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Business Profile

Information Bureaus

Public Data Check
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Public Data Check's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is scamming people left and right. I originally paid $1 to get a report. The report had information of over 6 years ago. Then, it signed me up for a subscription $39.96. Said, I can only cancel by calling. I called and it was an automated system. 3 days later my account was charged $39.96. I called again and same automated system. Then, I finally spoke to an agent which told me no attempt of canceling was made. Odd, I realized the automated system was a scam. He then mention that the $39.96 is for their time and effort of processing the payment. He offered to lower the next monthly payments to $2, even though I had mention I don't use this service. They refused to give me a full refund and mention to perhaps give me $19 but weren't sure. Pissed, I call my bank and they are also refusing to dispute the charge. I then, check review and notice a big percentage of their reviews are claiming the same issue I am having. Just stealing hard earned money from people while they sit at home. This company needs to be held accountable.

      Business Response

      Date: 03/10/2025

      Thank you for contacting us and we are sorry to learn that you had difficulties with your subscription. We see that you signed up for our monthly service with an initial 7-day trial period. After the trial, the account was active on the scheduled billing date and charged the normal monthly fee. The trial fee and monthly fee are explained during the online registration process and we require all customers to check a box that specifically agrees to these fees. We also reiterate this billing reminder in the email that welcomes new members to the service. Sorry again if this was different than you expected. After your billing date, our records indicate that you canceled your account using our automated system and then spoke with an agent. The agent re-explained everything to you and attempted to accommodate your situation by refunding half of the charge and providing a month of free service. You noted that your best option would be to contact your bank about a dispute, and it seems that your bank found no issue with the legitimacy of the transaction. Of course, we always want our members to be satisfied, and so we reached out to you to ensure your account was canceled and refunded. Please feel free to contact us if you need any additional assistance with this matter. Sincerely, Member Support

      Customer Answer

      Date: 03/11/2025



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 23011258, and find that this resolution is satisfactory to me.

      Regards,

      M****** ******* ****** ******




















    • Initial Complaint

      Date:01/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company does not have an option to cancel or stop subscription without calling in. This is not a function that is available to me nor was this clearly stated when signing up for their services. This company uses bait & switch tactics

      Business Response

      Date: 01/27/2025

      Hi C**********, Thank you for contacting us and we are sorry to learn of your experience. Accounts can be canceled online from the My Account page and many members use this option. The Contact Us page on our website also provides a contact form and lists the easiest ways to reach us by phone, email, or postal mail. This information is also included in the email that welcomed you to the service at the time of registration. We see that you used our contact form to request cancellation two days ago and that your request was processed. We responded to your email and sent an automated confirmation with additional account details. Sorry again that your experience did not meet your expectations and please let us know if you need any additional assistance. Sincerely, Member Support

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove my information for P*** * ******, MOUNTAIN VIEW, CA 94040 so that it is not accessible to private accounts or publicly. I cannot provide a link, because your website required purchasing an account to get a link, but my information is clearly visible as a preview. The removal tool requests additional personal information which I will certainly not give. Per California's privacy policy, I have a right to have my information removed.

      Business Response

      Date: 11/21/2024

      Thank you for contacting us and we are happy to help. We tried to call you but we were not able to connect. The information on our website originates from public sources like county, state, federal, and various repositories of information that are accessible to the general public. We understand that some consumers do not want this information displayed on our website and we offer all consumers from all states the ability to use our free and automated removal tool. Any consumer can click the link “Do Not Sell My Personal Information” that is located in the footer of our website. Then, simply search for the information, select the information to be removed, and complete the verification step. Once your request is submitted the information is typically removed within 24 hrs. Any consumer can also call our email our support team 7-days for such a routine request. We have processed your request and sent an email confirmation to you. Please let us know if you need any additional assistance. Sincerely, Member Support

      Customer Answer

      Date: 11/21/2024



      Complaint: 22553007

      I am rejecting this response, because the core complaint that I filed was that you require additional personal information to file for removal.

