Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for ***** dollars the date of 03/13/2022 for an infectious agent antigen detection by IM which i can only assume is for a covid test but the only covid test i ever used where at home test that the state of California gave to house holds and any test site that I did go to where for free covid testing where it was clearly stated free covid testing. Also the address (***************************************) for this bill is from a place I have never been to or set foot in

  Business Response

  Date: 08/29/2024

  Dear BBB Team,

   

  With due respect there is no patient balance at patients end and there will no further statements generated in this regards to the patient. 
  
  Thank You,

   

  Regards,

  TTS Team

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I got a covid test at a Total Testing Solutions site. The test was free, covered by my health insurance. 2 months later, I received a $50 bill for the test, but after calling customer service I was informed that this was a system error and that I should ignore the email. This happened the next month, but again I was told that this was merely a system error and that they were correcting the issue. As I received no new notifications, the problem seemed resolved.Then, in 2024, I received a new notification for a bill, this time for over $400. When I called to ask what was going on, I was told by a member of the billing department that I had received this bill because my insurance (from 2022) is currently inactive. According to him, the insurance in question was only active in 1999 (a year where I was an elementary student living in a different state & well before Covid-19). This to me seemed like an obvious error with whatever account ******************** has under my ************ address. The billing department employee did not agree, and asked for my current insurance information. I refused to provide that info since my current insurance provider is different from who I was with in 2022. I was told nothing could be done, and given the extension to a manager named *****. Gabby, nor anyone else from TTS has called me back. The bill itself is suspect in how it lacks ********************* on what the charges are for. In addition, the phone number of the billing department employee leads to the LA *********** which appears to be another private health business. It looks & feels like a scam. I'm tired of getting notifications of an erroneous bill from a company that promised to fix this error 2 years ago.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Free ***** ************ provided by Total Testing Solutions in 2022. I have received a Bill for $65.00 now in 2024. They are sending it to me via email, and texts and now I have received this notice in the mail. I have no idea what it is for. I haven't used their service in over 2 years. I think this is a scam and wish to stop receiving bills and be removed from their owed balance records so nothing adversely affects my credit. They seem to have several different websites and no clear pathway of resolution. I had submitted a reimbursement form they sent to me earlier with my insurance details. I had also provided them with those details in 2022 at the time of the ***** test, but I'm still getting harassed with these notices.It is unacceptable for a business to repeatedly bill you without providing a resolution even though they were given all the requested Insurance information. Their multitude of websites seem suspicious and it seems like a money grab by scaring unsuspecting people.

  Business Response

  Date: 04/23/2024

  We are writing in response to the complaint submitted to the Better Business Bureau regarding a statement you received dated February 21, 2024, for services rendered on January 21, 2022. We sincerely apologize for any confusion and inconvenience this may have caused.
  
  Upon reviewing your account, we have identified that the statement was issued in error due to an entry-level oversight in our billing system. Please rest assured, we recognize this error, and it was always our intention to write off the charge for this specific date of service.
  
  We can confirm that all necessary adjustments have been made to your account, and you do not have any outstanding balance related to this matter. There will be no further financial obligation on your part for the date of service mentioned.
  
  We deeply value your trust and strive to ensure accuracy and transparency in our billing processes. To prevent a recurrence of this issue, we are implementing additional review and verification steps in our billing procedures.
  
  If you have any more questions or need further assistance, please do not hesitate to contact us directly. 

  Customer Answer

  Date: 05/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total Testing Solutions sent me a bill for $50 from 5/5/22 for an office visit and for an infectious agent antigen detection by IM. I was out of the state that whole week. I called the office to discuss the matter with a man who was on a terrible connection phone. It sounded like he was in a wind tunnel. I could barely hear him. So thats is supper suspicious, I asked him what was the address of the appointment and who was the Doctor. He looked for the address for 4 minutes, then told me ************ ********** with ******************. I said I had no knowledge of this visit or this Doctor as I was out of state on that date. Plus Im in the **** Health System and have been for years. If I needed something done, I would go to them as they are my healthcare provider. So I asked for a specific address and he looked for another 4 minutes and couldnt find it. So he gave me the phone number which I had originally dialed and told me to call back. So when I called back he picked up and I could barely hear him, and told me to just pay it and hung up on me. I believe ** getting ripped off and taken advantage of as I have no knowledge and he couldnt provide me with a specific time and address.

