Business Profile

RV Dealers

RV Country

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for RV Country's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

31 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/19/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
repairs to new rv have taken 3 months and still no progress. they have it at rv country, i dont think the issues warrant this delay. can you help?
Business Response
Date: 04/24/2024
Dear BBB,
We have let *************** know, the door manufacture will be shipping *************** door out to **C this today and that it may take a week or 2 to get it. Also we had found a crack in his Filon and have notified the manufacture and requested warrant authorization approval in order to proceed with the work. The ** has been on our lot for two months. We've been actively facilitating ******************* warranty. The delay has soley been on ******* responding in a timely manner to our warrant authorization request. If we work on the ** without approval, we will not be paid by *******. We may need *************** to call customer service on our behalf to keep them accountable. We hope we don't have to resort to level of action.
********************
Managing Partner
RV Country
Initial Complaint
Date:04/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
pai $530.00 3/29/24. was over charged ****** and they seemliy won't refund the money the owe me. i have refunds showing refund bafter 2 calls directly to them no refund has been made.
Business Response
Date: 04/24/2024
Dear BBB,
After researching ************************* complaint, we found he had placed an order for parts. The parts didn't arrive in time and ********************* requested a refund. We complied with the request and ask him to come into the dealership to process the refund. The delay in arrival of the parts were beyond our control. The delay was related to the vendor shipping. It's our practice to do refunds in person to verify the transaction. Understanding ********************* is out of the area, we complied with the request and refunded the money.
Regards,
********************
Managing Partner
RV Country
Customer Answer
Date: 04/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The overall quality of workmanship of the travel trailer is far below the standards as it should be. A finding of ******************************************** were broken within the first two months of purchase. Now we are having more issues with the extended warranty for repair of a pipe that burst behind the shower and flooded the trailer. they are refusing to cover parts that were damaged at that time stating they were cosmetic parts. They actually came with the trailer. We should be remburst for the time the trailer was not in our possession and the cost of insurance and the monthly payments far exceed the required time of repairs.
Business Response
Date: 03/21/2024
Dear BBB
We are more than willing to look into ************************ concerns. We've researched name and phone number with no success of identifying what location she purchased from. The ** may have been purchased in someone else's name. We're asking for more information before proceeding.
Regards,
********************
Vice President
RV Country
Customer Answer
Date: 04/09/2024
I am rejecting this response because:

******,

I've attached the repair invoice you requested for from RV Country regarding complaint ID ********.

****************************;
Business Response
Date: 04/14/2024
Dear BBB,
We regret to hear ******************* displeasure with RV Country. We sold the ** to him in January 2021. We perform warranty work on his trailer at our ****** ** location months following. During that specific period of time, we had difficulties securing warrant parts due to Covid related shortages. It was not only ******************* trailer experiencing repair delays, but most of the industry customers at that time. Three years have past since his purchase and two years since sunset date of his manufacturer's warranty. Based on reasonable lapse of time and prior Covid related delays, RV Country cannot be held responsible to pay $10000 to the customer. However, we would entertain reviewing current repair needs to see what we can do for ***************. We're always willing and able to assist our customers in every way possible as long as it is a reasonable request.
Regards
********************
Managing Partner
Customer Answer
Date: 04/16/2024
I am rejecting this response because:
The initial time loss for the nine months following the four months we had possession. We paid $500 a month plus Ins, which adds up to over $6000 the first time. All of this time, we were unable to use our brand-new trailer. The 2nd time we used our trailer, more things fell apart, and the things that were fixed at RV Country the first time caused us to find another certified warranty repair shop; this was another three months of payments and insurance, equaling approximately $2000. Now, the most current Issues are still reoccurring (the underbelly panels) and need replacement or repair. This time, after eight months of waiting and battling over the warranty, the extended warranty now covers the full extent of damages caused by poor work and steamship. This time, it was taken to be fixed in September, when it still sits. I have made the monthly and insurance payments for an expensive trailer that we have not had the opportunity to use. I've had a timely payment again, a total of approximately $6000.
Initial Complaint
Date:02/28/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2023 Forest River No Boundries 19.2 And when I received my registration is says its a 2022 Funtime RV has been sold to RV Country and they are not helping resolve the issue
Business Response
Date: 02/28/2024
Dear BBB,
We've had a difficult time locating the sale of a NoBo trailer to ***********************. I've researched phone and address and nothing comes up under ******************* name. Maybe the unit was titled under someone else's name or business name. If he could provide me a VIN, I can look it up and be able to address ******************* concerns.
********************
Managing Partner
RV Country
Customer Answer
Date: 03/28/2024
I am rejecting this response because:

