Complaints

This profile includes complaints for RV Country's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RV Country has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RV Country

  3633 S Maple Ave Fresno, CA 93725-2417

• 

  RV Country

  18605 SW Pacific Hwy Tualatin, OR 97062

• 

  RV Country Washington LLC

  511 Suzanne Ln Mount Vernon, WA 98273

• 

  RV Country Washington LLC

  5111 20th St E Tacoma, WA 98424

• 

  RV Country Nevada, LLC

  399 Legends Bay Dr Sparks, NV 89434

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** to get my 5th weel waxed and the furniture inside sealed and nothing never got done on it. I been calling and they keep telling me that they are sending someone out to do it and still nothing been waiting 4 months.

  Business Response

  Date: 01/08/2025

  Dear BBB,

  Mrs ******* purchased a 60 months Paint & Fab policy for $3885. She currently lives in her ** and is not able to bring the ** back in for application. We agree if we are not able to apply the product, we should refund her the $3885. The process of refund will be issued to the insurance company. Funds will be sent to Mrs ******* once received from insurance carrier. 

  ******* Power

  Managing Partner

  RV Country

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date we dropped off our 2023 ****************************************** to our local RV Country in *************, OR on 7/7/2024, at which time they had a list of warranty items to fix/replace. Numerous issues are related to water leaks. Out of the 26 items on the list only 2 were addressed and fixed to completion. All others were excused away stating "they had attempted to replicate issue and could not". Not only are there more issues now after picking the unit up 3 MONTHS later, but all other issues still need to be addressed. We picked up our unit on 10/12/24 at which time no water leaks were fixed and they damaged other items without even telling us about it. We had to find these issues ourselves. They walked all over our brand new 2k mattress (which I purposely left a mattress cover on to protect and they took it off). Thought we would see the boot marks I guess because they were on the bottom of the mattress. They removed an interior door and must have laid it on it's side on some gravel or something scratching it all up. Dropped to underbelly and damaged it leaving huge gaps in it (which were not there at drop off). I am at such a loss for words I don't know what to do. I mean who treats other people's things like this. The water leaks were not addressed, well let me rephrase that. They said they tried to duplicate it but could not. Even after I sent them a video showing where the leak was it still was not addressed. After we got home, we removed the compartment wall ran water and it instantly leaked. The oven was the same situation, only I tested that right when we got there to pick it up and it did exactly what I told them it was doing first time. I have been in constant communication with the manufacture, and I have also looped in the corporate office. I just do not know what else to do. We bought this brand new, haven't even owned it a year. It is obvious this location is not knowledgeable enough to do the work and can't be trusted to do so either

  Business Response

  Date: 10/18/2024

  Dear BBB

  Mrs ********* initial repair order was created on July 11, 2024. Out of the 28 items listed, 15 resulted in "no problems found." Nine issues were resolved, including two Schwinn-Tec slide room failures. 
  The slide mechanisms were sent to us incorrectly 19 July 2024.  Keystone acknowledged.  Resent new mechanisms and received 29 August 2024.
  
  Currently, there is an open repair order, and we are awaiting parts to arrive. These include:
  - Kitchen backsplash (approved)/(back ordered)
  - Wall panel for the slide room (damaged when the slide room failed)
  - Gaps in the underbelly (pending inspection)
  - Freshwater system not reading accurately (pending recheck)
  
  The remaining issues were related to leaks, which our shop was unable to replicate. Our service manager has attempted to reach the Mrs ******* by phone and email, asking her to bring the unit in for further service, but there has been no response. Additionally, our service director has been in communication with our service manager regarding this Mrs ********* coach and instructed him to advise her to seek assistance from a ******** dealer in ***** as they are still under warranty.   
  
  At this point, we are awaiting the customers return so we can reassess the reported leaks. Our hope is Mrs ******* could drop the unit off so we can go over the coach one on one with her to replicate the leaks. This will allow us to submit the issues to ******** for approval. We need the opportunity to resolve these problems, but we are unable to proceed until the Mrs ******* responds to our calls and emails.

  We stand ready, willing, and able to address Mrs ********* concerns.  We are here to facilitate her Keystone warranty. Any repair must be approved by ******** before any work is completed. 

