Complaints

This profile includes complaints for Public Data Check's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Public Data Check

  5662 Calle Real Ste 107 Goleta, CA 93117-2317

  
• 

  Public Data Check

  120 Cremona Dr Ste 155 Goleta, CA 93117-3167

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request to Public Data Check to remove my information from the website. My email was requested for confirmation with following message was included: "Action required: You must click this link to validate the request and continue the identity verification process. This link will expire in 60 minutes" The user cannot "click" the link. This is just another way for data aggregators to add additional information to their data. I am request my information be removed from the site as soon as possible.

  

  Business Response

  Date: 06/16/2023

  Hi E*****, Thank you for reaching out to us. We are sorry to learn that you had difficulties using our automated opt-out process. We see that a request was submitted and that the verification was never completed. Sorry again that you had difficulties clicking the link. We were able to process the removal for you and an email confirmation was sent to the address you provided. We are not exactly sure what you mean when referencing data aggregators that are adding information to their data? It is probably best if you visit our Privacy Policy listed on the website for any questions or concerns that you have relating to the collection or use of personal data. Please feel free to contact our support team 7-days from 5am - 9pm if you need any additional assistance. Regards, Member Support

  Customer Answer

  Date: 06/20/2023

  
  
  I have reviewed the response made by the business in reference to complaint ID 20166914, and find that this resolution is satisfactory to me.
  
  Regards,
  
  E***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found two listing with my name, location, and relatives. I took a screen shot and attached to this message, you will remove my information effective immediately. I am not paying your company $1 to have you send me a report on information that your company did not have my consent. No consent was implied! While you may argue that there is no law for you opt out my information, there is simply no law granting publicdatacheck to publish my personal and private information. I haven't reported my address in over 3 years because I am cleaning up information that was stolen from me, and have no plans on reporting my address to any public system. You didn't get my information from social media because my location is concealed through a private internet access point, even social media has got no information from me. Finally, I don't use the the open internert without my IP location hidden. failure to remove my information, will result in a federal crime against you.

  

  Business Response

  Date: 02/03/2023

  Hi J*****, Thank you for contacting us and sharing your concerns. The information that appears in the search results on the website originates from public records such as those found in courthouses, city, county, state, and federal sources, as well as other private sources that are accessible to anyone in the general public. We understand that some consumers do not want their public record information displayed on the website and we offer a free option that allows anyone to remove their information. When we received your initial request we directed you to this free and automated process. We see that your requests were processed and an automated confirmation email was sent to you. We assume this resolves your matter and please let us know if you need further assistance. Sincerely, Member Support.

  Customer Answer

  Date: 02/06/2023

  
  
  
  
  I am rejecting this response because: I, J***** **** *******, am not a member of the public. Court houses tells lies and continue to violate rights.  I did not imply consent nor provide information to certain court houses, if this evidence "my personal/private information appears again" you will be held accountable. No court has authority over my life and the data in it. 
  
  Regards,
  
  J***** **** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 02/06/2023

  Hi J*****, Thank you for your continued interest in this matter and we appreciate you sharing your perspective. Thanks again and please let us know if you need any additional assistance. Sincerely, Member Support

  Customer Answer

  Date: 02/07/2023

  
  
  I am rejecting this response because: publicdatacheck has no rights search for public records... my information will be removed from your servers and you will cease your operation. 
  
  Regards,
  
  J***** **** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This co. Should be put on there own website.as fraudulent cause I canceled same day and today January 18 they took almost 30 dollars out of my bank account. Accuse me it wasn't free it was one dollar so they could get credit card info

  

  Business Response

  Date: 01/25/2023

  Hi T****, Thank you for contacting us and we are sorry to learn of your experience. We are glad we had a chance to speak with you and clarify the billing terms and cancelation process. Sorry again for any confusion or inconvenience. We can confirm that your account has been canceled and refunded. Please let us know if you need any additional assistance. Sincerely, Member Support

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 7 day trial of their services on November 9 and cancelled via email 4 days later. Then out of the blue on December 12 i noticed a charge from them for 29.96 on my card statement. They say they can't find record of my account or my cancellation but won't refund my money or attempt to actually cancel it. The email used was [email protected] and transaction number for the trial was 4****511.

