Complaints

This profile includes complaints for Public Information Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Public Information Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Public Information Services

  7127 Hollister Ave Ste 25A-314 Goleta, CA 93117-2859

  
• 

  Public Information Services

  120 Cremona Dr Ste 155 Goleta, CA 93117-3167

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an opt out request to this company several weeks ago, but the information is still there.
  
  I have a right to opt out in California.

  

  Business Response

  Date: 06/09/2023

  Dear K****, Thank you for contacting us and we are glad to help. We tried calling you but the number you provided is not in service. We are not able to find any record of any correspondence from you prior to 6/5/23 which is the same day you filed this complaint. We are not exactly sure what you experienced several weeks ago but maybe you reached out to a different company? We have an automated opt-out process that allows any consumer to request the removal of their public data from the search results of our website. Your initial request on 6/5 did not contain enough information to process a request and we responded with instructions and a link to the opt-out process. We do not see that a request was ever submitted. We reached out again in response to this complaint and you were able to provide the information you wanted removed and we processed the request. An automated confirmation was sent to the email listed in this communication. Please contact us if you need any additional assistance. Sincerely, Member Support

  Customer Answer

  Date: 06/12/2023

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20143883, and find that this resolution is satisfactory to me.

  The offending information has been removed. 
  
  
  
  Regards,
  
  
  
  K**** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription the same day as I ordered it. And I'm still being charged . I am not wanting a refund I disputed charges because the info that I received was not accurate. And I received a refund from the trial offer that alone should have cancelled the subscription but yet I'm still being billed almost everyday. I want my subscription cancelled . And to quit being billed.thats all I'm asking .

  

  Business Response

  Date: 04/14/2023

  , Thank you for contacting us and we are sorry for your experience. We called you to ensure this was resolved to your satisfaction and left you a message. We see that an account was created on 2/23 and we can confirm that the account is now canceled. We do not see a cancellation request prior to the normal scheduled billing date and this is why we attempted to charge your card the normal monthly fee. Sorry again if this was unexpected for some reason. Thanks again for contacting us and please let us know if you need any further assistance. Sincerely, Member Support. 

  Customer Answer

  Date: 04/17/2023

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19933547, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  D***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did their free trial offer and cancelled my account after. Just realized I have been being charged the entire time. I tried to log in to no avail. I tried to reset my password and never received a link as it says I will. Seems I have the same issue as everyone else. No account and still being charged. Making me second guess if I ever even created the account in the first place.
  
  Oct 20, 2022 was my first interaction I believe of 1$. They took 3.5 months worth membership fees.
  
  I can’t log in to even see my information.

  

  Business Response

  Date: 03/29/2023

  Hi Q********, Thank you for sharing your concern with us and we are sorry you had trouble accessing your account. We called you to assist you and left a message. We received your email requesting cancellation on the morning of 3/27/23 and processed your request that morning. Accounts can be canceled online or by phone 24/7/365 and we also offer live agent support via phone and email 7-days from 5am - 9pm PT. We don’t have any record of any other requests to cancel your account prior to 3/27/23 and this is why your account was charged the normal monthly fees. We see that the account was created using the email address syn*******[email protected]. This is the address that must be used to login or reset a password. The other addresses that you provided were not associated with an account and this is what caused the issue. We are also sorry to learn that several months of charges went unnoticed and were unexpected in any way. Our registration process clearly explains the fees and we require each consumer to check a box specifically agreeing to the fees. This information is reiterated in the confirmation and the email welcoming you to the service. We do not want to charge consumers who do not wish to be charged and we have refunded your monthly fees. Please let us know if you need further assistance. Sincerely, Member Support 

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have charges listed against me that are not true. My record should show as clean. I have never been arrested. I want these false allegations removed from my name.

  

  Business Response

  Date: 02/17/2023

  Dear Lori, Thank you for contacting us and we are sorry to learn that you found incorrect information on our website. We are glad we had a chance to speak with you and ensure that the appropriate information was removed. Thanks again for bringing this to our attention and sorry again for any inconvenience. Please do not hesitate to contact us if you need further assistance. Sincerely, Member Support

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your information is hit or miss. Because of this site, you have painted my image and name in an extremely disgusting light and have my wife affiliated with a Child Pred who has the same first and last name as myself. I demand this information is corrected and submitted to the individual(s) who pulled this report. I truly hope to see this disgusting misrepresentation of myself deleted and corrected to all who may have seen this and made their assumptions based on this absolutely false information pertaining to me.
  