  Regards,

  ******* Power

  Managing Partner

  RV Country

  Customer Answer

  Date: 10/21/2024

   I am rejecting this response because: 

   

  The 15 issues that are mentioned were gone over at pickup.  The tech that went over the work with us stated that some of those issues were never addressed and others like the "oven" were immediately recreated.  Also, ******* called ***** ******** the "service manager" while we were there and put him on speaker.  It was hilarious to hear him say the complete opposite of what he had originally stated to me.  Like the stove for example, "no known issue found" but on pickup it was all of a sudden, the thermostat.  The tear at both end of the awning was an "optical illusion" but when on the phone it all of a sudden had a recall from the manufacture.  Not to mention items that were not an issue when we dropped it off but are now issues.  Like the underbelly being scabbed back together with large gaps a small rat could climb in all to have neither item it was pulled down for fixed.  The fresh water sensor still does not function properly "was told it was a grounding issue" but still not working.  The sliding door in the back bedroom is so scratched up and pitted from what looks like being set down on gravel.  The slides that were repaired have silicone all over them.  Didn't even attempt to wipe it off of clean up after themselves.  Still not mentioning any of the water leaks.  Which ***** admitted may have been overlooked and apologized for.  All the communication I have are via email, so it is all documented.  This is mainly because I do not trust a word that comes out of anyone's mouth.  The issues that were classified as "unknown" were simply not checked properly or maybe the techs do not have the skillset or knowledge to do the job properly.  Again over 3 Months and this is where we are at with all this.  TERRIBLE!!  Just stop making excuses own up to the damage done and make it right.  Not at my expense or at the inconvenience of my family either.  ***** knew all this needed to be done so we could have this to take for our grandsons open heart surgery in ******  I am NOT going to miss being there for this.  They had plenty of time to make all this right.  It is not our fault they have went over extensive turnover.  The customer should NEVER be inconvenienced because of that.  

  
  

  Business Response

  Date: 10/21/2024

  Dear BBB,

  The only way we can begin to resolve Mrs ********* concerns is through effective and willing communication. I've asked **** *******, area Director of Service, to make contact to see how we can resolve their concerns. Our service manager attempted several times but never was successful in making contract. 

  Regards,

  ******* Power

  Managing Partner

  RV Country

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired RV Country to put slide out covers on 3 of the slides on our RV. We picked up our RV on August 23, 2024. On August 24th we discovered that the covers on 2 of the slides were not the correct size. We contacted RV Country (*****) in the service department and left a message. We waited until Monday the 26 to hear from them but did not so we drove to the business and was told by ***** that they had made a mistake and would send someone out to our house with the correct sized covers. She told us that it would have to be sometime during the week of September 2 - 6. On September 6 we had not heard from anyone so we again contacted messaged ***** to get an update. By September 10th we had no response so we again drove to the business. We spoke to ***** who assured us that someone would be out on Friday the 13th or Monday the 16th. We did not hear anything on Friday so my husband messaged ***** and was told ***** would call us Monday the 16th by 9 a.m. and that a guy named ****** would be out to replace the covers. We did not hear from ***** and at 11:30 or so I messaged *****, ***** and called and left a message for the service department manager, ****. ***** told us that she forwarded my message to **** the manager and that he would call me. ***** messaged and said he had an emergency. It has been over 3 weeks and still the business has not corrected their mistake.

  Business Response

  Date: 09/19/2024

  Dear BBB

  After reviewing the original work order, we installed the recommended size over the slide where the awning is attached. The problem is the slide topper is too short in appearance. If we would have installed the longer one, it would have hit the awning and not allowed it to open correctly. To correct this problem we had to order a new longer slide topper awning and custom cut it to fit and work within the awning space. Typically, the slide topper manufacturers don't like this approach but it is allowed in some cases.  Our tech was able to go to the *********** home and installed the correct awning. We're having to back out today to install the bracket that broke on installation of slide awning. 

  As far as lack of communication on our staff's part, Mrs ********* is correct. We could have been more responsive and timely with our communication. We had schedule techs to go out this past Monday, but we had three techs to call out sick which put a lot of stress on the shop's business for the day. We should have called and explained the situation and asked if we could reschedule. Again, we failed to communicate properly. Going forward, we stand, ready, willing and able to provide service to the Armstrongs in hopes of being a part of their RV memories. We regret the *********** felt compelled to engage BBB. If we would have communicated efficiently, we could have avoided the *********** frustration. 