I purchased a 2023 ******* River NOBO 19.2 from Funtime RV in ***** ****** on March 18 2023

I brought my camp trailer in for service 8/1/24 with a list of items to be repaired and it was still Funtime RV, I called in on 9/1/23 and was told that they were waiting on parts for some of the repairs, I went to the store a couple weeks later and was told that it had fell through the cracks because Funtime RV was bought by RV Country. This is when I found my Registration and realized I was sold a 2022 Forest river NOBO 19.2 and not a 2023 and this was confirmed by ******* River, I went to RV Country again and spoke with the Manager and he said he was running it up the Ladder to get me a resolution, it has now been several months and no response from anyone. i would appreciate your help. No to mention the repairs here not completed by RV country and am still waiting to get a call for the repairs
Business Response
Date: 03/29/2024
Dear BBB
We do not have the files from Funtime businesss transactions due to the purchase was not a business purchase but an assets only purchase. Since *************** purchased the ** from Funtime, they are responsible to address his year discrepancy. Recommend he reaches out to the **** offices, Legacy **. Heres the email address to ***********************, *********************** . ********* # **************, South **** # ************.
As for the warranty concerns, we're more than willing to address ******************* concerns under his manufacturer's warranty. I've ask our Director of Service to reach out to ***************
Regards
********************
RV Country
Managing Partner
Initial Complaint
Date:02/08/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/4/**** I bought a **** ******** ****g from RV Country in Quartzide ** the paperwork with the interest rate of 8% and a payment of ******* was to start on 2/4/****. On 1/5/****, had to again sign paperwork the next day, as I was taking possession. Rushed thru 20+ pages of paperwork, **** (cant read last name on paperwork) that's what he told me the interest rate was going to be and the payment might be 20 dollars or so higher When I got home I discovered that the interest rate was ****% and the payment was ******* I called **** of America this morning *************) and they told me this was a dealer contract they could do nothing to lower the interest rate.**** mention nothing to me about the higher interest rate and the increased payment. Not a way to do business in my mind
Business Response
Date: 02/10/2024
Dear BBB,
We at RV Country take compliance and disclosures very seriously. ************************* has worked for RV Country for many years and has had very few complaints. Once a customer agrees to purchase an RV, we submit application on the consumers behalf. Lenders have the final say on the terms and conditions of the loans. I asked **** to call ********************** and review the deal structure and how we collectively arrived at the payments ********************** agreed to. From my understanding, ********************* is now good with the terms and condition of his loan.
Regards
********************
Managing Partner
RV Country
Customer Answer
Date: 02/13/2024
I am rejecting this response because:
************************* did not contact me on this issue and the complaint response says I was ok with it, I was not ok. The day before I signed paperwork it was for 8% and **** payment...was rushed thru the paperwork the next day and for some reason what I signed the day before changed to ****% and a **** payment. Maybe because I was to be there at 9 am and he didn't show up till after 1.

Its their story on what happened and I called the finance company and they said it was the dealers contract....
That's why they rush your thru that pile of paperwork so u don't know what your signing. hope others take note of their actions.
Business Response
Date: 02/17/2024
Dear Mr. *********,
I apologize for misunderstanding my conversation with ****. I had thought he reached out to you after speaking with him. ***********, income, and other important security documents are confirmed, the lender is able to provide terms, which include interest rates and term of loan. I do believe **** and you discussed rates, terms, and additional protection products. The payment of $1194 reflects the rate of ****, not 8.0%. The difference in the payment is a result of the Extended Warranty for $7500, Roadside for $699, Sentinel Tire Seal for $2000, and Paint & Fab protection for $2000. The increase in payment could not have increased the amount stated in complaint by raising the rate from **** to the approved bank rate of 9.07. The difference in payment is due to the protection products you elected to purchase at time of closing documents signing. The products can be cancelled and the refund could be applied to reducing the balance of loan. If you elect to do so, please email me at ********************************* and I'll process cancellation and have funds applied to loan balance. Products you selected insure against the possibility of expensive repairs.
I more than willing to speak in person and go over the documents if needed.
********************
Managing Partner
RV Country
Customer Answer
Date: 02/22/2024
I am rejecting this response because:

**** told me he went to the owner and he got the added protections included, he did not say how my more I would be paying for them, might be because was rushed thru the paperwork, and had me sign them, another lie....Told me" I could get rid of AAA because it was included on all my Vehicles".... this is a quote
guess I should have recorded all this conversation because what he saying and what the paperwork says are two different things...
is all these extra charges for the 5 yrs, or are they every year x 5?
Initial Complaint
Date:11/26/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchase a 2023 ************ 21G. Upon pre-acceptance inspection we found and annotated on the purchase agreement that a part needed to secure the patio railing was missing. Unknown to us, the dealer closed the rear door to the trailer without finding an alternate way to secure the patio railing properly and it caused damaged to the interior glass door. We had to remove the patio railing completely form the trailer once we got the trailer home and discovered the damage. It has been sitting in our garage so that no further damage would be caused to the interior glass door.We have called RV Country numerous times each month since July 2023. We contact the parts department and are told to leave a message, which we do but are never called back. At one point I told the person answering the phone that I did not want to leave a message as all the previous messages resulted in no action. I was assured by the gentleman that he would have someone contact me by the end of the day. No one called back. The following day I contacted them again and was told they knew nothing about the problem, they would check it out and they would call back. They never called back. I called several times dialing repeatedly until the phone was answered. The individual told me they were aware of the problem but had no clue what they were doing about it. We called back a few days later and asked to speak to the manager. We got his voicemail and left a message. We have not heard from them since. It has now been over three- and one-half months of them ignoring our concerns. We would like for them to refund the entire purchase price we paid for the ************ 21G and we would deliver it to them as is.
Business Response
Date: 11/28/2023
Dear BBB,
Our area Parts & Service Director, ***********************, reach out to ***************** and brought them up on pending items. ***** shared our ******* service team is resolving the concerns reported in the Better Business Bureau complaint. We should be complete by Friday December 1st, 2023 with the items of concern. We did verify the missed called on our former sales manager's phone. Our receptionist continued to send calls to his extension without verifying the new manager's extension. We failed to make sure messages were going to the right individual and this is entirely one RV Country. We've put in measures for staff to follow once a person leaves the company. Unfortunately, they were not followed. We will continue to work with ***************** to facilitate their manufacturer's warranty.
Regards,
********************
Managing Partner
Initial Complaint
Date:10/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/30/22, we purchased a new 2022 ************ travel trailer, an Imagine 22RBE VIN ***************** from RV Country, ****************, **. Brakes did not work on trailer. We were told that they would start working after using them. Not true. It took three trips to RV Country to finally get the brakes fixed. They blamed it on the trailer being flatbedded to ********** from ************ with emergency brake-away activated. Weve had many RVs in our past 60+ years. Brakes OK but not great. It was also a new experience for us to be required to call ************ ourselves. We always thought that the Dealer took care of that!On 10/29/22 we left on a ***** mile trip that was almost all highway driving with little brake usage. On 5/20/223 about 75 miles from home, the brakes on right front tandem locked up. We were able to back up which unlocked the brakes which enabled us to continue on home, with intermittent sounds from area of brakes.On 5/25/23 (trailer still in warranty) we called RV Country to make an appointment to finish up some minor warranty items they couldnt previously complete due to parts availability. They advised us that they couldnt get us in until July 3rd, THREE DAYS after warranty expiration. Coincidence? Maybe. This became the main issue. On this date, they discovered how extensive the damage was to the brakes and hub on the wheel and also on the tire that had a flat spot worn down to the cord. To be able to use the trailer for a small trip we had planned, we had no other alternative but to have them do the repairs. It was also necessary for us to purchase a new tire.It has been a nightmare situation since then with many calls and emails to ************ and RV Country, who have, to this date, declined any payments due to their steadfast position of the trailer being out of warranty, which occurred due to no fault of ours. Our case number is #********.
Business Response
Date: 11/04/2023
Dear BBB,
I asked our Service Manager to pull the communication files to validate what exactly happened. The following was written by ************************
7/3/23 ******************** dropped off his unit, we had asked him if he had been in contact to let them know that he had scheduled before his warranty was up. He said he had not. We told him we will submit to ************ and let them know that he had scheduled an appointment.
7/10/23 ***** called and left a voicemail that unit was being pulled into the shop.
7/17/23 While pulling the unit with the forklift a tech heard a grind noise coming from the tires and brought it to my attention. I told him to **** it up and pull the tire. We found that the brakes were gone and it was metal to metal. We took pictures and sent them to the customer asking if he wanted this taken care of, he responded that he wanted to pick it up on the 18th for a trip and he would take care of it after that. ***** let him know that it was very dangerous to drive that way. He then said to go ahead and take care of it based on the quote we had sent him. We told him we could get it taken care of before he picked up the following day. ***** told him she would submit it to ************ and if they approved it she could refund it to him or they could call ************ and look at being reimburse for the payment.
7/18/23 ***** called him and let him know it was done. He picked up on 7/19/23. Note-the unit wasn't brought in for the brake issue. We discovered the issue and contacted the customer.

