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Business Profile

Market Survey

Survey Junkie
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BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

3.42

Average of 270 Customer Reviews

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Review Details

  • Annette C

    Date: 11/22/2024

    A friend referred me to Survey Junkie. I enjoyed doing the surveys and referred my husband. I was notified that I my account had been permanently closed due to fraudulent use. We have different email accounts, and I wasnt aware that members of the same family could not each have their own survey junkie account. All points accumulated were lost.

  • Sherri H

    Date: 10/16/2024

    After several months of completing surveys with no issues, I recently stopped receiving surveys to complete with no explanation given. I contacted **************** and was informed that I had violated their policies regarding I assume being truthful. No explanation was given except informing me that my account was suspended, and if I tried to open it under another name it would be suspended as well.A complete surprise in that I have always been truthful and consistent in my answers regarding where I live, age, gender, etc. I asked via e-mail for an explication and was given the same previous response (basically no answer). Yes, I also was frustrated many times as others that I would take ***** minutes at times on a survey to only be kicked out that "this survey may not apply to you" and receive 3 points, but I had never received any feedback that any answer was fraudulent. I am concerned that this company is using private information to sell to other companies and finding ways to not payout. I am giving 2 stars though in that I had received payouts successfully to use towards gift cards.

  • Jody H

    Date: 10/05/2024

    I have taken about 10 surveys over the last couple of weeks. After completing the survey, it always says "something unexpected has happened" so I don't get any points for wasting my time answering their survey And now all of the surveys I take are showing only pro videos for one candidate and negative videos for the other presidential candidate I feel they are trying to influence how I vote Don't waste your time because you won't get any credit for your Time spent. I have reported this to them, but they've done nothing to help

  • Karen R

    Date: 10/01/2024

    I notice here that I am not the only one not being able to redeem earned rewards. Are they trying to scam? The same identical problem occurred the last timed I attempted to redeem my reward. I have talked with two different people since trying to redeem my reward 5 days ago. Still have not received reward. It shows on my account that I redeem $50.00, but when I attempted to get access to it, the codes sent were all not accepted.I noticed there are a lot of times that I would do the survey up to the end, then get booted off and no reward. It wasn't because I didn't answer right, because more than once it will say click for your reward, then off goes the ********* this on purpose they make it to where you can't get your hard earned reward?

  • Mark L

    Date: 09/30/2024

    I am now required by Survey Junkie to take a picture of my license as well as take a selfie in order to cash out my measly earnings from them. This reeks of potential identity theft issues from anyone in their office, or if they get hacked. I regrettably unsubscribed to them and forfeited a bit over $59, rather than take that chance. I put in a lot of time for those surveys, but identify theft could be worse. They didn't require this of me in the past. In this age of scammers all over the place, I was forced to throw away that money to avoid bigger issues.

  • Shannon F

    Date: 09/21/2024

    Id verification to many fails contacted support mutiple times with no correction

  • Brian G

    Date: 09/14/2024

    Their IT support is awful. I emailed them 4 times informing them I was unable to install their Surf to earn desktop app. The 1st response was to inform me it would take 72 hours to take affect. Does make sense. When I emailed after 72 hours complaining that it still wasn't activated I was given step by step directions on how to install and activate it. Those directions didn't work. I emailed a 3rd time and received multiple automated responses saying they were looking into it. I finally got a support **** to reply asking me to uninstall it, reinstall it and restart my computer. That didn't work. So I sent a fourth email saying that didn't work. I received an email asking if I followed all the steps. I responded, "Yes". No answers. I then sent a 5th email asking again and received the same email with the steps. I responded with, "that didn't work the 1st time you sent it.". I then received two more automated messages, 12 hours apart, saying they are working on it. Two weeks and no progress. All contact is done through email. Phone calls, chats, etc. doesn't happen.

  • Leticia T

    Date: 08/25/2024

    I didn't have problems until I tried to send a copy of my driver's license and a selfie to verify who I am. I was sent a link I couldn't load for some reason, so I emailed a current selfie of myself and the front of my driver's license to customer service. I was told to resend the selfie and driver's license again because it was missing the back of my license. So, after finally loading the link this time, I sent another selfie I thought might look more like my driver's license because I am at least 20 or more years older than my picture. I never re-take my picture because I renew my license by mail. It didn't occur to me it would be an issue. Two different selfies but they're both me. I was permanently suspended for doing unauthorized activities. I don't feel I did anything wrong to justify permanent suspension.

  • Ashli E

    Date: 08/05/2024

    I tried this years ago and didn't get anywhere... I tried it again today and I've taken close to 10 surveys in about 1 hour and it doesn't let me get through any of the surveys. It has me do between 5-10 questions and then tells me that the survey has filled up. The most points I have gotten was setting up my profile. I'm pretty disappointed and if I could do 0 stars I would.

  • Ashley J

    Date: 08/02/2024

    Suspended my long-standing account for no reason siting breaking terms and doing unauthorised activities, which I haven't, and without providing any proof even when asked. This has happened to others as well with no recourse just tough luck. Have money owing but unable to cashout remaining amount. Do not recommend joining and to go with other reputable survey companies.

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