Reviews

This profile includes reviews for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

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  Public Storage

  1717 E Joppa Rd Parkville, MD 21234-3601

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  Public Storage

  1904 West St Annapolis, MD 21401-3931

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  Public Storage

  4343 York Rd Baltimore, MD 21212-4818

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  Public Storage- ALL LOCATIONS

  5555 192 St Surrey, BC V3S 8E5

Review Details

• Review fromAs G

  Date: 05/05/2023

  1 star
  So it about them charging my card without my authorization. I know they can't but my card was never on auto pay. I made a partial payment because I knew this month I would be just a little short but I attempted to make a payment. Then find out the onext day I was charged my balance. Which in returned put me in a bind with my bank. All customers service said I had to call my bank. So going to do that and I'll just have deal with them at another time.

• Review fromRichard D

  Date: 05/04/2023

  2 stars
  Dear Public Storage Supervisors,I am here to bring to your attention my rental history and payment history with Public Storage. I have been renting a storage space with you for nearly a year and a half now, paying close to $157.00 per month. I have never once been late on my payment and have always paid insurance. Despite this, I have been assigned one of the most unsecured units in the building, where the door to my unit is loose and visibly so. Furthermore, I have had to face significant challenges while using your storage facilities. On my first month, I purchased an upscale cart to bring my belongings from home to storage. However, when I arrived, the elevator was not working. I was forced to carry the cart up twelve flights of stairs and assemble it there, only to discover that I could not bring it back down to use it. I was not informed prior to coming that there would be an issue with the elevator. Additionally, I have received no text messages or other notifications of elevator repairs that have occurred in the building over the past few weeks.I strongly believe that I have been assigned this unsecured unit because I may have been racially profiled. Given my knowledge of the area, I feel that this has been done intentionally.I am outraged to have received a rent increase of nearly 75 without any prior warning, particularly during the end of a pandemic. This has caused me significant financial hardship. I implore you to take action immediately. My rental history and payment history with Public Storage is excellent, and I have never given you any reason to doubt my trustworthiness or responsibility. I demand that you adjust my rent accordingly, or I will be forced to seek full reimbursement and damages for the entire rental period.I hope to hear back from you soon regarding this urgent matter.*********,********************************* and ***************************

• Review fromJason W

  Date: 05/04/2023

  1 star
  storage property manager service unreachable to contact and wasnt in the office during business hours for help and I asked for a refund because I went somewhere else because my moving had a time limit I visited customer service via chat they refused and helpless

• Review fromChar L

  Date: 05/04/2023

  1 star
  Total bait and switch and that is born out by many other comments I have read. I rented a unit for $126 and within just a few months my rent was raised to $174 per month. I see by other commenters that I can expect many arbitrary rate increases over time. I would not recommend them because of the unreasonable and unexpected rate increase especially so soon after renting.

• Review fromBrianne M.

  Date: 05/03/2023

  1 star
  Absolutely the worst experience I have had with any kind of business or customer service. Raised my rent from 188$/month to 390$/month, after being in a unit for 1.5 years. They advertise the rate of 235$/month for the same unit online. They said, Im sorry, theres nothing we can do for you. Thats just what it is. I will write every terrible review I possibly can. Absolutely disgusting business.

• Review fromTiffany B

  Date: 05/03/2023

  1 star
  Thieves!!!! Rep had me pay for a unit and the unit wasnt available!!! Then they charged me because of an incompetent worker that does not what the h*** shes talking about. They are rude an unprofessional!!! I wouldnt recommend nobody to rent from these thieves!!!!!

• Review fromLarry H

  Date: 05/02/2023

  1 star
  Just be careful of what you are signing up for and read your contract carefully. They make you believe you are getting a great deal for an unlimited amount of time yet, as other posters have pointed out, they raise your rent automatically after 5 months of usage. Per the contract, they only have to give you one month of notice until the new charges take effect.

• Review fromCourtney T

  Date: 05/02/2023

  5 stars
  I have gotten a storage unit today on ************* in ***** **** and the male who help ** was amazing also the women were all very helpful and amazing as well.... I would say anyone looking for a storage unit go to them they are all very pleasant and wonderful and very very help full and fast at taking care of your needs and or wants definitely 5 ? s for them no matter what. And I would say the prices are also reasonable and very good for someone in this economy their prices for units are definitely very great and reasonable for anyone struggling like iam with this economy.... Again thank you to all employees that helped me and my father today you were all amazing and the best help I've experienced ever.

• Review fromTrish Q

  Date: 05/02/2023

  1 star
  On January 30th 2023 I rented a small 5by5 unit at public storage. I think you need to allow your customers a longer lease than month to month if youre going to increase prices almost 30 percent starting on the 4th month. This is extremely misleading to increase so high within the first year of rental but yet still advertise the lower rates to lure people in. Its not acceptable and should have a fair cap of the amount that can be raised or at least have the option of a longer rental time with the lease options.

• Review fromLisa B

  Date: 05/01/2023

  1 star
  The public storage on **** ************** Rd is a joke. First they changed their hours to 9:30 - 6 during the week and 9:30 - 5 on the weekends, then they increased our rent. We had a climate controlled unit and we went into it the first week of April. The building was probably 100 degrees and had no lights. We went in on a Sunday and I asked the assistant manager to have someone call me in regards to this situation. Never received a call back.Went in the second weekend and it was the same issue. 100+ degrees. Asked the assistant manager to have someone call me. We had to get our stuff out of there since it was supposed to be climate controlled and it was not, nor there was any lights in the building.Went in this last Sunday to finish sweeping up and the building was still 100+ degrees. Could not find anyone in the office to talk to.Called to speak with the onsite manager several times over the last few weeks and no one ever called me back.I tried to contact them to say that we deserved a partial refund for the unit not having any air conditioning or lights for almost the entire month of April, but once again I got no one to call me back.I then receive an invoice for rent for the month of May saying that I still had to pay my storage of $179.00. What a joke. They should pay **** called again, and got no one, so I called customer service and they said that the charges would be reversed and that she would notify the district manager to find out why there was not air conditioning or lights in the building and to call me back in regards to the April rent we paid.We had received another notification that our rent was going up May 1st to $194 per month.We had already had our unit broke into once before and then again yesterday someone tried to break into it again. They obviously do not pay any attention to their cameras.DO NOT RENT FROM THIS LOCATION