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Business Profile

Fabric Bags

Tote Bag Factory

Reviews

Customer Review Ratings

4.54/5 stars

Average of 129 Customer Reviews

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Review Details

  • Review fromHeather A

    Date: 06/01/2023

    5 stars
    Grey products fast shipping. I have used over 50 of these bags ! Highly recommend
  • Review frommuriel s

    Date: 05/30/2023

    5 stars
    Very pleased!! Great quality. *************** time. Will definitely be buying from you again. The only thing I would change is shipping to the po box instead of my home.
  • Review fromAnne A

    Date: 05/29/2023

    5 stars
    The bags are great and came quickly! I'm ready to order again!
  • Review frommac P

    Date: 05/24/2023

    5 stars
    We ordered these bags 2 times color is good bags are strong shipping on time. a good value product for giveaway at tradeshows.
  • Review fromMichelle C

    Date: 05/21/2023

    1 star
    I ordered tote bags that were advertised as 20W x 15H x 5 D, however, I measured them myself and they're only 19 inches wide. I requested a partial refund, and they refused, telling me that "We are able to catch all major defects which are visible stains, size, fabric differences, etc. Unfortunately, there is no way for our QC team to determine these minor issues and that is the reason they are accepted and in our tolerances," even though I sent them photos of a ruler against the tote bag that clearly shows the faulty dimensions.
  • Review fromCarlin B

    Date: 05/18/2023

    5 stars
    Was searching online for a reasonably priced tote with a little extra to justify what I will have to charge for an embroidered logo. Ordered & paid for a heavy canvas zipper tote with inside zipper (didn't realize they would send me a free sample). Product arrived quickly and while it wasn't quite as heavy a canvas as I anticipated, it will work fine for our purposes.
  • Review fromShelley w

    Date: 05/16/2023

    5 stars
    I have ordered from BBB several times and have never been disappointed. I read the descriptions carefully to make sure I'm ordering what I want and they deliver quality products with their fast delivery.
  • Review fromBrianna M

    Date: 05/15/2023

    4 stars
    I have yet to use the product but they seem quite sturdy despite the quality being slightly lower than I anticipated. shipped fast and overall seems like a great company, will hopefully buy more in the future and test the different options
  • Review fromJennifer B

    Date: 05/10/2023

    5 stars
    I came across Tote Bag Factory and I was pleasantly surprised about their pricing and great customer service. I ordered samples which arrived quickly and any questions I had during my ordering process where handled within minutes. I'm planning on order totes for my next project.
  • Review fromMary C

    Date: 05/10/2023

    5 stars
    Always receive quality products and great customer service. Ites shopped quickly. I have hand painted many pictures on your canvas bags and they are a big hit with the people who want a unique bag for the beach or shopping. Canvas bags hold up well, I have some bags that I have used for over five years

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