  Regards,

  ******* Power

  Managing Partner

  RV Country 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This report is upon advice of an attorney in ******. We purchased an ** from the RV country road show in May. They disclosed three problems with the *** Three seals, the front AC and they broke the awning in front of us. I do have video of the incident. They promised us a carfax, road safety inspection and emissions. My father in law is a senior veteran and they separated us during the paperwork and would not allow us to look at it even though my name is also on the paperwork. They did not do the road safety inspection, carfax or emissions. We contacted them multiple times and they blocked our numbers. We pulled the carfax and found out the *** does not match. When I called corporate, they stated that the chassis was made in 2007 but we pulled the entire history and there are service reports from 2007 and it was plated. They sold it as a 2008. We also purchased an extended warranty and they will not allow us to use it. There is human excrement in the system and it backs up into the ** constantly, the back AC POURS water, the alignment and chassis are so messed up, it caused an accident, half of the electrical does not work, the plumbing is shot and everything leaks all the time, the slide out opens while driving, and so much more. We have a lost we can share with you. When confronted with the emissions, they told us to commit fraud and get the emissions done in a county that does not require them even though we purchased it in ************* and live in **********. We wouldn't be able to insure it in ********** with Nevada plates and it is required to get California plates. They promised us within 5 days they would fix the three issues they disclosed to us but we paid to stay in the area for 3 weeks and nothing was fixed. Also, they told me to leave a check to "hold" the vehicle and we came in the next day with cash. They cashed the checks and caused my bank to overdraw by ******. They promised to reimburse me but never did.

  Business Response

  Date: 09/11/2024

  Dear BBB

  Our show management staff was able to meet with the customers to better understand their concerns.  We mutually agree to address several of their concerns. We are in the process of addressing several repair items at our Spark NV location. We also were able to address the year model concern. The ** industry recognizes the year model of the box and not the year model of the chassis.  In this case the production of the ** was built in 2008 on a 2007 chassis. 

  ********************

  Managing Partner

  RV Country

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A ************ RV that I purchased from this business was brought back to it for a repair, RV country told me they would repair it but when grand design refused to do the repair. I left the vehicle with them to be sold because the vehicle was no longer in the condition Promised me. There was no contract for storage on their property, I talked to them multiple times while I tried to work out a sale option with the banks. I ended up filing for bankruptcy before the vehicle could be sold, and then was told I owed them $5000 in storage fees. I never received any invoice and I talked to them multiple times over the months that vehicle was there no one ever mentioned storage fees. I have a driveway. I did not need to spend pay storage fees and I known they were going to charge me. I would have brought the vehicle home.

  Business Response

  Date: 09/05/2024

  Dear BBB,

  Mrs ********* called in December complaining of a leak in her underbelly, we told her our schedule would be 3 weeks out and we said she would get the work done somewhere else. She took her unit to Ocean West RV in **********. In February Mrs ********* called in complaining that ********** had cut her underbelly instead of taking it down and wanted us to do an inspection of the repair they did and report to ************ with her case. We found that Ocean West did cut the underbelly but all other repairs were good. We called ************ and were told ************ would not contribute to replacing the underbelly. We called Mrs ********* and informed her of ************'s decision.  We had been calling Mrs ********* weekly with no response. In ********************* called and wanted to speak with our Sales Manager about consigning the unit. By end of July we had gotten word that Mrs ********* had filed for bankruptcy and **** would be picking up the unit. On 8/20/24 BECU sent a driver here and they paid the storage fees and picked up the unit.  Attached is the work request form Mrs ********* signed which also includes language of storage fees if the unit is left on our lot after request for it to be picked up.

  ********************

  Managing Partner

  RV Country

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/12/2024 We purchased a *************** Agreement and a Roadside Assistance agreement on 5/12/2024 from the Great American Rv Road Show.At the time of sale the Business Manager ( ************************* ) said that we should take the policies / agreements home and read them over as it was late, the show was ending and they were packing up. He explained that if we did not want them we could cancel them within 30 days for a full refund. After reviewing them we decided not to purchase them and on 5/24/2024 provided them a cancellation notice as stated by ***************** and in the agreements. Both companies that actually administer the policies assured us that the policies were in fact cancelled and the money was to be refunded to our loan account by **********************. I contacted RV Country out of ********, ** as they are the company that handled the financing and they confirmed they owed us the refund, but they have failed to do so. We are asking for the refunded amounts be immediately deposited toward the loan as per the contract cancellation agreements.

  Business Response

  Date: 08/06/2024

  Dear BBB,

  We did receive ****'s request to flat cancel policies. The policies go into effect the day customers sign agreements. We requested cancelation by the insurance providers. We received funds from the provider in July. We process payments to customers at the beginning of each month. I did verify payments are going out this week. 