  

  Business Response

  Date: 12/16/2022

  Thank you for sharing your experience and we are sorry to learn that the charge caught you by surprise. We called you to learn more and left you a message. We see that an account was created on our website on 11/9 and canceled upon request on 12/13. We haven’t been able to find any other prior communications from your gmail or hotmail addresses and this is why the account remained active. If you are able to forward any previous cancellation requests we are happy to have our tech team review what might have happened. After your trial expired we were unable to process your normal monthly fee. When this happens the system will attempt to retry the charge at the end of the current cycle before automatically deactivating the account and that is what happened in this instance. The billing process and fees are all explained during the registration process and sorry again if this was unexpected. When you emailed us on 12/12 it was from your gmail address and there was no contact information or account information provided in the email for us to locate your account. We determined from your gmail address that your last name was Wilcox and we attempted to locate your account using the only pieces of information available to us. You will notice in the screenshot you provided that the last name used to register your account is not Wilcox and the email address used to set up your account is a hotmail address. We were not able to find your account due to the spelling and different email addresses. We replied to your email within 30 minutes asking you to contact us right away by phone or email so that we could resolve your matter. We received your reply the following day with the information necessary for us to locate your account. We replied 4 minutes later that your account was successfully canceled and refunded. Thanks again for sharing your experience and please let us know if you need further assistance. Sincerely, Member Support

  Customer Answer

  Date: 12/19/2022

  
  
  I have reviewed the response made by the business in reference to complaint ID 18567447, and find that this resolution is satisfactory to me.
  
  Regards,
  
  J** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing a search on my self just out of curiosity. I went ahead to do my search and I did not match anything on your database. And as a result of this I was sent a notification that because I didn’t have any match I had a chance to do a second search for no additional charge and if I still didn’t have a match I wouldn’t be charged any fee or additional fee for the second time either. As your business stated it would be a “one time charge” I have to admit I am surprised that not only was I charged twice for what I was guaranteed would only be a one time thing but also went ahead and enrolled me for a monthly subscription and was also charged. I understand that anything less than $50 can slip between the line and not be noticeable but it is not the money so much that I am making a statement for but rather the principal of the act and let’s also mention the lack of integrity. False propaganda. It is not ok to do this. I came across your services and walked in with an open mind and I wasn’t expecting any reimbursement for the initial charge for requesting your service even after I did not have any match. It was your business who sent me a notification offering a second try which was great and for that I thought to myself now that is a business that is interested in playing fair with the customer but now I have a different opinion. I wasn’t expecting much of it but was rather lured in by the “shocking info” “secret accounts” “exposed cheater’s” and dramatic signs that made it suspenseful that had me excited about what could possibly be out there about me i had no idea was out for the public to know but me. I wasn’t expecting any of this. I can’t deny feeling a sense of being taken advantage of for giving your services an opportunity for fair business. I followed through with integrity and I’d appreciate getting that in return. As I looked to reference the charges I sadly encountered even more charges I had no idea were even there. Thank you , P**** ******.

  

  Business Response

  Date: 12/01/2022

  Dear P****, Thank you for contacting us and we are sorry to learn of your situation. We tried calling you at the number provided but we were not able to reach you. We are glad to clarify that we are not the company that has provided this unpleasant experience. The fees you included are from a company called “usapublicdata.net” which is not affiliated with our company. While similar, our website is publicdatacheck.com and there is no association between the two. Please reach out to usapublicdata.net for further assistance. We looked up their website for you and their toll-free number is ###-###-####. We hope this helps and best of luck. Sincerely, Member Support

  Customer Answer

  Date: 12/02/2022

  My sincere apologies for the misunderstanding. Upon doing my research of the potential business from who the charges were from I was misled to yours. Since it was also the only one who granted me access to my “membership account” it was easy to assume and confuse me. As I meant to ill will to your business I do politely ask that my membership to your business is terminated if yet not already since I wasn’t interested in one to begin with. Thank you for all your help and cooperation with this matter.
  I have reviewed the response made by the business in reference to complaint ID 18469658, and find that this resolution is satisfactory to me.
  
  Regards,
  
  P**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unsubscribe to public data check and its still charging my account. I want my money back.

  

  Business Response

  Date: 11/04/2022

  Dear L*****, Thank you for contacting us. We called you to discuss this further but we were unable to reach you. We see that an account was created through our website on 9/25/22 and then billed the normal monthly fee on 10/3/22 and again the following month on 11/3/22. The account was billed because it was active at the time of each billing. We are not sure what you experienced, but we don’t have any record of a request to cancel your account either online through your account, via email, or by phone through our automated system or live agent support. We do have an option that allows consumers to unsubscribe their email addresses from receiving potential marketing communications, but this is not the same as canceling an account. Maybe this is what happened? We have confirmed that your account is canceled and you will not be billed further. We have also refunded your monthly fees. Please let us know if you need further assistance. Sincerely, Support Team

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing a family members "public record" being posted all over social media by someone who is trying to use it against us, we knew something was wrong. This "public record" had over 10 FELONIES under criminal history!! We knew that was untrue so we went to the sheriff's office and did a national background check and guess what? Clean. I called and all I was told was they would remove thier information. NO! I want it to be corrected! BECAUSE YOU HAVE DAMAGED THIS FAMILIES REPUTATION BY REPORTING FAKE INFORMATION! And all I was told was "sorry" well sorry isn't good enough. We are being harassed because of this fake crimal history and it is ALL PUBLICDATACHECKS FAULT

