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Business Profile

Information Bureaus

Public Information Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Public Information Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Public Information Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Mar 12, I signed up for the $1 service. It did not mention anything about a $40 monthly subscription that would be charged to me afterwards... Until you go back and look at the fine print at the bottom! These misleading consumer tactics and the site that purposely makes it difficult to view or cancel your subscription are condemnable. I viewed one record, my own record. I sincerely doubt they will refund my money, but I hope to also warn others about their misleading business practices.

      Business Response

      Date: 04/17/2025

      Thank you for contacting us and sharing your concern. The service is offered as a monthly subscription and we see that you took advantage of an initial 7-day trial period. This allows new consumers to try out the entire site without having to pay the subscription fee upfront. All of the terms and fees are listed during the sign up process and we require all customers to check a box that specifically agrees to this information. We also reiterate all of this information in the email that welcomes new customers to the service. Accounts can be canceled 24/7/365 online or via our toll-free automated phone system. We also offer live agent support by phone and email 7-days from 5am - 9pm PT.  We are sorry to learn that you thought this was something different. We tried calling you to learn more about your experience, but we were not able to reach you. We can confirm that we have canceled your account and a refund has been issued as a courtesy. Thanks again for connecting with us and please let us know if you need any additional assistance. Sincerely, Support Team   

      Customer Answer

      Date: 04/17/2025




      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23217320, and find that this resolution is satisfactory to me.

      This business has stated that they are refunding the charge. Thank you.



      Regards,



      R****** *******








































    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting a “Right to Deletion of Personal Data” and that Public Information Services “Not Sell My Personal Information” in accordance with applicable state laws “California Consumer Privacy Act” due to privacy concerns, as this may result in potential identity theft and compromise my safety. This is also inclusive of any other affiliate websites owned and operated by this company such as Public Data Check, Public Record Reports and other websites not listed in this complaint. Furthermore, I ask that my spouse's contact information be removed as well. As we do not consent and/or authorize this company from selling, brokering and publicly disclosing my information. Will be filing a complaint with the California Privacy Protection Agency if a speedy resolution cannot be provided. See attached phone numbers (###-###-#### and ###-###-####)

      Customer Answer

      Date: 04/04/2025

      Please kindly be advised this matter has been resolved, as my information has been removed from Public Information Services.  This is also inclusive of my spouse’s contact information, please see the attached email confirmation from the Customer Support Rep.

    • Initial Complaint

      Date:10/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my membership for days now. Now matter when you call there 1800 number its said its they are not open. I email but haven't got a response either. There is no way to cancel the membership on the website. Told scam

      Business Response

      Date: 10/03/2024

      Hi J******* - Thanks for contacting us. We see that you called and spoke with our support team to cancel your service this morning. Our support team is available 7 days from 5am - 9pm PT.  This information is posted on our website under “Contact Us” and it is also included in the email we sent you when you registered for the service.  Anytime you call outside of business hours and attempt to reach an agent you will receive a message that we are closed. Similarly, if you send an email outside of our business hours you will not receive a response until we are open. Sorry for any inconvenience. For reference, accounts can be canceled 24/7/365 online or by using our automated phone system. The automated phone system prompts you to enter either the phone number or order number tied to your account. You provided your order number in this communication, and so we are not sure what happened. You can also cancel by email or by speaking with a live agent during our normal business hours. Thanks again for contacting us and we are glad to know that your issue is resolved. Please let us know if you need any additional assistance. Sincerely, Member Support

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This site has listed my Social Security number to the public. I want it removed. Also, I want all my information removed from the site. They are siting 12 criminal convictions that are false.

      Business Response

      Date: 09/11/2024

      Thank you for contacting us about your concern and we are happy to help. The People Reports on our website do not include sensitive information like social security numbers. Our reports include more general information that is sourced from public records like city, county, state, and federal record keeping systems that are accessible to anyone in the general public. Additionally, we are unable to locate a profile on our website that matches your name and location that is associated with criminal records, so we are not sure how to best assist you. Due to these variances, is it possible that you have mistaken us for a different company? We do have a free and automated option that allows any consumer to remove their public profile from our website. Simply click the link “Remove Me From Website” at the bottom of our website homepage and then select the information to be removed. You can also contact our support team 7-days from 5am - 9pm PT for any assistance you may need. Thanks again for sharing your experience and please let us know if you need any additional assistance. Sincerely, Support Team

    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for one search for an individual on This website and only one. I denied continuing with a monthly subscription. They have taken money out of my account a second time and I sent them an email complaining about it but I got no response.