  Regards,

  ********************

  Managing Partner

  RV Country

  Customer Answer

  Date: 08/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** ended as soon as I signed the contract... and it's clear "the 100 point "worry free" inspection" they promise with their used RV's is non-existent.. and more like a buyer beware program.When I picked up my RV on May 25.. The batteries were nearly dead. The Sales Manager ****** and my salesman ******* told me they thought a light had been left on while it was sitting in the back lot.. and the batteries just needed charged back up.. When I called my salesman, the very next day (May 26)... saying I was having problems and the batteries were not holding a charge, which was creating great difficulties with the electric **** and slide... and asking if I could bring it back in to be looked at and charged up. He acted like he didn't know who I was or what I was talking about... and said that I needed to call back later to talk to someone else.... After six weeks of numerous calls and messages and getting nothing but the run around from everyone at RV Country... I told them I wanted to return the trailer/have them buy it back from me, since I couldn't trust the battery system and had lost trust/faith in the trailer and had NOT been able to use the trailer I had purchased ... and that I had completely lost faith in their shop and the "promises" they sold me on. The Sales Manager ****** let me know "my service contract MIGHT take care of some of my repair expenses 'if active' ... and that it was my problem now. And that RV Country does NOT take returns/buy RV's from it's customers.. ...yet they advertise buying RV's?? Seriously shocked and disheartened by the methods of this company, don't know if I've ever ran across such shiesty sales in my life... and sad to say that I will be contacting and filing a report with BBB as well. What should of been a purchase that led to grand adventures and good times... has been nothing but a nightmare since day one.

  Business Response

  Date: 08/02/2024

  Dear BBB
  We regret to hear of ****'s dissatisfaction with her purchase from RV country. At the time of delivery, the ** was functional and in working order as promised. **** executed the Reconditioning Report and the purchase agreement, which clearly states the ** is being sold as AS IS with no warranties. **** also executed the Reconditioning Report, which clearly lines out items we will address and not address.
  
  **** did come in and talked to ****, our finance manager and asked for a repurchase.  At that time, she stated her plans have changed and she didn't want the ** any longer. We informed her that we could not repurchase or rescind the contract and that under Washington commerce law ,which is clearly defined in the Purchase Agreement, she is the legal owner of the **. **** was not happy with our decision, which ultimately prompted the complaint to BBB.
  
  We've attempted multiple times to contact her and have requested for her to bring the ** in to address her concerns. We stand ready, willing, and ready to address the items on the Recondition Report that *** not be working as designed. We are confident that will be able to rectify any situation that *** come about.
  
  As stated, we will not be purchased or rescind the contract. She is the legal owner of the **.

  We regret to hear of ****'s dissatisfaction with her used ** purchase. 

  ********************

  Managing Partner

  RV Country

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/12/24 Im file this complaint because of the customer service ***** and the service that I had the company makes promises and never follow through with them trying to buy a rv from them on 7/724 and they promised that I can pick it up on the 14th but then they cant because there to busy to get it done for delivery took day off from work and still didnt get product service department is very rude and annoying there sells department doesnt follow through with promises so customer service skills are bad thinking that I just need to back out of the deal and go somewhere else to fine a rv Im tired of the lies that they tell and not being honest about anything if you sell something it should of been inspected before you try and sell it that the customer can make arrangements better but losing time from work because of this its not right paperwork been signed already and was going to take it home but they lied and broken promises

  Business Response

  Date: 07/17/2024

  Dear BBB,

  On Friday 7/12/2024 approximately 8:30 ****************** came in and was told by ***, our service advisor, that is hitch was going to be hopefully here that day and that his coach was not ready. ****************** at that time was willing to come in at 11 am and finalize his paperwork, which he did and was told his coach may be ready at the end of day at which time he was willing to come pick up his coach Saturday morning and come back for his walk thru and truck work the  next Friday as long as he was notified by 4:30 pm that day. *********************, our Sales Manager, notified ****************** that due to a brake issue and a gas leak that service was chasing down his coach would not be ready. Although disappointed ****************** understood and appreciated being kept in the loop.

                  On Saturday 07/13/2024 ****************** came in to drop off his truck so that we had it to get the hitch work done for the week since his schedule for the week did not give him time to be able to drop off during business hours. ****** had a good discussion with him and his son assuring him we would be done with the hitch and coach and offering sooner delivery with his wife doing the walk through sooner in the week, which he appreciated but turned down and said Friday 7/1.

  ****** talked to the customer multiple times Friday and Saturday after his initial disappointment.  He is currently satisfied as long as his truck work is completed and the coach is ready by Friday 07/19.

  There are things beyond our control and the coach having a few repair issues is one. We will not deliver a coach in unsafe condition under no circumstances. We regret ***************** feeling the need to file a complaint. It's unwarranted, when we have his best interest in mind.