Warranty was submitted and denied, due to user error, lack of maintenance, and user damage. RVC didn't deny the warranty claim. Our role is to facilitate the customer's warranty. ************ said claim was denied claim.

On 10/23/23 He dropped off the unit to have his spare tire replaced under his multiseal contract. He said he had a bald spot on the tire and had to put his spare on it. He did not tell us were this was addressed at.
10/27/23 ***** got with ****** and it was determined that his tires would not covered because of the contract he has. ***** relayed this information to ******************** and he was upset because he feels like nothing is covered so he wanted us to not work on it and he would be coming to get the unit. He picked up on 10/27/23. MultiSeal is a product to keep tires from going flat. It has nothing to do with replacing a tire due to bald spot.
We understand ***************** is not happy with the way things turned out. We have to represent the customer in facilitating their manufacturers warranty as well as after market policies. We cannot and did not misrepresent the facts to ************ or the ****************** We will stand ready willing and able to facilitate ********************* warranties.
Regards,
********************
Managing Partner
RV Country
Customer Answer
Date: 11/07/2023
I am rejecting this response because:

Complaint ID # ********
Attn: *****************************
Thank you for addressing my problem with RV Country, ****************, **. Unfortunately,
I found their response to be missing some key items and several others to be untrue.
Therefore, I will list these problems:
We purchased a new 2022 ************ travel trailer on 6/30/22 from RV Country, Mt. ******,
**. We had brake problems from the day of purchase. NO BRAKES. We were told that with
use, they would start working. Not true. After two more returns to dealer, they were finally
fixed. We had some other minor problems to be repaired.
On 10/29/22 we left on a ***** mile trip. On 5/20/23, while about 75 miles from home, the
right front brakes locked up. We were able to continue on home, but with intermittent sounds
coming from area of brakes. This was on a Sunday, unable to get to a repair place, and
unwilling to leave our ** parked alongside the freeway.
During the week of May *****, we contacted RV Country, talked to ***** about our problems
and needing to bring it in for repairs. This was well before our end of warranty period which
was 6/30/23. She advised us that the first available time was 7/3/23, after our warranty
expired. She said that ************ would honor our warranty, if WE called and that she was
unable to schedule us any sooner. In our 60+ years of owning all types of **s, we always
expected the dealer to make these calls.
On 7/17/23, ***** advised us that they had found major damage to the brakes. We had
advised the service department when we dropped the ** off that we suspected a serious
problem. As we wanted to use the trailer for a scheduled trip, and the brakes were
disassembled, we told them to go ahead and fix it and we would pay for the repair-until Grand
Design would hopefully honor our attempt to have it fixed within the warranty period. Weve
been denied reimbursement several times.
Knowing this timeline, how can ************ even suggest that the cause was due to user
error, lack of maintenance and user damage as stated.
This reference to replacement of a tire was even more bizarre. They knew the tire had been
severely damaged (worn to the cord) when the brakes locked up. Why they put multi-seal in an
obviously destroyed tire is beyond us!
Needless to say, we are not happy with RV Country or ************ although the brakes have
been fixed and minor repairs completed-all considered to be out of warranty and out-ofpocket.

