems and the reasons behind any recommendations for replacement or repairs.Your feedback is valuable, and we take it seriously. We will address this matter internally to improve our communication processes and ensure that our customers receive the information they need to make informed decisions. One of our managers will be contacting you soon to address your concerns. If you have any further questions or concerns, please don't hesitate to reach out to our customer ********************** team. We are committed to providing exceptional service, and your input helps us enhance our practices.Once again, thank you for choosing Lee's Air, Plumbing, & Heating. We appreciate your trust and the opportunity to serve you. We look forward to the possibility of assisting you with any future heating, plumbing, or air conditioning needs.Best regards,The Lee's Air, Plumbing, & Heating TeamReview fromRandall B
Date: 01/03/2024
5 starsRandall B
Date: 01/03/2024
***** has outstanding Customer **********************. Their specialists/repairmen are very helpful and knowledgeable!Lee's Air, Plumbing, & Heating
Date: 01/15/2024
Dear *******,We're truly grateful for your wonderful review and your acknowledgment of our outstanding customer ********************** at **********************. Your satisfaction is our top priority, and we're thrilled to learn that our specialists and repairmen provided you with the assistance you needed.Our team takes great pride in being helpful and knowledgeable, ensuring that every customer's experience is positive and meets their expectations. We understand that issues with heating, plumbing, or air conditioning can be stressful, and our goal is to make the process as smooth and efficient as possible.Your feedback serves as motivation for our dedicated specialists and repairmen who work diligently to deliver exceptional service. We believe that transparency, expertise, and courtesy are essential components of a successful customer ********************** experience, and we're glad to hear that we met those standards during your interaction with *****.Once again, thank you for choosing Lee's Air, Plumbing, & Heating. We appreciate your trust and are here to assist you with any future heating, plumbing, or air conditioning needs. If you have further questions or require additional support, don't hesitate to reach out.Best regards,The Lee's Air, Plumbing, & Heating TeamReview fromDANNY S
Date: 12/29/2023
5 starsDANNY S
Date: 12/29/2023
Another great experience with ************** going into the new year weekend. Why don't furnaces fail midweek? ****** and **** were fast and professional and presented ** with multiple options. Highly recommend *****.Lee's Air, Plumbing, & Heating
Date: 01/02/2024
Dear ****,Thank you for taking the time to share your positive experience with ****** and ****, our HVAC service specialist from **************. We're thrilled to hear that they provided fast and professional service, offering you multiple options. At Lee's Air, Plumbing, & Heating, we strive to deliver exceptional service, and we're pleased that our team met your expectations.If you ever need further assistance or have any questions, please feel free to reach out. We appreciate your recommendation, and we look forward to serving you again in the future.Best regards,The Lee's Air, Plumbing, & Heating TeamReview fromJu W
Date: 12/29/2023
5 starsJu W
Date: 12/29/2023
************************* was very professional he arrived on time. he did maintenance on our heat and air and change filte. Hes vey knowledgeable in what his doing. he even adviced us on what type of filter we need to use and gave us the pros and cons. he did a great job.Lee's Air, Plumbing, & Heating
Date: 01/02/2024
Dear **,Thank you for sharing your positive experience with *************************** our HVAC service specialist and the maintenance service he provided for your heating and air system. We're delighted to hear that he was professional, punctual, and knowledgeable, providing helpful advice on filter options. At Lee's Air, Plumbing, & Heating, we strive to deliver excellent service, and we're glad ******* met your expectations.If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you in the future.Warm regards,The Lee's Air, Plumbing, & Heating TeamReview fromRuben A
Date: 12/29/2023
5 starsRuben A
Date: 12/29/2023
**** exceeded my expectations for my repairs. **** went above and beyond to make sure our furnace was operating correctly. Highly recommended.Lee's Air, Plumbing, & Heating
Date: 01/02/2024
Dear *****,Thank you for taking the time to share your positive experience with Lee's Air, Plumbing, & Heating! We're thrilled to hear that **** exceeded your expectations and went above and beyond to ensure your furnace was operating correctly. Providing excellent service is our top priority, and we appreciate your recommendation.If you ever need assistance in the future or have any further feedback, please feel free to reach out. We're here for all your heating, plumbing, and air needs.Warm regards,The Lee's Air, Plumbing, & Heating TeamReview fromRod A
Date: 12/27/2023
5 starsRod A
Date: 12/27/2023
Excellent service. The service was competent, professional and on time!Lee's Air, Plumbing, & Heating
Date: 12/28/2023