  This is absolutely not acceptable in any way. This is an extremely poor execution of your services.

  

  Business Response

  Date: 02/03/2023

  Dear J*****, Thank you for bringing this matter to our attention and we are sorry to learn that information was inaccurately associated with you. This is not typical, but can happen from time to time with a first and last name that are very common. If a consumer alerts us to information that they believe in inaccurate we always want to remove the information as quickly as possible. We have removed the information associated with your profile and we sent an automated confirmation by email. We apologize again for any inconvenience. Sincerely, Member Support

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information on this website is totally incorrect. I had have never had any type of arrest for drugs or anything. Everything on here is false on my kindle record, rest and convictions. I want it take it down immediately or I will contact an attorney!

  

  Business Response

  Date: 01/27/2023

  Thank you for contacting us about information on our website. We are sorry to learn that you have identified an error with the information and we apologize for any inconvenience. We called you to make sure we were able to assist you and we left you a message. We received your email yesterday and responded with information to assist you in selecting the information you wanted removed. There are a great number of people who share your first and last name and we wanted to make sure we removed the correct information. We have processed your request and an automated confirmation was emailed to you. Thanks again for contacting us and please let us know if you need any additional assistance.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/2023 at 5:05pm I was charged 29.94 from my account. I canceled my subscription the same day I got it on 1/13/2023. I want my money bank

  

  Business Response

  Date: 01/27/2023

  Thank you for contacting us and we are sorry to learn that your account was not canceled as expected. We called you to learn more about your experience and left you a message. We see that a trial account was set up on our website on 1/14 with billing scheduled for 1/22. The account status was still active on the billing date and this is why the charge was processed. Accounts can be canceled online, by phone, or by email. We have checked our records and have not been able to locate a cancellation request for the account. If you are able to provide any additional information we would be happy to look into it further. Sorry if the charge was unexpected and we have canceled the account and issued a refund. An automated confirmation of the cancelation and refund was emailed to your other email address associated with the account. Please let us know if you need any further assistance. Regards, Member Support

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unsubscribed to the services but they still tried charging my cash app 24.94 they said I could unsubscribe in 7 days. I done it in 3 but still tried charging me

  

  Business Response

  Date: 01/27/2023

  Thank you for sharing your matter with us and we are sorry to learn that there was a problem canceling your account.  We tried calling you but we were not able to connect with you. We see that an account was created on our website on 12/29. We see that the account was still active on 1/6 and this is why we attempted to charge the normal monthly fee. Accounts can be canceled 24/7/365 online or through our automated phone system. We also offer live agent support by phone and email 7-days from 5am - 9pm PST. We are not sure what method you used or what you experienced, but we are unable to find any request to cancel your account. We can confirm that your account is canceled and an automated confirmation was sent to the email associated with your account. You are welcome to reactivate your account at any time if you would like to use the service again in the future. Please let us know if you need any additional assistance. Sincerely, Member Support

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did their free trial offer and cancelled my account after. Just realized I have been being charged the entire time. I tried to log in to no avail. I tried to reset my password and never received a link as it says I will. Seems I have the same issue as everyone else. No account and still being charged.

  

  Business Response

  Date: 01/13/2023

  Dear M***, Thank you for sharing your concern with us. We are sorry to learn that you had difficulties resetting your password and canceling your account. We called you to learn more about your experience but we were not able to reach you. We see that an account was created on our website on 8/23/22. We are not sure what method you used or what you experienced when canceling your account, but we do not have any record of a request from you and this is why you were charged the normal monthly fees. Sorry if this was unexpected. Accounts can be canceled 24/7/365 online or through our automated phone system. We also offer live agent support by phone or email 7-days from 5am - 9pm Pacific Time. We can confirm that we have canceled the account and issued refunds in the amount of $89.82. Please let us know if you need further assistance. Sincerely, Member Support

