Reviews

Review Details

• Review fromDixie S

  Date: 05/06/2023

  5 stars
  Fast shipping and everything was as ordered. Very happy with purchase.

• Review fromApril W

  Date: 05/03/2023

  5 stars
  The shirts I order were exactly what I was looking for. They are so soft and comfortable. I also received the shipment within 2 days.

• Review fromanntb a

  Date: 05/03/2023

  5 stars
  great quality delivered timely and packaged accordingly will definitely order from them again

• Review fromCharlene E

  Date: 04/29/2023

  5 stars
  Thank you so much for my delivery! I ordered the totes anticipating for it to arrive at the estimated date. I was so surprised when it came a week earlier. Quality was great, fast delivery and reasonably priced. I highly recommend purchasing through them.

• Review fromAndrew V

  Date: 04/26/2023

  1 star
  Tote Bag Factory is an untrustworthy business that robs their customers blind...I have been a customer of TBF for several months with several transactions reordering the same bag/ custom design as inventory for my clothing line. The first few orders were OK with some minor issues here and there but with my last order things went bad (really bad). Tote Bag Factory sent me the wrong bags TWICE. First they sent me the wrong order entirely, they shipped me someone else's order and I had to spend hours of my own time trying to fix Tote Bag Factories mistake. Then when my actual order that I designed finally arrived it was the wrong bags AGAIN. At least it was the design I submitted but it was printed on a different bag that is less quality resulting in a botched print job that has the wrong colors and is less legible. It looks like a knock off version of the real bag I reordered and was expecting. I called TBF and told them it was the wrong bags again the minute that I received them. I sent them pictures and they said they would submit a claim immediately. They didn't file a claim until 5 days later when I made it clear that I need these tote bags by a certain deadline. The claims department gave me the runaround for days, gaslighting me acting like there is no real issue. They stated the reason the Totes are different is because they have a new manufacturer...How can this company sell the same exact model for a "REORDER" when there is clearly a difference in size, color, texture, quality, country of origin, and care instructions on the tag. They said they would not refund me or even try to replace the totes with ones that resemble the quality of my previous orders. I have certain standards serving my customers and it's not right to start delivering an inferior quality product all of a sudden. You would think Tote Bag Factory would share the same values for their business but it's clear they don't. I am at a loss because Tote Bag Factory is robbing me.

• Review fromClari M

  Date: 04/26/2023

  5 stars
  I ordered the Organic Cotton Canvas Tote Bags and they are well made and shipping was fast. Very pleased with this purchase!

• Review fromDennis @ Hearthwoods Ltd C

  Date: 04/26/2023

  5 stars
  Quick service, great value, The bags were much better quality than expected for the price. We will use these in our craft business for a long time.

• Review fromSusan A

  Date: 04/23/2023

  4 stars
  Loved the bags! I will reorder. Easy website to navigate. Way too long a delivery from **** to ********, 6 days. I checked the *** website, and at one point the bags were in *****!?

• Review fromMagda C

  Date: 04/22/2023

  5 stars
  Quick service excellent material tote bag and very fast shipping.

• Review fromJohn C

  Date: 04/21/2023

  1 star
  I ordered from tote bag factory on 4/11, and they said my bags would be arriving on 4/17/23. It is the evening of 4/21/23 and no bags in sight. If they could send them by carrier pigeon, it wont have to spend four days in *******. Its a good thing **** is government run, as a private company would be out of business by now. ********************* Order Number ******