      "Then, simply search for the information, select the information to be removed, and complete the verification step."

      The verification step requires additional personal information. I will not be providing additional personal information, just to remove my information, as that's contrary to the point of wanting to reduce what personal information of mine is available and sent to companies.

      Please remove my information in accordance with California's Privacy Policy.


      Regards,

      P*** ******
















      Business Response

      Date: 11/21/2024

      Thanks for sharing your opinion that our self serve process requires too much information. Your immediate remedy would have been to simply contact our company via phone or email to ask for assistance. Your “core” request was to have information removed from our website and your request has been processed. As such, there is no further action to take. Best of luck to you. Sincerely, Member Support

      Customer Answer

      Date: 11/21/2024



      Better Business Bureau:

      Thank you for the response from Public Data Check. When I last wrote, my information was still visible online -- but I can confirm that it is now no longer available. I would have picked up the phone if I would have gotten a call from the company, but my phone shows no missed calls. However, to their credit they did call to confirm an earlier data removal request (before I submitted to BBB), which I appreciate.

      I have reviewed the response made by the business in reference to complaint ID 22553007, and find that this resolution is satisfactory to me.

      Regards,

      P*** ******




















    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have my personal information and do not provide a way to have it removed. I’m a DV survivor and this compromises my safety.

      Business Response

      Date: 10/11/2024

      Thank you for contacting us and we are sorry to learn of your issue. The information on our website comes from public records like county, state, and federal record keeping systems that are accessible to the public. Even though this information is available to the public, we understand that some consumers do not want us to collect and display their information on our website. We offer a free and automated tool that allows anyone to remove their information. Simply click the link “Remove Me From Website” located at the bottom of our homepage and then follow the prompts to select and remove your information. Our support team is also available by phone and email 7-days from 5am - 9pm. We were able to locate your information and we have processed your request on your behalf. An automated email confirmation was sent to the email address used in this communication. Thanks again for contacting us and please let us know if you need additional assistance. Sincerely, Member Support

    • Initial Complaint

      Date:08/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/7/2024 I subscribed to a 7 day trial for $2.00 to public data check. I agreed to pay that and could cancel any time after. I only needed to use it one time so I cancelled it on the same day. I successfully unsubscribed and today 8/15/2024 was charged $29.96 to my discover card. I have disputed it with credit card and reported as fraud. Not sure what you can do about this but it absolutely fraudulent, and if they do this to everyone they could criminaly make lots of money. There should be something that can be done to stop them stealing money

      Business Response

      Date: 08/23/2024

      Thank you for contacting us and sharing your experience. We see that you set up an account on 8/7 and were charged your normal monthly fee on 8/15. Accounts can be canceled 24/7 online or through our automated phone system. We also offer live agent support by phone and email 7-days from 5am - 9pm PT. We do not see any record of a request to cancel your account and this is why you were charged the normal monthly fee on your scheduled billing date. We are not sure what you experienced when attempting to cancel your account and we apologize for any inconvenience. We see that you contacted our support team by phone and email on 8/15 and we canceled your account and voided the transaction. Automated emails confirming your cancellation and void were sent to your email address on file. Thanks again for contacting us and please let us know if you need any additional assistance. Sincerely, Member Support

    • Initial Complaint

      Date:05/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I utilized this company to find my property tax numbers while doing my taxes. The cost of report was $1. They billed me twice. I never ordered or concented to any recurring charges or subscription. Today I received a fraud alert for a 28.95 charge from publichousedata. Forcing me to cancel my card. By the number complaints I believe this to be a common practice with this company. I have protested the charge.

      Business Response

      Date: 05/23/2024

      Hi W******, Thank you for contacting us and we are sorry to learn about your experience. We are glad we had the chance to speak with you and clarify that your experience was with a different company. We hope you were able to resolve your matter with them and please let us know if you need any additional assistance. Sincerely, Member Support

    • Initial Complaint

      Date:04/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1 online to get information on my house. I never received the information requested. I also did not know this would be a recurring charge of $28.95 a month. I have no contact with this company and do not know how to cancel this service.