Business Response
Date: 11/14/2023
Dear BBB,
We reached out on behalf of ***************** and asked ************ to reconsider reimbursement for the repairs. They agreed to pay the claim under good will. They still hold to the conviction of brake damage is a result of lack of customer maintenance. We can all agree on one thing and that is we all can justify our own position. I can certainly understand ********************** position. I'm sure I would feel the same if I was in his shoes. I'm not sure what brake maintenance would be involved.
********************
Managing Partner
RV Country
Customer Answer
Date: 11/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:09/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***********************, I am considered a "disabled" person. I visited the RV Country traveling show sale in ******, ****** on May 30,2023. I approached salesman ****** to show me the **'s. One caught my eye! After barely getting a chance to check the ** out, without a test drive! ****** the first salesman asked me for my drivers license to make a copy, I obliged! ****** excused himself, then returned with salesman named ****, no drivers license! He introduced us and left! After awhile I asked **** for my drivers license, to leave! He said OK, and went to get it! He returned with another salesman named ****, still no drivers license! He introduced us and left! Salesman Rich was relentless! He kept sweetening the deal! After enormous sales pressure from all three RV Country salesman, I told Rich *** I was not interested! Again asked for my drivers license! He clarified the deal was only good that day! I told him I wanted to sleep on it! But, he continued to pressure me into making a deal right then! He would not give me my drivers license back! Regretfully, I agreed to purchase this **. Upon taking delivery a few days later, still no test drive! I was told the ** steering wheel was out of alignment, causing a driving safety hazard and the dashboard AC did not work, to schedule a follow-up service appointment at the local RV Country Sparks dealership for repairs. I was left helpless by the RV Country traveling team in possession of a ** that was sold as "new" condition at purchase, but was actually in unusable "used" condition when I reluctantly took delivery on June 3rd when the RV Country traveling team left town! With the unethical sales tactics deployed by RV Country's traveling team staff, sales manager ****, salesman ****** and Marks preying on me and my disability, selling me a used **, disguised as a new **. Due to the unethical behaviors of RV Country staff, the deceit, in stealing my drivers license and selling me a "lemon"! I am requesting a full refund!
Business Response
Date: 09/22/2023
Dear BBB,
We regret to hear of Mr ************;dissatisfaction with RV Country staff and his purchase. Our Director attempted to reach out to ************** with no success. We are more than willing to listen to what he has to say about the purchase. We moved ahead and did an extensive research of the purchasing process and spoke to the individuals who assisted ************* in his purchase.
Our sales team works in pairs of individuals. This is one reason ************** spoke to more than one salesmen. ************* is correct in the fact we requested his driver's license during his purchase. We are required by the *** to conduct compliance verification. Securing an individual's driver's license is one way we can validate who the person is say they are. Once ************* agreed to purchase and finished the paperwork, we returned his driver's license. We have no need to keep an individual's driver's license.
************* did complete the paperwork to assume ownership. Under ****** law, ************* is now the owner of the *** Our responsibility now is to facilitate ***************** manufacturer's warranty. We stand ready, willing, and able to assist ************* in how to use the *** We're happy to provide another ordination how to operate the coach. We'll even conduct another detail of the ** to satisfy **************
Please encourage ************* to work with our staff in Sparks. They are very capable and willing.
********************
Managing Partner
RV Country
Customer Answer
Date: 11/28/2023
I am rejecting this response because:

First off, please don't believe RV Country's spin! Obviously, it wouldn't of been necessary for us to file a BBB claim, if someone from RV Country would of reached out or helped us with our legitimate customer care concerns. The only person that reached out to us was ***************************, the traveling team, Service Manager, who told us after the fact, that the dash ** didn't work. But, he is not in the position to help with our concerns. As of today November 28th, 2023 we still don't have the new 2023, Integra Vision ** we purchased for $145K on May 30th, 2023 and we still haven't been contacted by a representative from ** ******************** team to give us an equitable solution. We have tried to contact RV Country's management team many times to resolve this conflict, but continue to get ignored.

The FTC excuse is also false! The FTC's, compliance verification is to protect consumers against companies just like RV Country and their deceitful, deceptive and fraudulent sales and business practices, not to be misused or abused!

Apparently, RV Country takes full advantage of the FTC's compliance law using it liberally in their favor by securing their unsuspecting potential customers drivers license prematurely, using it to control the customer from leaving their premises by not returning it to the customer promptly, and eventually holding them hostage, luring and leveraging them until the potential customer is coerced to give in and agree to their deceitful, high pressure sales tactics and deceptive purchase agreement terms, reluctantly forcing us to purchase a "lemon" **, that was presented to us and disguised as a brand new 2023 Integra Vision **.