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used a free trial publicinfoservices.com and cancelled the membership than on jan 3
  I was charged $1.00 and $29.94 for a membership.
  So i called and talked to someone and explained and they cancelled my membership and issued a credit
  So next day i see a credit for $0.00
  So i wait and now i have 2 charges for $29.94 plus charge of $1.00 ..
  No credit..
  I call the company back and explain and the person tells me im wrong... that they issued a credit and closed my account. To call the bank on a 3 way call
  I told them i know what a credit looks like and its a charge .
  The representative tells me im wrong and i tell them i will call the bank...
  So i call the bank and confirm i was charged $1.00 on jan 3 then $29.94 on jan 3
  And $29.94 on jan 4 for a total of $60.88
  Which i would like refunded back to my account and my membership and info removed from there system...
  I had made 2 attempts to resolve and they not being honest or exercising good buisness practices...
  Theres all the signs of a scam and seeing other complaints confirms it..
  Why are they allowed to continue?
  They are manipulating the free trail to bait and switch and charge people
  There not being honest about memberships free trials nor are they honering what they offer
  There advertising one thing and doing another
  Then con you to think something like a refund and a membership cancelation is approved and its not....
  Im at the point i cant call them to come to a resolve..
  I can no longer trust them or what they say
  Im sure they will have some con to attempt to clean this crime up and suger coat it...
  How could they be able to display a BBB banner on there website? I dont think bbb would approve con artist /scammers /liers /crooks as a bbb association
  But will see

  

  Business Response

  Date: 01/06/2023

  Dear F****, Thank you for sharing this situation with us and we are sorry for any confusion. We were glad to speak with you and listen to your perspective. Our records indicate that the account was created on our website on 12/24/22 and you were charged $1 for the 7 day trial fee. The terms of the service are explained during the registration process and each consumer is required to check a box that specifically acknowledges and agrees to the service fees. This information is also reiterated during the order confirmation process and included in the welcome email that was emailed to you at the time of registration. The account was then charged the normal monthly fee of $29.94 on 1/1/23. You contacted us the next day on 1/2/23 and the account was canceled and refunded. We offered to make a 3-way call to your bank to resolve the matter but unfortunately you declined the assistance. We don’t have any other remedies at this time. If you are able to provide any documentation from your bank indicating that you were double charged we are happy to revisit this matter. Please let us know if you need any further assistance. Sincerely, Member Support

  Customer Answer

  Date: 01/09/2023

  
  
  
  
  I am rejecting this response because:
  
  I want the BBB to be aware of what I seen and believe it's a problem in publicservices billing software it's not crediting /billing/ not charging properly  it charged me again so I still need $29.94 and $1.00 credit back on my account 
  
  Regards,
  
  
  
  F**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 01/13/2023

  Dear F****, Thank you for your continued interest in this matter. We are sorry to learn that you do not believe your complaint has been adequately addressed. We are still unable to substantiate your claim and we have repeatedly asked for your assistance to help us identify any type of error. To date, we have been unable to find any issue with our billing system and you have been unable to provide any documentation from your bank. We have offered to speak with your bank and we have requested that you provide some type of documentation from your bank showing the error. Anything showing that we double charged you would suffice. Unfortunately, you have refused to participate in working towards a resolution and we have no other remedies at this time. If you are able to provide any type of documentation we will be happy to revisit this matter. Sincerely, Member Support

  Customer Answer

  Date: 01/16/2023

  
  
  
  
  I am rejecting this response because:The person the sent this email is misinformed 

  i spoke with a rep and we communicated well 

  we not only worked on the correction but also the complaint, cause , and correction .the statement about me and my bank is not valid 

  just because i didn't let them be on a 3 way call to protect my sensitive information 

  doesnt mean i wasnt cooperating 

  i reject that statement 

  and the cause is there banking software needs to be checked by a IT profesdional 

  because i seen where was a credit but showed $0.00 then it posted as a charge $29.94 

  we yhen aggreed to wait for the dust to settle and i will check if funds have been credited

  i was waiting for this email to end this complaint and i believe its software issue with no malicious intent from the company 

  also if you read other complaints the very similar if not exact were charged more than once not getting refund over charged .canceled membership and still was charged 

  i believe the company is getting a bad rep from the sofeware for banking and its not on my end 

  im satisfied with my own assessment. what anyone does with my theroy is on them but im sure by what i saw and we both were looking at our computer screens and clearly theres a software issue

  Sincerely 

  F**** ******

  
  
  
  Regards,
  
  
  
  F**** ******