      Business Response

      Date: 08/19/2024

      Hi J**,  Thank you for contacting us and we are happy to help. We are glad we had a chance to speak with you and clear up the difference between opting out of search results and canceling a membership. Please do not hesitate to contact us if you need any additional assistance.  Sincerely, Member Support

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found out about a misleading criminal charges in my report. I am not a sex offender nor ever charge as a sex offender, why does it show on my file? . I have never lived in that state mention in the report. Please remove wrong incorrect information about me from your website. I check other sites and nothing on me. You even reported I had a speeding ticket in Missouri and I have never been there. Please remove this false info from your site before some else sees it and took me as such.

      Business Response

      Date: 06/10/2024

      Thank you for contacting us and sharing your concern about the information that you found on our website. We called you to better understand exactly what you were seeing so that we could assist you, but we were not able to reach you. We never want inaccurate information on the site and we thank you for bringing this to our attention. We have removed the information and we apologize for any inconvenience. Please let us know if you need any additional assistance. Sincerely, Member Support

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting charged 29.94 for months now. I have not been getting any notice that I have been charged in the last year or so and I just checked yesterday and it showed how long I’ve been getting charged this much.

      Business Response

      Date: 05/14/2024

      Thank you for contacting us and we are sorry to learn about your experience. We called you to learn more and left you a message. Our website explains the monthly fees during the registration process and we reiterate this information in the Welcome email that is sent when accounts are created. Our monthly fees are charged every 30 days and the charge is listed on your monthly bank card statement with our company name and toll-free support phone number.  We are sorry again to learn that any of this was unexpected and we are always happy to help. We see that you connected with our support team to resolve this issue. Please don’t hesitate to contact us if you still need assistance. Sincerely, Support Team

    • Initial Complaint

      Date:03/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used their 7 day trial and thought I canceled same day because the site was completely useless and provided 0 information I needed to look up. But it turns out they did not cancel my account instead kept it active as took 29.94 out of my bank account without my consent.

      Business Response

      Date: 03/15/2024

      Thank you for contacting us and we are sorry to hear that you forgot to cancel your account. We see that you already resolved this with our support team and please let us know if you need any additional assistance. Sincerely, Member Support

    • Initial Complaint

      Date:12/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company taking 29.94 out A month call them up on the call them on the 26 talk to the supervisor. He said he’d give us the two months they took back and cancel it well they gave us too much back and then now they charge us another 2994 as of today on the 28th

      Business Response

      Date: 01/05/2024

      Thank you for contacting us. Our records indicate that your account was charged the normal monthly fee of $29.94 on 11/24 and 12/24.  Your account was canceled on 12/26 when you spoke with our support team and we refunded both of your monthly fees. Please let us know if you need any additional assistance. Sincerely, Support Team

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accessed this search to have my personal data removed from the website. In order to do so, I must provide my address. I wish to have my personal information, and that of the "relatives" that are listed on the record.

      Business Response

      Date: 06/16/2023

      Dear E***** ****** - Thank you for contacting us and sharing your concern. We are happy to help with the removal of your information. We have a free and automated process that allows any consumer to remove their data from the search results of our website. Of course, consumers do need to enter enough information to ensure they can find the information they would like removed. We do not require consumers to provide an address and we are not sure what you might have experienced, but we are happy to help with the removal. Your request was processed and please contact our support team if you need any additional assistance. Kind Regards, Public Information Services Support Team

      Customer Answer

      Date: 06/20/2023





      It appears my personal data has been removed from this website.  I have reviewed the response made by the business in reference to complaint ID 20166970, and find that this resolution is satisfactory to me.




      Regards,



      E***** ******








































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