  Business Response

  Date: 04/09/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to clarify the circumstances surrounding the account in question, and we are committed to ensuring a fair and satisfactory resolution for all parties involved.
  Upon thorough review of the account details, we have identified three outstanding dates of service associated with the account, specifically on April 18, 2023, April 25, 2023, and May 2, 2023. After applying all applicable discounts, the total unpaid balance stands at $147.00.
  We understand the concerns raised regarding the billing of these services. It is important to note that the insurance information, provided by the patient under the coverage of ******, was received after the services had been rendered. Upon receipt of this information, we immediately initiated communication with the insurance provider to verify the coverage details. It was then confirmed that the patient's insurance policy was effective starting July 1, 2023. Regrettably, there was no active insurance coverage prior to this date for the services provided, leading to the patient's account being billed directly due to a lapse in coverage.
  In our commitment to clear communication and transparency, we have sent statements to the patient on the following dates: September 19, 2023; January 15, 2024; and March 28, 2024, to inform them of the outstanding balance and to provide ample opportunity for resolution.
  We sincerely regret any confusion or inconvenience this situation may have caused. Our goal is to work closely with the patient to address any concerns and to assist in navigating through the billing process. We are more than willing to offer further clarification, discuss available payment options, or assist in any way that can facilitate a satisfactory resolution to this matter.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im receiving this bill for $50. The statement date is on 01/23/24. I have no idea what this is for. Ive never got tested with total testing solutions. Ive been calling the phone number and nobody calls back or anything. I honestly think this is a scam. Besides I Live in ************** and never traveled to City of hawthorn for a Covid testing way to far. This is SCAM

  Business Response

  Date: 03/27/2024

  This patient was seen on 9/2/2022 as per our records and a statement was sent to the patient by mail as an active insurance was not provided at the time of the visit. Due to our team not having an insurance plan n file to bill to, it is our protocol to send a statement to the patient for a reduced balance. We apologize for the confusion and inconvenience that the statement may have caused, and have since removed it from her account as a courtosey so no future statements will be sent. We'd like to note that at the height of the pandemic, we operated over 25 COVID testing sites across the state including locations such as **************, so it is possible that the patient didn't recall visiting our site at the time. Patient communication and satisfaction is one of our top priorities, and once again we'd like to apologize for any confusion! 

  Please let us know if there's anything additional we can provide to rectify the matter.

  Kindly,

  Total Testing Solutions 

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting extremely suspicious $200 bills for a supposed COVID-19 test from this business in early 2023.However, I never once visited their location. As a matter of fact, on the dates provided on their invoice I was traveling outside of the country and couldn't possibly have been there. I think I may have tried to book an appointment years ago with them but it fell through and never happened.I do not know how else they would obtain my information but it looks like they are engaging in fraudulent billing, sending grossly overcharged bills for bogus services to anybody in their database and seeing whose insurance will pay. It seems like they somehow didn't manage to squeeze enough money from the government and now are trying to squeeze random patients and their insurances instead to make up for their lack of profits. They should pay for their own mistakes.I will not be a party to insurance fraud.

  Business Response

  Date: 03/04/2024

  Thank you for bringing this matter to our attention. We understand the concerns you've raised regarding the invoices you received and the implications of fraudulent billing practices. We take these matters seriously and are committed to ensuring transparency and accuracy in our billing processes.
  Upon receiving your complaint, we conducted a thorough review of our records and found the following:
  Service Provided: You signed up online to receive 8 Over-The-Counter (OTC) ******19 testing kits. This service was billed to your insurance as per the details provided during the sign-up process.
  Billing Issue: Our investigation revealed that the invoices you received on September 22, 2023, and January 19, 2024, were indeed generated by our system. These statements were issued following the non-reimbursement by your insurance for the ******19 testing kits dispatched to you. We acknowledge that the method of communication regarding this matter could have been clearer, and we apologize for any confusion or distress this has caused.
  Resolution Steps: We have since reviewed your account and confirmed that the statements have been cleared, ensuring no outstanding charges against you. Our goal is to provide essential health services, especially during these challenging times, in a manner that is ethical and compliant with all regulations. We deeply regret any inconvenience or concern this situation may have caused you.