      Business Response

      Date: 04/24/2024

      Thanks for contacting us and sharing your concern.  We have not been able to find an account that matches your information and we don’t charge $28.95, so we are not sure if you have contacted the right company. We gave you a call to try and figure this out and left a message. Please contact our support team if you still need any additional assistance. Sincerely, Member Support

    • Initial Complaint

      Date:03/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On average this company is trying To charge me for 29.96 3 times a week I have tried to locate an email or any records indicating I signed up for their service not to avail Thank you for your help.

      Business Response

      Date: 04/04/2024

      Thank you for contacting us and we are sorry to learn there was an issue with your membership. We called you to learn more and left a message. We see that an account was created on our website on 2/17/24 with your name, email address, phone number, and payment information. We sent an email confirmation with relevant account details at the time the account was created. We attempted to process the monthly fee of $29.96 on your scheduled billing date but we were not able to process the payment. When this happens the system will periodically reattempt the charge during a grace period before automatically downgrading or canceling the account. We can confirm that your account has been canceled and we have refunded your most recent payment. Thanks again for contacting us and please let us know if you need any additional assistance. Sincerely, Member Support

      Customer Answer

      Date: 04/05/2024



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 21501426, and find that this resolution is satisfactory to me.
      I also would like to thank public data for reaching out. 
      Regards,

      S***** *******




















    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Earlier this month I signed up for the $1 trial for seven days through Public Data Check. Unfortunately I did not find the information I was looking for so I went and cancelled BEFORE the seven days were up. I even received an email confirming that my trial was cancelled BEFORE my days were up and that I would still have access until that seventh day. Today doing some online banking I saw a charge that was in fact for $29 for Public Data Check! Not sure why I was charged when I cancelled before the trial had ended. In regards to this I am requesting a full refund as your site did not have the information I needed( nor was what I did see accurate) so I had no use for a membership which is why I cancelled but was charged anyways!

      Business Response

      Date: 02/26/2024

      Hi C*******, Thank you for contacting us and we are sorry to learn that your experience was not what you expected. We called you but we were not able to reach you and we left a message. I think the issue here was just a misunderstanding about the timing of the trial. The account was created on the morning of 2/6 with a 7-day trial that provided access through all of 2/13. The account was still active on 2/14 and the normal monthly fee was processed. The account was then canceled online later that day and an automated email confirmation was sent to the email address on file. The email noted the most recent charge with a reminder that website access would expire on 3/16.  Sorry again for any confusion and it is not our intent to charge someone who does not want to use our service. We refunded your monthly fee and please let us know if you need any additional assistance. Sincerely, Member Support

      Customer Answer

      Date: 02/27/2024



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 21314462, and find that this resolution is satisfactory to me.

      Regards

      C******* ****

       

       






















    • Initial Complaint

      Date:09/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used publicdatacheck’s website and canceled the $1 trial well before the one week trial was over. I received an email confirming the cancellation. However, the debit card used for the $1 trial was charged $29.96 a few days ago despite the cancellation. I want my money refunded and assurances that I will no longer be charged.

      Business Response

      Date: 09/27/2023

      Hi M*******, Thank you for contacting us and we are sorry to learn about the issue canceling your account. We called you to learn more about your experience. We see that an account was created on our website on 7/31 at a discounted rate for an initial 7-day trial period. The service has a monthly fee of $29.96 and is offered month-to-month and can be canceled at any time. Accounts can be canceled online 24/7/365 or by email and phone with live agent support 7-days from 5am - 9pm. We are not able to locate a request to cancel the account through any of these channels and this is why the account was charged the normal monthly fees for the periods of August and September. We canceled your account when we received this request on 9/21 and sent you an email confirmation. We have also refunded the monthly fees that were charged to your account. Please let us know if you need any additional assistance. Sincerely, Member Support  

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