After all my wife and I weren't applying for a loan, we weren't going for a test drive! We were just looking, when the first salesman asked me for my drivers license prior to my wife and I showing any specific vehicle interest, no test drives had occurred or a purchase decision had been made. At that point RV Country had no reason to ask me for my drivers license and not return it, except to control my wife and I pressuring us into a sale!

In RV Country's Managing Partner, ********************'s own words, he admits... "Once ************** agreed to purchase and finished the paperwork, we returned his drivers license. We have no need to keep an individuals drivers license." That's statement is also false!

To late, the damage was done "We" meaning the two salesman that we were processed thru, ****** and ****, the Sales Manager ******************* and the Finance Manager *************************. *************************** is correct! It wasn't until ************** agreed to purchase and finished the paperwork, "we" meaning the Finance Manager *************************, whom finally returned my drivers license to me after 3 to 4 hours of holding it hostage, and against my will!

The RV Country sales team personnel didn't return it the four or five times I asked for it prior, forcing us to sign into a purchase agreement we didn't want and against our better judgment, and our pleas and desire to go home and sleep on it fell on deaf ears. Also, by conveniently rejecting our request for a test drive, where we would of discovered that the ** had obvious issues and exposing it as a "lemon" without us having to purchase it first.

Not returning the customers drivers license until after the deal is complete appears to be the standard business practice for RV Country according to ****************. I have since been told "I should of called the police on them!

Note: Date of purchase was May 30th 2023 and to this day November 28th, 2023 we still have not been able to use it safely and the obvious issues still have not been repaired.

Our scenario,

After being processed thru by two separate overzealous salesman, we were then turned over to the head salesman, RV Country's traveling team Sales Manager *******************, whom coincidentally come to find out later has a BA in Psychology from ***********************. He wouldn't take no for an a answer! He was relentless! He definitely used his psychological advantage on us! The sales pressures increased with each new salesman! After they hijacked my drivers license, we couldn't leave without it, or without making a scene. Once we showed some interest in the floor plan of the **, they even put a sign on the door not allowing other customers in due to a sale being in progress. We felt kidnapped in the **! I didn't get my drivers license back until later that evening, after we reluctantly signed the purchase agreement many hours later from the Finance Manager *************************. Interestingly, the second salesman **** advised us that we couldn't take the ** for a test drive, due to the ** being blocked in by other **'s in the jammed mall parking lot, where we would of discovered the two major issues that were wrong with this ** and were not disclosed to us until after we took delivery three days later. The dash ** and steering wheel alignment death wobble! We only learned of it by accident when their own Service Manager *************************** disclosed it to us after the official walk thru, with still no test drive as witness to being the last item on the customer delivery form. If we would of known the ** didn't and still doesn't work we wouldn't of purchased this **. Knowingly, living in ****** the ** would of been the first item on the list! Not the last!

This is our fifth **, my wife and I are very familiar with the workings and details of a properly functioning **. We purchased this new 2023 Integra, Vision ** on May 30th, 2023, and still as of today it is still inoperable, it was sold to us under fraudulent circumstances, it was disguised as a new **, when it should of been sold as a "MECHANICS SPECIAL", a used ** as witnessed to the four page list of repairs needed, the safety hazards, steering wheel death wobble, emergency exit, no dash ** and all of the manufacturing flaws, not to mention previous damages that have accumulated by the RV Country traveling team neglect, that occurred during travel and ** parking lot storage.

At this point, and for some reason? RV Country appears to be intentionally delaying repairs, as witness to my list of repairs that I reviewed with the *************************** directly. According to the ****************** many of the repairs that I submitted to the RV Country in the ************************* on June 7, ************************************************************************** a replacement claim decision.

I have made many attempts to contact the RV Country management team to resolve this dispute without resolution. RV Country's lack of customer care, their canned solutions and lack of empathy for their customers legitimate concerns appears to be normal for them. It's just the price RV Country has to pay to make money and doing business, preying on the unsuspecting public without remorse.

Public, be forewarned! RV Country's sales management team uses deceitful, deceptive and fraudulent sales tactics burdening customers with multiple undisclosed major repairs after the fact, only disclosing them during their own strategically controlled RV Country's closing paperwork process, therefore, washing their hands from all of their ** sales, Moving unwanted units "lemons" on to customers, so they don't have to absorb the cost of their bad unit purchase, causing hardships to their unsuspecting customers, leaving them holding the bag! High and dry! Suffering the consequences, without any recourse.