Dear ***,Thank you for taking the time to leave such a positive ????? review! We're thrilled to hear that you experienced excellent service from our team in ******, **. At Lee's Air, Plumbing, & Heating, we pride ourselves on delivering competent and professional service, and we're pleased to know we met your expectations.If you ever have more plumbing, heating, or air conditioning needs or if there's anything else we can assist you with, please feel free to reach out. We appreciate your trust in Lee's Air, Plumbing, & Heating.Warm regards,The Lee's Air, Plumbing, & Heating TeamReview fromMarlene H
Date: 12/18/2023
5 starsMarlene H
Date: 12/18/2023
***** was right on top of everything! Warranty parts too a while to come in from the manufacturer, but every communication was responded to promptly and the install was booked around my schedule. Thank you, *****, I'm warm again!Lee's Air, Plumbing, & Heating
Date: 12/28/2023
Dear *******,Thank you for sharing your experience with Lee's Air, Plumbing, & Heating. We're delighted to hear that our team in ******, **, was able to address your heating needs promptly and efficiently.We understand that waiting for warranty parts can be a bit challenging, but we're pleased to hear that our communication and scheduling efforts were responsive and accommodating. Ensuring your comfort and satisfaction is our top priority, and it's rewarding to know that you are warm again.If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in Lee's Air, Plumbing, & Heating.Warm regards,The Lee's Air, Plumbing, & Heating TeamReview fromJohn S
Date: 12/08/2023
5 starsJohn S
Date: 12/08/2023
Technicians-******, ****** and ****** did a great job installing my new HVAC unit on my second story along with replacing all of my ductwork. They were very knowledgeable and patient while working and answering all of my questions. They were able to start work the same day that Technician-****** discovered that the unit and ductwork needed to be replaced, which is often unheard of these days. Their attention to detail was greatly appreciated and should be commended, they used drop clothes over all surfaces walked on inside the house even vacuumed after they finished!They are definitely recommended and greatly appreciated.Lee's Air, Plumbing, & Heating
Date: 12/28/2023
Dear ****,We are truly grateful for your thoughtful and detailed review of Lee's Air, Plumbing, & Heating. ******, ******, and ****** take pride in delivering exceptional service, and it's wonderful to hear that they not only met but exceeded your expectations during the installation of your new HVAC unit and ductwork in *******, **.Your kind words about their knowledge, patience, and attention to detail are sincerely appreciated. We understand the importance of a job well done, and it's great to know that our team left such a positive impression. We are also pleased to hear that they were able to start the work promptly, showcasing our commitment to efficient service.Thank you for choosing Lee's Air, Plumbing, & Heating. We value your trust and recommendation. If you ever have further questions or need assistance, feel free to reach out.Warm regards,The Lee's Air, Plumbing, & Heating TeamReview fromLynnette S
Date: 12/07/2023
5 starsLynnette S
Date: 12/07/2023
Reliable, honest, excellent service, respectful of property, new ****** year ago, Im very impressed and happy with HVAC, service and workmanship.Lee's Air, Plumbing, & Heating
Date: 12/28/2023
Dear ********,Thank you for taking the time to share your experience with Lee's Air, Plumbing, & Heating. We are delighted to hear that you found our team to be reliable, honest, and provided excellent service. Our commitment to respectful and top-notch workmanship is at the core of what we do.It's especially gratifying to know that your new HVAC system has met your expectations, contributing to your overall satisfaction. At *****, we prioritize delivering high-quality service, and your positive feedback reaffirms our dedication to excellence.Should you have any future needs or questions, please don't hesitate to reach out. We appreciate your trust in choosing Lee's Air, Plumbing, & Heating, and we look forward to serving you for years to come in ******, **.Best regards,The Lee's Air, Plumbing, & Heating TeamReview fromCecelia B
Date: 12/06/2023
5 starsCecelia B
Date: 12/06/2023
On time, professional and competent. Did a good job. I would recommend.Lee's Air, Plumbing, & Heating
Date: 12/28/2023
Dear *******,Thank you for taking the time to share your positive feedback regarding your experience with Lee's Air, Plumbing, & Heating. We are thrilled to hear that our team's punctuality, professionalism, and competence left a positive impression on you.At *****, we strive to provide reliable and top-notch service to our valued customers, and it's rewarding to know that we met your expectations. Recommendations like yours are a testament to the dedication of our team in delivering quality workmanship in ******, **.If you ever require assistance in the future or have any questions, feel free to reach out. We truly appreciate your recommendation and look forward to the opportunity to serve you again.Best regards,The Lee's Air, Plumbing, & Heating Team
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