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Business Profile

Employment Counselor

PSI Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Counselor.

Complaints

This profile includes complaints for PSI Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PSI Services LLC has 16 locations, listed below.

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    Customer Complaints Summary

    • 645 total complaints in the last 3 years.
    • 102 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/29/2022
      I signed up and paid to take a operator written test through psi. I then tried taking their practice test. I first tried on my iPad and then on my iPhone. It wouldn't work on those devices because they didn't have the right software. But I paid for the tests before I knew that it wasn't possible on those devices. The tests were $24.99 each. I never got to use the practice tests. So I called to get my money back and they won't issue it. How is that fair?

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/08/08) */
      PSI will contact the testing candidate.

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/20/2022 at 9:05pm I scheduled to take an exam for the date of 7/29/2022. The following morning on 7/21/2022 at 10:47am because I will no longer be pursuing a career in insurance. A total of 13 hours and 42 minutes. I sent an email to PSIONLINE on 7/21/2022 at 10:51am to ask how long it would take to process refund since it had not posted yet. I received an email back on 7/23/2022 at 1:14pm saying I sent it to their disability department even though on their website it gave that email address. I resent the email to the correct address on 7/24/2022 at 11am. I get a response back on 7/24/2022 at 1:47pm "my schedule has been cancelled" and if I wanted to request a refund provide them with the details (last 4 digits of card, date it was processed, Cardholder name & expiration date). I sent back this information on 7/24/2022 at 2:03pm. Then on 7/25/2022 at 7:31pm I get a response saying "strictly advised that once payment has processed it is non-/refundable and non-transferrable" I responded back on / at 10:37am where does this state this such policy? I get a response back on 7/26/2022 at 2:22am to "kindly check my receipt that it states their PSI exam /is non-refundable and non-transferrable". I sent them back a copy of my receipt with no such verbiage on 7/26/2022 at 10:29am. Then I get a reply back on 7/26/2022 at 10:29pm asking me why I want a refund and why I do not wish to take exam anymore. Then I replied back the reason I am no longer pursuing an insurance career. Over the next 2 days I am getting responses it is non-refundable. I no longer want to go back and forth with this company. I am trying to give them a chance to refund me before I file a complaint and dispute it on my credit card.

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/08/05) */
      PSI will contact the testing candidate.


      Consumer Response /* (3000, 7, 2022/08/11) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      A manager from PSI called me on 8/11/2022 at 7:33am. I forget her name (she was nice). She called to inform me of their refund policy, and they would not be giving a refund. I said thank you and I would be calling me credit card company to further look into and disconnected the call. I'll also be filing a complaint with CA Consumer Affairs for their practices. They had customer service reps ask me for my info to refund on 1 email, then tell me no refund, then ask me why I wanted a refund and then tell me their return policy on the receipt which was not. This business is too inconsistent on their message with me via email.


      Business Response /* (4000, 9, 2022/08/18) */
      PSI contacted the testing candidate to provide feedback on his concern and explained the rules and policies of fees.

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So,I received my email last week from PSI testing that I could go ahead and schedule my exam to take the AAMA (CMA) exam. I went to the site in the email,scheduled my appointment, but later went and cancelled because I wanted to choose another date. Apparently, if you do this, your whole registration and everything get cancelled! I absolutely did not know this!Well, to make a long story short, NOBODY "PSI OR AAMA" will tell me what I need to do. As of right now, I'm waiting to hear back from AAMA about what to do. But both companies have been giving me the run around for the last 4 days.

      Business Response

      Date: 08/03/2022

      Consumer Response /* (-5, 5, 2022/07/28) */
      They've sent me an email for me to reschedule.


      Business Response /* (1000, 6, 2022/08/01) */
      Testing candidate has been assisted and exam scheduled.


      Consumer Response /* (2000, 8, 2022/08/02) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have my real estate salesperson license from California and is taking Massachusetts Salesperson exam. Per MA board of realtor, I need to take both national and state portions of the exam. When I registered the MA salesperson exam, their system only allowed me to register State portion of the exam. I passed the state exam and then the nightmare started. I have been calling them almost every day asking to set up my file for national exam. Every time, I was told this is a technical issue and has been escalated and they promised they will call me back within 1-2 days but it never happened. So far, I have called them more than 10 times and talk to the supervisors 5 times. They are not professional, not competent and not honest. I am surprised that MA board choose such a terrible company to handle professional exams. Very very frustrated.

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/22) */
      PSI will contact the testing candidate.


      Consumer Response /* (3000, 7, 2022/07/25) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      PSI tech support contacted me but the issue wasn't resolved. They promised me to call back but they have not.


      Business Response /* (4000, 9, 2022/08/01) */
      PSI will contact the testing candidate for feedback.

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PSI is a scam. Because of the necessity of dealing with them, I have abandoned my career pivot into real estate.

      Before scheduling my online affiliate broker exam for Tennessee, I confirmed that my computer passed the online test requirements. On the day of the test, however, I was met with a "PCR Error." After speaking to three different people over the course of 30 minutes, I was told that the pre-exam test requirements that I had passed were for my browser only, and my operating system was not compatible with their online testing system.

      Why on God's green earth would my computer pass multiple sniff tests prior to taking the test and then fail during the actual test?

      Oh yes: that's because PSI is a scam company. I hope you enjoy my $40 (and $25 that I paid for a practice test, too).

      Horrible company, faulty software, atrocious policies.

      If you are considering a career where you must interface with PSI before stepping into that role, please reconsider.

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/21) */
      PSI will take the appropriate steps to ensure a professional exam environment and to help support a positive test experience.

    PSI Services LLC is NOT a BBB Accredited Business.

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