Please let me know if you have any questions. I hope this explanation helps you to reopen my claim.

Thanks for your understanding!

Sincerely,

**************************

Business Response
Date: 12/05/2023
Dear BBB,
RV Country prioritizes strict adherence to OFAC and FTC compliance standards, ensuring a secure and legitimate transaction process for individuals seeking RV ownership. We uphold transparency and integrity in all our dealings and did not misrepresent the product during your RV purchase. Our team facilitated your request in line with necessary compliance protocols.

Since our initial conversation in October, our leadership team has been in direct correspondence with you. We've carefully reviewed various options, all of which, unfortunately, did not meet your satisfaction.

We recognize and acknowledge your concerns and remain dedicated to resolving this matter. We are fully prepared and committed to facilitating your manufacturer's warranty, ensuring that all outstanding issues are promptly and efficiently addressed.

Your ongoing communication and patience are greatly appreciated as we work towards resolving this situation.
Regards,
********************
Managing Partner
RV Country
Initial Complaint
Date:08/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an extended warranty in January with my RV purchase. On April 10th I decided to cancel the extended warranty and notified RV Country in writing using the form they provided via email. I waited the 6 to 8 weeks suggested by the warranty clerk, ********** *****. (*************************5*********** *** ***)
I have made multiply calls to RV Country on 4/28, 5/2, 7/5 and 7/21 leaving messages for warranty clerk and supervisor but no response.
I did call the warranty company directly and was told the policy was cancelled in June and back dated April 10th.
To date I have not received a return call or any money from RV Country.

I have been more than patient and feel like they are not going to refund my money. Please help.
Business Response
Date: 08/18/2023
Our admin staff in Fresno processed the cancelation based on AGWS cancelation procedures. The refund was processed and a check was sent out on July 25th to the address provided on the cancellation form by ****. Unfortunately, she is no longer in Florida. Her granddaughter is forwarding her mail. She has been advised to call AGWS for further explanation of cancellation process and amount of refund given. Our staff has been respectful and accommodating. However, ****'s behavior toward **** is not acceptable. She yelled at her over the phone calling her a liar. As an owner, I will NOT allow a customer to treat one of my employees with such disrespect. We followed the process guidelines given by AWGS. Due to ****'s behavior, I have instructed our staff not to engage with her. She will get her check when she gets it. We've done our part and the check is in the mail as of July 25th.
Regards,
C****** *****
Managing Partner
RV Country

Business Response
Date: 08/25/2023
Dear BBB,
Our CFO verified the payment made and mailed out. RV Country is not responsible for mail being lost or if mail is forwarded by another entity. We conducted our cancelation process within the guidelines of the extended warranty company. I would suggest stop payment on the check if Mrs ***** doesn't receive it by the 31st of August. I would ask Mrs ***** not to interact with **** going forward. All communication should go through our office manager, L*** *******
Respectfully,
C****** *****
Managing Partner
RV Country
Customer Answer
Date: 08/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:05/10/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint in short is financing not approved & still would not return deposit of $5,000.00. Attached Timeline of communication with RV Country, A correction might be the address of the RV Country office I seemed to work with was **** RV Country Office. All phone numbers I worked with ia on attached document.
Business Response
Date: 05/15/2023
Dear BBB,
After researching the deal details, we found Mr ****** made the commitment to purchase an RV from our show team. We prepped the unit at our expense, but Mr ****** never did show up for the scheduled delivery. We do not have a contract signed by Mr ******, only his work, which in this case is worthless. We performed what we committed to do, but the customer feels he has a choice. Maybe so at ******* where one can return items even after using the product. Since RVC does not have a signed agreement, we'll refund his particle payment.
******* *****

Vice President
RV Country
Customer Answer
Date: 05/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Same as attached: 02/18/23:
02:39 PM: (email from *****) I sent you a text today we need more income you
get commission right? We need to show that to the bank. Sent from my iPhone
At
this point is when I decided not to proceed with the purchase. I knew at this
point financing was too stressful and just would not work because I was maxed
out. I was convinced by a Mesa RV company to proceed with BBB because it was
just not right what RV Country was doing. I will consider RV Country when a
better time comes. I thank you in advance for the deposit return. Thx, Jerry

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

RV Country is NOT a BBB Accredited Business.