We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Information Bureaus

Public Information Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Public Information Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Public Information Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business claims to allow you to cancel thier 'service' online. But when I tried to do that, I was told I had the wrong password. And it would not allow me to make a new password (in order to cancel it). Also thier information is outdated and will not tell you what you need to know. Basically they count on you not understanding that their website isn't the official website for this info (I didn't) and that once you use it, you will be too wrapped up in your neverendingly horrible life to remember to cancel it. I don't know how they bought this A plus rating from the BBB. But I do know it took me Way too long to even get to write a review (I'm looking at you now BBB and not feeling very sure that you're being honest and fair). Just stay away from them, apparently you are forced to call them to cancel. And it being a holiday weekend, I can not do that.

      Business Response

      Date: 01/06/2023

      Dear B******, Thank you for contacting us and we are sorry to learn that you had difficulties accessing your account. We called you to learn more about your experience but we were not able to reach you. We have an automated option for members to reset passwords and we are not sure what happened here. Sorry again for any inconvenience. Accounts can be canceled online, by phone, or by email. Canceling online or via our automated phone system can be done 24/7/365. Our live agent support is available 363 days from 5am - 9pm Pacific Time. We do close on Thanksgiving and Christmas. We can confirm that your account has been canceled and we have issued a refund of your monthly fee. Please let us know if you need any further assistance. Sincerely, Member Support. 

    • Initial Complaint

      Date:11/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charge me $29.94 for services I never got. 

      Business Response

      Date: 11/18/2022

      Dear S****, Thank you for contacting us.  We tried to call you to discuss this but the number was not valid. We see that an account was created on our website on 10/14 with the name “S**** Goettle”. The service has a monthly fee of $29.94 and provides unlimited access to the information on our website. Services can be canceled any time online, by email, or by phone. We do not see a cancellation request associated with your account and this is why you were charged the normal monthly fee. We are happy to cancel your account and we have refunded your monthly fee. Please contact us if you need further assistance. Sincerely, Member Support

      Customer Answer

      Date: 11/28/2022





      I am rejecting this response because:

      I don't even know the website was. So I disagree with that



      Regards,



      S**** ******* ***** ********


























































      Business Response

      Date: 12/02/2022

      Dear S****,  Thank you for your continued interest in this matter. Unfortunately, we do not understand your comment and have no additional information to provide. We also issued a refund and are confused as to why you would reject the resolution you requested? Lastly, a screenshot of "Spotify Free" was included with the complaint and we are not sure how that relates to this matter? If you need further assistance please let us know. At this point, there is no further action for us to take and we consider this matter resolved. Sincerely, Member Support

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancel my account and you guys are still trying to charge my card

      Business Response

      Date: 11/18/2022

      Thank you for reaching out to us with your concern. Your account was still active as of the last scheduled billing date and this is why we attempted to charge your card for the normal monthly fee. We are glad we were able to speak with you and we can confirm that your account has been canceled and no monthly fees were collected. Please let us know if you need any additional assistance. Sincerely, Member Support

    • Initial Complaint

      Date:10/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use public service one time to look at my daughter's information and I paid them a dollar didn't think they would turn around and charge me $29 out of my account which I did not purchase a membership service with them I did not do none of that cuz I remember what I did went back on my phone and took out my information where the nobody could charge nothing else off of my card but apparently they did I noticed this morning at 5:00 in the morning public service took out $29.94 out of my account and I want my money back money money is tight these days I need my money back I'm poor and I need that $29.94 and I don't appreciate them taking it from me thank you

      Business Response

      Date: 10/28/2022

      Hello P*******, Thank you for contacting us and we are happy to help. We see that we spoke with you this morning and we were able to resolve the issue. Our records indicate that an account was created on 10/20 using the sign up process on our website. This process explains that the service is offered on a monthly basis and it explains the fee and related details. We require all users to check a box specifically agreeing to these terms. This information is also reiterated in the welcome email that was sent when the account was created. The service is offered with an initial 7-day trial period so that consumers can experience the product prior to paying any monthly fees. The service is month-to-moth so it can be canceled or reactivated at any time. We are sorry if you understood this to be something else. Your account was active on 10/28 and this is why you were charged the normal monthly fee. We can confirm that your account has been canceled and the transaction for the monthly fee has been voided. Please let us know if you need any further assistance. Sincerely, Member Support  

    • Initial Complaint

      Date:10/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was just charged 30 dollars to my account from this website and I did not sign up for a monthly subscription. my account has already been unsubscribed so im really frustrated im getting this charge.

      Business Response

      Date: 10/20/2022

      Dear S******, Thank you for contacting us and we are sorry to learn about your frustration. We called you to discuss this further and left you a message. We see that an account was created on 10/9 using the sign up process on our website. This process explains that the service is offered on a monthly basis and it explains the fee and details of the specific offer. We require all users to check a box specifically agreeing to these terms. This information is also reiterated in the welcome email that was sent when the account was created. The service is often offered with an initial trial period so that consumers can experience the product prior to paying any monthly fees. The service is month-to-moth so it can be canceled or reactivated at any time. We are sorry if you understood this to be something else. Accounts can be canceled anytime online, via email, or by phone. Our online and automated phone options are available 24/7/365 and live agent support is available 7-days from 5am - 9pm PT. We did not see any record or your account being canceled prior to 10/17 and this is why you were billed the normal monthly fee. Our intent is not to charge customers who did not intend to pay for services so we have canceled your account and refunded the monthly fee. Please don’t hesitate to contact us if you need further assistance. Sincerely, Member Support

    • Initial Complaint

      Date:09/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription and my card was just charged $29.94 after attempting to charge it numerous times. I want a refund

      Business Response

      Date: 09/09/2022

      Thank you for contacting us and we are sorry about your situation. We called you to discuss this but we were not able to reach you. We see that an account was set up with a 7-day trial on 8/1 and then we attempted to charge the normal monthly fee on 8/9. We are not sure what you experienced when you attempted to cancel your account. We do not have any record of a request to cancel via phone, email, or online and this is why you were charged the normal monthly fee. We can confirm that your account has been canceled and an automated confirmation was sent to your email address on file. We have also refunded the monthly fee and we assume this resolves this matter. Please contact us if you need further assistance. Sincerely, Member Support

    Public Information Services is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.