  

  Business Response

  Date: 09/29/2022

  Dear S*****, Thank you for sharing your experience with us and we are sorry to learn of your situation. We are glad we had a chance to speak with you and please let us know if you need any further assistance. Sincerely, Member Support

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original trial was $1 on august 10th. The trial was for 7 days. However, I went on the website to cancel it that following Monday the 15th (5days) and the site had said the membership was cancelled (in red bold letters) and I was still Able to use it until 9/9/2022 (screenshots provided). I took a screenshot that day because I thought it was odd that it was already cancelled. What this company did was ended my trial early and gave me a month worth of time to use it and stated it’s cancelled and hoped I wouldn’t notice the date (which I didn’t) than charged me on the 7th day $29.96. I used the site that first day and found all information was outdated or unavailable. This also goes against the FTC ACT. “The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that's not true.” I called the company during business hours and there voicemail states I’m calling out of hours, nor have they responded to my email either and I’d like to be refunded. I didn’t use the service let alone want a full months worth of one. Very misleading and they make it impossible (if at all) to get in touch with them. They give no options to click to cancel and state it’s already canceled in bold red so what was I to do? They just hopped I wouldn’t notice my bank statement . I don’t get it.

  

  Business Response

  Date: 08/19/2022

  Dear C******, Thank you for contacting us and we are sorry to learn of your situation. We see that 3 different accounts were created with 3 different email addresses and this appears to be the cause of your confusion. Accounts are not linked and canceling one account does not cancel other accounts. Accounts were created on 6/8, 6/18, and 8/10. The account that was created on 6/8 (gareau.f…[email protected]) was canceled online 3 days later on 6/11. The 2nd account that was created on 6/18 (c*****…[email protected]) was canceled automatically by our system because we were not able to process the payment for July. The system attempted to reprocess the payment again in Aug, but it was unsuccessful and the account was automatically canceled. As a courtesy, we provided access to this account through 9/9. You provided a screenshot confirming that this account was canceled. Your 3rd account (crazy4.…@aim.com) that was set up on 8/10 was never canceled and this is why you were billed the normal monthly fee for this account. We are sorry that we missed your calls on the morning of 8/18. Our website lists our hours as 5am - 9pm PT (Pacific Time). There is a 3 hour time difference from ET (Eastern Time) and it was still before 5am when you called. This is why you were not able to connect with a live representative. We did receive your email shortly after at 5:04am and replied to you that morning to confirm that your account was canceled. We asked you to call us for any additional assistance but did not hear from you. As a courtesy we have refunded your monthly fee and we can confirm that all 3 accounts are canceled. Please do not hesitate to contact our support team if you need additional assistance. Sincerely, Member Support.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this phoney website for a dollar trial and it said I can cancel at any time before the week is up to avoid more charges. Well once I realized that the people you are searching they never seem to find. Also it had all different searches like sex offender search, social security search, phone number search, reverse phone search, amd then all of the sudden the only thing on my app is the people search and nothing else I tried to cancel my subscription however, there is no where on the app or website now to cancel. The only thing that pops up everytime is people search. I've tried logging in and back out, resetting, phone, and still same thing. I do NOT want to be charged a membership. I'm starting to see that this is one big scam they have running.

  

  Business Response

  Date: 08/02/2022

  Thank you for contacting us and we are sorry to learn of your experience. We called you to discuss this further but we were not able to reach you. We have canceled your account and refunded your $1. An automated email confirmation was sent to the email address associated with your account. Accounts can be canceled anytime by logging into the website, by email, and by phone 24/7/365 through our automated system, or via live agent support 7-days from 5am - 9pm PT. This information is listed on our website as well as in the Welcome email that was sent to you when you registered. We are sorry you found this process to be difficult and we will pass this feedback to our product team. Please do not hesitate to contact us if you need further assistance. Sincerely, Member Support

  Customer Answer

  Date: 08/03/2022

  
  
  I have reviewed the response made by the business in reference to complaint ID 17646056, and find that this resolution is satisfactory to me.
  
  Regards,
  
  J***** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well they advertised free public records search 100 percent free but as soon as the app was closing cc it needed my cc for 1 dollar that's not free I'm sick of this it's a big lie and I'm tired of it

  

  Business Response

  Date: 06/16/2022

  Dear David, Thank you for your inquiry and we are sorry you were not satisfied with the registration process. We gave you a call to discuss this further but were not able to connect with you. We offer consumers a free search so that they can determine if the person they are looking for exists within our data set. The search results provide preliminary information and a detailed report is available with registration. Sorry again if you found this frustrating and please let us know if we can be of further assistance.  Sincerely, Member Support