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 2nd Bill I've received for $50.00.I have no idea what it is for. I received nothing from this company. I believe it to be a scam and wish to stop receiving bills and removed from owed balance so nothing adversely affects my credit. I left a voicemail and sent an email. Thank you. ***************************

  Business Response

  Date: 10/09/2023

  Hello ****,

  Our records indicate that you were seen by a provider for a MonkeyPox consultation via telehealth on August 24th, 2022. The reason you have been billed is because we do not have insurance on file for your appointment. If you're able to provide updated insurance information, we can happily adjust your balance and clear any charges from your account. We also would like to apologize for any difficulty you experienced in attempting to contact our team members.  Your frustration is understandable, and we intend to avoid this type of experience in the future. Again, we apologize for any challenges you experienced, and thank you for bringing this to our attention.

• Initial Complaint

  Date:10/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only received an invoice from this company for $350, I have never received any service from this company, this looks to be a complete fraud like many other complaints before.

  Business Response

  Date: 10/09/2023

  Hello ******,

  Our records indicate that you were seen for a COVID test that was originally billed to HRSA but was not paid. The bill you received was sent in error, as it's higher than the out-of-pocket maximum that was previously established. Please disregard the bill you received and we will write off any charges in your account moving forward. We apologize for any confusion or inconvenience that you experienced as a result of this mistake. Your frustration is understandable, and we intend to avoid this type of experience in the future.
  

• Initial Complaint

  Date:10/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to call and get in contact with Total Testing Solutions due to receiving an invoice for the amount of $49 for COVID Testing done on 1/12/2022. The statement date is set for 5/30/23. What I don't understand is that when I go to their website it states that, "COVID-19 testing services were previously covered through federally allocated funds through **** through March 22nd 2022. At that time, coverage was abruptly halted and claims that had not already been processed through **** were not covered."The testing was done prior to March 22, 2022. The other thing I liked to point out is that the website also gives the option to pay out of pocket but when I select it the bill is for $25 and not $49. I'm also receiving txt message from total testing solutions in regards to my outstanding balance but the link sends me to a completely different website. This reads scam all over. If it is Total Testing Solutions then they're trying to scare people into paying what should of been covered by the **** or COVID relief fund for covid testing.

  Business Response

  Date: 10/09/2023

  Hello *****,

  Our records indicate that your account currently has a balance of $0. You were previously sent an invoice in error, and we apologize for any confusion or inconvenience that you experienced as a result of this mistake. The different payment requests you received is due to us adjusting our out-of-pocket maximum for patients, and there are different websites for payment based on the method the invoice was sent for compliance reasons. You can disregard the bill you received and we will clear your account from future charges. We also would like to apologize for any difficulty you experienced in attempting to contact our team members.  Your frustration is understandable, and we intend to avoid this type of experience in the future.
  Again, we apologize for any challenges you experienced, and thank you for bringing this to our attention. 
  
  

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving a bill for my husband for $114 (no idea why to my email instead of his). Nobody in my family has used the services in over a year, and when we did in the past, we used our health insurance to cover COVID testing (which they did bill).

  Business Response

  Date: 09/28/2023

  Hello,
  
  Our records indicate that your account currently has a balance of $0.  You were previously sent an invoice in error, and we apologize for any confusion or inconvenience that you experienced as a result of this mistake.  We also would like to apologize for any difficulty you experienced in attempting to contact our team members.  Your frustration is understandable, and we intend to avoid this type of experience in the future.

  
  Again, we apologize for any challenges you experienced, and we hope to provide services for you in the future.

  
  Best,
  Total Testing Solutions