  ********************

  Managing Partner

  RV Country

• Initial Complaint

  Date:06/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our New 23 toy hauler was purchased from RV Country in *************, on 3/30/24.A 10+hr drive from home.At delivery we were not able to view the roof and upper area because we did not bring our own ladder to use.We were assured the roof and all sealants had been resealed as i was concerned because thats a maintenance thing and the unit has been sitting on their lot for a year.Once arriving back home we discovered multiple cracks and even some missing sealants on the roof. We contacted the dealership where we purchased it,(was then told roof inspections arent apart of delivery)after some arguing they contacted their regional manager and I was told i could take it to a closer RV country and could go to Spark or ******(a 3-4 hr dr.).I did actually try to call both locations and left VMs. I called again and was sent to someone elses VM. After hearing nothing back for over a week i contacted ***** OR again which in turn gave me ***************** email. ******* from ****** then called and i explained my situation. I asked if i agreed to make the drive if it could be done in one day so as not to have to take a second day off work loosing income.It can not be done in a day.Then i asked what the cost of this would be if i were a customer coming in to have the roof repaired and sealed out of my own pocket. I was told about $2000. Thats about what i got quoted from rv repair places nearby my home for.By the time we take 2 days off of work and we pay fuel for 2 round trips we are out of pocket $1000. At this point that does not seem like a loss i should incur. I feel RV country should reimburse me for the repairs to be done as this is not my fault at all or at very bare min reimburse my loss and expenses for having to make 2 trips to ******. I was then told if i brought it in i could submit travel receipts and maybe get reimbursed from *****, **, well that location is closed. Now a month later still no communication to remedy the situation. This is just 1 issue which is the big one.

  Business Response

  Date: 06/20/2024

  Dear BBB,

  Our Service Director, *************************, was able to reach out to ******* to listen to her concerns. **** sought to understand *******'s concerns.  We elected to reimburse ******* for repair expenses up to $1300. We believe *******'s concerns have been resolved.

  ********************

  Managing Partner

  RV Country

• Initial Complaint

  Date:05/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an 5th wheel ** which was represented as all systems working and all the water/waste tanks would be clean. When we got it delivered it smelled like sewer in here. We called ***** the owner, who admitted that they should have cleaned the tanks out, but they didn't, and they also did not deep clean the unit as promised. They installed 2 vent covers without our authorization. The service tech "****" called us raising his voice demanding payment. The air conditioner went out and the ** was 92 degrees . We had to hire someone to fix the ac unit. We tried to call ****. the owner, but he did not answer his phone or text messages. We want to get reimbursed for all the repairs that we did when they said that were all good.

  Business Response

  Date: 05/21/2024

  Dear BBB,

  Our texting platform indicates our response to *************** text messages. There may have been a techincal issue causing *************** not to see our manager's response.  Our manager reached out to *************** to arrange addressing his concerns. Its unfortnate the ** failed after taking delivery of his *******. Our used units are sold AS IS with no implied warranties. However, since the ** failed within days, RVC will replace *************** **. We've made contact with *************** and are scduling him in to address his concerns. Here at at ***, we strive to live up to ur promises.

  ********************

  Managing Partner

  RV Country

  Customer Answer

  Date: 07/09/2024

   I am rejecting this response because:
  
  

  Nope they gave me another broken one. I called the **** who installed that second one. He lectured me about needing to pay him. 

  
  

  I was forced to buy a new one or not be able to live here. 

  
  

  They do not keep their promises, they play word games and take advantage of people.

  
  

  He owes me $2300 for the ac if he wont pay, that proves he is not an honest dealer.

  
  

  I regret doing business with them 

  
  

  
  

  Business Response

  Date: 07/09/2024

  Dear BBB,

  Our Service Manager sublet the replacement of the ** to a reliable mobile repair tech name ***** He's done a lot of work for us and we've had no complaints. The ** was working after he installed it. ****** asked **** to go back out to verify the ** not work. **** called *************** twice and ************* told **** to go F-off. **** will not go back out to the customer's rig due to the poor treatment he received. Who could blame him? 

  It's our understanding **************** replaced the ** **** **************** **** our manager said we need invoices to verify purchase and the old ** before we would reimburse the customer. To this date, ********************** has not received the invoice or the ** so we can reimburse Mr ***** ****************.  We will not until these two simple requirements are met.  We run an ethical business being up front and honest. We don't disrespect the customer by using disgusting language. We stand ready, willing and able to reimburse for the ** under these conditions. If Mr ***** **************** will not supply the receipt and return the ** we had **** install, we cannot and will not under any circumstances pay for a second **.

  We urge the BBB to close this case. It's gotten out of hand with false accusations. 

  ********************

  Managing Partner

  RV Country